Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M

Mando

Public Sector, 1-10 employees

Less than 6 months

5.0
June 2024

Jira Review

Pros

Jira's adaptability, focus on agile practices and user-friendly design make it popular among organizations worldwide. Whether you're a project manager or part of a software team, Jira simplifies project management and enhances collaboration.

Cons

So many issues, for example with speed, loading times, complexity and lack of native features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Phani

IT, 500+ employees

More than a year

5.0
June 2024

JIRA PRODUCT REVIEW

Pros

JIRA is an excellent product, very easy to use with numerous features that are very helpful for managing software.

Cons

I think this is an issue for our side as we need to enhance our setup for test cases on Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GN

Ghassan Nour

Public Sector, 11-50 employees

5.0
June 2024

Excellent for project management

Pros

Its outstanding for project management, especially when working with a team.

Cons

It takes some time to get used to, but it is definitely worth it once you do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jacob

Finance, 51-100 employees

Less than a year

5.0
June 2024

User friendly application

Pros

It's a user-friendly application that's easy to navigate

Cons

Sometimes, it can be hard to see the new ticket but learning how to navigate it makes things much easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

marco

Banking, 500+ employees

5.0
June 2024

how to track your job: jira

Pros

I use it to track and plan my work, set goals and manage tasks. It is easy to use and works well on my mobile.

Cons

Some features require payment. Although it is not very expensive I prefer free options.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

J

Justin

IT, 51-100 employees

More than a year

4.0
June 2024

Jira - Gold standard which needs to keep improving, if it wants to stay ontop

Pros

Jira sets the gold standard for project management, particularly in the tech industry. The issue hierarchy, with epics/parents flowing into user stories, tasks and subtasks, greatly improves planning.

Cons

Jira is not user-friendly for anyone from the start. It is not as simple to pick up and use as other task management tools.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

10

M

Manish

IT, 500+ employees

More than a year

5.0
June 2024

Great product with variety of services

Pros

I get the best ROI from using their service.

Cons

Integration is seamless with various external apps and support is excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chinthaka

Customer Service, Custom Product, 101-500 employees

Less than a year

5.0
June 2024

Agile project management made super easy...

Pros

Jira provides all the features needed to support agile project management artifacts, events and frameworks.

Cons

There is nothing specific to mention. Jira outperforms most rivals in terms of value for money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Godwin

IT, 1-10 employees

Less than a year

5.0
June 2024

Why I would recommend Jira

Pros

Navigating through the app is simple with the in-app training available.

Cons

Its a bit complicated for beginners due to its wide range of features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kenneth

Public Sector, 500+ employees

More than a year

5.0
June 2024

JIRA has been great for our department.

Pros

It is very user-friendly and comes with intuitive menus.

Cons

I cannot think of anything in particular.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

IR

Ilich Rafael

E-Learning, Education, 101-500 employees

4.0
June 2024

Jira management

Pros

What I love the most about Jira is its robust task management, which offers detailed features for scheduling various tasks.

Cons

The programs complexity limits its usage, but with proper training Jira works quite well.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

A

AKASH

Insurance, 500+ employees

5.0
June 2024

I am user

Pros

What I mainly like about Jira is the dashboard and project section, as they help me create different projects without any problem. Moreover the dashboard is quite impressive too.

Cons

There is nothing particularly bad or worst. Everything is good, but focusing on resolving common user issues will help retain your users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

F

Fernando

IT, 11-50 employees

3.0
June 2024

Jira helps me stay on top of tasks and collaborate with my team effortlessly.

Pros

Jira's customizable workflows and powerful integrations make it an important tool for project management.

Cons

The interface can be overwhelming for new users and it takes time to fully understand all its features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

10

S

Shivani

IT, 500+ employees

More than a year

5.0
June 2024

Best Tool for Agile Teams and Task Management

Pros

It features a user-friendly UI that newcomers can easily learn and start using. It is customer-oriented, offering customization options for charts and data based on project needs. It also provides scalability for capturing organizational issues and tracking daily project progress, along with integration capabilities for manual, automated and development results. It is an excellent tool for project collaboration.

Cons

Jira isn't accessible offline, which can be problematic in emergencies. Also it could benefit from more AI integrations. I have also used Jira plugins for automation, reporting and project management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Adegoke

IT, 1-10 employees

Less than 6 months

5.0
June 2024

Best Support

Pros

The search and filtering capabilities are powerful.

Cons

I like the constant updates and improvements especially in tracking features. So no complaints so far!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
June 2024

Unique Agile Management

Pros

In Jira, users can create, plan, and assign stories and issues, and manage their status, whether ready, in progress, impeded, waiting for release, or closed. You can also clone a story, bug, or issue to avoid the manual effort of creating a new one from scratch.

Cons

One issue I have encountered is that the web page interface is more user-friendly compared to the mobile app. Additionally, the default image upload size is only 10 MB which can be problematic if the file size exceeds this limit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amber

Marketing, Advertising, 51-100 employees

More than a year

5.0
June 2024

Top Tier Project Management Tool

Pros

This tool helps me manage all my projects simultaneously. It feels like having an assistant that organizes everything for me properly.

Cons

I have no complaints as it is one of the best management tools available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gaetan

IT, 101-500 employees

More than a year

5.0
June 2024

Awesome Projects and Tasks Management tool

Pros

The first word that comes to mind when I think of Jira is simplicity. It is very easy to use mainly for inexperienced users, at least for the basic features, which are enough for many users. I also like the option that allows to install add-ons. There is likely an existing add-on for almost any problem you might encounter, you just need to look for it.

Cons

I am not completely satisfied with the time management feature, particularly because it requires a database extract for data retrieval. Also, the "Transitions" view on Jira-online is slow to load which is frustrating given its usefulness.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

R

Rachel

Real Estate, 101-500 employees

More than a year

5.0
June 2024

Great Tool That Helps Get The Job Done

Pros

Jira is a fantastic tool that truly empowers our Engineering team to make changes, manage tasks and provide visibility into the status of any ticket. There is a bit of a learning curve to get accustomed to the tool, but once you do, it is easy to find what you need.

Cons

As a Support Lead, I use Jira differently from the Engineering team. I use it for task and announcement management during team meetings. It replaced Trello for us but the tool is so powerful that simplifying boards and removing unnecessary features was a challenge. Customizing the board also proved to be somewhat confusing and complex for me.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
June 2024

Helpful for users and saves time.

Pros

It's so simple for me to use that I have received a lot of help through Jira tools without having to bother anyone personally for assistance.

Cons

It would be nice to have a dark mode. Other than that I have no complaints.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10