Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

B
Braden

Primary/Secondary Education, 1-10 employees

Less than a year

5.0

Jira - A great tool for task management

Pros

I genuinely like how Jira helps in task tracking and collaborative work. It allows users to easily monitor the progress of different tasks and provides a user-friendly interface for creating and editing tasks.

Cons

In the beginning, certain aspects of Jira were unclear to me. For instance, understanding the differences between various types of tasks was not immediately apparent. However, with time, it became easier to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P
Purna

Computer Software, 11-50 employees

Less than a year

5.0

Efficient Task Management with Jira

Pros

Jira provides high flexibility, efficiently tracking and managing tasks, issues, and bugs across multiple projects. It caters to both small and large-scale projects.

Cons

It takes some time to become familiar with all the features of Jira. It can be a bit overwhelming for first-time users due to its complexity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Pardeep

E-Learning, 11-50 employees

Less than 6 months

5.0

Love this software and extremely very useful

Pros

Jira makes project and task management a hassle free process, regardless of the project size or team. It simplifies the entire process.

Cons

As of now, there isn't much I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jenny

Human Resources, 101-500 employees

More than a year

5.0

Jira is essential for all product teams

Pros

It's an indispensable tool for sprint planning and organizing tickets. Assigning epics to tickets allows us to measure the time required for each epic through the timeline. Moving tickets across different sprints and statuses is also effortless. Overall, it's essential for teams working in an agile environment.

Cons

Sometimes, it's difficult to locate past tickets, especially when they have already been completed. There's a backlog of tickets from before I joined the company and even after. It would be great if there were easier ways to filter them based on content, perhaps utilizing AI, or based on the creation date, so I can delete some. I also wish I could rearrange sprint ordering by simply dragging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sam

Computer Software, 101-500 employees

Less than a year

4.0

Overall a good tool for Project Management

Pros

Jira provides me with the flexibility to manage and track projects according to my preferences. It seamlessly integrates with various time-tracking tools which enhances its capabilities.

Cons

It can feel overwhelming at first, but it becomes easier with time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Very good application

Pros

I really like the versatility of Jira, along with its customizable workflows and robust project management features.

Cons

Some users find Jira's interface a bit too much or complex, particularly those who are new to the software. Additionally, there have been reports of occasional performance and responsiveness issues.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

L
Lauren

Architecture & Planning, 11-50 employees

4.0

Jira works quite well

Pros

With Jira now we no longer have to rely on spreadsheets.

Cons

There really isn't anything I don't like about it. It seems to meet our business needs perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

V
Valentina

Human Resources, 500+ employees

Less than a year

5.0

Great tool to keep your projects to the next level

Pros

It allows you to closely monitor your projects until completion and is easy to use.

Cons

At the moment, I haven't encountered any issues or difficulties in using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Ramesh

Financial Services, 101-500 employees

More than a year

5.0

Jira is easy to use and sleek!

Pros

Jira has all the necessary features to simplify project management. From organizing sprint project stories to tracking defects, it makes setting up and using the tool a breeze. The learning curve is minimal, and anyone can start utilizing its advanced features in no time.

Cons

Some navigation elements can be annoying. For example, to clone a task, you have to copy and clone, and then wait for it to finish. This process could be simplified, I believe. Additionally, creating sub-tasks could be made easier. Instead of clicking the plus button to add a sub-task, I should be able to type on the fly and click save. It would save some time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

Less than a year

5.0

Jira: Tool for effective software management

Pros

What stands out to me about Jira are two things: 1. It offers estimation features, allowing us to track sprint timelines and plan our work accordingly. 2. It provides reporting and analytics capabilities that offer stakeholders a comprehensive view of user task management.

Cons

The pricing is quite high, so smaller organizations have to explore alternatives to Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

M
Moustafa

Computer Networking, 500+ employees

More than a year

5.0

Navigating Project Success

Pros

One of the things I truly admire about JIRA is its adaptability and versatility. It seamlessly accommodates different project management methodologies, including Agile, Scrum, Kanban and more. This flexibility empowers teams to work in a way that suits their specific needs and preferences, allowing them to operate at maximum efficiency.

Cons

While JIRA offers an impressive range of features and functionalities, one aspect that can cause issues for some users is the initial learning curve. The wide range of options and configuration settings can be overwhelming for new users, potentially resulting in a longer onboarding process.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

SM
Sai Meghana

Computer Software, 500+ employees

More than a year

4.0

Empower Project Management using Jira

Pros

Its adaptability and customizability are remarkable. We often highlight how Jira can be tailored to different project management methodologies like Agile, Scrum, Kanban, or a hybrid approach, making it suitable for diverse teams and projects.

Cons

The learning curve for Jira can be steep, especially for someone like me who is new to project management software. Additionally, there have been occasional reports of performance issues or complexity in setting up and configuring Jira to fit our specific workflows.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N
Nafijul

Animation, 1-10 employees

Less than a year

5.0

Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them,

Pros

The features of Jira are incredibly useful and make tracking multiple projects a breeze. It greatly facilitates collaboration with other team members. The app also offers seamless integration with various third-party software. For instance, it easily integrates with Hipchat and Slack for notifications and communication. There are over 3000 other integration options available to cater to different needs and tasks.

Cons

Integrating with other systems can be quite complex. Migrating a project from Microsoft Team Foundation Server to Jira is a time-consuming process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
SOHEL

Management Consulting, 500+ employees

5.0

Sohels Review

Pros

It's a fantastic online software, and it's incredibly user friendly.

Cons

Honestly I like their support and service, and their customer support service team attitude is highly commendable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Better Project Management

Pros

Jira is highly intuitive and easy to deploy across all machines. It provides customized automation tools for various programs, incorporating advanced security measures.

Cons

It's only truly effective for scrum programs. But it may not be the best platform for all industries and teamwork. For new users, fully understanding the featured settings can be a nightmare.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

N
Nomfundo

E-Learning, 51-100 employees

Less than a year

5.0

Make life easy plan with JIRA

Pros

The ready-made templates are a game-changer. They make everything so easy. All you have to do is choose.

Cons

Tracking can be multifunctional, making it difficult to keep track.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Excellent platform

Pros

JIRA has a fundamental building block called an "Issue." With that as a foundation, you can add additional functionality like LEGO blocks. You can practically use JIRA for any task that requires tracking. The customizations and automations available truly transform the way a team operates.

Cons

The API could be improved. It should support out-of-the-box automation of tasks at scale.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

E
Enrico

E-Learning, 500+ employees

Less than 6 months

5.0

Not perfect

Pros

It's highly beneficial for tracking projects, and it includes functionalities that greatly improve productivity.

Cons

It's a bit hard to understand it, as you don't immediately see the benefits of using it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

P
prasad

Computer Software, 500+ employees

Less than a year

4.0

best task management tool

Pros

What I like the most about Jira is the conversation section in the tool as it eliminates the need for emailing users for updates. They can simply update it directly in the tool, which helps maintain a history and allows us to track issues if needed. It's an easy to learn tool that isn't overly complicated.

Cons

When designing customized workflows, it has limited capabilities. Here, I can't map status with columns, which I believe is a feature that should be introduced in future versions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

I
ilian

Real Estate, 500+ employees

Less than a year

5.0

Jira great service fast

Pros

It brings visibility to our work and empowers us to deliver exceptional service quickly.

Cons

Two things, the limited file size uploads as well as the confusing user interface.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10