Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Alok

IT, 1-10 employees

More than a year

5.0
July 2024

Effective Task Tracking and Agile Management with Jira

Pros

I regard Jira as an excellent tool for task tracking and managing agile projects. It allows me to create and customize workflows to fit my teams or projects specific needs. Jira supports Scrum and Kanban methodologies with built-in boards, backlogs and sprint planning tools which helps us implement and follow agile practices effectively. It integrates seamlessly with many other tools and applications, like Confluence, Bitbucket, Slack and various CI/CD tools, creating a unified ecosystem for project management. It also provides detailed reports and dashboards, which help me track progress, identify bottlenecks and make data-driven decisions with features like burn-down charts, velocity charts and cumulative flow diagrams.

Cons

I find Jira has many features, which can make it difficult to learn and use initially. It can also be expensive, particularly for small teams or startups.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SSR

Sai Sharan Reddy

IT, 500+ employees

Less than a year

4.0
July 2024

JIRA review for DevOps Teams

Pros

I find Jira very very easy to navigate and like its efficient hierarchy for adding epics, stories and tasks. It's also very easy for me to track status and follow up on tasks. I use it widely across my organization for assigning engineering tasks.

Cons

I have always liked Jira and prefer using it for project management, but I sometimes consider other options due to its license cost. If it were a bit cheaper I would like it even more.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

T

Tom

Customer Service, 500+ employees

More than a year

4.0
July 2024

Jira review

Pros

With Jira it is easy to raise tickets with the relevant department.

Cons

It can be a bit slow when attaching photos or documents.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anoop

IT, 51-100 employees

More than a year

5.0
July 2024

Jira is essential for technical projects

Pros

Jira helps me manage all aspects of our engineering projects.

Cons

I believe Jira could be more customizable especially for technical projects, than the current version allows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jag

Finance, 51-100 employees

Less than a year

4.0
July 2024

Jira Ticket Request Review

Pros

I like the queue-like ticket system because it ensures every request is accounted for and nothing gets lost. I also like that it helps me keep track of all work and responsibilities, so no task, no matter how big or small is forgotten.

Cons

Ironically, the part I like most about Jira is also the part I dislike the most. I find the ticketing system to be hit or miss, especially the notification system. I do not always receive email notifications for tickets I've created or previously viewed, which can be problematic, particularly for time-sensitive tasks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

YA

Yeisson Alexander

IT, 51-100 employees

Less than a year

5.0
July 2024

Jira as a task management tool

Pros

Jira is an excellent platform for managing tasks in their various states, thanks to its intuitive Kanban board interface.

Cons

No complaints to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Erica

Construction, 11-50 employees

4.0
July 2024

Jira for PM

Pros

I really like the customizable workflows and reporting features in Jira.

Cons

Jira is a bit too complex for some individuals.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

6

Functionality

9

A

akash

Custom Product, 500+ employees

Less than 6 months

5.0
July 2024

Excellent Tool for Agile Project Management

Pros

Jira allows me to track issues efficiently with its detailed reporting and customizable workflows.

Cons

Jira can be quite complex for new users. The learning curve is steep but once I get the hang of it, it becomes very powerful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Priya

IT, 101-500 employees

Less than a year

4.0
July 2024

JIRA - Ease your management

Pros

I value Jiras flexibility and customization in workflow management, its ability to track issues at every stage, and its ease of integration with other tools.

Cons

I think the collaboration features could be improved so that all teams can use Jira to its potential.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

S

SYED

IT, 500+ employees

Less than a year

5.0
July 2024

Great tool for communication

Pros

It is very easy to use Jira and add work colleagues to a topic if needed.

Cons

I do not have any significant issues to mention as it is been great for solving problems quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Aline

Marketing, Advertising, 51-100 employees

Less than a year

4.0
July 2024

Jira - Great for Big companies

Pros

I find Jira to be very structured software. It allows me to thoroughly organize processes and the teams responsible for them. As a ticketing system, it is one of the best.

Cons

As I mentioned in the pros, Jira is a structured software. While it can be complex and difficult to use, it is not very user-friendly or intuitive. My team might need some prior training to learn how to use it properly.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
July 2024

Empowering Teams

Pros

Jiras customizable workflows and powerful issue tracking keep my projects organized and ensure my team stays on the same page.

Cons

Learning this software demands time, especially for non-technical teams. Also it might require additional tools to meet comprehensive testing needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R

Rajeev

Graphic Design, 1-10 employees

Less than a year

5.0
June 2024

Jira is good for design process management

Pros

I rely on Jira to manage our design projects and it serves us well and is quite helpful.

Cons

I believe Jira could improve a bit more by adding customization options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
June 2024

Jira The ultimate tool you need

Pros

The User Interface is simple, readable and accessible, which I like the most.

Cons

With so many features available, it can be hard to explore all of them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

sherry

Social Media, Advertising, Marketing, 11-50 employees

5.0
June 2024

My reviews

Pros

The employees are not only nice but also very capable and helpful.

Cons

I have no complaints at all as so far its been a very pleasant experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nneka

IT, 500+ employees

Less than a year

5.0
June 2024

Jira was a great tool to use

Pros

In my previous role as a Clinical Annotation Specialist, I found Jira the best for tracking time and managing workflows. I had no trouble using it and navigating it was fairly simple too.

Cons

I do not recall having any issues while using Jira.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M

Madhura

Small Business, 11-50 employees

More than a year

5.0
June 2024

Smooth and Efficient

Pros

I like the fact that Jira is a very professional tool as it offers greater efficiency compared to competitors like Monday or Asana.

Cons

Overall, I like it and cannot think of anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0
June 2024

JIRA enables easy tracking and communication on SDLC projects

Pros

Jiras search function is powerful and versatile which makes it easy to create educational dashboards that enhance our decision-making and project management. It is excellent for task distribution and prioritization within the team which is another standout feature. From a managerial perspective, it is also great for tracking completed work and time spent.

Cons

The number of issue types in Jira makes it tough to keep track of which ones are relevant in different situations, which frustrates me. I also dislike that many features are hidden and only discovered by accident or through Atlassian update emails. Sometimes, I wish Jira's numerous products were merged into a single solution.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

Komal

Social Media, Advertising, Marketing, 51-100 employees

More than a year

5.0
June 2024

Best app for workers

Pros

I find it easy to navigate and it is very useful both as a student and a worker. Plus, it is very well organized.

Cons

I have no negative feedback about Jira as its the best app for me as a project manager.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Elisha

Graphic Design, 11-50 employees

Less than 6 months

4.0
June 2024

Good tool, poor UI

Pros

It excellently handles a large workload and manages multiple teams well.

Cons

The user experience on this site is quite poor. Many features are unintuitive, and there are frustrating gaps where I expect certain features to be present but are not.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

9

Functionality

9