Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

My own review of jira

Pros

Jira stands out as an excellent platform for project management particularly for software developers overseeing various aspects and tracking progress a valuable tool for team leads.

Cons

Personally I find Jira's UI less attractive due to its limited color. A more vibrant interface would impart a different feel other than that everything meets expectations.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A
Ash

Events Services, 1-10 employees

Less than a year

5.0

Jira

Pros

This program proves excellent offering userfriendly functionality that requires no prior experience.

Cons

No issues with this program it proves highly beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

Solid tool for product managers and engineers

Pros

Embracing Agile principles at our company Jira effectively integrates them notably through the kanban board. This feature benefits product managers and engineers ensuring teams stay on track and meet release deadlines. As a tech support administrator I find it valuable for submitting issues with context and severity considerations for engineers and product managers.

Cons

For those not inclined towards Kanban there's a restricted array of alternative views which some employees find insufficient. Furthermore the learning curve poses a challenge for new employees and users especially with a perplexing UI.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

Jira for Web developers

Pros

Jira provides robust tools for efficient planning tracking and management of work. It supports the creation of Kanban and Scrum boards enhancing visual project tracking.

Cons

Jira can be overwhelming for firsttime users of this software type given its numerous and intricate functionalities.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A
Aayush

Information Technology and Services, 500+ employees

More than a year

5.0

Jira Perfect tool for ProjectTask Management

Pros

What I appreciate most about Jira is its seamless collaboration capabilities enabling effective task management and project agility. The userfriendly interface featuring draganddrop functionality contributes to easy movement of tickets or tasks across different phases of project management. Furthermore its integration with various thirdparty providers enhances workflow manageability.

Cons

It imposes constraints on the size of messages in a ticket and attachments. Managing tasks especially when numerous can be challenging making it difficult to track specific tasks or locate older tickets from our team.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

Less than a year

5.0

Jira

Pros

Easy simple fast accurate trustworthy and helpful a summary of the positive attributes of Jira.

Cons

I appreciate everything about Jira and its functionality.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

I
Isaiah

Financial Services, 500+ employees

More than a year

5.0

The jira review

Pros

Jira delivers an excellent project management experience complemented by userfriendly procedures.

Cons

Customer support had me waiting at times but that was a onetime event.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

B
Barbara

Non-Profit Organization Management, 51-100 employees

More than a year

4.0

Project Management is easier with Jira

Pros

JIRA's bug tracking and project task tracking features enable our onsite team to effortlessly monitor defects and prioritize fixes. As someone overseeing resource distribution across multiple clients and projects Kanban boards provide a clear overview of individual activity durations.

Cons

Mobile access is somewhat challenging in browserbased usage. A potential solution involves creating a highquality user experience separate from any mobile app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 11-50 employees

More than a year

4.0

Great to manage a team with developers and your roadmap

Pros

The centralized assignment and review of tasks stand out as valuable features.

Cons

Some aspects of the UI could offer more customization.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

A solid task management tool

Pros

Jira proves to be a very intuitive tool simplifying the creation and tracking of tasks throughout their lifecycle.

Cons

Working with subtasks and maintaining a clean board during the handling of such issues can be a bit complex.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

F
Ferent

Building Materials, 11-50 employees

More than a year

5.0

It helps me for advanced tracking with Wrike

Pros

Integrating Jira with Wrike enhances project performance tracking. Jira excels in providing a simple wellstructured approach to task and request management fostering collaboration through features like liking commenting notifications and file attachments. The affordability and effectiveness coupled with analytics and reporting features like Jira Query Language contribute to efficient project progress tracking and decisionmaking.

Cons

So far I haven't identified any criticisms it's working well which is why I continue to use it today.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

K
Kostadinka

Computer Networking, 11-50 employees

Less than a year

5.0

Amazing software

Pros

The progress tracking feature in Jira is described as amazing.

Cons

The reporting and statistics feature could be enhanced.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J
Justin

Banking, 101-500 employees

More than a year

5.0

Happy with Jira

Pros

Submitting a support ticket is made easy by the userfriendly interface.

Cons

Unable to control the speed of my team's response to ticket requests.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

P
Priyank

Information Technology and Services, 500+ employees

More than a year

5.0

Ease of use of JIRA

Pros

Utilized for several years in project management and defect tracking Jira consistently proves effective and reliable for these purposes.

Cons

No specific issues encountered with the product.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

G
Gina

Hospitality, 51-100 employees

Less than a year

3.0

JIRA STEPS

Pros

Jira serves as a centralized hub for tracking all projects and tasks.

Cons

Creating approving and reviewing tickets involves too many steps. The language isn't userfriendly and more descriptive approval codes or a key would be beneficial.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

T
TOMIA

Entertainment, 1-10 employees

More than a year

5.0

Thank god for Jira

Pros

The organized structure of Jira coupled with its ease of navigation contributes to effective business organization.

Cons

I genuinely have nothing negative to say about Jira we've never encountered any problems. We can always quickly find what we need.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

V
Viviana

Utilities, 51-100 employees

Less than 6 months

5.0

Jira is easy and intuitive.

Pros

Capterra encompassing an array of tools including Jira is an essential part of daily use due to its structured reality and intuitive features.

Cons

It's easy and intuitive part of my daily routine.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

Fantastic Project and Task Manager

Pros

Jira stands out as software providing out of the box functionalities for project management task management and team and time management all conveniently accessible on a single dashboard eliminating the need to switch between various solutions.

Cons

Jira is excellent software but the UI could be improved for better userfriendliness otherwise there's nothing I dislike in the overall solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MAM
M A Malak

Executive Office, 101-500 employees

More than a year

5.0

Jira Best For Business

Pros

Jira's integration capabilities with other Atlassian products are highly valued by users. The userfriendly interface and collaboration features with the team and customer service system prove beneficial for business.

Cons

The high price poses a significant challenge for small businesses and the limited number of software integrations is another drawback.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
Jesse

Music, 1-10 employees

Less than a year

4.0

Great for designers

Pros

Described as one of the best places for a team of creatives highlighting Jira's suitability for creative collaboration.

Cons

I recall it being a bit confusing to figure out initially.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7