Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

E
Emiliano

Automotive, 51-100 employees

Less than a year

4.0

Good software tu simplify

Pros

Jira offers a wide range of functionalities for project overview and bug management.

Cons

The software isn't very intuitive or simple to use as I expected.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Visibility to all aspects of our projects.

Pros

I absolutely love the customizable workflows in Jira. I have used this fantastic feature to establish triggers within our software project management processes. These triggers automate repetitive tasks, saving us valuable work time.

Cons

Jira isn't the most user-friendly project management software. This lack of intuitiveness can pose challenges for novice users, particularly those with limited experience using project management software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

A
Anubhav

Computer Software, 101-500 employees

Less than a year

5.0

Best project management Software

Pros

I must say that I like everything about Jira, from its features to its use cases. In short it is truly awesome.

Cons

Occasionally, Jira works slowly and there is a lack of adequate customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Sudipto

Education Management, 1-10 employees

Less than 6 months

5.0

I suggest Jira to everyone

Pros

The greatest advantage lies in the user friendly nature of Jira. It's very easy to create and assign tickets, benefiting both developers and stakeholders. Personally, I rely on Jira for all my day to day tasks.

Cons

The user interface of Jira is not particularly impressive. It would be beneficial if they focused on improving the UI. The subscription costs increase based on the number of users, and they are also quite high. It might be worthwhile for them to reconsider their pricing structure.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S
sineen

Telecommunications, 500+ employees

Less than a year

5.0

JIRA is the best powerfull platform for tracking and managing work

Pros

It revolutionizes project management by excellently dividing tasks among team members, improving collaboration and keeping everyone up-to-date. The reporting and visualization tools are excellent for monitoring progress.

Cons

During the setup phase, there is a steep learning curve, especially for first-time users. The numerous options and configurations can be overwhelming, even for simple projects.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N
nitheen

Computer Software, 500+ employees

More than a year

5.0

Best for Agile workflow

Pros

One of the standout features I love about Jira is its adaptability in defining and customizing workflows to align with the specific processes and requirements of different teams and projects. This allows us to tailor Jira to our unique project management methodologies, whether we follow agile, Scrum, Kanban or another approach.

Cons

Jira can be a bit too much for new users as it has wide range of features and complex configuration options. Setting up projects, workflows and permissions may require a significant learning curve, and it takes time for teams to fully grasp and utilize all of Jira's capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Joao

Health, Wellness and Fitness, 500+ employees

More than a year

5.0

Jira review

Pros

The customization options cater to the unique needs of each team and their members.

Cons

Setting up Jira with other software systems can be challenging and lacks simplicity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I
Ian

Real Estate, 500+ employees

More than a year

4.0

Good product but beginning to feel a bit dated to newer competitors

Pros

In terms of functionality, the product is highly effective for product and task management. It simplifies workload management across team members. The level of customization available allows organizations to tailor it to their specific needs.

Cons

The user interfaces feel outdated and uninspiring compared to newer competitors who offer more intuitive and user-friendly products. There is a need for better customization management at the project or product level.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C
Chinmay

Entertainment, 51-100 employees

Less than a year

5.0

Jira review - excellent tool for Project and Sprint planning

Pros

The project management and issue tracking features of Jira are comprehensive. The high level of customization, strong integration with other tools and platforms, excellent reporting and analytics capabilities, and effective collaboration tools make it a standout choice.

Cons

As a new user, I found the learning curve to be steep. The wide range of features can be overwhelming at times. Additionally, performance can be slow when dealing with large projects or extensive customizations.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

My ticketing app

Pros

Jira allows me to easily share my progress with my team and collaborators.

Cons

The macros in Jira can be restrictive at times, and it's not always clear what is missing due to permissions during the setup process.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

R
Rajesh

Computer Software, 51-100 employees

More than a year

4.0

Good Agile Project Management Software

Pros

The dashboards, search function, ability to integrate with Google Drive and customizable fields are noteworthy features.

Cons

Managing permissions in Jira is a significant hassle. It is highly complex.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

S
Stacey

Retail, 101-500 employees

Less than a year

4.0

Great tool for organization

Pros

Maintaining organization and consolidating everything in one place greatly enhances productivity. With Jira, there is no need to go through emails and files since all data, comments, and files are conveniently accessible in a single location which ensures that even the most disorganized individuals stay organized.

Cons

Now that I have the Jira app on my phone, it makes things even more convenient. I have nothing negative to say.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K
Kefiloe

Staffing and Recruiting, 11-50 employees

More than a year

5.0

Wonderful and most applicable.

Pros

The support provided by the dashboard is exceptional for scheduling projects, monitoring progress and planning new ones. It is particularly beneficial for agile planning and offers easy customization options.

Cons

Among tools in the same category, Jira is exceptional. So no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

Good tool for tracking you tasks

Pros

I can now easily create tasks for both myself and my colleagues, assigning them accordingly. It is an excellent tool for tracking and planning my work. Also the ability to create subtasks for more detailed tracking is an added advantage.

Cons

It's a highly robust tool. Currently, I feel like I'm only looking the surface of its abilities. Initially, it was a bit challenging to learn how to use, but that's something that can be said about any tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

A Comprehensive Tool for Project Management and App Dev

Pros

I have been using Jira for over a year in a mid-sized software development team, I can say that it has been a really positive experience. Jira has truly revolutionized our project management and issue tracking needs, providing a robust and highly customizable platform. The ability to create and manage multiple projects, each with its unique workflow has proven to be invaluable. The seamless integration with other Atlassian products like Confluence and Bitbucket has significantly enhanced our overall productivity by offering a cohesive ecosystem for our development process. Setting up a Kanban board and tracking exceptions has greatly improved the visibility of our development deliveries and helped our global/remote team stay focused.

Cons

Initially, there is a steep learning curve to overcome with Jira. There are numerous integration points and layers to manage, which can be a bit challenging. I also find administration to be somewhat difficult, especially determining who has the authority to create and complete stories. However, I've noticed similar feedback for most Atlassian products in general.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Great product, search needs work

Pros

It is quite easy to set up new boards and maintain organized tracking of my work.

Cons

When I need to use the search function, the results rarely align with what I'm looking for, even when using exact phrases from the task or epic names. The search engine could definitely use some improvements to enhance usability.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

S
Simon

Telecommunications, 500+ employees

More than a year

4.0

Powerful but at times a bit to complex

Pros

Jira offers a wide range of plugins and dashboard options which makes it easy to track sprints in general.

Cons

There are times when the cloud version can be slow, especially when updating tickets using the Chrome browser. It often requires multiple refreshes to see the changes.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

E
Engin

Telecommunications, 500+ employees

Less than a year

5.0

Helps A Lot for Managing Reviews

Pros

It's an excellent tool for managing digital workflows, particularly for longer term projects.

Cons

Depending on the version, Jira can be quite slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Vansika

Airlines/Aviation, 500+ employees

Less than a year

5.0

Effective Ticket Management Platform

Pros

The option to track the invested time in each ticket is the key in enabling efficient resource planning.

Cons

There are limitations in the ticket lookup filters, and it would be beneficial to have more options.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

JF
Jorge Francisco

Logistics and Supply Chain, 500+ employees

Less than a year

5.0

Jira for IT project

Pros

It's a fantastic tool for easily identifying task assignees, recognizing bottlenecks and determining areas that require more attention. Creating dashboards that provide a visual representation of the current status is also easy with Jira.

Cons

The complexity arises when working with queries in Jira due to the abundance of available fields to search within.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10