Computer Software, 11-50 employees
More than a year
“Efficient for team collaboration”
Pros
Jira is primarily used to report issues or bugs to the IT and Dev team offering efficiency and ease of use. It also serves as a platform for suggesting new product features.
Cons
Nothing noteworthy noticed thus far.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Not Specified, 500+ employees
More than a year
“Review”
Pros
I appreciate Jira's userfriendly interface.
Cons
I dislike the frequent crashes experienced with Jira's app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Leisure Travel & Tourism, 11-50 employees
More than a year
“Solid but expensive tool”
Pros
It functions effectively as a tool for essential project management tasks providing a diverse range of features.
Cons
Usability complexities and potentially high pricing for larger user teams are drawbacks.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Jira helps professionalize your business”
Pros
Jira serves as a powerful tool for predominantly agile organizations allowing straightforward setup of scrum or kanban boards. Notably the reporting functions especially through Advanced Roadmaps in the Premium plan stand out. Enhanced flexibility is achieved through the app marketplace and integration with other software. Jira remains relatively userfriendly catering even to those less techsavvy.
Cons
The plethora of features in Jira results in a learning curve requiring time investment for optimal utilization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Biotechnology, 1-10 employees
“A review about JIRA”
Pros
It contributes to the organization and execution of projects or tasks.
Cons
I have no grievances with anything about Jira.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“Best management tool for the activities under one platform.”
Pros
The user interface is easily navigable reliable trustworthy and friendly requiring no prior experience with management tools.
Cons
While not encountering significant issues a concern is the inability to reuse or modify reports with new attributes. Adjustments may be needed for Jira's processes to align with unique IT project requirements.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Not Specified, 11-50 employees
More than a year
“All in One tool for ITTech companies”
Pros
The seamless communication between Jira service management and Jira software development is a noteworthy feature.
Cons
Customizing workflow management in Jira proves challenging.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Not Specified, 1-10 employees
“experience in jira”
Pros
Scrum boards for Agile sprint execution and Kanban boards for realtime workflow visualization simplify the process of finding monitoring and logging bugs all within a framework of heightened security.
Cons
The interface lacks intuitiveness for nondevelopers missing crucial features like Gantt charts and offering insufficient support for external collaboration.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Outsourcing/Offshoring, 500+ employees
More than a year
“Start Managing projects in minutes”
Pros
The interface is straightforward requiring only minutes to grasp and start using.
Cons
Presently I haven't come across any dislikes.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Pharmaceuticals, 11-50 employees
Less than 6 months
“Task management king”
Pros
Jira is valued for its ability to provide clarity on what needs to be done and when.
Cons
My reluctance toward Jira stems from the learning curve required to master the platform.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 11-50 employees
More than a year
“Love and hate”
Pros
Jira's impressive capability is evident in its handling of various project management tasks and workflows.
Cons
Jira can be excessively challenging for seemingly simple tasks at times.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Automotive, 51-100 employees
Less than 6 months
“great tool”
Pros
It stands out for being remarkably easy to use and facilitating seamless connectivity within teams.
Cons
The multitude of views and tabs in Jira can be confusing.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“streamlining workflow and collaboration with jira”
Pros
As an issue tracking tool Jira excels in features like issue tracking dashboard and reporting custom fields and issue types.
Cons
Despite daily use in our company I haven't found anything to like about Jira.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
Less than 6 months
“JIRA Review”
Pros
The direct nature of filing tickets in Jira is a positive aspect empowering users to locate and use a specific group for routing their tickets unlike in other software.
Cons
Occasionally Jira fails to open on a regular browser necessitating the use of an Incognito browser.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Not Specified, 51-100 employees
More than a year
“Great for bug tracking and program management”
Pros
The ability to track tickets via Jira and email along with accountability and transparency in ticket status and assignees is emphasized.
Cons
Jira can be overwhelming for basic users on certain occasions.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Accounting, 51-100 employees
More than a year
“Planning and Managing Workstreams guide me through the labrynth of my busy work life”
Pros
Jira plays a crucial role in tracking project performance offering a sculpted approach to task management. Collaboration is simplified through features like chatting with teammates notifications file attachments and direct email sending. The combination of affordability and effectiveness along with reporting and analytics features contributes to efficient project progress tracking and decisionmaking.
Cons
Thus far I have encountered no issues with Jira.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Professional Training & Coaching, 500+ employees
Less than 6 months
“Using Jira in the Professional Services world”
Pros
Jira among the project admin tools used provides basic functionality. While it may not be a personal favorite compared to Atlassian it fulfills its purpose with no significant positive feedback.
Cons
My experience with Jira has left me with reservations. The busy interface requires extensive training for new project managers and the tools lack intuitiveness.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
E-Learning, 51-100 employees
More than a year
“Jira is great for bug reporting purposes”
Pros
The ease of tracking progress in bug reports from the support side positions Jira as an ideal tool for support and engineering collaboration ensuring customer satisfaction and effective issue resolution.
Cons
While generally userfriendly navigating dashboards in Jira can be challenging especially with multiple teams working on numerous bug reports.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Publishing, 51-100 employees
More than a year
“Good task management platform”
Pros
Jira is found to be very userfriendly allowing comments and document uploads. Navigating through the full task thread is straightforward and email notifications for updates are received promptly.
Cons
I can't think of anything to dislike about Jira.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Computer & Network Security, 11-50 employees
More than a year
“Solid product”
Pros
Its ease of use and the capability to include team members as needed for assignments are acknowledged.
Cons
Some aspects of the reporting feature in Jira need improvement particularly when tracking task completion details.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7