Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
May 2024

A Comprehensive Tool for Project Management and App Dev

Pros

I have been using Jira for over a year in a mid-sized software development team, I can say that it has been a really positive experience. Jira has truly revolutionized our project management and issue tracking needs, providing a robust and highly customizable platform. The ability to create and manage multiple projects, each with its unique workflow has proven to be invaluable. The seamless integration with other Atlassian products like Confluence and Bitbucket has significantly enhanced our overall productivity by offering a cohesive ecosystem for our development process. Setting up a Kanban board and tracking exceptions has greatly improved the visibility of our development deliveries and helped our global/remote team stay focused.

Cons

Initially, there is a steep learning curve to overcome with Jira. There are numerous integration points and layers to manage, which can be a bit challenging. I also find administration to be somewhat difficult, especially determining who has the authority to create and complete stories. However, I've noticed similar feedback for most Atlassian products in general.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
May 2024

Great product, search needs work

Pros

It is quite easy to set up new boards and maintain organized tracking of my work.

Cons

When I need to use the search function, the results rarely align with what I'm looking for, even when using exact phrases from the task or epic names. The search engine could definitely use some improvements to enhance usability.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

S

Simon

Customer Service, 500+ employees

More than a year

4.0
May 2024

Powerful but at times a bit to complex

Pros

Jira offers a wide range of plugins and dashboard options which makes it easy to track sprints in general.

Cons

There are times when the cloud version can be slow, especially when updating tickets using the Chrome browser. It often requires multiple refreshes to see the changes.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

E

Engin

Customer Service, 500+ employees

Less than a year

5.0
May 2024

Helps A Lot for Managing Reviews

Pros

It's an excellent tool for managing digital workflows, particularly for longer term projects.

Cons

Depending on the version, Jira can be quite slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Vansika

Aviation, 500+ employees

Less than a year

5.0
May 2024

Effective Ticket Management Platform

Pros

The option to track the invested time in each ticket is the key in enabling efficient resource planning.

Cons

There are limitations in the ticket lookup filters, and it would be beneficial to have more options.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

JF

Jorge Francisco

Product, 500+ employees

Less than a year

5.0
May 2024

Jira for IT project

Pros

It's a fantastic tool for easily identifying task assignees, recognizing bottlenecks and determining areas that require more attention. Creating dashboards that provide a visual representation of the current status is also easy with Jira.

Cons

The complexity arises when working with queries in Jira due to the abundance of available fields to search within.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

B

Braden

Education, E-Learning, 1-10 employees

Less than a year

5.0
May 2024

Jira - A great tool for task management

Pros

I genuinely like how Jira helps in task tracking and collaborative work. It allows users to easily monitor the progress of different tasks and provides a user-friendly interface for creating and editing tasks.

Cons

In the beginning, certain aspects of Jira were unclear to me. For instance, understanding the differences between various types of tasks was not immediately apparent. However, with time, it became easier to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Purna

IT, 11-50 employees

Less than a year

5.0
May 2024

Efficient Task Management with Jira

Pros

Jira provides high flexibility, efficiently tracking and managing tasks, issues, and bugs across multiple projects. It caters to both small and large-scale projects.

Cons

It takes some time to become familiar with all the features of Jira. It can be a bit overwhelming for first-time users due to its complexity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Pardeep

Education, E-Learning, 11-50 employees

Less than 6 months

5.0
May 2024

Love this software and extremely very useful

Pros

Jira makes project and task management a hassle free process, regardless of the project size or team. It simplifies the entire process.

Cons

As of now, there isn't much I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jenny

Human Resources, 101-500 employees

More than a year

5.0
May 2024

Jira is essential for all product teams

Pros

It's an indispensable tool for sprint planning and organizing tickets. Assigning epics to tickets allows us to measure the time required for each epic through the timeline. Moving tickets across different sprints and statuses is also effortless. Overall, it's essential for teams working in an agile environment.

