Jira Software Reviews

“agile tracking success”

Pros

It handles everything well, from basic bug and task tracking to supporting more advanced agile software development workflows and the overall experience is very user-friendly.

Cons

One downside is that some features most people would see as basic or essential are now being shifted into plugins or add-ons which means paying extra for them.

“workflow tracking support”

Pros

One thing that really works well for me is being able to stay on top of my project workflow without spending too much time on it.

Cons

At times, it can be a bit complicated to locate certain features or functionality.

“customizable for anything”

Pros

There's virtually no limit to how customizable this software is. I haven't run into a setting or option that can't be adjusted and it can be tailored to match just about any process or workflow.

Cons

The redesigned version was a big adjustment at first and created quite a few issues early on. It can also turn into something that takes a full-time effort to manage.

“clean and connected”

Pros

Using this tool feels very easy and that's one of the things I appreciate most about it. It connects well with a lot of other software which makes it much more practical to fit into daily workflows. The interface also looks modern and polished, giving it a quick and pleasant feel while using it.

Cons

Since the updated design was introduced, a few features have become a bit harder to locate at first. That said, it seems more like something that improves with time and once you get used to the new layout, it becomes easier to navigate.

“real-time workflow results”

Pros

This platform has been a really helpful organizational tool especially for getting real-time updates and results. The interface is very user friendly and it connects well with several other platforms which makes everything more convenient to manage.

Cons

One thing that would make it even better is having the option to mute notifications for certain users. Right now, when I update an issue after testing, the developers still keep receiving notifications they don't really need.

“great for agile teams”

Pros

It's one of the best products available for Agile implementations.

Cons

The product would benefit from better defect fixing before issues make their way into a production-ready release.

“bug and task control”

Pros

Creating bugs and tasks is really easy which makes it simple to keep work organized.

Cons

The menu layout feels complicated and a bit hidden so even basic actions can take longer than they should.

“does everything well”

Pros

It covers just about everything and that's really the one big advantage. It may not handle every task especially well and it definitely doesn't make things simple but it does include all of it.

Cons

Nearly every part of it feels unnecessarily difficult. Setting it up is hard, using it is hard and managing it is just as frustrating. There's also far too much bloatware.

“developer-friendly tools”

Pros

There are plenty of customization options and the system is easy to work with. It supports the development process well and also makes reporting results much more manageable.

Cons

Performance tends to drop during peak periods especially around month-end closing when everyone is entering timesheet data and running different reports at the same time.

“centralized project files”

Pros

Having everything for a project stored in one place is really helpful. When someone needs me to handle something, they can assign a task directly to me and I get an email notification about it. It's also useful that all files and project-related documents can be uploaded and kept on the site.

Cons

Getting around within a project can be a bit confusing at times. It would be better if there were a prompt or box asking something like, "What would you like to do next?" to make it clearer where to go from there.

“agile analytics win”

Pros

Pretty much everyone around me uses it at their companies which gives a lot of confidence in the platform. It works really well for agile development but it also fits other software development approaches just fine. All the core areas are covered, including product management, story management, backlogs and more, plus the analytics are especially useful. The graphs make it easier to understand team performance and spot where efficiency can be improved.

Cons

Because it comes with so many features, a few of them feel buggy or partly broken. For example, when points are added to tasks they get counted in the story but they don't appear on the story summary page. Small glitches like that make the overall experience a bit less polished.

“fits every workflow”

Pros

One of the best things about this product is how customizable it is which makes it feel like a natural fit for our company. I've worked with it at several different companies over the years and each one has used it a little differently. Even so, it always ends up being tailored in a way that best supports that company's project goals.

Cons

I've been using it for years and honestly haven't run into any downsides.

“change management success”

Pros

Our IT department has been using it as a Change Management System and I'm pleased with the product overall. The performance has been great, there are very few bugs or errors and it works really well.

Cons

The only thing that doesn't fully appeal to me is the look and feel although it's not a major issue.

“tracking with integrations”

Pros

The interface is self-explanatory and being able to pull data from SVN and GIT commits while also grabbing build status from Jenkins is a big plus. It also supports regular expressions and SQL-style query strings for searching and filtering issues which makes it very flexible. On top of that, the layout can be integrated with your project or company branding and the documentation is very well done especially around features like text formatting and using the right search queries.

Cons

I sometimes notice that page refreshes are slower than expected compared to other platforms and I think the automated email notifications could have a more polished and visually appealing design.

“testing hub”

Pros

Having one powerful platform for everything has really helped my company align major workflows especially communication around app testing, bugs, fixes and new ideas. Since our team is spread across the US, it makes a huge difference to have a single place everyone can use for real-time updates and shared information.

Cons

There is a bit of a learning curve although I wouldn't really call it a true downside. Figuring out the navigation and learning how to make the most of all the features was not completely simple at first so it took a little time to get used to. That said, it's a large tool so that was somewhat expected. The available resources and support for new users are excellent which made onboarding much easier. After about a day of exploring the different features, I felt fully comfortable using it for what I needed.

“adaptable and easy”

Pros

I find the user interface simple, appreciate its fast performance, like how easily it can be personalized, value the effectiveness of its workflow system and find integrations easy to set up.

Cons

After using it for more than two years, it has felt very user-friendly and flexible enough to adapt well to different project requirements.

“integration powerhouse”

Pros

Using it has been very easy and it connects with nearly every type of software we need in the development process.

Cons

The pricing is the downside. Plugins are charged separately so offering custom bundle options would make it a lot more appealing.

“bugs in the platform”

Pros

With fewer bugs and a better user experience, this could be an outstanding tool. It still feels like the most powerful and full-featured project management platform available.

Cons

Bugs are everywhere. My team is constantly reaching out to our internal IT champion for help. I work at a software company where everyone is pretty tech-savvy and this has ended up at the top of our list of software we definitely do not want to model ourselves after.

“team tracking win”

Pros

Keeping a team organised and following progress across the entire project is really easy with this. It makes it clear what each team member is working on at any given time and it's also very useful in meetings because tickets can be broken down and linked together.

Cons

Getting fully comfortable with it can take time because there are so many features to learn. At the same time, that depth is also part of the benefit since those extra features end up making things much more manageable once you understand them.

“visible issue management”

Pros

Using the issue tracker, it's simple to see the status of an escalated issue at any point. The Home page in the Help Center also puts updates and notifications near the top so users can immediately notice new information or any current trending issues.

Cons

One limitation is that open or pending issues can't be searched by the date or time the request was submitted or by when the issue originally started. Requests can only be sorted by request type, whether they are open or closed or by who created them. It would definitely benefit from more flexible sorting options.