Huans
IT, 51-100 employees
More than a year
“Jira is OK but not great”
Pros
Once properly configured, Jira works well for managing products.
Cons
Configuring the project, boards and workflows is very complicated for me, and some actions take a long time to reflect changes.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
8
Agah
IT, 11-50 employees
More than a year
“Effective but sometimes can be a little complex”
Pros
I think Jira flexibility and customization options are fantastic. It really lets our team tailor the workflow to fit our specific needs which makes project management and tracking pretty quick and accurate.
Cons
The learning curve quite steep. It takes a while to grasp all its features and new users or might find it overwhelming at first, as they have reported.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Bradley
IT, 500+ employees
Less than a year
“Jira provides a solid and reliable framework to create, track and update tasks”
Pros
My experience has been positive, with a reliable way to manage and define tasks.
Cons
No issues as I find it to be a reliable and robust solution that has been tried and tested within my business.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Josh
Public Sector, 51-100 employees
More than a year
“Complex but gets the job done”
Pros
I like the fact that Jira offers many features and ways to tune it to best fit my workplace.
Cons
It is very complex when getting started and not always the easiest to navigate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Syed Shahid
Custom Product, 500+ employees
More than a year
“I am using Jira and I am happy to use this product.”
Pros
What I like most about Jira is its wide range of project management options.
Cons
I think there is a need to make it more user friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kevin
Aviation, 500+ employees
More than a year
“Perspective of SWE user”
Pros
I value Jira for its task management, issue tracking, sprint metrics, charts and JQL.
Cons
I would like to have the option to assign issues to multiple users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Haley
Marketing, Advertising, 500+ employees
Less than a year
“Wonderful application!”
Pros
Jira is always reliable, with no technical issues. Also it is user-friendly and easy to use.
Cons
My only complaint is that I wish I had started using this application sooner!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Avishai
IT, 51-100 employees
More than a year
“Manage our agiel development workflow”
Pros
I really like the good connectivity between items like epics and user stories. Overall, it meets the basic needs for R&D management and product collaboration.
Cons
After using it I come to a conclusion that many simple activities have a poor user experience and are hard to use quickly. The filters are not intuitive and navigation between different screens is not clear. The UI looks outdated and lacks many capabilities that would make a product managers work easier.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
David
Public Sector, 500+ employees
Less than a year
“High value for the money you pay”
Pros
Jira software provides high traceability with daily users and great control of SLAs.
Cons
I find the setup process not very user-friendly and difficult to adapt to business needs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Ashish
IT, 11-50 employees
Less than a year
“JIRA for Project Management”
Pros
I see that Jira is a well-established tool, commonly used by clients for project management.
Cons
I have noticed that ADO has more features like test management and CI/CD pipelines.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Andrew
Aviation, 1-10 employees
Less than a year
“Good product and proven”
Pros
I liked task management the best and even overall its a great tool too. I would definitely recommend it for small to medium-sized enterprises.
Cons
The cost is way too high for many smaller companies to invest in.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
SALIH
Wealth Management, 500+ employees
Less than a year
“excellent resource for agile teams”
Pros
Jira helps my team collaborate by letting us prioritize projects and issues, track the time spent on them and use the comments area. Dashboards give me a high level view of the projects status. Different statuses, like new, resolved, testing and fixing, show the current stage of each issue.
Cons
From my experience, I have noticed that the central UI and data structure are slow and lack context. It feels outdated and has low acceptance rates among my colleagues. Supervisors might log items in the system but continue using Google Docs for tracking, leading to data fragmentation. To me, this suggests it is not quite suitable for our needs.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Ajoke
Auto Dealership, Automation, 101-500 employees
Less than a year
“Easy to use and access”
Pros
I find navigation seamless on Jira. It is very easy to use and has no issues.
Cons
Nothing comes to mind as I have not face problems of any kind till this date.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
“Jira - Track everything, manage everything”
Pros
I like the fact that I can create, update, track and manage issues (tasks, bugs, enhancements, etc.) all in one platform. It makes Jira a must have for project management professionals.
Cons
When dealing with a huge amount of data, I find JIRA can be a bit slow performance-wise, and the user interface sometimes feels cluttered. However, despite these issues it remains a wonderful and essential tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Florence
IT, 500+ employees
More than a year
“User Review”
Pros
I find the search function helpful for easily finding or narrowing down to the right tickets. Both basic and advanced search options are user-friendly and the advanced search handles long and specific queries well.
Cons
I find that attachments cannot be renamed or commented on, which can make things a bit disorganized when there are many attachments in a ticket.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
paramjit
IT, 11-50 employees
Less than a year
“Best Task Tracking System”
Pros
Jira is pretty easy to access and use. Creating subtasks and linking different tasks is straightforward.
Cons
I do not find the task history section necessary, as it seems to be used the least.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Virginia
IT, 101-500 employees
Less than 6 months
“Powerful and complete Project Management and issue tracking tool”
Pros
I find Jira very useful due to its scalability which makes it suitable for companies of various sizes. Its automation features help reduce manual tasks and it integrates well with other third-party software and has good reporting features.
Cons
I find it to be a bit expensive and not always easy to understand due to its complexity and numerous features. It may take a long time for me to become completely familiar with this software and master many of its functions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
oluwaseun
IT, 1-10 employees
Less than 6 months
“Ebony reviews”
Pros
I really like Jira for its excellent performance and management competences.
Cons
Well I like everything about this software. It is simply the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vaja
IT, 11-50 employees
Less than a year
“My Experience using JIRA at my work”
Pros
What I like most about Jira is its ability to create projects and then add different tasks to them. This way, I can track what we are doing now and what we plan to do in the future. Also Jira helps me track all the work my team is doing, which is a really convenient way to keep track of everything.
Cons
I find that some features and uses of Jira can be too complex for new users to understand. It might take people some time to get used to it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Vina
Healthcare, 51-100 employees
Less than 6 months
“Good software”
Pros
This software is very useful for ticket tracking, project management and it has many features that are beneficial.
Cons
I find it hard to access sometimes as I often have to go through admins to access a ticket.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10