Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

Manage your task and be professional

Pros

It's a great platform to engage with and monitor tasks in a project.

Cons

Currently, there is nothing that needs improvement, but automation in certain features would be ideal.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

AL
Angelo Luigi

Financial Services, 500+ employees

Less than a year

5.0

Excellent and good to use

Pros

Just the right amount of reliability, measurability and accountability.

Cons

It's not the most user-friendly when it comes to logging in, but overall, it's good to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SC
Sarat Chandra

Information Technology and Services, 500+ employees

More than a year

5.0

Jira is a Lifeline to Projects

Pros

Jira offers the most comprehensive view of projects and ongoing tickets. It also incorporates several collaborative tools that make data integrations simpler and more intuitive.

Cons

The filtering and search system could be significantly improved when creating custom views or searching for specific keywords.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

J
Jeda

Accounting, 1-10 employees

5.0

Jira Review

Pros

The software is fantastic, and completing tasks is not a challenge at all.

Cons

There wasn't anything that I disliked. If there was a problem, I would report it.

Rating Distribution

Ease of use

10

Value for money

5

Customer Support

6

Functionality

8

K
Karin

E-Learning, 1-10 employees

Less than a year

4.0

Jira is an engineers dream

Pros

Jira is an excellent tool for keeping all engineers working together and informed about progress, with the roadmap and deadlines always in sight.

Cons

If you're not an engineer like myself, Jira might feel a complex software to you. It's fine if you just want to glance at the roadmap for progress, but it's a very deep and robust software, so training is necessary for most tasks.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

N
Narayan

Airlines/Aviation, 51-100 employees

Less than a year

4.0

Jira is for managing task

Pros

Tracking and planning according to product development is a not hassle anymore. It offers customization options and seamless integration with other tools, making tasks quick and easy.

Cons

A demo is required for the first user, as it's not very user-friendly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

E
Ediku

Food & Beverages, 1-10 employees

Less than a year

4.0

Jira review

Pros

Majorly, the ease of using the work board management to organize and prioritize tasks and jobs across different projects.

Cons

Sometimes, it can be difficult to navigate through.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M
Meredith

Computer Software, 500+ employees

More than a year

5.0

Hands down the best

Pros

I've tried other similar applications, but none compared to Jira. The ease of configuration and navigation is truly remarkable.

Cons

That other companies don't operate like Jira. So it is simply the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 500+ employees

5.0

Jira for Project Management

Pros

Users can collaborate from a single software and work remotely.

Cons

Considerations regarding cost and complexity for beginners.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

F
Frank

Telecommunications, 51-100 employees

More than a year

5.0

One to rule them all

Pros

It works flawlessly for both our development department as a traditional management tool (creating bugs, features, epics, and more) and our infrastructure department as a kanban board for tracking work assignments and registering ideas.

Cons

Nothing really. We are still discovering new features that help us improve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Shabana

Information Technology and Services, 1-10 employees

Less than a year

4.0

Making Project Management Easy

Pros

JIRA is amazing for keeping track of projects and tasks. It can be customized to perfectly fit your team, and it seamlessly integrates with other Atlassian tools like Confluence. The reports and dashboards provide a clear picture of how things are progressing.

Cons

It can be a bit hard for newcomers to learn JIRA, but once you get the hang of it, it's smooth sailing. Some people wish the interface was a bit simpler, and costs can accumulate if you're not careful.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S
Siddham

Information Technology and Services, 11-50 employees

More than a year

5.0

Fantastic Product!

Pros

From the interface to the array of features, Jira seems perfect, especially for task management. Other aspects are equally impressive.

Cons

It's sometimes annoying that customization in the user interface is not always possible.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

W
Wasim

Animation, 1-10 employees

Less than a year

5.0

Jira is one of the Most software in the world .I like this too much

Pros

For managing the team, I prefer using JIRA or Linear, while Briefmatic is perfect for the main IC and TLs to handle their individual tasks.

Cons

Jira is excellent software, and I personally like it a lot because it offers effective communication during face-to-face interactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mahetab

Accounting, 1-10 employees

Less than 6 months

4.0

Mahetab lodhiya

Pros

Jira is a robust software that effectively handles all requirements.

Cons

No complaints as Jira is software that helps with management systems, and I really like that.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

T
Tsvetelina

Accounting, 500+ employees

Less than 6 months

5.0

Easy tool to use

Pros

JIRA is highly customizable and user friendly. I use it daily to generate my reports.

Cons

The lack of standardization in setting features can cause delays.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

B
BHARAT

Information Technology and Services, 500+ employees

More than a year

5.0

Jira helps team to remain agile

Pros

Jira is so easy to set up, and new users can get started without any hassle.

Cons

While Jira is not the most expensive option, there are cheaper products available claiming to have similar features. Hence, making a business case for Jira can sometimes be challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D
Daniel

Staffing and Recruiting, 11-50 employees

Less than 6 months

4.0

This Works for Developers to Customer Support.

Pros

Getting started with Jira is not troublesome. It has many features I don't use in my role, but it's an amazing tool for collaboration across the entire company. Our customer support team uses it to communicate their needs to our developers, all overseen by our CEO.

Cons

This is a minor drawback because it honestly doesn't matter, however I would like to say that the interface doesn't look friendly. I understand that it's not necessary if you're familiar with this software, but it's noticeable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T
Tej

Information Technology and Services, 500+ employees

Less than 6 months

5.0

Jira the scm management

Pros

The best part about Jira is its user interface, which can be customized according to our needs. We can create custom tasks like Epics and features. It seamlessly integrates with other tools like MS Teams and Azure DevOps, providing extensions and third-party integration options. It's fabulous because it allows us to migrate from other SCM tools like monday.com, Azure Boards, Slack, etc. Additionally, Jira offers a convenient dashboard that consolidates all project reports in one place.

Cons

The cost poses a barrier for startups or small-sized companies with around 10 to 20 members. It would be beneficial if it were free for them. Other tools like Azure Board provide free access for up to 5 people in an organization. The migration/sync process is not easy and free with other tools. Understanding the process of migrating from Azure Board to Jira takes time. There are numerous extensions and third-party tools available, but they often come with high costs. The automatic sync after 180 seconds of updates in Azure Board is not ideal, and the manual refresh button is inconvenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Derek

Consumer Goods, 1-10 employees

3.0

Jira is useful

Pros

I found the product management features to be quite impressive. They helped me become more organized and stay on top of things.

Cons

Some of the features are of no use or lack sufficient functionality.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Anterpreet

Computer Software, 1-10 employees

More than a year

5.0

All-in-one project management tool

Pros

In my opinion, the JIRA tool gets the job done, and I highly recommend it. I'm genuinely impressed by its features, which encompass problem tracking, project management, agile development, configurable processes and seamless integration with other programs. It allows us to easily create, track and manage issues and tasks.

Cons

Complexity is the main hurdle for beginners. Additionally, it has limited built-in testing features technically, and the setup cost can be high for startup firms and smaller companies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10