Computer Software, 1-10 employees
Less than 6 months
“Easy task ticketing”
Pros
It simplifies task flow management enabling teams to be more time-efficient using the agile method.
Cons
It proves somewhat intricate for unfamiliar members encountering occasional lag and prolonged processing times.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“Good tool to get control of your tasks in a project”
Pros
Jira with its simplicity and flexibility serves as an effective tool for tracking project tasks and providing a comprehensive overview.
Cons
Navigating the "rabbit hole" in configuration is a possibility so the suggestion is to maintain simplicity whenever possible.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 500+ employees
More than a year
“Best Project Management Tool”
Pros
JIRA's standout features include integration capabilities offering different workflows issue type schemes easy assignment and seamless integration with other Atlassian products. The user-friendly UI is an additional benefit.
Cons
For users creating and monitoring issues is seamless with comments history and more. However for administrators handling projects templates and other needs understanding can be challenging due to limited documentation and support.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Financial Services, 51-100 employees
“Great for developer teams”
Pros
Quick setup and an abundance of functionalities make Jira user-friendly.
Cons
Jira can be occasionally sluggish taking an extended period to execute basic tasks.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Government Administration, 500+ employees
Less than a year
“Jira oh jira”
Pros
Highly recommended for large companies Jira proves to be an excellent tool for triaging and managing workflows.
Cons
The interface lacks appeal and is in need of an update.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Outsourcing/Offshoring, 51-100 employees
More than a year
“Jira review”
Pros
The ability to document step-by-step working procedures is a valuable feature for improving working practices.
Cons
My experiences with the Jira tool have been entirely positive.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Utilities, 1-10 employees
More than a year
“Jira Jigwe for 34.7.365 PPM”
Pros
The Jira Platform's automation of manual tasks saves time and effort in project management.
Cons
My sole dislike is Jira's lack of offline access unlike Changepoint Daptiv.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than a year
“Jira keeps us organized and moving forward”
Pros
As a CTO I appreciated Jira's robust project management capabilities facilitating efficient sprint planning issue tracking and meeting deadlines through customizable workflows.
Cons
At times the interface feels cluttered and administering the platform demands technical expertise.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
10
Computer Games, 11-50 employees
More than a year
“Production On Jira”
Pros
Jira's ease of use and rich features contribute to effectively maintaining the production cycle.
Cons
Enhancements are needed for the Jira Video player including additional options for better management.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Higher Education, 500+ employees
Less than a year
“One of the best project management softwares in the market”
Pros
A comprehensive software suitable for administering any project Jira facilitates organized development.
Cons
Grasping its configuration takes time; using the software isn't straightforward but patience is key.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Logistics and Supply Chain, 51-100 employees
Less than 6 months
“Jira review”
Pros
Jira plays a crucial role in passing tickets from Zendesk's second-line team to third-line developers ensuring the smooth operation of our platform.
Cons
I find no faults with Jira; it fulfills all our requirements.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 500+ employees
More than a year
“Great agile PM tool”
Pros
Designed with agile methodology in mind Jira delivers a powerful project management solution adept at navigating typical pitfalls in agile situations.
Cons
Support has been lacking when needed prompting consideration of enterprise licensing for improved service levels.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“Best agile project management platform”
Pros
Among the many aspects of Jira that I appreciate its agile and scrum management features stand out aiding efficient project planning tracking and delivery.
Cons
While functionality poses no issues in my experience customer support could benefit from some improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Information Technology and Services, 101-500 employees
More than a year
“Best task management tracker”
Pros
An excellent tool for task management and ticket tracking Jira's integration with GitHub and other tools simplifies issue tracking providing a pleasant user experience.
Cons
Not much to mention; a slight drawback is the unfriendly mobile view on the browser making navigation challenging.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“JIRA IS ONE OF THE BEST REQUIREMENT GATHERING PLATFORM”
Pros
The prioritization of tickets as high medium or low aids in task management allowing me to work based on priority status.
Cons
Jira's UI has room for improvement since it has remained unchanged for an extended period.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Construction, 51-100 employees
Less than a year
“The most robust project management product”
Pros
Reliable and flexible Jira meets customization needs for individual projects effectively.
Cons
Locating certain advanced settings in submenus proved challenging at times.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Utilities, 500+ employees
More than a year
“Jira functionality”
Pros
Comprehensive and allowing detailed issue descriptions Jira serves well in conveying information.
Cons
Although slow to load Jira becomes suitable for its intended purpose once fully loaded.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Pharmaceuticals, 500+ employees
More than a year
“Streamline project management and issue tracking with Jira”
Pros
Jira offers tailored workflows seamless issue tracking extensive integration capabilities and a diverse range of features streamlining project management effectively.
Cons
Dashboards could be enhanced and the administrator's learning curve tends to be lengthier.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“Perfect for Managing Teams of Developers”
Pros
The user-friendly interface and tracking capabilities make it intuitive to use.
Cons
There are very few drawbacks; it performs exactly as described.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 500+ employees
“Project management and collaboration made efficient”
Pros
Jira's customization and seamless integration along with an efficient dashboard aid in task management.
Cons
Substantial computer resources are necessary for operation and it comes with a significant cost.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
10