Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

J
Josphat

Non-Profit Organization Management, 11-50 employees

More than a year

5.0

Jira is a game changer for project managers anbd developers

Pros

Jira's significant utility lies in its efficient tracking and management of software bugs. The platform establishes a centralized system for logging and prioritizing bugs ensuring appropriate attention and resources. Customizable workflows and issue types allow tailored bug tracking to fit our project's specific needs.

Cons

I have no complaints about the tool; I am content with its features.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

V
vignesh

Information Technology and Services, 11-50 employees

More than a year

5.0

Easy to use

Pros

It's user-friendly easy to learn and I appreciate it greatly.

Cons

The loading of Jira plugins can be slow and may incur costs for external tools.

Rating Distribution

Ease of use

4

Value for money

9

Customer Support

6

Functionality

10

A
Alan

Financial Services, 51-100 employees

Less than a year

5.0

Powerful project management tool

Pros

Recognized for its powerful project management capabilities Jira stands out for its flexibility and extensive customization options.

Cons

The setup is intricate and might overwhelm new users.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

IA
Ionut Alexandru

Broadcast Media, 500+ employees

More than a year

5.0

Industry standard is JIRA

Pros

While not inherently easy to use Jira is ubiquitous often customized but essentially the same. It serves as a task-tracking tool facilitating collaboration and task sharing among team members.

Cons

It provides a multitude of options though at times a simpler approach with fewer details is required.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Shaikh

Computer Software, 1-10 employees

More than a year

4.0

Good for agile teams !

Pros

Jira facilitates easy work in an Agile software model aiding timely bug tracking and resolution. The ticket management system is effective allowing content customization as needed. Jira proves to be a valuable project management tool ensuring efficient software delivery.

Cons

New team members joining a project may need time to understand due to project customization.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Versatile Project Management Tool

Pros

Jira is the preferred solution for teams serious about effective project management especially for large projects and those following the SCRUM methodology. Its robust features customization options and commitment to collaboration make it an indispensable tool for projects of any scale earning its reputation as a leader in project management.

Cons

Enhancing the onboarding process and offering more intuitive guidance for beginners could improve the overall user experience.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

J
Jomasel

Consumer Services, 500+ employees

More than a year

5.0

Centralized Jira for efficiency

Pros

Organized and user-friendly Jira simplifies workloads by enabling easy task prioritization time management and data collection.

Cons

No issues at the moment; it still serves its purpose.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Mauricio

Information Technology and Services, 500+ employees

Less than 6 months

5.0

Excellent management tool

Pros

Exceptional software for project management enabling report creation expediting management processes task closure and standing out as the best in its field.

Cons

No unpleasant experiences at the moment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Mansoureh

Building Materials, 500+ employees

More than a year

4.0

it can be one of IT tools

Pros

Providing a user-friendly environment Jira facilitates easy tracking of project progress.

Cons

Perhaps the search function doesn't yield the most recent results.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Overall useful for task management

Pros

With a positive experience using Jira for managing tasks including prioritization and timing settings it proves to be a valuable tool for both personal and team tasks.

Cons

While the user interface is somewhat unattractive there is room for improvement; however it fulfills its functional requirements.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

I
Igor

Internet, 11-50 employees

Less than a year

5.0

Amazing environment for your company

Pros

Primarily used for bug tracking task and project management Jira proves extremely useful user-friendly and easily integratable with other tools offering a wealth of extensions.

Cons

The main challenge with Jira is its complex configuration and potential high cost.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

E
Emma

Biotechnology, 500+ employees

Less than a year

5.0

Useful tool for everyday work!

Pros

Efficiency in submitting workplace issues through 'tickets' is a standout feature ensuring quick dissemination of information to all team members.

Cons

Nothing; I wouldn't change anything about Jira!

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

NM
Nia Maria

Arts and Crafts, 1-10 employees

More than a year

5.0

Task management that keeps you on track

Pros

Reliable and conducive to tracking task flow and prioritizing critical tasks.

Cons

With numerous features it may take some time to become familiar but it remains good.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

EA
El alaoui

Computer Software, 1-10 employees

More than a year

4.0

Efficient and Flexible IT Project Management with Jira Features

Pros

Appreciating Jira's efficient project management capabilities the flexibility it offers in task creation and management coupled with customizable workflows for user stories and bugs allows our team to tailor the platform to our specific needs.

Cons

The interface might seem overwhelming initially and some features require exploration for full understanding. Additionally pricing may be a concern for smaller teams or organizations with budget constraints.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S
Sebastian

Telecommunications, 500+ employees

More than a year

4.0

Project tracking with infinite option of customizations and addons

Pros

Jira excels in customizing workflows shaping the platform to meet the unique preferences of any team.

Cons

The Data Center version demands constant upgrades and ongoing involvement for smooth operation while the Cloud version requires less engagement.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

V
VIJAY

Architecture & Planning, 1-10 employees

More than a year

5.0

Manages projects securely and confidentially

Pros

Prevalent adoption in the industry renders it easily manageable.

Cons

There's potential for enhancement in the UI and the accessibility of multiple linked projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MH
Muhammad Haroon

Banking, 500+ employees

More than a year

4.0

Bug Tracking and follow-up

Pros

Bug details including screenshots priority and severity are customizable facilitating assignment to other users with email notifications. Bug flow creation is also supported.

Cons

The task of adding or modifying multiple elements concurrently poses some difficulty.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

D
Devesh

Information Technology and Services, 101-500 employees

More than a year

5.0

Great tool in the market to manage your projects

Pros

The tool's simplicity and user-friendly interface facilitate easy adoption within the organization. Customizing templates is an effective feature simplifying processes.

Cons

Limitations exist in terms of generating dashboard views and applying various filters for hierarchy levels within the company.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

E
eslam

Information Technology and Services, 51-100 employees

More than a year

5.0

My Openion

Pros

Community and Support: Jira boasts a large active user community offering abundant resources forums and documentation for issue troubleshooting best practices sharing and staying updated on features.

Cons

Complexity: Jira might be seen as intricate particularly for new users or smaller teams. The extensive customization and feature set could result in a steeper learning curve.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L
Lindokuhle

Information Technology and Services, 1-10 employees

More than a year

4.0

Jira is pretty neat

Pros

The integration with GitHub proves invaluable making Jira a go-to organization tool.

Cons

Nothing significant but it took some time to realize that issues moved to the "Done" column on a board automatically become hidden after some days. I noticed fewer issues to review than anticipated quickly understanding the situation.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8