Anonymous
Not Specified, 500+ employees
More than a year
“A Comprehensive Tool for Project Management and App Dev”
Pros
I have been using Jira for over a year in a mid-sized software development team, I can say that it has been a really positive experience. Jira has truly revolutionized our project management and issue tracking needs, providing a robust and highly customizable platform. The ability to create and manage multiple projects, each with its unique workflow has proven to be invaluable. The seamless integration with other Atlassian products like Confluence and Bitbucket has significantly enhanced our overall productivity by offering a cohesive ecosystem for our development process. Setting up a Kanban board and tracking exceptions has greatly improved the visibility of our development deliveries and helped our global/remote team stay focused.
Cons
Initially, there is a steep learning curve to overcome with Jira. There are numerous integration points and layers to manage, which can be a bit challenging. I also find administration to be somewhat difficult, especially determining who has the authority to create and complete stories. However, I've noticed similar feedback for most Atlassian products in general.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Great product, search needs work”
Pros
It is quite easy to set up new boards and maintain organized tracking of my work.
Cons
When I need to use the search function, the results rarely align with what I'm looking for, even when using exact phrases from the task or epic names. The search engine could definitely use some improvements to enhance usability.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Simon
Customer Service, 500+ employees
More than a year
“Powerful but at times a bit to complex”
Pros
Jira offers a wide range of plugins and dashboard options which makes it easy to track sprints in general.
Cons
There are times when the cloud version can be slow, especially when updating tickets using the Chrome browser. It often requires multiple refreshes to see the changes.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Engin
Customer Service, 500+ employees
Less than a year
“Helps A Lot for Managing Reviews”
Pros
It's an excellent tool for managing digital workflows, particularly for longer term projects.
Cons
Depending on the version, Jira can be quite slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vansika
Aviation, 500+ employees
Less than a year
“Effective Ticket Management Platform”
Pros
The option to track the invested time in each ticket is the key in enabling efficient resource planning.
Cons
There are limitations in the ticket lookup filters, and it would be beneficial to have more options.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Jorge Francisco
Product, 500+ employees
Less than a year
“Jira for IT project”
Pros
It's a fantastic tool for easily identifying task assignees, recognizing bottlenecks and determining areas that require more attention. Creating dashboards that provide a visual representation of the current status is also easy with Jira.
Cons
The complexity arises when working with queries in Jira due to the abundance of available fields to search within.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Braden
Education, E-Learning, 1-10 employees
Less than a year
“Jira - A great tool for task management”
Pros
I genuinely like how Jira helps in task tracking and collaborative work. It allows users to easily monitor the progress of different tasks and provides a user-friendly interface for creating and editing tasks.
Cons
In the beginning, certain aspects of Jira were unclear to me. For instance, understanding the differences between various types of tasks was not immediately apparent. However, with time, it became easier to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Purna
IT, 11-50 employees
Less than a year
“Efficient Task Management with Jira”
Pros
Jira provides high flexibility, efficiently tracking and managing tasks, issues, and bugs across multiple projects. It caters to both small and large-scale projects.
Cons
It takes some time to become familiar with all the features of Jira. It can be a bit overwhelming for first-time users due to its complexity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pardeep
Education, E-Learning, 11-50 employees
Less than 6 months
“Love this software and extremely very useful”
Pros
Jira makes project and task management a hassle free process, regardless of the project size or team. It simplifies the entire process.
Cons
As of now, there isn't much I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jenny
Human Resources, 101-500 employees
More than a year
“Jira is essential for all product teams”
Pros
It's an indispensable tool for sprint planning and organizing tickets. Assigning epics to tickets allows us to measure the time required for each epic through the timeline. Moving tickets across different sprints and statuses is also effortless. Overall, it's essential for teams working in an agile environment.
