Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

E

Eric

Education Management, 11-50 employees

More than a year

4.0
March 2025

Customizable and efficient tool

Pros

This agile management system is amazing. Whether I'm working with Scrum or Kanban it's very customizable. Plus, it integrates perfectly with other Atlassian tools like Bitbucket and Confluence which makes everything even more efficient.

Cons

Sometimes it can be a little slow or not as responsive but it's never been bad enough to cause any real problems for us.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A

Amber

Computer Software, 500+ employees

More than a year

5.0
March 2025

Agile management system

Pros

Jira makes project planning and execution so much smoother. It supports agile methods like Scrum and Kanban. I also connect it with other tools like Jenkins, Bitbucket and GitHub.

Cons

Honestly I don't have anything bad to say about this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Software, 11-50 employees

Less than a year

4.0
March 2025

Efficient but complex setup

Pros

I have found it a powerful tool for tracking problems, managing projects and improving workflows. The integration with DevOps tools like GitHub and Jenkins makes it even more efficient.

Cons

It can be a bit complicated to set up and it slows down a bit when working on large projects.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

9

J

Jacob

Education Management, 500+ employees

More than a year

5.0
March 2025

Easy configuration but tricky integration

Pros

I've been using Jira for a while now and it's easily one of the best tools for managing my projects. It's super easy to configure which is a huge plus.

Cons

I integrate it with other tools and find it a little tricky at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K

Katie

Oil & Energy, 101-500 employees

Less than a year

4.0
March 2025

Convenient tracking but sorting issue

Pros

It helps me track my projects and link them with other teams who use it. That's how everything stays connected and well-organized.

Cons

One thing I don't like is when you go back the filters and sorting you applied earlier don't stick.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

7

R

Rakesh

Mining & Metals, 11-50 employees

More than a year

5.0
March 2025

Fast task tracking with add-ons

Pros

The task management is simple for me and the visual process flow helps me keep everything in check. I also love that there are tons of add-ons to choose from for continuous improvements.

Cons

From my experience not all the add-ons seem to work as smoothly as Jira does.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A

Andrew

Information Technology and Services, 1-10 employees

Less than a year

4.0
March 2025

My team's task management got easier

Pros

I can assign tasks to anyone in the team and even set up a time tracker to keep everyone on schedule.

Cons

I haven't run into any major issues but I do feel like it's a bit overwhelming for just simple task tracking.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

C

Christian

Internet, 1-10 employees

Less than 6 months

4.0
March 2025

Saves time but complex for simple tasks

Pros

It's really effective for tracking tasks and automating workflows which saves so much time.

Cons

I think it's probably not the best for managing simple tasks. Tools like Todoist or Trello work better for that.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

P

Priya

Market Research, 11-50 employees

Less than 6 months

5.0
March 2025

Simple to learn with setup challenge

Pros

The customization options are great. Jira is easy to learn and use. It's made managing tasks so much easier for me.

Cons

As a new user setting it up was a bit tricky for me.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AD

Adelia D

Machinery, 101-500 employees

More than a year

5.0
March 2025

Top-notch security and team collaboration

Pros

We find it best for organizing and planning tasks. It has top notch data security to ensure that everything stays private and safe. Plus, the communication tools help the team work together effortlessly and I can easily track our progress and spot any delays.

Cons

We haven't faced any problems with Jira yet. It has some really useful features and nothing has given us any trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Keegan

Education Management, 500+ employees

More than a year

5.0
March 2025

Easy to use with great pricing

Pros

Jira is super easy to use and learn for us. Also it has the best pricing around.

Cons

It's been working well for us. No problems so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Francis

Professional Training & Coaching, 11-50 employees

More than a year

5.0
March 2025

Great monitoring with efficiency

Pros

Using Jira has been very easy. It's a great tool for monitoring my project progress and the interface is so user-friendly. Everything I need is in one place making my work much easier.

Cons

I haven't had any issues so far and I'm really happy about that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mike

Zoic Labs, software development, 1-10 employees

3.0
February 2025

Customizable but Inconsistent UI

Pros

I like that I can customize it to fit my needs.

Cons

The interface changes way too often, making it hard to keep up.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

5

Functionality

6

CC

Christy Coombs

Ruppert Landscape, 500+ employees

4.0
January 2025

Task Tracking Sorted

Pros

It makes task tracking and assigning really easy, with simple sprint planning and easy board invites to keep the team on the same page.

Cons

It is difficult to duplicate tasks/boards (even with an extension), and the PM can't require emails to be sent to tasks assigned.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

NA

Nathan Allen

Sweetwater, 500+ employees

3.0
January 2025

Should be simpler

Pros

It is a very flexible and user-friendly tool.

Cons

It's overwhelming for strategic planning. With a lot of teams in it, it's very difficult to capture a concise view of where the organization is at.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

7

M

Mateo

Education, 51-100 employees

5.0
July 2024

Jira: Capable but intricate with the potential of a high degree of difficulty in mastering.

Pros

I like Jira for its flexibility, effectiveness in tracking issues and seamless integration with development tools. I can customize the boards and the reporting features enhance my project management.

Cons

Jira as a whole is huge as it has so many features and some concepts can be quite confusing to understand. It also takes a long time to set up properly and can be quite expensive for larger teams.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

10

J

Jones

Recruitment, 1-10 employees

Less than a year

4.0
July 2024

Good Project Management Tool

Pros

I find Jira useful for tracking tasks and assigning them to my team members.

Cons

As times Jira can be overly complex unless it is set up correctly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M

Micha?

Healthcare, 500+ employees

More than a year

4.0
July 2024

Atlassian Jira

Pros

I really enjoy the simplicity of assigning tasks to architects and developers.

Cons

As per me the complexity between tasks, epics and user stories to be challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

James

Recruitment, 51-100 employees

More than a year

5.0
July 2024

Critical review of Jira

Pros

I am nearly satisfied with Jira because it offers a good spreadsheet view but I need want it to be a bit more easier to use.

Cons

I feel like the ease of use is compromised. I did like to see this fixed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

chaitra

IT, 500+ employees

More than a year

5.0
July 2024

Very good software

Pros

Its user-friendly which makes it very easy for me to track my daily status and create and monitor stories.

Cons

Sometimes Jira goes down which causes delays before I can start on my tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10