Jira Software Reviews

“sprint planning insights”

Pros

Sprint planning works well because tasks can be pulled in and estimated clearly. Sticking with this process pays off with very helpful burndown charts that senior management can quickly understand and using it consistently also helps the team get better at estimating over time.

Cons

It definitely comes with a learning curve and isn't the most simple tool to navigate. Updates to the platform especially around the user interface, feel quite slow and the newer version has been around for a while without bringing back some older features that were genuinely useful.

“scales with growth”

Pros

Whether you need it for complex workflows or just standard ticket handling, it covers both really well. It also scales nicely as the organization grows and its needs change.

Cons

The downside is that it can feel a bit complicated for end users.

“smooth story creation”

Pros

Writing stories for our development team and creating bugs for the maintenance team has been very easy with this tool. It works well for both use cases and feels simple to use once you get into it.

Cons

A few things, like issue linking, are somewhat tucked away and can take a little time to locate. That said, once you figure out where a function is and how it works, using it feels very natural.

“advanced sprint tools”

Pros

It covers most of the standard sprint tracking and management needs used across tech teams and technology-focused departments in a company.

Cons

Getting started the first time is quite complicated because there are so many features and the documentation does not do a good job of guiding new users.

“team workflow hub”

Pros

Creating IT projects, managing IT tickets and generating reports all feel very user-friendly. It's highly efficient and really helps me stay on top of the work my team handles every day.

Cons

Setting up the reporting can be a little tricky at first. The initial automation of job queues was also challenging but once we understood the setup, it became simple to replicate.

“great team transition”

Pros

After moving over from another agile development tracking tool, our team has been using this one for about three months and the experience has been excellent. Everyone has been really pleased with the functionality, the UI/UX and how easy the software is to use. The transition itself went very well and caused very little stress for the team.

Cons

At this stage, our team hasn't run into any bugs or noticed any missing functionality in the software. We've been very pleased with what we've been able to get done while putting it into place.

“tracks everything”

Pros

No matter what I need to track or how I want it organized, this platform can handle it. It's incredibly flexible and seems capable of covering just about any tracking setup.

Cons

The downside is that it's a very complex platform to configure properly and it relies on too many third-party plugins.

“helpful task management”

Pros

Keeping up with how tasks are progressing is much more practical with this tool and managing everything needed to get them completed helps a lot in day-to-day work. It's also possible to use it for Free Fire which makes it even more useful.

Cons

One issue I've noticed is with the filters since they sometimes disappear for no clear reason. I have four saved as favorites but only three usually show up in the filter bar.

“improved sprint experience”

Pros

Our team relies on it to run agile and scrum development workflows especially when it comes to organizing and managing software sprints. One thing I really appreciate is that it keeps refining the user experience and continues to make the product feel more polished over time.

Cons

A limitation I run into is tied partly to agile and scrum themselves especially around making sure we're doing the right level of forward planning. I'd really value a stronger set of tools to support that part of the process.

“test case organization”

Pros

Organizing test cases and linking them to requirements works really well. It also helps with assigning tasks and keeping task management under control.

Cons

The Excel export format could be better. There's also no option to import from Excel and the traceability report isn't very clear.

“issue monitoring controls”

Pros

Being able to follow issues even when they aren't assigned to me is really useful. Another thing that works well is the comment visibility setting since you can control which user groups are allowed to see specific comments.

Cons

Certain characters are treated as formatting symbols so when you actually need to include one of them in a comment, the text can end up looking oddly formatted.

“learning request workflow”

Pros

Our team uses it to manage learning requests and add classes or courses into the learning management system. The system is very user-friendly and the built-in workflow also makes communication with the requestor clear and easy throughout the process.

Cons

It does require some training before users are fully comfortable with it. Reporting can also be a little challenging so we usually export the data into Tableau to build reports on the requests that have been handled.

“teamwork hub”

Pros

It serves as a single source of truth for the whole team and gives designers, developers and other stakeholders one reliable place to collaborate.

Cons

Getting around the platform and using it can be difficult at first and the learning curve is fairly steep. It also freezes from time to time although that has not been a major issue overall.

“agile and dependable”

Pros

Getting started with it is easy and it fits especially well for organizations working with agile methodology. It does the job effectively in that kind of environment.

Cons

There are a few small bugs that affect the overall experience from time to time but the team usually fixes them quickly once they're reported.

“configurable workflows”

Pros

One thing that works really well in Book is how configurable the workflows are. It also doesn't take too much effort to add new fields which helps when we need to adjust things to fit our process.

Cons

A downside is that I still have to spend time training people on how to use it. The tool isn't the most user-friendly and they keep releasing new features that don't feel especially useful.

“team tracking boost”

Pros

Within about five minutes, I can set up a board and bring my entire team in to start working together. The software offers a lot of functionality and its collaborative setup helps us get tasks done much faster than we would with other tools. Adjusting how the work is presented also doesn't take much time so it's simple to tailor it to the needs of the business. On top of that, it gives me all the tools I need to monitor performance and keep releases on schedule.

Cons

From time to time, I run into a few irritating issues while using it. Most of the time, it's just a small UI glitch that makes things look a bit messy or unattractive but it never actually stops me from using the product properly. One thing to watch out for is that the more configurations you try to add, the more likely you are to create extra problems for yourself.

“board and ticket flexibility”

Pros

Customizing the boards is very easy and there are plenty of options for writing and organizing information in the tickets.

Cons

At the start, the available ways to fill things out can feel a bit messy and hard to manage.

“task prioritization win”

Pros

Task creation is a real highlight here, it's very user-friendly and gives us a great way to organize and prioritize software development work.

Cons

Getting help when you're stuck can be really frustrating. It's almost impossible to find useful guides or support for locating certain project features especially since every project is set up differently, new versions keep rolling out and a lot of the forum advice is already outdated.

“scrum planning support”

Pros

It has been a useful tool for SCRUM project planning. It lets you create epics, map user stories under them and assign resources without much trouble.

Cons

One limitation is that it doesn't really support planning for SCRUM of SCRUMS or scaled agile setups and integration can become pretty challenging.

“agile filter controls”

Pros

This software has been really useful for both agile workflows and bug tracking. The filters are the part I appreciate most especially because they can be customized in so many ways.

Cons

The part that works the least well is the search engine. It doesn't always function properly and sometimes I have to run the same search twice to get the result I need.