Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Asami

Recruitment, 11-50 employees

Less than a year

5.0
June 2024

Manage all your tasks with Jira,it's so cool.

Pros

Jira has simplified all of our processes. I can comfortably track work, organize tasks and create milestones, making it easier to bring ideas to life. It has cut down on paperwork and helped my team prioritize their tasks. The best part is that its features are customizable.

Cons

Everything about Jira is simply the best and I'm a very pleased user. No complaints at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chitranjan

IT, 11-50 employees

4.0
June 2024

Jira - To manage and track your project.

Pros

The customization is excellent. Also it is easy to manage projects across different teams and it integrates well with other software.

Cons

It's pricey for a small organization like the one I've worked for and the user interface is not very friendly, making it somewhat difficult to use.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

10

S

Sharduli

IT, 500+ employees

Less than a year

5.0
June 2024

Best Platform for task management!!Just Loved It!!

Pros

I liked its customizable options for project management. It allows us to tailor workflows, issue types, and dashboards to meet our specific needs. Its flexibility also supports in task tracking, prioritization, and collaboration across teams. Additionally, it integrates with other tools and offers extensive plugins. I absolutely loved using this platform.

Cons

I have not found anything wrong with it. It is simply amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Matt

Hospitality, 500+ employees

More than a year

4.0
June 2024

Dependable, thorough and mildly enjoyable

Pros

What I like the most is that its stable, reliable, comprehensive and well known as an industry standard.

Cons

I find some UI aspects in my version of Jira quite annoying. For instance, screenshots are always added as thumbnails, the text styling options in the ticket description box are limited, formatting in the editing view differs from the saved view, and it is quite difficult to locate past tickets.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

RA

Roma Anne

Accounting, 11-50 employees

Less than a year

4.0
June 2024

Helpful software

Pros

Jiras configurable processes make it highly versatile for each team. It also integrates seamlessly with other tools my team uses, like Trello and MS Teams.

Cons

Jira's interface feels less intuitive compared to simpler project management tools. I found that I needed extra time to get comfortable with it due to the numerous features and settings.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Bhavana

IT, 51-100 employees

Less than a year

4.0
June 2024

Jira software

Pros

It functions smoothly and is easier to access compared to others.

Cons

No complaints as I can handle administrative tasks very easily and efficiently with Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

C

Carlo

Accounting, 500+ employees

More than a year

5.0
June 2024

Task Effeciency

Pros

I love how fast and easy it is to use. I can submit requests to any designated parties for troubleshooting or tasks easily.

Cons

I do not have any complaints. I really like the product and it is very useful to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

GERHARDUS

Custom Product, 51-100 employees

Less than a year

5.0
June 2024

Powerful but Complex Project Management To

Pros

Jira is an outstanding tool for project management and issue tracking with powerful features for agile development and team collaboration. Its customizable workflows and integration capabilities make it adaptable to various project needs, boosting productivity and efficiency.

Cons

The steep learning curve and complexity of Jira can be overwhelming for new users which eventually makes the initial setup and navigation quite challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

N

NEHA

IT, 500+ employees

5.0
June 2024

Jira- The Perfect Project Management Tool

Pros

The Jira dashboard clearly shows the stages of projects and makes tracking them easy. The summary board is excellent for managing and analyzing projects.

Cons

No complaints at all as Jira is the most loved app among my team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Matt

Customer Service, Custom Product, 1-10 employees

Less than 6 months

4.0
June 2024

Your friend when it comes to managing tickets!

Pros

Jira is designed with user experience in mind and it is the best for ticket management. Everyone I know loves it too!

Cons

As more features are added over time, it takes a bit longer to learn how to use them all properly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

B

Brenda

Content Marketing, 1-10 employees

Less than a year

5.0
June 2024

Jira software is excellent for scheduling tasks, managing workflow, and more.

Pros

After trying other software, I have found Jira to be a much better fit for my daily workflow. Its not only packed with great features but also user-friendly, customizable and fosters collaboration.

Cons

Jira offers a broad range of features. Despite its simplicity, the functions can be a bit too much for new users, and occasionally the response time can be slow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

M

Maggie

IT, 1-10 employees

More than a year

5.0
June 2024

Best at small scale delivery

Pros

Jira is highly customizable, it can be as simple or complex as you need it to be, meaning it works for you rather than the other way around. While this often requires hiring specialist roles like a Salesforce specialist, Jira stands out with its wide, publicly available knowledge base. Any question or issue you might encounter has likely been addressed and solved by someone else. The community is excellent always providing step by step solutions. New features are introduced continuously and it integrates with almost everything out there.

Cons

Jira is not ideal for large-scale delivery. Although the planner tries to address this, it lacks the same level of user insight as the rest of the Atlassian suite.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Menatalla

Construction, 101-500 employees

Less than a year

5.0
June 2024

Jira the best

Pros

Jira provides innovative solutions to streamline workflow, automate tasks and improve decision-making which allows you to confidently plan, track, release and support software development processes.

Cons

It can be complicated for new users and they offer very limited free plans.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Vee

Accounting, 101-500 employees

Less than 6 months

5.0
June 2024

Amazing and wonderful!

Pros

The company genuinely cares about its customers!

Cons

I hope to see some improvements in customer service!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0
June 2024

Newer alternatives have more features, but Jira is reliable and familiar

Pros

Setting up and using Jira is pretty easy although it can be a bit time-consuming in the beginning. The basic features are solid, and it's easy for users to understand and update their task status.

Cons

It feels a bit simplistic in some areas. While Jira has many functionalities, newer alternatives often have unique features and a much better UI/ usability.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

5

C

Carina

Banking, 500+ employees

Less than a year

4.0
June 2024

JIRA reviews for project management

Pros

Jira simplifies planning team project timelines and clarifies each individual's responsibilities.

Cons

Jira offers a lot of features, and there is definitely a learning curve involved at the beginning.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Aziz

IT, 1-10 employees

Less than a year

4.0
June 2024

Jira Review

Pros

It offers significant benefits in time management, task distribution and planning within the software field.

Cons

Customer feedback responses could be quicker and the visuals could use some enhancement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

J

James

IT, 11-50 employees

Less than a year

5.0
June 2024

JIRA Review.

Pros

Managing projects and version control is pretty easy and simple with JIRA.

Cons

The cost of Jira keeps rising every year, which made us consider alternatives but we decided to stick with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kostyantyn

IT, 51-100 employees

Less than a year

4.0
June 2024

Spectacular project management

Pros

I really like Jira's abilities for managing our gaming projects, which are highly time-sensitive. In short all its features are very helpful to me.

Cons

The dashboard could be a bit less cluttered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0
June 2024

Comprehensive Issue tracking with Jira

Pros

It is well-integrated with agile methodologies and allows us to customize the interface to our preferences. Teams can collaborate seamlessly, especially with support from tools like GitHub.

Cons

Beginners find it difficult to use, as we need to spend time learning its features. Despite the UI customization options, it is still quite complex to locate things.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

10