Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

K
Kelello

Computer Software, 1-10 employees

More than a year

5.0

JIRA for all things Project Management

Pros

It's the ideal project management tool, especially in the software development realm. It seamlessly integrates with various git version controls.

Cons

As a new user, it can be overwhelming, and mastering its effective use requires time and effort.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jerome

Commercial Real Estate, 1-10 employees

Less than a year

4.0

Jira the most known tool for task/time management

Pros

Jira is quite easy to use and simple. It has been a time saving tool for us.

Cons

Jira can be buggy and a bit disorganized when managing multiple projects side by side.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

O
ODUNOLA

Professional Training & Coaching, 51-100 employees

Less than a year

5.0

Allow easy track of project in the design stage

Pros

It allows for easy tracking of projects during the design stage, working hand in hand with developers.

Cons

Jira has significantly eased my workload.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Deepak

Information Services, 500+ employees

More than a year

5.0

jira review

Pros

It's an excellent tool for managing tasks. I can easily organize tasks for my team members, assign sprints, and create epics for easy tracking.

Cons

The UI is not very intuitive, and it lacks a dashboard feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

E
Ernie

Automotive, 500+ employees

More than a year

4.0

Many, many options if you can every figure out how to use them!

Pros

Jira is an incredibly detailed tool with numerous methods to track, label, and route work.

Cons

The tool is quite complex to use, let alone administer.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

6

A
Akmal

Financial Services, 500+ employees

More than a year

5.0

Jira - Your IT Ticketing Friend

Pros

Jira has truly transformed our team's ticket management into a breeze. We appreciate the level of customization and personalization that can be seamlessly integrated into Jira.

Cons

There is a bit of a learning curve, and I would recommend new adopters of Jira to take a Jira course. Afterward, it should be much easier to navigate.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

P
Piotr

Leisure Travel & Tourism, 500+ employees

More than a year

5.0

Good project management tool with great cross-departments collaboration

Pros

As a marketing professional, I use Jira in collaboration with our IT department for features, developments and improvements on our eCommerce platform. It's highly intuitive and easy to use for both teams. Jira provides a great platform for sharing ideas and tracking progress and challenges related to tasks or projects.

Cons

The visual layout may not be the most visually appealing or engaging, but it's clear and intuitive, which is the most important aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Robin

Design, 500+ employees

Less than a year

5.0

Jira For The Win

Pros

What I like a lot about Jira is that it allows you to see the items I've added.

Cons

My least favorite aspect is submitting a ticket to Jira.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

T
Tracy

Telecommunications, 11-50 employees

More than a year

3.0

Minimum Viable Project Management for Client Success

Pros

The aspect of Jira that impressed me the most was its dedication to supporting software development protocols (as a software business).

Cons

However, it's evident that the system is not designed for general project management, especially outside of software development. There are likely better options available.

Rating Distribution

Ease of use

4

Value for money

8

Customer Support

8

Functionality

8

S
Sangram

Computer Software, 1-10 employees

Less than a year

5.0

Best project management software I have ever used

Pros

Jira has been a lifesaver for our team when it comes to project management. The Kanban boards keep our workflow clear, and it's incredibly motivating to see tasks move from "To Do" to "Done." Additionally, since everyone is on the same page and can easily track progress, teamwork is a breeze. Jira helps us stay organized and accountable, which greatly aids us in meeting deadlines and delivering high-quality work.

Cons

Jira has been a lifesaver for our team in project management. Kanban boards keep our workflow clear, and it's incredibly satisfying to see tasks progress from "To Do" to "Done." Additionally, with everyone in agreement and able to track progress easily, teamwork is a breeze. Jira helps us stay organized and accountable, which is crucial for meeting deadlines and delivering high-quality work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Q
qasm

Computer Games, 51-100 employees

Less than a year

5.0

Program review

Pros

The platform is impressively intelligent and offers a multitude of tools that greatly benefit medium-sized companies.

Cons

It does come with a higher price tag. It would be great to have a free trial option available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

N
Niladri

Banking, 500+ employees

More than a year

5.0

Jira - Your one stop SDLC solution

Pros

Jira is an incredibly versatile tool that seamlessly integrates with most third-party tools, providing comprehensive solutions for managing the entire software development lifecycle.

Cons

Sometimes, I find that many fields are hidden when updating fix versions or components, and there are too many preconfigured fields that can make things complicated.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

Y
Yogesh

Hospital & Health Care, 500+ employees

Less than a year

5.0

Versatile and Robust project management tool

Pros

Jira allows users to customize workflows according to their specific needs, ensuring flexibility in project management processes. The tool offers robust reporting and analytics features that provide valuable insights into project progress, team performance, and overall project health.

Cons

Some users find the UI to be less intuitive, and the overall user experience could be improved for certain tasks, especially for those who are not familiar with the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Erik

Marketing and Advertising, 500+ employees

More than a year

4.0

Jira day to day work

Pros

When it comes to getting an overview of open tasks and understanding the project's progress, Jira is an excellent tool.

Cons

I feel like the system is a bit overloaded with unused features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not specified, 500+ employees

Less than a year

4.0

Jira easy use

Pros

Establishing a comprehensive overview for my tasks has significantly eased their management process.

Cons

I find myself having to navigate through certain procedures for each task at some stage which can be confusing.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

D
DAvide

Management Consulting, 500+ employees

More than a year

3.0

A product to be improved

Pros

The desktop application offers a straightforward user experience allowing easy ticket handling without the need for physical assistance organizations.

Cons

Upon opening the interface feels cluttered making it challenging to quickly select whats needed especially when opening a ticket.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

6

R
Rahul

Insurance, 500+ employees

More than a year

4.0

Jira: Bext project management tool for SAFe

Pros

Noteworthy features include task creation and categorization task tracking via kanban boards task effort estimation and generating various reports like burn down charts.

Cons

Subtask like Defect subtasks should also be point tracked for time management. Creating macros for generating graphs for managers should be simplify. A centralized forum for queries would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not specified, 500+ employees

Less than a year

5.0

Best Tool for Program managers

Pros

Jira simplifies support ticket tracking by consolidating all necessary information into one convenient location.

Cons

The user interface for programproject selection could use to be improved.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

V
Vanessa

Program Development, 1-10 employees

More than a year

5.0

best tool for complex multi-project work

Pros

The ability to filter and view tasks across multiple boards is a powerful feature complemented by customizable dashboards.

Cons

Some tasks can be challenging to perform due to the user experience but perseverance pays off with this tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Not specified, 1-10 employees

Less than 6 months

3.0

Deployment Options

Pros

Jiras compatibility across different platforms and editions provides flexibility although pricing varies accordingly.

Cons

No tool is flawless challenges include complexity learning curves customization issues and performance hiccups with large datasets.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7