Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

V

Veronica

Retail, 1-10 employees

More than a year

5.0
May 2024

Benefits of using jira

Pros

The greatest aspect of Jira, in my opinion is the visibility it provides for each task in every project. Additionally, the options for writing user stories in a detailed, easy to understand manner are highly valuable. It's also not a problem anymore to stay informed about what each user is working on, which tasks they have taken and how much time they spend on them. The ability to leave comments on each task also greatly facilitates collaboration.

Cons

It lacks some functionality in the project area, such as the ability to create a Gantt chart, project plans, or roadmaps to link them with each task. It would be fantastic if that could be implemented.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

S

Sacide

Social Media, Advertising, 500+ employees

Less than a year

5.0
May 2024

Amazing Features for PMs

Pros

I really love the intuitive interface of the tool and how smoothly it operates.

Cons

It would be beneficial if the loading speed improved a bit.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

P

preethi

IT, 500+ employees

More than a year

5.0
May 2024

Best for Agile development and defect tracking

Pros

Jira offers a inclusive set of tools for project management, encompassing task tracking, issue management, agile planning and reporting. Having everything centralized in a single platform streamlines our project management workflows.

Cons

Jira can be quite complex, particularly for users or teams unfamiliar with its features and terminology. The extensive customization options can also contribute to complexity in configuration and administration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than a year

5.0
May 2024

From Jira Newbie to Workflow Ninja: Lessons Learned

Pros

Firstly, the Kanban boards in Jira are exceptional. The visual layout allows for easy tracking of each task's position in the pipeline, eliminating any uncertainty about whether something is stuck or forgotten. This ensures that everyone on the team stays informed and helps prevent bottlenecks. Additionally, for Agile practitioners like us, Jira seamlessly integrates with sprints, user stories and backlogs. Prioritizing tasks within each sprint cycle is easy now and monitoring progress feels smooth too.

Cons

Now, let's discuss the learning curve. When I first started using Jira, it felt like learning a whole new language. Between the interface and the project management terminology, it took some time to become comfortable. For new team members, especially those without prior experience with project management software, this can be a hurdle. Additionally, customization is a double-edged sword. While the ability to tailor Jira to specific needs is fantastic, going overboard can quickly lead to a messy setup. Overly complex workflows only make it harder for everyone to navigate the system and stay on track.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dipendra

Customer Service, 1-10 employees

Less than a year

5.0
May 2024

Jira management Tool

Pros

Without a doubt, Jira is the best project management tool I've ever used. It allows me to easily view and track assigned projects. The use of colors clearly indicates whether a task is completed or not.

Cons

It would be even better if the integration with our mobile devices was more smooth. The UI on mobile devices should be more streamlined for regular users.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

D

Danielle

Public Sector, 101-500 employees

Less than a year

4.0
May 2024

Helpful for task management and tracking

Pros

By customizing forms, we have improved the intake of repeatable requests, making them more easily trackable and identifiable. Adding media is simple and the at a glance interface allows us to see our tasks and assign priority levels to each. Furthermore, we have the ability to add "owner-only" notes that aren't visible to customers.

Cons

There can be some clunkiness when integrating with Outlook, and if a team member hasn't been manually added, even if tagged in the work order, they won't receive notifications of activity.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E

Emiliano

Auto Dealership, 51-100 employees

Less than a year

4.0
May 2024

Good software tu simplify

Pros

Jira offers a wide range of functionalities for project overview and bug management.

Cons

The software isn't very intuitive or simple to use as I expected.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
May 2024

Visibility to all aspects of our projects.

Pros

I absolutely love the customizable workflows in Jira. I have used this fantastic feature to establish triggers within our software project management processes. These triggers automate repetitive tasks, saving us valuable work time.

Cons

Jira isn't the most user-friendly project management software. This lack of intuitiveness can pose challenges for novice users, particularly those with limited experience using project management software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

A

Anubhav

IT, 101-500 employees

Less than a year

5.0
May 2024

Best project management Software

Pros

I must say that I like everything about Jira, from its features to its use cases. In short it is truly awesome.

Cons

Occasionally, Jira works slowly and there is a lack of adequate customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Sudipto

Education, E-Learning, 1-10 employees

Less than 6 months

5.0
May 2024

I suggest Jira to everyone

Pros

The greatest advantage lies in the user friendly nature of Jira. It's very easy to create and assign tickets, benefiting both developers and stakeholders. Personally, I rely on Jira for all my day to day tasks.

