Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S
Sharad

Computer Software, 1-10 employees

Less than 6 months

5.0

Easy task ticketing

Pros

It simplifies task flow management enabling teams to be more time-efficient using the agile method.

Cons

It proves somewhat intricate for unfamiliar members encountering occasional lag and prolonged processing times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

E
Erik

Information Technology and Services, 500+ employees

More than a year

5.0

Good tool to get control of your tasks in a project

Pros

Jira with its simplicity and flexibility serves as an effective tool for tracking project tasks and providing a comprehensive overview.

Cons

Navigating the "rabbit hole" in configuration is a possibility so the suggestion is to maintain simplicity whenever possible.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Best Project Management Tool

Pros

JIRA's standout features include integration capabilities offering different workflows issue type schemes easy assignment and seamless integration with other Atlassian products. The user-friendly UI is an additional benefit.

Cons

For users creating and monitoring issues is seamless with comments history and more. However for administrators handling projects templates and other needs understanding can be challenging due to limited documentation and support.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

G
Gabriel

Financial Services, 51-100 employees

5.0

Great for developer teams

Pros

Quick setup and an abundance of functionalities make Jira user-friendly.

Cons

Jira can be occasionally sluggish taking an extended period to execute basic tasks.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

MA
Mohammed Abdul

Government Administration, 500+ employees

Less than a year

4.0

Jira oh jira

Pros

Highly recommended for large companies Jira proves to be an excellent tool for triaging and managing workflows.

Cons

The interface lacks appeal and is in need of an update.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Adrian

Outsourcing/Offshoring, 51-100 employees

More than a year

4.0

Jira review

Pros

The ability to document step-by-step working procedures is a valuable feature for improving working practices.

Cons

My experiences with the Jira tool have been entirely positive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

T
Tom

Utilities, 1-10 employees

More than a year

4.0

Jira Jigwe for 34.7.365 PPM

Pros

The Jira Platform's automation of manual tasks saves time and effort in project management.

Cons

My sole dislike is Jira's lack of offline access unlike Changepoint Daptiv.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than a year

4.0

Jira keeps us organized and moving forward

Pros

As a CTO I appreciated Jira's robust project management capabilities facilitating efficient sprint planning issue tracking and meeting deadlines through customizable workflows.

Cons

At times the interface feels cluttered and administering the platform demands technical expertise.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

N
Nitin

Computer Games, 11-50 employees

More than a year

5.0

Production On Jira

Pros

Jira's ease of use and rich features contribute to effectively maintaining the production cycle.

Cons

Enhancements are needed for the Jira Video player including additional options for better management.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

A
Axel

Higher Education, 500+ employees

Less than a year

5.0

One of the best project management softwares in the market

Pros

A comprehensive software suitable for administering any project Jira facilitates organized development.

Cons

Grasping its configuration takes time; using the software isn't straightforward but patience is key.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J
Jessica

Logistics and Supply Chain, 51-100 employees

Less than 6 months

4.0

Jira review

Pros

Jira plays a crucial role in passing tickets from Zendesk's second-line team to third-line developers ensuring the smooth operation of our platform.

Cons

I find no faults with Jira; it fulfills all our requirements.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Great agile PM tool

Pros

Designed with agile methodology in mind Jira delivers a powerful project management solution adept at navigating typical pitfalls in agile situations.

Cons

Support has been lacking when needed prompting consideration of enterprise licensing for improved service levels.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

R
Ravi

Information Technology and Services, 51-100 employees

More than a year

5.0

Best agile project management platform

Pros

Among the many aspects of Jira that I appreciate its agile and scrum management features stand out aiding efficient project planning tracking and delivery.

Cons

While functionality poses no issues in my experience customer support could benefit from some improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

WC
Wei Chun

Information Technology and Services, 101-500 employees

More than a year

4.0

Best task management tracker

Pros

An excellent tool for task management and ticket tracking Jira's integration with GitHub and other tools simplifies issue tracking providing a pleasant user experience.

Cons

Not much to mention; a slight drawback is the unfriendly mobile view on the browser making navigation challenging.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

R
RAHUL

Information Technology and Services, 500+ employees

More than a year

5.0

JIRA IS ONE OF THE BEST REQUIREMENT GATHERING PLATFORM

Pros

The prioritization of tickets as high medium or low aids in task management allowing me to work based on priority status.

Cons

Jira's UI has room for improvement since it has remained unchanged for an extended period.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A
Aaron

Construction, 51-100 employees

Less than a year

5.0

The most robust project management product

Pros

Reliable and flexible Jira meets customization needs for individual projects effectively.

Cons

Locating certain advanced settings in submenus proved challenging at times.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

F
Fiona

Utilities, 500+ employees

More than a year

4.0

Jira functionality

Pros

Comprehensive and allowing detailed issue descriptions Jira serves well in conveying information.

Cons

Although slow to load Jira becomes suitable for its intended purpose once fully loaded.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

S
Sujith

Pharmaceuticals, 500+ employees

More than a year

5.0

Streamline project management and issue tracking with Jira

Pros

Jira offers tailored workflows seamless issue tracking extensive integration capabilities and a diverse range of features streamlining project management effectively.

Cons

Dashboards could be enhanced and the administrator's learning curve tends to be lengthier.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

L
Lydia

Information Technology and Services, 51-100 employees

More than a year

5.0

Perfect for Managing Teams of Developers

Pros

The user-friendly interface and tracking capabilities make it intuitive to use.

Cons

There are very few drawbacks; it performs exactly as described.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Suhaiil

Consumer Services, 500+ employees

5.0

Project management and collaboration made efficient

Pros

Jira's customization and seamless integration along with an efficient dashboard aid in task management.

Cons

Substantial computer resources are necessary for operation and it comes with a significant cost.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

7

Functionality

10