Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
June 2024

Review on Jira Task Management Tool

Pros

I use Jira to implement the Scrum model for my team, customizing workflows to meet diverse needs. It integrates seamlessly with other tools like Confluence, Bitbucket, Perforce and other internal tools, improving our work. I can track team performance, monitor who is working on what, and assess our overall effectiveness as a team. It allows me to set deadlines, assign tasks, and provide sign-offs.

Cons

I would like it to automatically track PR approvals on Bitbucket and update statuses accordingly, similar to how it works with Perforce.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

DE

Divine Erica

Marketing, Advertising, 1-10 employees

Less than a year

5.0
June 2024

Best Project Management Tool

Pros

Jira helps me manage and complete tasks easily.

Cons

Some of the additional features aren't particularly useful for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SJ

Stephen John

Manufacturing, 11-50 employees

Less than 6 months

5.0
June 2024

Jira Review

Pros

Jira is excellent for Agile workflows. It offers robust support for Agile project management methodologies, like Scrum and Kanban, allowing teams to work in short iterations, prioritize tasks and track progress effectively.

Cons

Out-of-the-box functionality is somewhat limited; I find that Jira lacks some features I need without extra customization or plugins. For example, it might not have built-in options for certain workflows or idea management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Adan

Finance, 500+ employees

More than a year

5.0
June 2024

Easy to use for agile prodcts

Pros

It is really easy for me to use and share with my team. Also it is quite helpful for prioritizing and tracking tasks.

Cons

The dashboard has many options, which makes it feel less agile.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
June 2024

Association with quality and speed

Pros

Managing the backlog with Jira is fantastic. Features like Product Discovery and Lists are brilliant, and I use them every day.

Cons

There are no templates for smaller projects such as those for startups.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Adam

Customer Service, 51-100 employees

More than a year

4.0
June 2024

I like Jira

Pros

Jira is intuitive, simple and an appropriate tool. It is perfect for creating tasks, bugs, stories, and other design-related tasks.

Cons

It is quite slow and often freezes. Also, there is no online training available in Polish.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

F

Federico

Customer Service, Custom Product, 500+ employees

More than a year

4.0
June 2024

Pretty great service for managing your project from A-Z

Pros

I like the entire ecosystem of Jira. Each of its component plays a role and with all the Jira software services, and I can manage any project from start to finish directly on the platform. Jira is fantastic for ticket tracking, and its customization and workflow setup are very comprehensive. I can set up nearly any automation I need thanks to its powerful automation system.

Cons

Sometimes it is buggy and feels like there is too much going on, leading to poorly connected or thought-out features. It can be slow in certain situations and has more issues compared to other services, even though it is generally stable.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

C

Chuong

Construction, 500+ employees

Less than a year

5.0
June 2024

Jira functionality review

Pros

Our experience has been really good absed on how easy Jira is to use and set up.

Cons

It would be beneficial to have additional integration with Azure DevOps.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
June 2024

Made a notable impact on the way we report, manage and track bugs to resolution

Pros

I have been using Jira Software for the past few months. Overall, it is a good tool for tracking and managing tasks, but there are a few areas for improvement. I really like the ability to create detailed tasks and sub-tasks, which helps break down our monthly goals and KPIs into manageable pieces. This makes tracking progress, assignments and overall completion much easier. Everyone can see what they need to do and when. However, it can be frustrating when the page takes a long time to load, especially when I am in a hurry. I have heard this is a common issue with Jira, so I hope they address the performance soon. The integration with tools like Slack and Intercom is fantastic and makes communication much smoother.

Cons

We initially found the interface to be quite overwhelming. With so many features and options, it was confusing at times. It took me a while to get used to it and I had to delve into documentation (which wasn't very user-friendly) to figure out how to use Jiras automation feature. Simplifying the layout might help as well. Additionally, Jira can be really slow, especially with large projects like ours, which can be frustrating.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

R

Radek

Social Media, Advertising, Marketing, 11-50 employees

Less than a year

4.0
June 2024

Streamlining Project Management. A Comprehensive Review of Jira

Pros

Jira allows me to create and customize workflows to fit my teams specific processes and needs and it scales very well.

Cons

The complexity for new users can be challenging. It might take some time to learn how to use it effectively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

P

Paulina

IT, 500+ employees

More than a year

5.0
June 2024

JIRA in IT support project

Pros

The advanced search tools are excellent, email notifications work smoothly, are delivered quickly, and the fields required in tickets can be configured freely. I can also configure tickets to be visible only to selected groups of users.

Cons

You cannot edit comments in closed tickets and resizing images in the 'visual' mode is not user-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jane

Small Business, 500+ employees

Less than a year

5.0
June 2024

Highly Recommended

Pros

What I like most about JIRA is how organized and easy to understand the labels are when submitting a request to a specific department.

Cons

I constantly get prompted to update credentials because they appear invalid.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Annabelle

IT, 51-100 employees

Less than a year

5.0
June 2024

A staple to task management

Pros

Jira is fantastic for task management and can be personalized fairly and easily by administrators to fit specific needs. It is an excellent resource.

Cons

It is not as intuitive as it could be and has a somewhat outdated feel.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

O

Oliver

IT, 500+ employees

More than a year

4.0
June 2024

Great for Project Tracking

Pros

Absolutely loved how easy it is to collaborate with my team on shared projects!

Cons

But linking items and dependencies together properly can be difficult.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Dylan

Small Business, 500+ employees

More than a year

5.0
June 2024

Jira Review from a daily user

Pros

Jira is very helpful for me as it allows me to track my projects properly. Also, it helps me stay up-to-date with what the developers are working on.

Cons

At times, there seem to be too many tool options available, which confuses me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Priyanka

IT, 500+ employees

More than a year

4.0
June 2024

Jira pros and cons

Pros

In Jira, I can create bugs, issues and stories, set deadlines, prioritize tasks, and log time worked. Its comments section makes it easy to collaborate with my team. And the dashboards provide a high-level view of the project, showing how many bugs are assigned to each developer and the various states like new, resolved, testing, and fixing, which indicate the current status of each issue.

Cons

I think Jira is a bit pricey and many cannot afford it. It also requires a learning curve for new users.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

J

Julie

Small Business, 51-100 employees

More than a year

5.0
June 2024

Customizable and Agile

Pros

Jira has excellent automation abilities and its templates have greatly improved our workflow. Many fields are customizable, which helps with reporting.

Cons

Once Jira is set up, making changes can be tough. For example, custom fields that were overused by past administrators are hard to modify. Renaming or merging them isn't straightforward, and we're left with a slow system due to the excessive number of custom fields. We're stuck in a situation where we can't improve the system because we lack the bandwidth to address these issues.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AF

Ahmet Furkan

Finance, 51-100 employees

More than a year

5.0
June 2024

Jira Review

Pros

I find Jira particularly useful for Software Test Engineers. It allows us to easily report bugs and track their resolution.

Cons

Jira can be very slow at times which can hinder productivity.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

S

Shweta

Content Marketing, 500+ employees

More than a year

5.0
June 2024

Jira for task management

Pros

Jira supports seamless collaboration and adaptability in managing projects and tasks.

Cons

I sometimes find Jira overwhelming due to two reasons: a lot of customization options and complexity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Cory

Crime and Fidelity, Terrorism and Political Violence, 1-10 employees

Less than a year

5.0
June 2024

Critical tool for project management

Pros

We can easily track tasks across multiple projects with ease Jira provides us. Since we have several consultants working with different clients, having a centralized project management tool is crucial for our success and Jira proved to be the best in that case.

Cons

While reporting functions are limited, we have managed by using custom dashboards.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10