Tsvetelina
Accounting, 500+ employees
Less than 6 months
“Easy tool to use”
Pros
JIRA is highly customizable and user friendly. I use it daily to generate my reports.
Cons
The lack of standardization in setting features can cause delays.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
BHARAT
IT, 500+ employees
More than a year
“Jira helps team to remain agile”
Pros
Jira is so easy to set up, and new users can get started without any hassle.
Cons
While Jira is not the most expensive option, there are cheaper products available claiming to have similar features. Hence, making a business case for Jira can sometimes be challenging.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Daniel
Recruitment, 11-50 employees
Less than 6 months
“This Works for Developers to Customer Support.”
Pros
Getting started with Jira is not troublesome. It has many features I don't use in my role, but it's an amazing tool for collaboration across the entire company. Our customer support team uses it to communicate their needs to our developers, all overseen by our CEO.
Cons
This is a minor drawback because it honestly doesn't matter, however I would like to say that the interface doesn't look friendly. I understand that it's not necessary if you're familiar with this software, but it's noticeable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tej
IT, 500+ employees
Less than 6 months
“Jira the scm management”
Pros
The best part about Jira is its user interface, which can be customized according to our needs. We can create custom tasks like Epics and features. It seamlessly integrates with other tools like MS Teams and Azure DevOps, providing extensions and third-party integration options. It's fabulous because it allows us to migrate from other SCM tools like monday.com, Azure Boards, Slack, etc. Additionally, Jira offers a convenient dashboard that consolidates all project reports in one place.
Cons
The cost poses a barrier for startups or small-sized companies with around 10 to 20 members. It would be beneficial if it were free for them. Other tools like Azure Board provide free access for up to 5 people in an organization. The migration/sync process is not easy and free with other tools. Understanding the process of migrating from Azure Board to Jira takes time. There are numerous extensions and third-party tools available, but they often come with high costs. The automatic sync after 180 seconds of updates in Azure Board is not ideal, and the manual refresh button is inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derek
Product, 1-10 employees
“Jira is useful”
Pros
I found the product management features to be quite impressive. They helped me become more organized and stay on top of things.
Cons
Some of the features are of no use or lack sufficient functionality.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anterpreet
IT, 1-10 employees
More than a year
“All-in-one project management tool”
Pros
In my opinion, the JIRA tool gets the job done, and I highly recommend it. I'm genuinely impressed by its features, which encompass problem tracking, project management, agile development, configurable processes and seamless integration with other programs. It allows us to easily create, track and manage issues and tasks.
Cons
Complexity is the main hurdle for beginners. Additionally, it has limited built-in testing features technically, and the setup cost can be high for startup firms and smaller companies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Athira
Import and Export, 51-100 employees
More than a year
“Best tool for tracking team work”
Pros
Tracking task progress is a not a problem anymore with Jira, and we can conveniently attach files for future reference.
Cons
I can't think of any cons of Jira.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrew
Finance, 500+ employees
More than a year
“Jira is the ultimate project management tool out there”
Pros
Jira offers complete visibility into projects across the organization, from our own team to the entire enterprise. It allows us to manage every aspect of projects and customize input fields as needed.
Cons
Jira is not for newbies I believe as you have to go through a lot of learning since it involves so much functionality. It takes a long time to fully learn the platform, and even then, there's always something new to discover.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
8
Functionality
8
arkangshu
Finance, 1-10 employees
Less than 6 months
“I recommend everyone to use JIRA”
Pros
What I like most about Jira is its impressive set of features. They are incredibly useful and allow me to effortlessly track multiple projects.
Cons
The aspect I like the least about Jira is its limited number of software integrations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Very good service management tool”
Pros
The tool offers automation and supports customized scripts for developers. From an end-user perspective, the interface is simplified to the point where you always know what to do next without requiring a user guide.
Cons
Perhaps the solution I used is not extended to other modules beyond being a service management tool, but it works very effectively in that regard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Edward
Healthcare, 500+ employees
Less than 6 months
“Jira is like a friend”
Pros
It's incredible how user-friendly this tool is for executing and scheduling my work.
Cons
So far, I have no complaints about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Fassil
IT, 11-50 employees
Less than a year
“Why Jira Is Our Favorite”
Pros
When it comes to project management, tracking and scheduling, Jira provides everything we need and has been extremely helpful.
Cons
Jira has performed really well, and I haven't faced any major issues till this date.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Aamir
IT, 51-100 employees
More than a year
“Jira life saver”
Pros
It efficiently streamlines everything for easy management.
Cons
Sometimes it can be challenging to locate a specific task.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Volkan
Insurance, 101-500 employees
More than a year
“Ubiquitous tool, needing usability revamp”
Pros
It covers backlog prioritization, sprint planning, and more.
Cons
Creating a simple task requires too many clicks.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Not Specified, 1-10 employees
Less than a year
“Amazing tool for Project Management”
Pros
Jira serves as an all in one platform for project management. The inclusion of dashboarding features means I no longer need to use any other tool for that purpose.
Cons
So far, it's a good tool, and there's nothing I dislike about it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Wannes
IT, 500+ employees
More than a year
“good tool for development teams”
Pros
The user interface is so easy to use and understand, making it a beloved tool among our team.
Cons
It's easy to complicate things for oneself by adding too many features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
luisa
Product, 500+ employees
Less than a year
“Easy to use, and makes daily routine easier by checking in which step the task is.”
Pros
Managing task progress and understanding which step/person is currently on or paused is incredibly easy.
Cons
Initially, it's not so easy to locate all the features.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Catalin
IT, 1-10 employees
“A product with some space to improve”
Pros
Task management runs smoothly and seamlessly.
Cons
The reporting and filtering functions could use some enhancements.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Faz
Public Sector, 11-50 employees
Less than a year
“Brickflow Loves Jira”
Pros
Jira is essential for Brickflow because it keeps everything organized with boards and to-do lists, while also making collaboration effortless. It allows everyone to stay updated on project progress and work together seamlessly, which is fantastic.
Cons
Jira can be a mixed bag. While it excels in organization with boards and to-do lists, setting it up can feel like navigating a maze. Collaboration features are limited, so direct communication with teammates within the app is not possible. For non-technical teams, Jira's extensive features might be excessive compared to simpler tools.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
10
James
IT, 11-50 employees
More than a year
“Admin and service desk user”
Pros
It's fantastic for managing projects or service desks, providing a wide range of customizable options.
Cons
Automations have recently undergone changes, and additional costs are now associated with them. It would be helpful if Jira allowed for a larger comment field.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
5
Functionality
6