Cons
Sometimes, it's difficult to locate past tickets, especially when they have already been completed. There's a backlog of tickets from before I joined the company and even after. It would be great if there were easier ways to filter them based on content, perhaps utilizing AI, or based on the creation date, so I can delete some. I also wish I could rearrange sprint ordering by simply dragging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
IT, 101-500 employees
Less than a year
“Overall a good tool for Project Management”
Pros
Jira provides me with the flexibility to manage and track projects according to my preferences. It seamlessly integrates with various time-tracking tools which enhances its capabilities.
Cons
It can feel overwhelming at first, but it becomes easier with time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
“Very good application”
Pros
I really like the versatility of Jira, along with its customizable workflows and robust project management features.
Cons
Some users find Jira's interface a bit too much or complex, particularly those who are new to the software. Additionally, there have been reports of occasional performance and responsiveness issues.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Lauren
Architecture, 11-50 employees
“Jira works quite well”
Pros
With Jira now we no longer have to rely on spreadsheets.
Cons
There really isn't anything I don't like about it. It seems to meet our business needs perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Valentina
Human Resources, 500+ employees
Less than a year
“Great tool to keep your projects to the next level”
Pros
It allows you to closely monitor your projects until completion and is easy to use.
Cons
At the moment, I haven't encountered any issues or difficulties in using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ramesh
Finance, 101-500 employees
More than a year
“Jira is easy to use and sleek!”
Pros
Jira has all the necessary features to simplify project management. From organizing sprint project stories to tracking defects, it makes setting up and using the tool a breeze. The learning curve is minimal, and anyone can start utilizing its advanced features in no time.
Cons
Some navigation elements can be annoying. For example, to clone a task, you have to copy and clone, and then wait for it to finish. This process could be simplified, I believe. Additionally, creating sub-tasks could be made easier. Instead of clicking the plus button to add a sub-task, I should be able to type on the fly and click save. It would save some time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than a year
“Jira: Tool for effective software management”
Pros
What stands out to me about Jira are two things: 1. It offers estimation features, allowing us to track sprint timelines and plan our work accordingly. 2. It provides reporting and analytics capabilities that offer stakeholders a comprehensive view of user task management.
Cons
The pricing is quite high, so smaller organizations have to explore alternatives to Jira.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Moustafa
IT, 500+ employees
More than a year
“Navigating Project Success”
Pros
One of the things I truly admire about JIRA is its adaptability and versatility. It seamlessly accommodates different project management methodologies, including Agile, Scrum, Kanban and more. This flexibility empowers teams to work in a way that suits their specific needs and preferences, allowing them to operate at maximum efficiency.
Cons
While JIRA offers an impressive range of features and functionalities, one aspect that can cause issues for some users is the initial learning curve. The wide range of options and configuration settings can be overwhelming for new users, potentially resulting in a longer onboarding process.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Sai Meghana
IT, 500+ employees
More than a year
“Empower Project Management using Jira”
Pros
Its adaptability and customizability are remarkable. We often highlight how Jira can be tailored to different project management methodologies like Agile, Scrum, Kanban, or a hybrid approach, making it suitable for diverse teams and projects.
Cons
The learning curve for Jira can be steep, especially for someone like me who is new to project management software. Additionally, there have been occasional reports of performance issues or complexity in setting up and configuring Jira to fit our specific workflows.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nafijul
Graphic Design, IT, 1-10 employees
Less than a year
“Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them,”
Pros
The features of Jira are incredibly useful and make tracking multiple projects a breeze. It greatly facilitates collaboration with other team members. The app also offers seamless integration with various third-party software. For instance, it easily integrates with Hipchat and Slack for notifications and communication. There are over 3000 other integration options available to cater to different needs and tasks.
Cons
Integrating with other systems can be quite complex. Migrating a project from Microsoft Team Foundation Server to Jira is a time-consuming process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
SOHEL
Consultants, 500+ employees
“Sohels Review”
Pros
It's a fantastic online software, and it's incredibly user friendly.
Cons
Honestly I like their support and service, and their customer support service team attitude is highly commendable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10