Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L
Louisa

Computer Software, 11-50 employees

More than a year

5.0

Efficient for team collaboration

Pros

Jira is primarily used to report issues or bugs to the IT and Dev team offering efficiency and ease of use. It also serves as a platform for suggesting new product features.

Cons

Nothing noteworthy noticed thus far.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

3.0

Review

Pros

I appreciate Jira's userfriendly interface.

Cons

I dislike the frequent crashes experienced with Jira's app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

M
Marco

Leisure Travel & Tourism, 11-50 employees

More than a year

4.0

Solid but expensive tool

Pros

It functions effectively as a tool for essential project management tasks providing a diverse range of features.

Cons

Usability complexities and potentially high pricing for larger user teams are drawbacks.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

M
Marc

Information Technology and Services, 500+ employees

Less than a year

5.0

Jira helps professionalize your business

Pros

Jira serves as a powerful tool for predominantly agile organizations allowing straightforward setup of scrum or kanban boards. Notably the reporting functions especially through Advanced Roadmaps in the Premium plan stand out. Enhanced flexibility is achieved through the app marketplace and integration with other software. Jira remains relatively userfriendly catering even to those less techsavvy.

Cons

The plethora of features in Jira results in a learning curve requiring time investment for optimal utilization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

N
Naquentta

Biotechnology, 1-10 employees

4.0

A review about JIRA

Pros

It contributes to the organization and execution of projects or tasks.

Cons

I have no grievances with anything about Jira.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Atit

Information Technology and Services, 500+ employees

More than a year

5.0

Best management tool for the activities under one platform.

Pros

The user interface is easily navigable reliable trustworthy and friendly requiring no prior experience with management tools.

Cons

While not encountering significant issues a concern is the inability to reuse or modify reports with new attributes. Adjustments may be needed for Jira's processes to align with unique IT project requirements.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

All in One tool for ITTech companies

Pros

The seamless communication between Jira service management and Jira software development is a noteworthy feature.

Cons

Customizing workflow management in Jira proves challenging.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

3.0

experience in jira

Pros

Scrum boards for Agile sprint execution and Kanban boards for realtime workflow visualization simplify the process of finding monitoring and logging bugs all within a framework of heightened security.

Cons

The interface lacks intuitiveness for nondevelopers missing crucial features like Gantt charts and offering insufficient support for external collaboration.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

J
Juan

Outsourcing/Offshoring, 500+ employees

More than a year

5.0

Start Managing projects in minutes

Pros

The interface is straightforward requiring only minutes to grasp and start using.

Cons

Presently I haven't come across any dislikes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

E
Ernest

Pharmaceuticals, 11-50 employees

Less than 6 months

5.0

Task management king

Pros

Jira is valued for its ability to provide clarity on what needs to be done and when.

Cons

My reluctance toward Jira stems from the learning curve required to master the platform.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

T
Tomas

Computer Software, 11-50 employees

More than a year

2.0

Love and hate

Pros

Jira's impressive capability is evident in its handling of various project management tasks and workflows.

Cons

Jira can be excessively challenging for seemingly simple tasks at times.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

5

M
Max

Automotive, 51-100 employees

Less than 6 months

5.0

great tool

Pros

It stands out for being remarkably easy to use and facilitating seamless connectivity within teams.

Cons

The multitude of views and tabs in Jira can be confusing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

N
Namrata

Information Technology and Services, 500+ employees

More than a year

5.0

streamlining workflow and collaboration with jira

Pros

As an issue tracking tool Jira excels in features like issue tracking dashboard and reporting custom fields and issue types.

Cons

Despite daily use in our company I haven't found anything to like about Jira.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

J
Johnrey

Information Technology and Services, 500+ employees

Less than 6 months

5.0

JIRA Review

Pros

The direct nature of filing tickets in Jira is a positive aspect empowering users to locate and use a specific group for routing their tickets unlike in other software.

Cons

Occasionally Jira fails to open on a regular browser necessitating the use of an Incognito browser.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

Great for bug tracking and program management

Pros

The ability to track tickets via Jira and email along with accountability and transparency in ticket status and assignees is emphasized.

Cons

Jira can be overwhelming for basic users on certain occasions.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

K
Kimani

Accounting, 51-100 employees

More than a year

5.0

Planning and Managing Workstreams guide me through the labrynth of my busy work life

Pros

Jira plays a crucial role in tracking project performance offering a sculpted approach to task management. Collaboration is simplified through features like chatting with teammates notifications file attachments and direct email sending. The combination of affordability and effectiveness along with reporting and analytics features contributes to efficient project progress tracking and decisionmaking.

Cons

Thus far I have encountered no issues with Jira.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

P
Paul

Professional Training & Coaching, 500+ employees

Less than 6 months

4.0

Using Jira in the Professional Services world

Pros

Jira among the project admin tools used provides basic functionality. While it may not be a personal favorite compared to Atlassian it fulfills its purpose with no significant positive feedback.

Cons

My experience with Jira has left me with reservations. The busy interface requires extensive training for new project managers and the tools lack intuitiveness.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

L
Lilian

E-Learning, 51-100 employees

More than a year

5.0

Jira is great for bug reporting purposes

Pros

The ease of tracking progress in bug reports from the support side positions Jira as an ideal tool for support and engineering collaboration ensuring customer satisfaction and effective issue resolution.

Cons

While generally userfriendly navigating dashboards in Jira can be challenging especially with multiple teams working on numerous bug reports.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

J
Jess

Publishing, 51-100 employees

More than a year

5.0

Good task management platform

Pros

Jira is found to be very userfriendly allowing comments and document uploads. Navigating through the full task thread is straightforward and email notifications for updates are received promptly.

Cons

I can't think of anything to dislike about Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

N
Nick

Computer & Network Security, 11-50 employees

More than a year

4.0

Solid product

Pros

Its ease of use and the capability to include team members as needed for assignments are acknowledged.

Cons

Some aspects of the reporting feature in Jira need improvement particularly when tracking task completion details.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7