Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Abhishek

Computer Software, 1-10 employees

4.0

Jira agile project management tool

Pros

I like Jira for its robust project management capabilities, issue tracking, customizable workflows and seamless integration with other tools commonly used in software development and project management. Its flexibility and adaptability to different team structures and project requirements are also significant positives.

Cons

Common criticisms include the steep learning curve for new users, complex configuration options that can be overwhelming, and potential performance issues with large-scale implementations.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

5

Functionality

7

S
Simon

Computer Software, 500+ employees

More than a year

5.0

Reliable Performance

Pros

The community and support resources are very helpful. When I have a question or encounter an issue, I can usually find a solution quickly.

Cons

I struggle with managing subtasks. The way they are displayed and tracked could be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N
Nishant

Information Technology and Services, 500+ employees

More than a year

5.0

Best tool for Agile

Pros

Jira supports various agile methodologies, including Scrum, Kanban and more.

Cons

The built-in testing features in Jira are somewhat limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TT
Tee Tong

Human Resources, 500+ employees

More than a year

5.0

Jira is easy to use

Pros

Navigating around Jira is not a problem and it provides a systematic platform for collaboration within large groups.

Cons

At the moment, I can't find any problems or faults with Jira. As a user of the product, it feels perfect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IN
Ipek Nil

Environmental Services, 11-50 employees

Less than a year

5.0

Amazing Product for Project Management

Pros

The efficiency of task management in Jira allows for comprehensive monitoring and tracking of everything.

Cons

Occasionally, this product can be very slow. I can't even load the webpage, and this issue needs to be resolved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R
Ritesh

Computer Software, 11-50 employees

Less than a year

4.0

Decent Task and project tacking tool

Pros

Jira is extensively used by my current company, and it has become one of the most preferred tools. We create tickets, log time and update ticket statuses. Both the company and the employees are highly satisfied with this tool. From my career experience, it is undoubtedly the most user friendly tracking tool I have come across. Also the UI and UX are exceptionally well designed.

Cons

While Jira doesn't have many issues, there is room for improvement in its UI for the dark mode, as it feels a bit off. Additionally, I often forget to stop the time log, but fortunately, I can edit it later. I hope they come up with a solution to address these issues.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

10

A
Alyssa

Events Services, 11-50 employees

Less than a year

5.0

Multi-functional

Pros

Jira serves as an excellent tool for organizing tasks and to-do lists. It allows for easy movement of tasks between categories such as "in progress," "pending," and "done." Creating tasks, including images and files, assigning responsibilities, exchanging notes and setting due dates with reminders are all unproblematic.

Cons

I have not identified any specific cons related to Jira. Maybe because as per my role within the company doesn't require its extensive use compared to others.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M
Meelis

Information Technology and Services, 1-10 employees

More than a year

5.0

Jira helpful tool to track and manage your projects.

Pros

Jira proves to be an excellent tool for tracking and managing various projects within my organization. I particularly like the time tracking and project management features, which offer a wide range of possibilities for both beginners and experienced users.

Cons

Initially, setting up the first project and workflow might cause some challenges, but thankfully Atlassian has made it as simple as possible. When migrating from a hosted to a cloud instance, it's crucial to understand that setting up my first project and workflow may be a bit challenging initially, but fortunately, Atlassian has made it as user-friendly as possible. When it comes to migrating from a hosted to a cloud instance, it can be quite a headache if not done correctly. Therefore, it's important to understand my company's long-term needs and decide on the best implementation approach for Jira.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

J
John

Telecommunications, 500+ employees

More than a year

5.0

Seamless bug / issue tracking in 1 platform

Pros

The organization of bugs and issues in a unified view, coupled with email notifications, ensures that nothing gets overlooked. The overall progress tracking greatly facilitates follow-ups and prioritization.

Cons

Sometimes, the numerous functions in Jira can be intimidating to many.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

R
Ritesh

Information Technology and Services, 500+ employees

More than a year

5.0

Jira is a great PM tool

Pros

Jira is a highly valuable tool for managing day to day tasks within a project or operation.

