Jira Software Reviews

Pros

I like the entire ecosystem of Jira. Each of its component plays a role and with all the Jira software services, and I can manage any project from start to finish directly on the platform. Jira is fantastic for ticket tracking, and its customization and workflow setup are very comprehensive. I can set up nearly any automation I need thanks to its powerful automation system.

Cons

Sometimes it is buggy and feels like there is too much going on, leading to poorly connected or thought-out features. It can be slow in certain situations and has more issues compared to other services, even though it is generally stable.

Pros

Our experience has been really good absed on how easy Jira is to use and set up.

Cons

It would be beneficial to have additional integration with Azure DevOps.

Pros

I have been using Jira Software for the past few months. Overall, it is a good tool for tracking and managing tasks, but there are a few areas for improvement. I really like the ability to create detailed tasks and sub-tasks, which helps break down our monthly goals and KPIs into manageable pieces. This makes tracking progress, assignments and overall completion much easier. Everyone can see what they need to do and when. However, it can be frustrating when the page takes a long time to load, especially when I am in a hurry. I have heard this is a common issue with Jira, so I hope they address the performance soon. The integration with tools like Slack and Intercom is fantastic and makes communication much smoother.

Cons

We initially found the interface to be quite overwhelming. With so many features and options, it was confusing at times. It took me a while to get used to it and I had to delve into documentation (which wasn't very user-friendly) to figure out how to use Jiras automation feature. Simplifying the layout might help as well. Additionally, Jira can be really slow, especially with large projects like ours, which can be frustrating.

Pros

Jira allows me to create and customize workflows to fit my teams specific processes and needs and it scales very well.

Cons

The complexity for new users can be challenging. It might take some time to learn how to use it effectively.

Pros

The advanced search tools are excellent, email notifications work smoothly, are delivered quickly, and the fields required in tickets can be configured freely. I can also configure tickets to be visible only to selected groups of users.

Cons

You cannot edit comments in closed tickets and resizing images in the 'visual' mode is not user-friendly.

Pros

What I like most about JIRA is how organized and easy to understand the labels are when submitting a request to a specific department.

Cons

I constantly get prompted to update credentials because they appear invalid.

Pros

Jira is fantastic for task management and can be personalized fairly and easily by administrators to fit specific needs. It is an excellent resource.

Cons

It is not as intuitive as it could be and has a somewhat outdated feel.

Pros

Absolutely loved how easy it is to collaborate with my team on shared projects!

Cons

But linking items and dependencies together properly can be difficult.

Pros

Jira is very helpful for me as it allows me to track my projects properly. Also, it helps me stay up-to-date with what the developers are working on.

Cons

At times, there seem to be too many tool options available, which confuses me.

Pros

In Jira, I can create bugs, issues and stories, set deadlines, prioritize tasks, and log time worked. Its comments section makes it easy to collaborate with my team. And the dashboards provide a high-level view of the project, showing how many bugs are assigned to each developer and the various states like new, resolved, testing, and fixing, which indicate the current status of each issue.

Cons

I think Jira is a bit pricey and many cannot afford it. It also requires a learning curve for new users.

Pros

Jira has excellent automation abilities and its templates have greatly improved our workflow. Many fields are customizable, which helps with reporting.

Cons

Once Jira is set up, making changes can be tough. For example, custom fields that were overused by past administrators are hard to modify. Renaming or merging them isn't straightforward, and we're left with a slow system due to the excessive number of custom fields. We're stuck in a situation where we can't improve the system because we lack the bandwidth to address these issues.

Pros

I find Jira particularly useful for Software Test Engineers. It allows us to easily report bugs and track their resolution.

Cons

Jira can be very slow at times which can hinder productivity.

Pros

Jira supports seamless collaboration and adaptability in managing projects and tasks.

Cons

I sometimes find Jira overwhelming due to two reasons: a lot of customization options and complexity.

Pros

We can easily track tasks across multiple projects with ease Jira provides us. Since we have several consultants working with different clients, having a centralized project management tool is crucial for our success and Jira proved to be the best in that case.

Cons

While reporting functions are limited, we have managed by using custom dashboards.

Pros

The tool is very user-friendly and easy to use. Definitely recommended.

Cons

I have no complaints as it is an incredibly useful product, and we are very impressed.

Pros

All tasks for every action taker are clearly displayed. It is easy to see in Jira who is responsible for what and who to report to.

Cons

Navigating between tasks and actions can be challenging. Jira tends to open pop-ups when I do not want them, instead of opening tasks in a new window. As a result, I end up with each action opened in a new tab to keep things organized.

Pros

Task tracking and monthly reports generally work well for me.

Cons

It is slow to respond and quirky at times. Sometimes, the board does not work as expected.

Pros

I especially like the interface and how user-friendly it is.

Cons

Nothing to mention as its cons since I very much like the features and benefits I gain from using it.

Pros

Jira is very precise and accurate which eliminates the chances of losing important data.

Cons

Its use can be cumbersome, and sometimes I get lost in it.

Pros

It is fully featured with everything you might need, including T-shirt sizing, and it is very clean and effective for tracking issues, prioritizing and reviewing.

Cons

There is a steep learning curve when getting accustomed to Jira.