Health, Wellness and Fitness, 51-100 employees
More than a year
“JIRA is a good tool to track work and issues”
Pros
I really like the fact that it offers a simple process of submitting JIRA tickets.
Cons
Locating use cases can pose challenges on occasion.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Staffing and Recruiting, 500+ employees
Less than a year
“Jira as ticket system”
Pros
The intuitive and configurable interface accommodates various needs particularly valued for issue tracking offering insights into common issues and efficient ticket tracking with the added benefit of commenting within tickets.
Cons
An unfavorable aspect is the inability to attach images or documents during case creation this is only feasible when creating comments.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Telecommunications, 500+ employees
More than a year
“Ticket system every IT company needs”
Pros
Appreciated for its userfriendly nature easy setup of ticket tracking efficient sprint execution and straightforward task management.
Cons
Security features encounter issues when Jira ticket information is pasted into platforms like Slack overlooking security groups and displaying all Jira tickets in the project. Nevertheless no significant issues are reported with this toolset.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Telecommunications, 500+ employees
More than a year
“Jira a great framework to create track and update tasks”
Pros
Recognized as a reliable and proven solution within the business.
Cons
The interface occasionally exhibits clunkiness.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 51-100 employees
More than a year
“Very useful software”
Pros
Appreciated for its overall capabilities and collaborative opportunities.
Cons
Some aspects of Jira might be somewhat unwieldy but overall performance is satisfactory.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Insurance, 500+ employees
More than a year
“JIRA Project Management assistant for Sales Support PM team”
Pros
Commended for organizing diverse projects into sprints task assignment progress tracking and the visual arrangement of projects. The added convenience of accessibility via mobile phone is noteworthy.
Cons
The data cap for uploaded or attached documents is disliked necessitating alternative means outside the system for actions like uploading and upgrading documents when using JIRA.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Hospitality, 1-10 employees
Less than a year
“Advanced tool”
Pros
Acknowledged as a sophisticated tool with numerous options for specialized use.
Cons
It is perceived as somewhat complicated demanding effort to understand its usage.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Consumer Services, 500+ employees
More than a year
“Good way to track support tickets”
Pros
An excellent tool for managing support tickets tracking submitter interaction and more.
Cons
The user interface could benefit from an overhaul.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Not Specified, 500+ employees
More than a year
“Easy to use”
Pros
Consolidates ongoing projects in one searchable location customizable to the organization's needs.
Cons
Locating tickets might take a moment.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Computer Software, 1-10 employees
More than a year
“Jira Pros and Cons 2023”
Pros
Jira's customizable workflows empower teams to tailor processes supporting various project management methodologies. Agile boards backlogs and active sprints facilitate efficient planning tracking and execution. Robust issue tracking capabilities allow for task and bug management scalable for both small teams and large enterprises.
Cons
Jira's resource consumption particularly in larger deployments can be resourceintensive necessitating careful consideration of server resources for optimal performance.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Computer Software, 1-10 employees
More than a year
“Great product for SCRUM”
Pros
An extensive tool with many features offering flexibility to use the needed ones and gradually adopt additional features. Fairly userfriendly easy to grasp.
Cons
The absence of extensive reports is noted especially detailed reports providing additional information about stories such as duration and added child issues by date.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Not Specified, 500+ employees
More than a year
“Jira is user friendly and high customizable”
Pros
Fondness for Jira due to its ability to track issues and manage projects. Highly customizable and userfriendly aiding in organization and efficient collaboration.
Cons
Jira software with its complexity can be daunting for beginners demanding a learning curve. The user interface may seem crowded and configuring workflows and settings can be timeconsuming. Pricing might present challenges for those with limited budgets.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Non-Profit Organization Management, 101-500 employees
More than a year
“Simple Tracking Collaboration Across Projects”
Pros
Jira is favored for tracking projects across different teams providing both siloed flows and space for crossdepartment collaboration. Particularly useful for bug tracking.
Cons
Notifications can be overwhelming based on project activity suggesting a review of notification settings depending on the project's level of activity.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Not Specified, 500+ employees
More than a year
“JIRA”
Pros
Setting up a project in JIRA and customizing it to specific needs is straightforward.
Cons
Additional costs for purchasing some addins are noted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Arts and Crafts, 1-10 employees
More than a year
“Jira For Business”
Pros
Jira provides users with a means to manage tasks within their teams promoting team organization and information sharing.
Cons
Onboarding new users can be challenging and navigating between tasks presents difficulties with limited interface solutions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Information Technology and Services, 11-50 employees
“An Impressive Project Management Tool”
Pros
I am quite pleased with the level of control it provides over project phases and hierarchies especially for tasks requiring detailed planning.
Cons
The abundance of options and customizations can be overwhelming and the systems speed is affected by repetitive data entry.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Retail, 1-10 employees
“Jira”
Pros
I genuinely enjoyed the effective task tracking and analysis features offered by this application. My typical usage pattern resembles the following.
Cons
I find every feature in the application to be praiseworthy with no aspects that I dislike. Congratulations on a job well done.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Internet, 11-50 employees
“Best ticket management system for web development”
Pros
Setting up is a straightforward process and the cost is reasonable. It's an ideal solution for small teams to initiate operations with the capability to seamlessly scale for larger teams and projects accommodating new workflows. Additionally it integrates seamlessly with Confluence which is a valuable bonus.
Cons
Managing certain reports and customizing them with our custom fields could be made more userfriendly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Computer Software, 1-10 employees
“JIRA Review”
Pros
Managing hundreds of technical tasks on a weekly basis is a breeze with JIRA. The user interface is thoughtfully designed for updating completing or canceling tasks. JIRA significantly simplifies our workload.
Cons
Expanding the range of available plugins in the marketplace would significantly enhance our ability to tailor our boards to our needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Computer Software, 500+ employees
“Search really kills this app”
Pros
Exceptional for streamlining agile workflows and overseeing project management.
Cons
The search functionality within this enterpriselevel application is possibly one of the most challenging I've encountered. Improving this search even marginally would greatly boost my rating as the current search capability consistently frustrates me.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8