Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Annita

Computer & Network Security, 1-10 employees

More than a year

5.0

Jira- The best project management tool

Pros

User-friendly and supportive of the scrum project management methodology easily integrating with other project software like Outlook. Notifications are received when actions are performed on tasks enabling effective project management for teams.

Cons

Allowing other team members to edit your task has led to situations where my task was moved to "Done" while I was still working on it.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

6

S
Samadhi

Computer & Network Security, 51-100 employees

More than a year

5.0

Jira Review

Pros

Easy to use and excellent for project management keeping track of each task in software development.

Cons

While customization is a strength of Jira it can also pose a challenge. Over-customization may cause confusion and difficulties in maintaining consistency across projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Sandeep

Information Technology and Services, 51-100 employees

More than a year

5.0

Effective Test Management

Pros

Well-organized dashboard with features such as effort tracking resource assignment reporting email notification integration with various tools automation through APIs test case management Confluence day-to-day tracking and Bitbucket compatibility.

Cons

Overall it's a great test management tool and I have no concerns.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

V
Vanessa

Computer Software, 101-500 employees

More than a year

5.0

I would use Jira in any job position

Pros

The user-friendly interface is easily customizable and configurable offering different options for use.

Cons

I cannot recall finding anything Jira is incapable of doing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P
Pratik

Information Technology and Services, 51-100 employees

4.0

Best collaboration tool

Pros

Used daily for various purposes Jira stands out for its ease of implementation and use particularly in project management team collaboration and incident management.

Cons

I currently see no cons in this tool.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

N
Nick

Professional Training & Coaching, 1-10 employees

More than a year

4.0

I might gripe but it gets the job done....very well

Pros

Over time Jira has positively evolved. While it may not be a favorite it remains a straightforward and intuitive tool allowing users to accomplish tasks effectively.

Cons

The product has a lot of bloat. I wish it were a simpler tool with fewer features but the available features make it useful in various situations.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

G
Georges

Medical Practice, 1-10 employees

Less than 6 months

5.0

The gift that is Jira

Pros

Jira is a significant piece of software excelling in task and personnel management. It facilitates communication within teams and seamlessly synchronizes with other work tools.

Cons

Apart from the cost of certain features I believe Jira lives up to our expectations.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

M
Massimo

Information Technology and Services, 101-500 employees

More than a year

4.0

The perfect fusion between PROJECT and TICKET management

Pros

User-friendly with high customization capabilities cost-effectiveness and a plethora of useful and interesting features.

Cons

Not being specifically focused on ticket management slightly weakens this aspect compared to everything else.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

10

A
Atis

Financial Services, 11-50 employees

More than a year

5.0

Project management

Pros

Task assignment and estimation are easy but the overall interface can be confusing.

Cons

Tracking tasks across different projects can be confusing. Defining tasks requires specific knowledge of labels and multiple settings to display them correctly afterward.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

S
Sasha

Information Technology and Services, 51-100 employees

Less than a year

4.0

Jira tickets for bug reports

Pros

It enables detailed issue explanation with exhaustive and well-defined fields and categories.

Cons

Jira lacked any visual representations.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

P
Paula

Automotive, 11-50 employees

Less than a year

5.0

Jira helps me keep track of all my tasks and stay organized

Pros

The customizable workflows and collaboration ease make Jira a top choice.

Cons

The interface can be overwhelming initially and requires time to become accustomed to.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A
Alastair

Financial Services, 11-50 employees

More than a year

3.0

Enterprisey and slow there are slicker tools now

Pros

In JIRA everything is essentially an "issue" serving as both a strength and weakness. Task management features are powerful yet flexible while permissions are robust but may create an admin/user divide.

Cons

Scheduling in JIRA feels either basic (due dates or a Kanban board) or highly complex (JIRA Advanced Roadmaps with plans scenarios capacity etc.). Finding the right middle ground can be challenging and JIRA expects users to work in a specific way. For businesses tracking hours linking them to tasks and projects is important. JIRA does a reasonable job but it lacks native time tracking apps requiring manual efforts in the web UI. Retrospective creation of time tracking data by employees might be a result of this.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

K
Krishna

Computer Software, 500+ employees

Less than a year

5.0

Perfect tool i suggest

Pros

The process of setting up and implementing Jira is notable and the user interface has an attractive appearance.

Cons

In my usage experience I haven't encountered any negative aspects.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

S
Sofia

Information Technology and Services, 500+ employees

More than a year

5.0

Scrum Master Jira Review

Pros

What I appreciate most about Jira is its ability to customize field details within cards. Our team's administrators created a template with essential fields for all projects to meet portfolio standards. Setting up custom fields workflows and dashboards for my board was a straightforward task saving significant time for Scrum Masters when initiating a Jira project.

Cons

Regarding the tool we've been utilizing Jira for over 5 years and haven't considered transitioning to an alternative.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

L
Lukas

Automotive, 101-500 employees

More than a year

5.0

JIRA gets the job done

Pros

JIRA excels in its organizational capabilities covering epics stories tasks and bugs. The use of story points for estimation coupled with the ability to view an impressive Burn Down chart upon successful estimation is noteworthy. Additionally its integration with git allows instant visibility into linked pull requests and commits.

Cons

JIRA occasionally faces crashes posing a challenging problem to address in general.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

Jira Review

Pros

Jira promotes alignment across all teams in our company providing essential visibility given our company's size. The business team gains insights into techproduct activities and vice versa. This visibility is crucial for offering feedback on both ends.

Cons

Admin setup is a prerequisite limiting the team's flexibility to take ownership.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

N
Nele

Retail, 101-500 employees

Less than 6 months

5.0

JIRA usage

Pros

The flexibility to categorize and assess issues based on the problem and its criticality is appreciated. Options such as homepage issues equipment ordering and the ability to add pictures enhance problem identification.

Cons

Navigating and selecting the appropriate options may be a bit challenging when using the tool infrequently. There are moments when I contemplate where and what to add.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

Z
Zoheb

Retail, 500+ employees

More than a year

5.0

Great and easy to use

Pros

Jira's simplicity and userfriendly nature make ticket logging seamless complemented by a convenient quick chat service.

Cons

Jira exhibits no faults based on its pros it's commendable and userfriendly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Great product for Developers Testers and Project Managers

Pros

From a developer's perspective JIRA excels in its intuitiveness requiring no prior knowledge of the tool. It served as our goto for bug tracking contributing to a successful project delivery.

Cons

While my usage primarily involved bug tracking within the development team I never encountered anything that I could categorize as a con for this product.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J
Jennifer

Pharmaceuticals, 101-500 employees

More than a year

5.0

Jira A unique system that provides an advanced overview.

Pros

Jira enables users to monitor tasks comprehensively from project initiation to completion. It provides a visual representation of processes showcasing each team's progress and completed tasks. The setup allows for mapping out and communicating which team owns each section of the flow aiding seamless communication. Team members can easily identify any gaps or missing steps in the flow with just a glance.

Cons

Utilizing Jira allows users to delve into detailed data necessitating setup with filters tailored by a team member wellversed in the system.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9