lisa
Recruitment, 1-10 employees
Less than a year
“Excellent product”
Pros
The tool is very user-friendly and easy to use. Definitely recommended.
Cons
I have no complaints as it is an incredibly useful product, and we are very impressed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Piotr
Small Business, 500+ employees
Less than 6 months
“Good program but not so user friendly”
Pros
All tasks for every action taker are clearly displayed. It is easy to see in Jira who is responsible for what and who to report to.
Cons
Navigating between tasks and actions can be challenging. Jira tends to open pop-ups when I do not want them, instead of opening tasks in a new window. As a result, I end up with each action opened in a new tab to keep things organized.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Goran
IT, 1-10 employees
More than a year
“Jira through eyes of a developer”
Pros
Task tracking and monthly reports generally work well for me.
Cons
It is slow to respond and quirky at times. Sometimes, the board does not work as expected.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
10
Gretchen Ann
Small Business, 51-100 employees
Less than 6 months
“Recommended”
Pros
I especially like the interface and how user-friendly it is.
Cons
Nothing to mention as its cons since I very much like the features and benefits I gain from using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ennio
Engineering, 1-10 employees
Less than a year
“Jira good or not?”
Pros
Jira is very precise and accurate which eliminates the chances of losing important data.
Cons
Its use can be cumbersome, and sometimes I get lost in it.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
6
Anonymous
Not Specified, 500+ employees
More than a year
“Big Scrub Killer”
Pros
It is fully featured with everything you might need, including T-shirt sizing, and it is very clean and effective for tracking issues, prioritizing and reviewing.
Cons
There is a steep learning curve when getting accustomed to Jira.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abhishek
IT, 1-10 employees
“Jira agile project management tool”
Pros
I like Jira for its robust project management capabilities, issue tracking, customizable workflows and seamless integration with other tools commonly used in software development and project management. Its flexibility and adaptability to different team structures and project requirements are also significant positives.
Cons
Common criticisms include the steep learning curve for new users, complex configuration options that can be overwhelming, and potential performance issues with large-scale implementations.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
5
Functionality
7
Simon
IT, 500+ employees
More than a year
“Reliable Performance”
Pros
The community and support resources are very helpful. When I have a question or encounter an issue, I can usually find a solution quickly.
Cons
I struggle with managing subtasks. The way they are displayed and tracked could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Nishant
IT, 500+ employees
More than a year
“Best tool for Agile”
Pros
Jira supports various agile methodologies, including Scrum, Kanban and more.
Cons
The built-in testing features in Jira are somewhat limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tee Tong
Human Resources, 500+ employees
More than a year
“Jira is easy to use”
Pros
Navigating around Jira is not a problem and it provides a systematic platform for collaboration within large groups.
Cons
At the moment, I can't find any problems or faults with Jira. As a user of the product, it feels perfect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ipek Nil
Customer Service, 11-50 employees
Less than a year
“Amazing Product for Project Management”
Pros
The efficiency of task management in Jira allows for comprehensive monitoring and tracking of everything.
Cons
Occasionally, this product can be very slow. I can't even load the webpage, and this issue needs to be resolved.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Ritesh
IT, 11-50 employees
Less than a year
“Decent Task and project tacking tool”
Pros
Jira is extensively used by my current company, and it has become one of the most preferred tools. We create tickets, log time and update ticket statuses. Both the company and the employees are highly satisfied with this tool. From my career experience, it is undoubtedly the most user friendly tracking tool I have come across. Also the UI and UX are exceptionally well designed.
Cons
While Jira doesn't have many issues, there is room for improvement in its UI for the dark mode, as it feels a bit off. Additionally, I often forget to stop the time log, but fortunately, I can edit it later. I hope they come up with a solution to address these issues.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Alyssa
Small Business, 11-50 employees
Less than a year
“Multi-functional”
Pros
Jira serves as an excellent tool for organizing tasks and to-do lists. It allows for easy movement of tasks between categories such as "in progress," "pending," and "done." Creating tasks, including images and files, assigning responsibilities, exchanging notes and setting due dates with reminders are all unproblematic.
Cons
I have not identified any specific cons related to Jira. Maybe because as per my role within the company doesn't require its extensive use compared to others.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Meelis
IT, 1-10 employees
More than a year
“Jira helpful tool to track and manage your projects.”
Pros
Jira proves to be an excellent tool for tracking and managing various projects within my organization. I particularly like the time tracking and project management features, which offer a wide range of possibilities for both beginners and experienced users.
Cons
Initially, setting up the first project and workflow might cause some challenges, but thankfully Atlassian has made it as simple as possible. When migrating from a hosted to a cloud instance, it's crucial to understand that setting up my first project and workflow may be a bit challenging initially, but fortunately, Atlassian has made it as user-friendly as possible. When it comes to migrating from a hosted to a cloud instance, it can be quite a headache if not done correctly. Therefore, it's important to understand my company's long-term needs and decide on the best implementation approach for Jira.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
John
Customer Service, 500+ employees
More than a year
“Seamless bug / issue tracking in 1 platform”
Pros
The organization of bugs and issues in a unified view, coupled with email notifications, ensures that nothing gets overlooked. The overall progress tracking greatly facilitates follow-ups and prioritization.
Cons
Sometimes, the numerous functions in Jira can be intimidating to many.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Ritesh
IT, 500+ employees
More than a year
“Jira is a great PM tool”
Pros
Jira is a highly valuable tool for managing day to day tasks within a project or operation.
Cons
The utilization of the project hierarchy in Jira can sometimes become burdensome, and there is room for improvement in the views.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Giovanni
IT, 1-10 employees
Less than a year
“Flexible platform to checkmout”
Pros
Signing up and starting to explore the functionality is simple and easy.
Cons
Certain customization features are not available.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
“Jira an Adequate Tool for Agile Application Development”
Pros
One of the aspects I like is the easy-to-follow workflow path. As a user, I can easily add comments, and the most recent ones appear at the top of the page. Uploading documents related to Jira issues or tasks is also seamless. Additionally, there is an option to directly email a user, ensuring they receive notifications about the tasks assigned to them.
Cons
Each Jira issue page looks cluttered with unnecessary elements. I believe the tool could be simplified significantly. Nonetheless, it fulfills its purpose effectively.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Simplify Ticket Management”
Pros
Jira simplifies and improves the task management process. The availability of status bars and task assignments makes task assignment and completion quite easy.
Cons
Jira has a very technical and engineering-oriented user experience, which can make it challenging for non-technical individuals to navigate the platform at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Tariq
Manufacturing, 500+ employees
Less than a year
“Review of Jira”
Pros
The integration capabilities, advanced reporting, scalability and strong community support make it a remarkably powerful tool for issue management. Setting up a project is also unproblematic, thanks to its user friendly interface and clarity.
Cons
Slow performance, inadequate customer support, incorrect setup, insufficient memory space, excessive installation of modules, lack of proper module configuration, outdated software version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10