Cons

The utilization of the project hierarchy in Jira can sometimes become burdensome, and there is room for improvement in the views.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G
Giovanni

Information Technology and Services, 1-10 employees

Less than a year

4.0

Flexible platform to checkmout

Pros

Signing up and starting to explore the functionality is simple and easy.

Cons

Certain customization features are not available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Jira an Adequate Tool for Agile Application Development

Pros

One of the aspects I like is the easy-to-follow workflow path. As a user, I can easily add comments, and the most recent ones appear at the top of the page. Uploading documents related to Jira issues or tasks is also seamless. Additionally, there is an option to directly email a user, ensuring they receive notifications about the tasks assigned to them.

Cons

Each Jira issue page looks cluttered with unnecessary elements. I believe the tool could be simplified significantly. Nonetheless, it fulfills its purpose effectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Simplify Ticket Management

Pros

Jira simplifies and improves the task management process. The availability of status bars and task assignments makes task assignment and completion quite easy.

Cons

Jira has a very technical and engineering-oriented user experience, which can make it challenging for non-technical individuals to navigate the platform at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

T
Tariq

Food Production, 500+ employees

Less than a year

5.0

Review of Jira

Pros

The integration capabilities, advanced reporting, scalability and strong community support make it a remarkably powerful tool for issue management. Setting up a project is also unproblematic, thanks to its user friendly interface and clarity.

Cons

Slow performance, inadequate customer support, incorrect setup, insufficient memory space, excessive installation of modules, lack of proper module configuration, outdated software version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
samah

Medical Practice, 11-50 employees

Less than 6 months

5.0

Jira: A Versatile and Powerful Project Management Tool with a Steep Learning Curve

Pros

The flexibility and robust customization options of Jira are what I like the most. It allows detailed tracking and management of projects, adapting seamlessly to various workflows and project requirements. The extensive integration capabilities with other tools and the comprehensive reporting and analytics features further improve its usefulness in project management.

Cons

The most challenging aspect of Jira, in my opinion, is its steep learning curve. For new users, navigating and fully leveraging its features can be quite difficult without substantial training. Additionally, the complexity of configuration and customization can be overwhelming and time-consuming, often necessitating dedicated administrative resources for effective management.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

B
Badri

Financial Services, 1-10 employees

Less than a year

5.0

Jira Review

Pros

I have been using Jira for a year and it stands out as one of the best software solutions for project management. It has significantly contributed to efficient project management. I highly recommend it for project management purposes.

Cons

Sometimes, even simple tasks can seem complex, but it's manageable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jamie

Computer Software, 11-50 employees

More than a year

5.0

Incredibly versatile solution for project management

Pros

Previously, I have the misconception that Jira was exclusively for development and support teams. However, after using it in both a marketing agency and a marketing role at a tech company, I get to know about its versatility. It can excellently streamline and simplify project and task management for teams of all sizes. The time tracking feature is particularly useful for managing resources.

Cons

It's not drawback I believe, but building a robust project management tool instance in Jira requires a skilled project manager. Cutting corners during setup can make it challenging to make changes later on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
swaibu

Computer & Network Security, 11-50 employees

4.0

aws computing

Pros

One of the aspects I like the most is the ease of creating tasks and assigning them.

Cons

More individuals should engage with Jira to solve problems.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

Z
Zacharoula

Management Consulting, 500+ employees

Less than 6 months

4.0

Useful tool for project management

Pros

Jira offers great assistance in tracking issues, bugs and tasks across multiple projects.

Cons

Jira can be quite complex to understand at times and also introduce significant overhead, especially for smaller teams or projects with simpler requirements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

Best product solve for prioritisation and tracking progress.

Pros

When multiple stakeholders contribute to a project, Jira excels in clearly defining roles and contributions. It also assists in establishing priority orders for tasks assigned to single stakeholders. Even management personnel find it easy to understand and use.

Cons

The cost control makes it challenging for the company to grant access to everyone. - While individuals with access can check ticket progress, the email notifications are not very user-friendly for those without access to understand.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8