Cons

The user interface of Jira is not particularly impressive. It would be beneficial if they focused on improving the UI. The subscription costs increase based on the number of users, and they are also quite high. It might be worthwhile for them to reconsider their pricing structure.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S

sineen

Customer Service, 500+ employees

Less than a year

5.0
May 2024

JIRA is the best powerfull platform for tracking and managing work

Pros

It revolutionizes project management by excellently dividing tasks among team members, improving collaboration and keeping everyone up-to-date. The reporting and visualization tools are excellent for monitoring progress.

Cons

During the setup phase, there is a steep learning curve, especially for first-time users. The numerous options and configurations can be overwhelming, even for simple projects.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

nitheen

IT, 500+ employees

More than a year

5.0
May 2024

Best for Agile workflow

Pros

One of the standout features I love about Jira is its adaptability in defining and customizing workflows to align with the specific processes and requirements of different teams and projects. This allows us to tailor Jira to our unique project management methodologies, whether we follow agile, Scrum, Kanban or another approach.

Cons

Jira can be a bit too much for new users as it has wide range of features and complex configuration options. Setting up projects, workflows and permissions may require a significant learning curve, and it takes time for teams to fully grasp and utilize all of Jira's capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joao

Healthcare, 500+ employees

More than a year

5.0
May 2024

Jira review

Pros

The customization options cater to the unique needs of each team and their members.

Cons

Setting up Jira with other software systems can be challenging and lacks simplicity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Ian

Real Estate, 500+ employees

More than a year

4.0
May 2024

Good product but beginning to feel a bit dated to newer competitors

Pros

In terms of functionality, the product is highly effective for product and task management. It simplifies workload management across team members. The level of customization available allows organizations to tailor it to their specific needs.

Cons

The user interfaces feel outdated and uninspiring compared to newer competitors who offer more intuitive and user-friendly products. There is a need for better customization management at the project or product level.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Chinmay

Social Media, Advertising, 51-100 employees

Less than a year

5.0
May 2024

Jira review - excellent tool for Project and Sprint planning

Pros

The project management and issue tracking features of Jira are comprehensive. The high level of customization, strong integration with other tools and platforms, excellent reporting and analytics capabilities, and effective collaboration tools make it a standout choice.

Cons

As a new user, I found the learning curve to be steep. The wide range of features can be overwhelming at times. Additionally, performance can be slow when dealing with large projects or extensive customizations.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
May 2024

My ticketing app

Pros

Jira allows me to easily share my progress with my team and collaborators.

Cons

The macros in Jira can be restrictive at times, and it's not always clear what is missing due to permissions during the setup process.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

R

Rajesh

IT, 51-100 employees

More than a year

4.0
May 2024

Good Agile Project Management Software

Pros

The dashboards, search function, ability to integrate with Google Drive and customizable fields are noteworthy features.

Cons

Managing permissions in Jira is a significant hassle. It is highly complex.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

S

Stacey

Retail, 101-500 employees

Less than a year

4.0
May 2024

Great tool for organization

Pros

Maintaining organization and consolidating everything in one place greatly enhances productivity. With Jira, there is no need to go through emails and files since all data, comments, and files are conveniently accessible in a single location which ensures that even the most disorganized individuals stay organized.

Cons

Now that I have the Jira app on my phone, it makes things even more convenient. I have nothing negative to say.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

Kefiloe

Recruitment, 11-50 employees

More than a year

5.0
May 2024

Wonderful and most applicable.

Pros

The support provided by the dashboard is exceptional for scheduling projects, monitoring progress and planning new ones. It is particularly beneficial for agile planning and offers easy customization options.

Cons

Among tools in the same category, Jira is exceptional. So no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
May 2024

Good tool for tracking you tasks

Pros

I can now easily create tasks for both myself and my colleagues, assigning them accordingly. It is an excellent tool for tracking and planning my work. Also the ability to create subtasks for more detailed tracking is an added advantage.

Cons

It's a highly robust tool. Currently, I feel like I'm only looking the surface of its abilities. Initially, it was a bit challenging to learn how to use, but that's something that can be said about any tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10