Total 5759 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

40%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

F

Faz

Public Sector, 11-50 employees

Less than a year

4.0
March 2024

Brickflow Loves Jira

Pros

Jira is essential for Brickflow because it keeps everything organized with boards and to-do lists, while also making collaboration effortless. It allows everyone to stay updated on project progress and work together seamlessly, which is fantastic.

Cons

Jira can be a mixed bag. While it excels in organization with boards and to-do lists, setting it up can feel like navigating a maze. Collaboration features are limited, so direct communication with teammates within the app is not possible. For non-technical teams, Jira's extensive features might be excessive compared to simpler tools.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

10

J

James

IT, 11-50 employees

More than a year

3.0
March 2024

Admin and service desk user

Pros

It's fantastic for managing projects or service desks, providing a wide range of customizable options.

Cons

Automations have recently undergone changes, and additional costs are now associated with them. It would be helpful if Jira allowed for a larger comment field.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

6

O

ole

IT, 51-100 employees

Less than 6 months

5.0
March 2024

Efficient tool

Pros

Jira has proved to be effective in managing projects and tasks, offering customizable options to meet our team's needs. Its seamless integration with other development tools is a noteworthy advantage.

Cons

The time tracking functionality is not ideal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Colleen

Retail, 101-500 employees

More than a year

4.0
March 2024

A necessary tool for development and project management

Pros

Jira offers a diverse range of options to effectively manage projects, tasks, schedules, and more throughout the entire development lifecycle.

Cons

Jira is constantly evolving and changing its user interface, which can cause confusion in larger teams. Establishing best practices can be challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

H

hardik

IT, 11-50 employees

Less than 6 months

4.0
March 2024

Good Task Manager

Pros

The customizability, powerful issue tracking and user-friendly interface are noteworthy features.

Cons

Complexity and occasional performance issues can affect its performance.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0
March 2024

Great for task management

Pros

The customizable workflows provided by Jira are incredibly beneficial.

Cons

In the start, it can be a bit puzzling to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N

Nick

IT, 1-10 employees

Less than a year

4.0
March 2024

Efficient Project Management with JIRA

Pros

The ability of JIRA to adapt workflows to specific project requirements is a significant advantage. This flexibility ensures that teams can structure their processes in the way that best suits their unique needs.

Cons

The extensive range of features and customization options can be overwhelming for new users or smaller teams. This steep learning curve might necessitate additional training and time for team members to become proficient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K

kristopher

Social Media, Advertising, 1-10 employees

5.0
March 2024

Good software for email management between teams

Pros

It offers a streamlined approach to project management, including email updates for outages or system maintenance. It allows us to track productivity, making it a great value.

Cons

I tried it out to assist a friend with his company, and we enjoyed it, but we felt it wasn't worth it for a small company of software engineers. It's more suitable for small businesses.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

T

Tiego

Accounting, 1-10 employees

5.0
March 2024

My best work

Pros

It's quite straightforward to use, and I can't think of any other tool that compares.

Cons

In my opinion, the website has some glitches and bugs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

5

K

Kristina

Marketing, Advertising, 101-500 employees

Less than a year

4.0
March 2024

With Jira we manage projects as a team

Pros

I can effectively manage agile projects, track issues, and release software. There are plenty of integrations with free development tools like iTs. It's highly efficient, a dependable organizer for sure.

Cons

Some drawbacks include slow loading times and the occasional possibility of system crashes. However, when it's running smoothly, it's fantastic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

I

Imen

Banking, 500+ employees

Less than a year

4.0
March 2024

A powerful project management tool

Pros

Features like backlogs and sprints assist our team in managing project phases iteratively. It integrates smoothly with other tools like Git and Slack, creating a more interconnected ecosystem for our projects.

Cons

It limits the file size for uploads.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

L

Leticia

Gambling & Casinos, 51-100 employees

Less than a year

4.0
March 2024

Jira easy work!

Pros

It's a highly intuitive and user-friendly tool. I highly recommend it as it greatly facilitates daily work.

Cons

I believe the dashboard can be enhanced and made more user-friendly, perhaps with color-coded elements like Asana.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Adam

Marketing, Advertising, 1-10 employees

More than a year

5.0
March 2024

Management for internal and external

Pros

Building a workflow and managing tasks or client issue tickets is straightforward. Internal notes can be added for team members' actions or shared with clients at each stage of the process.

Cons

Pre-set workflows don't always use the terminology that you would prefer, which can lead to complications as different workflows have different status labels.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Biniam

IT, 51-100 employees

More than a year

5.0
March 2024

improving cooperation and efficiency

Pros

It seamlessly integrates with a wide variety of external tools and services, enhancing collaboration and productivity.

Cons

It can be expensive for larger groups or organizations, especially when considering additional items and advanced features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JP

Juan Pablo

IT, 11-50 employees

More than a year

4.0
March 2024

Works very well for IT and non-IT users to manage issues and track them

Pros

Integration with third-party platforms and templates makes Jira work management suitable for non-IT purposes.

Cons

Limitations in reporting, high cost, and unsatisfactory support based on my personal experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Robert

IT, 1-10 employees

Less than a year

4.0
March 2024

Excellent Project Management Platform

Pros

It's incredibly easy to organize projects, schedule tasks, and maintain control over everything.

Cons

The interface takes a little while to become familiar with.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
March 2024

JIRA - Get Your Tasks Done!

Pros

It allows us to effortlessly create, track and manage issues and tasks. It fully supports agile development and includes features like scrum and kanban boards. The integration with Confluence and Bitbucket tools from Atlassian is excellent.

Cons

When saving a Jira issue, it doesn't provide a comprehensive notification about all the missing fields in the form at once. - It has an abundance of fields, such as testing, release notes, system impact analysis, etc., which can easily confuse new users.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Adrian

Social Media, Advertising, 11-50 employees

Less than a year

4.0
March 2024

Forced to use it, but it does the job.

Pros

It simply does what it's designed to do, and it does it well.

Cons

When it comes to software development, using it with teams can be frustrating and annoying. The workflow isn't optimal.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0
March 2024

Jira review

Pros

Tracking my job and the approval phase while monitoring the progress of all projects is a breeze.

Cons

I can track projects and manage all cases from a central location.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

P

Preeti

Finance, 500+ employees

Less than a year

5.0
March 2024

Detailed Review of Jira

Pros

The aspect I love the most about Jira is its ease of use and how it simplifies tracking tasks assigned to me. Atlassian's Jira is a powerful tool for project management and issue tracking. It encompasses numerous useful features that provide teams with a complete system for planning and executing tasks in a flexible work environment. With seamless teamwork and customizable workflows, Jira significantly enhances productivity and project organization. It's a popular choice for teams seeking effective and well-organized project management.

Cons

Jira, while capable, can be perplexing for those unfamiliar with its complexity. There is a steep learning curve, and the multitude of options can lead to confusion and an inconvenient experience, especially for smaller groups or simpler projects. Navigating through the interface can sometimes feel convoluted, requiring a significant investment of time and effort to gain expertise. Significant improvements in user-friendliness would greatly enhance the overall experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9