Cons

Sometimes, it's difficult to locate past tickets, especially when they have already been completed. There's a backlog of tickets from before I joined the company and even after. It would be great if there were easier ways to filter them based on content, perhaps utilizing AI, or based on the creation date, so I can delete some. I also wish I could rearrange sprint ordering by simply dragging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sam

IT, 101-500 employees

Less than a year

4.0
May 2024

Overall a good tool for Project Management

Pros

Jira provides me with the flexibility to manage and track projects according to my preferences. It seamlessly integrates with various time-tracking tools which enhances its capabilities.

Cons

It can feel overwhelming at first, but it becomes easier with time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than a year

4.0
April 2024

Very good application

Pros

I really like the versatility of Jira, along with its customizable workflows and robust project management features.

Cons

Some users find Jira's interface a bit too much or complex, particularly those who are new to the software. Additionally, there have been reports of occasional performance and responsiveness issues.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

L

Lauren

Architecture, 11-50 employees

4.0
April 2024

Jira works quite well

Pros

With Jira now we no longer have to rely on spreadsheets.

Cons

There really isn't anything I don't like about it. It seems to meet our business needs perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

V

Valentina

Human Resources, 500+ employees

Less than a year

5.0
April 2024

Great tool to keep your projects to the next level

Pros

It allows you to closely monitor your projects until completion and is easy to use.

Cons

At the moment, I haven't encountered any issues or difficulties in using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ramesh

Finance, 101-500 employees

More than a year

5.0
April 2024

Jira is easy to use and sleek!

Pros

Jira has all the necessary features to simplify project management. From organizing sprint project stories to tracking defects, it makes setting up and using the tool a breeze. The learning curve is minimal, and anyone can start utilizing its advanced features in no time.

Cons

Some navigation elements can be annoying. For example, to clone a task, you have to copy and clone, and then wait for it to finish. This process could be simplified, I believe. Additionally, creating sub-tasks could be made easier. Instead of clicking the plus button to add a sub-task, I should be able to type on the fly and click save. It would save some time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than a year

5.0
April 2024

Jira: Tool for effective software management

Pros

What stands out to me about Jira are two things: 1. It offers estimation features, allowing us to track sprint timelines and plan our work accordingly. 2. It provides reporting and analytics capabilities that offer stakeholders a comprehensive view of user task management.

Cons

The pricing is quite high, so smaller organizations have to explore alternatives to Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

M

Moustafa

IT, 500+ employees

More than a year

5.0
April 2024

Navigating Project Success

Pros

One of the things I truly admire about JIRA is its adaptability and versatility. It seamlessly accommodates different project management methodologies, including Agile, Scrum, Kanban and more. This flexibility empowers teams to work in a way that suits their specific needs and preferences, allowing them to operate at maximum efficiency.

Cons

While JIRA offers an impressive range of features and functionalities, one aspect that can cause issues for some users is the initial learning curve. The wide range of options and configuration settings can be overwhelming for new users, potentially resulting in a longer onboarding process.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

SM

Sai Meghana

IT, 500+ employees

More than a year

4.0
April 2024

Empower Project Management using Jira

Pros

Its adaptability and customizability are remarkable. We often highlight how Jira can be tailored to different project management methodologies like Agile, Scrum, Kanban, or a hybrid approach, making it suitable for diverse teams and projects.

Cons

The learning curve for Jira can be steep, especially for someone like me who is new to project management software. Additionally, there have been occasional reports of performance issues or complexity in setting up and configuring Jira to fit our specific workflows.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

Nafijul

Graphic Design, IT, 1-10 employees

Less than a year

5.0
April 2024

Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them,

Pros

The features of Jira are incredibly useful and make tracking multiple projects a breeze. It greatly facilitates collaboration with other team members. The app also offers seamless integration with various third-party software. For instance, it easily integrates with Hipchat and Slack for notifications and communication. There are over 3000 other integration options available to cater to different needs and tasks.

Cons

Integrating with other systems can be quite complex. Migrating a project from Microsoft Team Foundation Server to Jira is a time-consuming process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

SOHEL

Consultants, 500+ employees

5.0
April 2024

Sohels Review

Pros

It's a fantastic online software, and it's incredibly user friendly.

Cons

Honestly I like their support and service, and their customer support service team attitude is highly commendable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10