“task tracking win”

Pros

Keeping up with tasks and projects has been fantastic with this product. I really love how well it helps me stay organized and on top of everything.

Cons

We have run into a few issues when returning data past a certain volume although that could be related to how we're using it.

“agile team integrations”

Pros

One of the best parts is how well it connects with just about every other tool you already use. Their other products fit into it really naturally. Confluence, for instance, works really well as a home for documentation and linking those docs directly to IT projects is convenient. It also gives you several ways to monitor projects and tie individual tasks back to specific sprints.

Cons

It's not a very good fit for anyone outside of product or tech roles. The platform is built heavily around sprint-based work so if your team doesn't use Agile, it probably won't suit your project management style very well. In my case, I work in marketing and communications, where a lot of projects revolve around fixed deadlines instead of sprints. Because of that organizing work by due date is difficult and that makes the software frustrating for the way I need to use it.

“useful sprint insights”

Pros

Sprint planning works well here because tasks can be pulled into the sprint and estimated clearly. When the team sticks with this process consistently, the payoff is really helpful burndown charts that senior management can quickly understand and over time it also helps improve the accuracy of estimates.

Cons

There's definitely a learning curve and the software isn't the most simple to navigate. Updates to the platform especially around the user interface, also feel quite slow and the newer version has been missing some older features that were genuinely useful.

“scales with growth”

Pros

Whether you're managing complex workflows or just basic ticketing, it handles both really well. It can also grow alongside the organization so it fits changing needs without much trouble.

Cons

It can feel a bit complicated for end users especially at the beginning.

“great for stories and bugs”

Pros

It's been really useful for writing stories for our development team and logging bugs for the Maintenance team. The workflow feels very simple and getting those tasks into the system is easy.

Cons

A few things, like issue linking, are tucked away more than expected and can take a little time to locate. That said, once you figure out where a feature lives, actually using it feels very natural.

“strong sprint tools”

Pros

One of the most widely used tools for sprint tracking and project management in tech teams and technical departments.

Cons

Getting started the first time can be confusing because it has a lot of features and the documentation does not do a good job of guiding users.

“easy projects and reporting”

Pros

Creating IT projects, managing IT tickets and using the reporting tools all feel very user-friendly. It's highly efficient and really helps me stay on top of the work my team handles every day.

Cons

Configuring the reporting can be a little tricky at first. Setting up the initial automation for job queues was also challenging but once we got it working, it became convenient to duplicate and reuse.

“Perfect agile switch”

Pros

After moving over from another agile development tracking tool, our team has been using this one for about three months and the response has been overwhelmingly positive. Everyone has been really pleased with the functionality, the UI/UX and how easy the software is to use. The transition ended up being very convenient and low-stress which made the switch much easier on the whole team.

Cons

At this stage, we still haven't run into any bugs or noticed any missing functionality in the software. We've been very satisfied with what our team has been able to achieve while rolling it out and putting it into practice.

“tracks anything”

Pros

No matter what I need to track or how I want it organized, this platform can handle it. It's incredibly flexible and seems capable of adapting to just about any tracking setup I need.

Cons

The downside is that it's a very complex platform to configure properly and it depends on too many third-party plugins to get everything working the way it should.

“helpful task companion”

Pros

Keeping up with task progress and managing everything needed to get them completed is really useful day to day. It helps a lot with staying organized and it's even possible to use it for Free Fire as well.

Cons

One issue I've noticed is with the filters since they sometimes disappear for no clear reason. I have four saved as favorites but only three show up in the filter bar.

“better sprint UX”

Pros

Our team relies on it to run agile and scrum workflows especially when it comes to managing software development sprints. One thing I really appreciate is that it keeps refining the user experience and continuing to make the product better over time.

Cons

A difficulty we still run into which is partly a limitation of agile and scrum itself, is making sure we're doing the right level of forward-looking planning. I'd love to see a more powerful set of tools to support that area.

“handy test organization”

Pros

Keeping test cases organized and linking them to requirements works really well. It's also useful for assigning tasks and staying on top of task management.

Cons

The Excel export format could be better. There's also no option to import from Excel and the traceability report isn't very clear.

“issue visibility tools”

Pros

Being able to follow issues that aren't assigned to me is really helpful. Another feature I appreciate is the option to control comment visibility so different user groups only see the comments they're supposed to view.

Cons

Certain characters are treated as formatting symbols so when I actually need to use one in a comment, the text can end up displaying in a strange way.

“helpful training workflow”

Pros

Our team uses it to manage learning requests and add classes or courses into the learning management system. It's very user-friendly and the built-in workflow makes communication with the requestor clear and efficient throughout the whole process.

Cons

It still takes some training to get new users fully up to speed. Reporting can also be a little challenging so we usually export the data into Tableau to build reports on the requests that have been handled.

“reliable collaboration hub”

Pros

Having one dependable place where designers, developers and other stakeholders can collaborate makes this tool really valuable. It works as a reliable single source of truth for the whole team.

Cons

Getting around the platform and figuring out how to use it can be challenging and the learning curve is definitely steep. It also freezes at times although that has not been a major issue overall.

“agile and reliable tool”

Pros

Getting started with it is easy and it fits really well for organizations that work with an agile methodology.

Cons

There are a few small bugs that affect the overall experience but they usually get fixed quickly once we report them.

“flexible setup”

Pros

The configurable workflows are a real plus and adding new fields is fairly easy without being too much work.

Cons

Getting people up to speed takes some effort since the tool isn't the most user-friendly. They also keep releasing new features that don't feel especially useful.

“fast team tracking”

Pros

Within about five minutes, I can set up a board and invite my entire team to jump in and start working together. The software offers a lot of functionality and its collaborative features help us get tasks done much faster than we could in many other tools. Adjusting how the work is presented to fit the needs of the business also doesn't take much time. On top of that, it gives me everything I need to monitor performance and keep releases on schedule.

Cons

Every now and then, I run into a few irritating issues while using it. Most of the time, it's just a small UI glitch that makes things look messy or unattractive but it never actually stops me from using the product properly. One thing to watch out for is that the more configuration changes you try to make, the more likely you are to create problems for yourself.

“custom boards and notes”

Pros

Being able to personalize the boards and adjust the writing options in the tickets is really useful.

Cons

At the start, the available filling options feel a bit disorganized and hard to follow.

“great task planning”

Pros

Creating tasks with it has been a pleasure, it's really simple to use and gives us a great way to organize software development priorities.

Cons

Getting help or finding useful how-to guides is incredibly frustrating when you're trying to locate a project feature since every project is set up differently. New versions keep rolling out and a lot of the forum advice is already out of date.