Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

J
Janet

Health, Wellness and Fitness, 51-100 employees

More than a year

4.0

JIRA is a good tool to track work and issues

Pros

I really like the fact that it offers a simple process of submitting JIRA tickets.

Cons

Locating use cases can pose challenges on occasion.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

J
Juan

Staffing and Recruiting, 500+ employees

Less than a year

5.0

Jira as ticket system

Pros

The intuitive and configurable interface accommodates various needs particularly valued for issue tracking offering insights into common issues and efficient ticket tracking with the added benefit of commenting within tickets.

Cons

An unfavorable aspect is the inability to attach images or documents during case creation this is only feasible when creating comments.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K
Kris

Telecommunications, 500+ employees

More than a year

5.0

Ticket system every IT company needs

Pros

Appreciated for its userfriendly nature easy setup of ticket tracking efficient sprint execution and straightforward task management.

Cons

Security features encounter issues when Jira ticket information is pasted into platforms like Slack overlooking security groups and displaying all Jira tickets in the project. Nevertheless no significant issues are reported with this toolset.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B
Bradley

Telecommunications, 500+ employees

More than a year

5.0

Jira a great framework to create track and update tasks

Pros

Recognized as a reliable and proven solution within the business.

Cons

The interface occasionally exhibits clunkiness.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

I
Irina

Computer Software, 51-100 employees

More than a year

5.0

Very useful software

Pros

Appreciated for its overall capabilities and collaborative opportunities.

Cons

Some aspects of Jira might be somewhat unwieldy but overall performance is satisfactory.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

J
Jillianne

Insurance, 500+ employees

More than a year

4.0

JIRA Project Management assistant for Sales Support PM team

Pros

Commended for organizing diverse projects into sprints task assignment progress tracking and the visual arrangement of projects. The added convenience of accessibility via mobile phone is noteworthy.

Cons

The data cap for uploaded or attached documents is disliked necessitating alternative means outside the system for actions like uploading and upgrading documents when using JIRA.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

Z
Zsolt

Hospitality, 1-10 employees

Less than a year

5.0

Advanced tool

Pros

Acknowledged as a sophisticated tool with numerous options for specialized use.

Cons

It is perceived as somewhat complicated demanding effort to understand its usage.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

J
Jean

Consumer Services, 500+ employees

More than a year

5.0

Good way to track support tickets

Pros

An excellent tool for managing support tickets tracking submitter interaction and more.

Cons

The user interface could benefit from an overhaul.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Easy to use

Pros

Consolidates ongoing projects in one searchable location customizable to the organization's needs.

Cons

Locating tickets might take a moment.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

R
Ramzi

Computer Software, 1-10 employees

More than a year

4.0

Jira Pros and Cons 2023

Pros

Jira's customizable workflows empower teams to tailor processes supporting various project management methodologies. Agile boards backlogs and active sprints facilitate efficient planning tracking and execution. Robust issue tracking capabilities allow for task and bug management scalable for both small teams and large enterprises.

Cons

Jira's resource consumption particularly in larger deployments can be resourceintensive necessitating careful consideration of server resources for optimal performance.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

KL
Kunal Laxman

Computer Software, 1-10 employees

More than a year

5.0

Great product for SCRUM

Pros

An extensive tool with many features offering flexibility to use the needed ones and gradually adopt additional features. Fairly userfriendly easy to grasp.

Cons

The absence of extensive reports is noted especially detailed reports providing additional information about stories such as duration and added child issues by date.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Jira is user friendly and high customizable

Pros

Fondness for Jira due to its ability to track issues and manage projects. Highly customizable and userfriendly aiding in organization and efficient collaboration.

Cons

Jira software with its complexity can be daunting for beginners demanding a learning curve. The user interface may seem crowded and configuring workflows and settings can be timeconsuming. Pricing might present challenges for those with limited budgets.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

M
Megan

Non-Profit Organization Management, 101-500 employees

More than a year

5.0

Simple Tracking Collaboration Across Projects

Pros

Jira is favored for tracking projects across different teams providing both siloed flows and space for crossdepartment collaboration. Particularly useful for bug tracking.

Cons

Notifications can be overwhelming based on project activity suggesting a review of notification settings depending on the project's level of activity.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

JIRA

Pros

Setting up a project in JIRA and customizing it to specific needs is straightforward.

Cons

Additional costs for purchasing some addins are noted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

S
Sarah

Arts and Crafts, 1-10 employees

More than a year

3.0

Jira For Business

Pros

Jira provides users with a means to manage tasks within their teams promoting team organization and information sharing.

Cons

Onboarding new users can be challenging and navigating between tasks presents difficulties with limited interface solutions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

S
Sugam

Information Technology and Services, 11-50 employees

4.0

An Impressive Project Management Tool

Pros

I am quite pleased with the level of control it provides over project phases and hierarchies especially for tasks requiring detailed planning.

Cons

The abundance of options and customizations can be overwhelming and the systems speed is affected by repetitive data entry.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

M
Muhammed

Retail, 1-10 employees

5.0

Jira

Pros

I genuinely enjoyed the effective task tracking and analysis features offered by this application. My typical usage pattern resembles the following.

Cons

I find every feature in the application to be praiseworthy with no aspects that I dislike. Congratulations on a job well done.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

K
Kevin

Internet, 11-50 employees

5.0

Best ticket management system for web development

Pros

Setting up is a straightforward process and the cost is reasonable. It's an ideal solution for small teams to initiate operations with the capability to seamlessly scale for larger teams and projects accommodating new workflows. Additionally it integrates seamlessly with Confluence which is a valuable bonus.

Cons

Managing certain reports and customizing them with our custom fields could be made more userfriendly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

O
Onur

Computer Software, 1-10 employees

5.0

JIRA Review

Pros

Managing hundreds of technical tasks on a weekly basis is a breeze with JIRA. The user interface is thoughtfully designed for updating completing or canceling tasks. JIRA significantly simplifies our workload.

Cons

Expanding the range of available plugins in the marketplace would significantly enhance our ability to tailor our boards to our needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

J
Jeremy

Computer Software, 500+ employees

3.0

Search really kills this app

Pros

Exceptional for streamlining agile workflows and overseeing project management.

Cons

The search functionality within this enterpriselevel application is possibly one of the most challenging I've encountered. Improving this search even marginally would greatly boost my rating as the current search capability consistently frustrates me.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8