Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

T

Tsvetelina

Accounting, 500+ employees

Less than 6 months

5.0
April 2024

Easy tool to use

Pros

JIRA is highly customizable and user friendly. I use it daily to generate my reports.

Cons

The lack of standardization in setting features can cause delays.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

B

BHARAT

IT, 500+ employees

More than a year

5.0
April 2024

Jira helps team to remain agile

Pros

Jira is so easy to set up, and new users can get started without any hassle.

Cons

While Jira is not the most expensive option, there are cheaper products available claiming to have similar features. Hence, making a business case for Jira can sometimes be challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

D

Daniel

Recruitment, 11-50 employees

Less than 6 months

4.0
April 2024

This Works for Developers to Customer Support.

Pros

Getting started with Jira is not troublesome. It has many features I don't use in my role, but it's an amazing tool for collaboration across the entire company. Our customer support team uses it to communicate their needs to our developers, all overseen by our CEO.

Cons

This is a minor drawback because it honestly doesn't matter, however I would like to say that the interface doesn't look friendly. I understand that it's not necessary if you're familiar with this software, but it's noticeable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Tej

IT, 500+ employees

Less than 6 months

5.0
April 2024

Jira the scm management

Pros

The best part about Jira is its user interface, which can be customized according to our needs. We can create custom tasks like Epics and features. It seamlessly integrates with other tools like MS Teams and Azure DevOps, providing extensions and third-party integration options. It's fabulous because it allows us to migrate from other SCM tools like monday.com, Azure Boards, Slack, etc. Additionally, Jira offers a convenient dashboard that consolidates all project reports in one place.

Cons

The cost poses a barrier for startups or small-sized companies with around 10 to 20 members. It would be beneficial if it were free for them. Other tools like Azure Board provide free access for up to 5 people in an organization. The migration/sync process is not easy and free with other tools. Understanding the process of migrating from Azure Board to Jira takes time. There are numerous extensions and third-party tools available, but they often come with high costs. The automatic sync after 180 seconds of updates in Azure Board is not ideal, and the manual refresh button is inconvenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Derek

Product, 1-10 employees

3.0
April 2024

Jira is useful

Pros

I found the product management features to be quite impressive. They helped me become more organized and stay on top of things.

Cons

Some of the features are of no use or lack sufficient functionality.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anterpreet

IT, 1-10 employees

More than a year

5.0
April 2024

All-in-one project management tool

Pros

In my opinion, the JIRA tool gets the job done, and I highly recommend it. I'm genuinely impressed by its features, which encompass problem tracking, project management, agile development, configurable processes and seamless integration with other programs. It allows us to easily create, track and manage issues and tasks.

Cons

Complexity is the main hurdle for beginners. Additionally, it has limited built-in testing features technically, and the setup cost can be high for startup firms and smaller companies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Athira

Import and Export, 51-100 employees

More than a year

5.0
April 2024

Best tool for tracking team work

Pros

Tracking task progress is a not a problem anymore with Jira, and we can conveniently attach files for future reference.

Cons

I can't think of any cons of Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Finance, 500+ employees

More than a year

5.0
April 2024

Jira is the ultimate project management tool out there

Pros

Jira offers complete visibility into projects across the organization, from our own team to the entire enterprise. It allows us to manage every aspect of projects and customize input fields as needed.

Cons

Jira is not for newbies I believe as you have to go through a lot of learning since it involves so much functionality. It takes a long time to fully learn the platform, and even then, there's always something new to discover.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

8

Functionality

8

A

arkangshu

Finance, 1-10 employees

Less than 6 months

5.0
April 2024

I recommend everyone to use JIRA

Pros

What I like most about Jira is its impressive set of features. They are incredibly useful and allow me to effortlessly track multiple projects.

Cons

The aspect I like the least about Jira is its limited number of software integrations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
April 2024

Very good service management tool

Pros

The tool offers automation and supports customized scripts for developers. From an end-user perspective, the interface is simplified to the point where you always know what to do next without requiring a user guide.

Cons

Perhaps the solution I used is not extended to other modules beyond being a service management tool, but it works very effectively in that regard.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E

Edward

Healthcare, 500+ employees

Less than 6 months

4.0
April 2024

Jira is like a friend

Pros

It's incredible how user-friendly this tool is for executing and scheduling my work.

Cons

So far, I have no complaints about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

F

Fassil

IT, 11-50 employees

Less than a year

5.0
April 2024

Why Jira Is Our Favorite

Pros

When it comes to project management, tracking and scheduling, Jira provides everything we need and has been extremely helpful.

Cons

Jira has performed really well, and I haven't faced any major issues till this date.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Aamir

IT, 51-100 employees

More than a year

5.0
March 2024

Jira life saver

Pros

It efficiently streamlines everything for easy management.

Cons

Sometimes it can be challenging to locate a specific task.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

V

Volkan

Insurance, 101-500 employees

More than a year

4.0
March 2024

Ubiquitous tool, needing usability revamp

Pros

It covers backlog prioritization, sprint planning, and more.

Cons

Creating a simple task requires too many clicks.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 1-10 employees

Less than a year

4.0
March 2024

Amazing tool for Project Management

Pros

Jira serves as an all in one platform for project management. The inclusion of dashboarding features means I no longer need to use any other tool for that purpose.

Cons

So far, it's a good tool, and there's nothing I dislike about it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

W

Wannes

IT, 500+ employees

More than a year

5.0
March 2024

good tool for development teams

Pros

The user interface is so easy to use and understand, making it a beloved tool among our team.

Cons

It's easy to complicate things for oneself by adding too many features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L

luisa

Product, 500+ employees

Less than a year

5.0
March 2024

Easy to use, and makes daily routine easier by checking in which step the task is.

Pros

Managing task progress and understanding which step/person is currently on or paused is incredibly easy.

Cons

Initially, it's not so easy to locate all the features.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

10

C

Catalin

IT, 1-10 employees

3.0
March 2024

A product with some space to improve

Pros

Task management runs smoothly and seamlessly.

Cons

The reporting and filtering functions could use some enhancements.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

F

Faz

Public Sector, 11-50 employees

Less than a year

4.0
March 2024

Brickflow Loves Jira

Pros

Jira is essential for Brickflow because it keeps everything organized with boards and to-do lists, while also making collaboration effortless. It allows everyone to stay updated on project progress and work together seamlessly, which is fantastic.

Cons

Jira can be a mixed bag. While it excels in organization with boards and to-do lists, setting it up can feel like navigating a maze. Collaboration features are limited, so direct communication with teammates within the app is not possible. For non-technical teams, Jira's extensive features might be excessive compared to simpler tools.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

10

J

James

IT, 11-50 employees

More than a year

3.0
March 2024

Admin and service desk user

Pros

It's fantastic for managing projects or service desks, providing a wide range of customizable options.

Cons

Automations have recently undergone changes, and additional costs are now associated with them. It would be helpful if Jira allowed for a larger comment field.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

6