Veronica
Retail, 1-10 employees
More than a year
“Benefits of using jira”
Pros
The greatest aspect of Jira, in my opinion is the visibility it provides for each task in every project. Additionally, the options for writing user stories in a detailed, easy to understand manner are highly valuable. It's also not a problem anymore to stay informed about what each user is working on, which tasks they have taken and how much time they spend on them. The ability to leave comments on each task also greatly facilitates collaboration.
Cons
It lacks some functionality in the project area, such as the ability to create a Gantt chart, project plans, or roadmaps to link them with each task. It would be fantastic if that could be implemented.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Sacide
Social Media, Advertising, 500+ employees
Less than a year
“Amazing Features for PMs”
Pros
I really love the intuitive interface of the tool and how smoothly it operates.
Cons
It would be beneficial if the loading speed improved a bit.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
preethi
IT, 500+ employees
More than a year
“Best for Agile development and defect tracking”
Pros
Jira offers a inclusive set of tools for project management, encompassing task tracking, issue management, agile planning and reporting. Having everything centralized in a single platform streamlines our project management workflows.
Cons
Jira can be quite complex, particularly for users or teams unfamiliar with its features and terminology. The extensive customization options can also contribute to complexity in configuration and administration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than a year
“From Jira Newbie to Workflow Ninja: Lessons Learned”
Pros
Firstly, the Kanban boards in Jira are exceptional. The visual layout allows for easy tracking of each task's position in the pipeline, eliminating any uncertainty about whether something is stuck or forgotten. This ensures that everyone on the team stays informed and helps prevent bottlenecks. Additionally, for Agile practitioners like us, Jira seamlessly integrates with sprints, user stories and backlogs. Prioritizing tasks within each sprint cycle is easy now and monitoring progress feels smooth too.
Cons
Now, let's discuss the learning curve. When I first started using Jira, it felt like learning a whole new language. Between the interface and the project management terminology, it took some time to become comfortable. For new team members, especially those without prior experience with project management software, this can be a hurdle. Additionally, customization is a double-edged sword. While the ability to tailor Jira to specific needs is fantastic, going overboard can quickly lead to a messy setup. Overly complex workflows only make it harder for everyone to navigate the system and stay on track.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dipendra
Customer Service, 1-10 employees
Less than a year
“Jira management Tool”
Pros
Without a doubt, Jira is the best project management tool I've ever used. It allows me to easily view and track assigned projects. The use of colors clearly indicates whether a task is completed or not.
Cons
It would be even better if the integration with our mobile devices was more smooth. The UI on mobile devices should be more streamlined for regular users.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Danielle
Public Sector, 101-500 employees
Less than a year
“Helpful for task management and tracking”
Pros
By customizing forms, we have improved the intake of repeatable requests, making them more easily trackable and identifiable. Adding media is simple and the at a glance interface allows us to see our tasks and assign priority levels to each. Furthermore, we have the ability to add "owner-only" notes that aren't visible to customers.
Cons
There can be some clunkiness when integrating with Outlook, and if a team member hasn't been manually added, even if tagged in the work order, they won't receive notifications of activity.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Emiliano
Auto Dealership, 51-100 employees
Less than a year
“Good software tu simplify”
Pros
Jira offers a wide range of functionalities for project overview and bug management.
Cons
The software isn't very intuitive or simple to use as I expected.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Visibility to all aspects of our projects.”
Pros
I absolutely love the customizable workflows in Jira. I have used this fantastic feature to establish triggers within our software project management processes. These triggers automate repetitive tasks, saving us valuable work time.
Cons
Jira isn't the most user-friendly project management software. This lack of intuitiveness can pose challenges for novice users, particularly those with limited experience using project management software.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Anubhav
IT, 101-500 employees
Less than a year
“Best project management Software”
Pros
I must say that I like everything about Jira, from its features to its use cases. In short it is truly awesome.
Cons
Occasionally, Jira works slowly and there is a lack of adequate customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sudipto
Education, E-Learning, 1-10 employees
Less than 6 months
“I suggest Jira to everyone”
Pros
The greatest advantage lies in the user friendly nature of Jira. It's very easy to create and assign tickets, benefiting both developers and stakeholders. Personally, I rely on Jira for all my day to day tasks.
