Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Athira

Import and Export, 51-100 employees

More than a year

5.0

Best tool for tracking team work

Pros

Tracking task progress is a not a problem anymore with Jira, and we can conveniently attach files for future reference.

Cons

I can't think of any cons of Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andrew

Financial Services, 500+ employees

More than a year

5.0

Jira is the ultimate project management tool out there

Pros

Jira offers complete visibility into projects across the organization, from our own team to the entire enterprise. It allows us to manage every aspect of projects and customize input fields as needed.

Cons

Jira is not for newbies I believe as you have to go through a lot of learning since it involves so much functionality. It takes a long time to fully learn the platform, and even then, there's always something new to discover.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

8

Functionality

8

A
arkangshu

Financial Services, 1-10 employees

Less than 6 months

5.0

I recommend everyone to use JIRA

Pros

What I like most about Jira is its impressive set of features. They are incredibly useful and allow me to effortlessly track multiple projects.

Cons

The aspect I like the least about Jira is its limited number of software integrations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Very good service management tool

Pros

The tool offers automation and supports customized scripts for developers. From an end-user perspective, the interface is simplified to the point where you always know what to do next without requiring a user guide.

Cons

Perhaps the solution I used is not extended to other modules beyond being a service management tool, but it works very effectively in that regard.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E
Edward

Hospital & Health Care, 500+ employees

Less than 6 months

4.0

Jira is like a friend

Pros

It's incredible how user-friendly this tool is for executing and scheduling my work.

Cons

So far, I have no complaints about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

F
Fassil

Information Technology and Services, 11-50 employees

Less than a year

5.0

Why Jira Is Our Favorite

Pros

When it comes to project management, tracking and scheduling, Jira provides everything we need and has been extremely helpful.

Cons

Jira has performed really well, and I haven't faced any major issues till this date.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A
Aamir

Computer Software, 51-100 employees

More than a year

5.0

Jira life saver

Pros

It efficiently streamlines everything for easy management.

Cons

Sometimes it can be challenging to locate a specific task.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

V
Volkan

Insurance, 101-500 employees

More than a year

4.0

Ubiquitous tool, needing usability revamp

Pros

It covers backlog prioritization, sprint planning, and more.

Cons

Creating a simple task requires too many clicks.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 1-10 employees

Less than a year

4.0

Amazing tool for Project Management

Pros

Jira serves as an all in one platform for project management. The inclusion of dashboarding features means I no longer need to use any other tool for that purpose.

Cons

So far, it's a good tool, and there's nothing I dislike about it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

W
Wannes

Information Technology and Services, 500+ employees

More than a year

5.0

good tool for development teams

Pros

The user interface is so easy to use and understand, making it a beloved tool among our team.

Cons

It's easy to complicate things for oneself by adding too many features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
luisa

Consumer Goods, 500+ employees

Less than a year

5.0

Easy to use, and makes daily routine easier by checking in which step the task is.

Pros

Managing task progress and understanding which step/person is currently on or paused is incredibly easy.

Cons

Initially, it's not so easy to locate all the features.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

10

C
Catalin

Information Technology and Services, 1-10 employees

3.0

A product with some space to improve

Pros

Task management runs smoothly and seamlessly.

Cons

The reporting and filtering functions could use some enhancements.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

F
Faz

Capital Markets, 11-50 employees

Less than a year

4.0

Brickflow Loves Jira

Pros

Jira is essential for Brickflow because it keeps everything organized with boards and to-do lists, while also making collaboration effortless. It allows everyone to stay updated on project progress and work together seamlessly, which is fantastic.

Cons

Jira can be a mixed bag. While it excels in organization with boards and to-do lists, setting it up can feel like navigating a maze. Collaboration features are limited, so direct communication with teammates within the app is not possible. For non-technical teams, Jira's extensive features might be excessive compared to simpler tools.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

10

J
James

Computer Software, 11-50 employees

More than a year

3.0

Admin and service desk user

Pros

It's fantastic for managing projects or service desks, providing a wide range of customizable options.

Cons

Automations have recently undergone changes, and additional costs are now associated with them. It would be helpful if Jira allowed for a larger comment field.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

6

O
ole

Information Technology and Services, 51-100 employees

Less than 6 months

5.0

Efficient tool

Pros

Jira has proved to be effective in managing projects and tasks, offering customizable options to meet our team's needs. Its seamless integration with other development tools is a noteworthy advantage.

Cons

The time tracking functionality is not ideal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C
Colleen

Retail, 101-500 employees

More than a year

4.0

A necessary tool for development and project management

Pros

Jira offers a diverse range of options to effectively manage projects, tasks, schedules, and more throughout the entire development lifecycle.

Cons

Jira is constantly evolving and changing its user interface, which can cause confusion in larger teams. Establishing best practices can be challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

H
hardik

Information Technology and Services, 11-50 employees

Less than 6 months

4.0

Good Task Manager

Pros

The customizability, powerful issue tracking and user-friendly interface are noteworthy features.

Cons

Complexity and occasional performance issues can affect its performance.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0

Great for task management

Pros

The customizable workflows provided by Jira are incredibly beneficial.

Cons

In the start, it can be a bit puzzling to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N
Nick

Computer Software, 1-10 employees

Less than a year

4.0

Efficient Project Management with JIRA

Pros

The ability of JIRA to adapt workflows to specific project requirements is a significant advantage. This flexibility ensures that teams can structure their processes in the way that best suits their unique needs.

Cons

The extensive range of features and customization options can be overwhelming for new users or smaller teams. This steep learning curve might necessitate additional training and time for team members to become proficient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K
kristopher

Entertainment, 1-10 employees

5.0

Good software for email management between teams

Pros

It offers a streamlined approach to project management, including email updates for outages or system maintenance. It allows us to track productivity, making it a great value.

Cons

I tried it out to assist a friend with his company, and we enjoyed it, but we felt it wasn't worth it for a small company of software engineers. It's more suitable for small businesses.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10