Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

NB

Norman B.

Computer Software, 500+ employees

More than a year

5.0
June 2025

easy bug lifecycle tracking

Pros

For my part, I find it simple to follow the entire lifecycle of bugs and software issues within our development teams and I can easily assign and hold each task accountable to specific people and groups.

Cons

Honestly I wasn't thrilled with the most recent UI changes, I much preferred the previous kanban board layout which felt more intuitive and familiar to me.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

J

Joy

Design, N/A employees

More than a year

5.0
May 2025

The best PPM program by far

Pros

It's easy for me to plan, track and manage projects and tasks automatically. With Jira, I can easily collaborate with my colleagues on projects in one place.

Cons

I'm not a fan of the fact that it only offers a 7-day free trial but it's not a huge deal since I just upgraded to the premium version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Angela

Accounting, 101-500 employees

More than a year

5.0
May 2025

Perfect for organizing tickets and workflows

Pros

We can keep workflows and tickets in one place and it integrates with Slack, which is awesome! Everyone stays updated on the latest issues and Jira tickets.

Cons

The interface feel too complicated for smaller teams or projects that don't really need all the features and updates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

F

Filippo

Information Technology and Services, 1-10 employees

Less than 6 months

4.0
May 2025

Comprehensive tool, though a bit complex

Pros

It integrates with a ton of common tools which makes everything smoother.

Cons

Setting up and configuring It for the first time was a real struggle. It took a lot of effort to get everything online.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

9

N

Nyasha

Hospital & Health Care, 11-50 employees

More than a year

5.0
May 2025

#1 project management platform

Pros

It's so flexible in how I can structure my projects, which makes it a great fit for various needs.

Cons

There are so many features, sometimes it feels overwhelming and confusing to go through everything.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M

Mark

Information Technology and Services, 51-100 employees

More than a year

4.0
May 2025

Excellent tool with high customizability

Pros

It is very user friendly and customizable. Even right out of the box, it gives me a great way to visualize and track ongoing and completed work.

Cons

While it's customizable, there's just so much going on in the interface that it can be overwhelming at first.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

OB

Olga B.

Information Technology and Services, 101-500 employees

Less than a year

5.0
May 2025

Clear stalled item visibility

Pros

I appreciate that when I open the board I can instantly tell which items are stalled versus which are progressing and that visibility lets me follow up with the appropriate person without having to fire off a bunch of messages.

Cons

Certain functions require too many clicks, for example when I try to switch views or locate a particular sprint and I wish the search behaved a bit smarter because even after I type in a query I often still have to scroll to find what I'm after.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

JM

Jenn M.

Education Management, 1-10 employees

Free trial

4.0
May 2025

Flexible workflows and boards

Pros

I've found the workflows and boards to be extremely flexible and customizable, allowing me to tailor processes to fit our needs precisely and I use those boards extensively for keeping tabs on project progress and assigning tasks to the right people additionally it integrates smoothly with tools like Confluence, Slack and GitHub and the advanced filtering and reporting features give me the detailed visibility I need to analyze work and produce useful reports.

Cons

For me the main drawbacks are the steep learning curve that can intimidate new users and the sense that it can be unnecessarily complex for smaller teams or simpler projects, while I've also experienced occasional performance slowdowns when handling very large initiatives or during heavy usage and unless you invest time in carefully configuring views the user interface can become cluttered and harder to navigate.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

SH

Shelby H.

Education Management, 500+ employees

More than a year

5.0
May 2025

changed team collaboration

Pros

Jira has completely changed the way my teams collaborate and because it connects with a wide range of other tools, I consider it remarkably powerful and efficient.

Cons

From my experience I haven't run into any problems with Jira since I began using it and honestly it's been the best tool I've used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JJ

Jacob J.

Education Management, 500+ employees

More than a year

5.0
May 2025

Comprehensive program management

Pros

I've found Jira to be a comprehensive program management solution because it brings task management, time tracking and team chats together in a single place which simplifies coordination.

Cons

The mobile app doesn't offer the full capabilities of the desktop version, though apart from that limitation the platform has been running smoothly without any major problems.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MN

Muna N.

Education Management, 1-10 employees

Free trial

5.0
May 2025

simplifies task handling

Pros

I appreciated how Jira simplifies handling tasks, letting me organize work, monitor progress and work with teammates in a structured manner.

Cons

However, for me the interface often came across as cluttered and overly complicated which can be particularly offputting for those who are new to the platform.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

BS

Bob S.

Education Management, 500+ employees

More than a year

5.0
May 2025

great tool integrations

Pros

One of the things I really appreciate about Jira is how simple it makes connecting with other powerful tools and I also rely on its ability to automate repetitive workflows so I'm not stuck doing mundane tasks.

Cons

I find that while Jira generally performs reliably, it can occasionally become noticeably sluggish when I work on larger, more complex projects where many elements and integrations are in play which can interrupt my flow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

DH

Derek H.

Education Management, 500+ employees

More than a year

5.0
May 2025

smooth app integrations

Pros

What I appreciate most about using Jira is the smooth way it connects with a wide range of other applications which gives our organization much needed flexibility in how we structure workflows and collaborate across teams.

Cons

Although Jira generally performs well, I think its notification system needs a significant upgrade to provide timely alerts and aside from that concern I haven't encountered any other major problems.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Hospitality, 101-500 employees

Less than a year

5.0
May 2025

easy colleague tagging

Pros

I really appreciated how straightforward it was to tag colleagues within bug tickets and how neatly everything was organized and Jira would also send email notifications whenever tickets were updated so I stayed informed.

Cons

Occasionally I found it somewhat difficult to locate tickets submitted by other users which meant I had to reach out to that person directly to get what I needed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J

Jaime

Education Management, 500+ employees

More than a year

5.0
April 2025

Definitely worth what you pay for

Pros

I always find it very helpful as it aids me to track the progress of all my projects without getting lost in the details.

Cons

I ran into some issues when trying to integrate It with other tools but customer support was really helpful and sorted things out for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Derrick

Education Management, 500+ employees

More than a year

5.0
April 2025

Jira is designed to excel

Pros

It's so customizable that I can make it work exactly how I need it, which makes it super easy to use.

Cons

Honestly, It has been working perfectly for me. I haven't had any problems with it but if I do, I'll be sure to update the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Raqel

Hospital & Health Care, 500+ employees

More than a year

4.0
April 2025

All in one solution!

Pros

I can create as many boards as I need, display it in dark mode, make reports, save filters and even clone stories as required. It's so versatile!

Cons

The filters aren't always available and when I search for something, there's usually a lot of information that I need to narrow down continuously.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

J

Johnathan

Education Management, 500+ employees

More than a year

5.0
April 2025

Incredibly helpful software

Pros

I barely needed any training to get started and I think almost anyone could pick it up quickly.

Cons

So far, It has been working great for me. No issues and I really enjoy using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Subhobrata

Management Consulting, 11-50 employees

More than a year

5.0
April 2025

Centralizes project info

Pros

Everything related to the project like documents, links and updates, stays in one place instead of getting lost in emails.

Cons

It's a little tricky for non-tech people to get the hang of. For example, getting the sales teams to use it alongside the tech or ops teams is a challenge.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

E

Elizabeth

Information Services, 1-10 employees

Free Trial

5.0
March 2025

Easy project planning tool

Pros

I love how easy it is to plan my projects and collaborate with others on tasks. It keeps everything organized and helps the team stay on track.

Cons

I haven't found anything negative about this software so far. It's been working great for us.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10