Cons
The user interface of Jira is not particularly impressive. It would be beneficial if they focused on improving the UI. The subscription costs increase based on the number of users, and they are also quite high. It might be worthwhile for them to reconsider their pricing structure.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
sineen
Customer Service, 500+ employees
Less than a year
“JIRA is the best powerfull platform for tracking and managing work”
Pros
It revolutionizes project management by excellently dividing tasks among team members, improving collaboration and keeping everyone up-to-date. The reporting and visualization tools are excellent for monitoring progress.
Cons
During the setup phase, there is a steep learning curve, especially for first-time users. The numerous options and configurations can be overwhelming, even for simple projects.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
nitheen
IT, 500+ employees
More than a year
“Best for Agile workflow”
Pros
One of the standout features I love about Jira is its adaptability in defining and customizing workflows to align with the specific processes and requirements of different teams and projects. This allows us to tailor Jira to our unique project management methodologies, whether we follow agile, Scrum, Kanban or another approach.
Cons
Jira can be a bit too much for new users as it has wide range of features and complex configuration options. Setting up projects, workflows and permissions may require a significant learning curve, and it takes time for teams to fully grasp and utilize all of Jira's capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joao
Healthcare, 500+ employees
More than a year
“Jira review”
Pros
The customization options cater to the unique needs of each team and their members.
Cons
Setting up Jira with other software systems can be challenging and lacks simplicity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian
Real Estate, 500+ employees
More than a year
“Good product but beginning to feel a bit dated to newer competitors”
Pros
In terms of functionality, the product is highly effective for product and task management. It simplifies workload management across team members. The level of customization available allows organizations to tailor it to their specific needs.
Cons
The user interfaces feel outdated and uninspiring compared to newer competitors who offer more intuitive and user-friendly products. There is a need for better customization management at the project or product level.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Chinmay
Social Media, Advertising, 51-100 employees
Less than a year
“Jira review - excellent tool for Project and Sprint planning”
Pros
The project management and issue tracking features of Jira are comprehensive. The high level of customization, strong integration with other tools and platforms, excellent reporting and analytics capabilities, and effective collaboration tools make it a standout choice.
Cons
As a new user, I found the learning curve to be steep. The wide range of features can be overwhelming at times. Additionally, performance can be slow when dealing with large projects or extensive customizations.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“My ticketing app”
Pros
Jira allows me to easily share my progress with my team and collaborators.
Cons
The macros in Jira can be restrictive at times, and it's not always clear what is missing due to permissions during the setup process.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Rajesh
IT, 51-100 employees
More than a year
“Good Agile Project Management Software”
Pros
The dashboards, search function, ability to integrate with Google Drive and customizable fields are noteworthy features.
Cons
Managing permissions in Jira is a significant hassle. It is highly complex.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Stacey
Retail, 101-500 employees
Less than a year
“Great tool for organization”
Pros
Maintaining organization and consolidating everything in one place greatly enhances productivity. With Jira, there is no need to go through emails and files since all data, comments, and files are conveniently accessible in a single location which ensures that even the most disorganized individuals stay organized.
Cons
Now that I have the Jira app on my phone, it makes things even more convenient. I have nothing negative to say.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kefiloe
Recruitment, 11-50 employees
More than a year
“Wonderful and most applicable.”
Pros
The support provided by the dashboard is exceptional for scheduling projects, monitoring progress and planning new ones. It is particularly beneficial for agile planning and offers easy customization options.
Cons
Among tools in the same category, Jira is exceptional. So no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
“Good tool for tracking you tasks”
Pros
I can now easily create tasks for both myself and my colleagues, assigning them accordingly. It is an excellent tool for tracking and planning my work. Also the ability to create subtasks for more detailed tracking is an added advantage.
Cons
It's a highly robust tool. Currently, I feel like I'm only looking the surface of its abilities. Initially, it was a bit challenging to learn how to use, but that's something that can be said about any tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10