Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not specified, 500+ employees

Less than a year

4.0
February 2024

Jira easy use

Pros

Establishing a comprehensive overview for my tasks has significantly eased their management process.

Cons

I find myself having to navigate through certain procedures for each task at some stage which can be confusing.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

D

DAvide

Management Consulting, 500+ employees

More than a year

3.0
February 2024

A product to be improved

Pros

The desktop application offers a straightforward user experience allowing easy ticket handling without the need for physical assistance organizations.

Cons

Upon opening the interface feels cluttered making it challenging to quickly select whats needed especially when opening a ticket.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

6

R

Rahul

Insurance, 500+ employees

More than a year

4.0
February 2024

Jira: Bext project management tool for SAFe

Pros

Noteworthy features include task creation and categorization task tracking via kanban boards task effort estimation and generating various reports like burn down charts.

Cons

Subtask like Defect subtasks should also be point tracked for time management. Creating macros for generating graphs for managers should be simplify. A centralized forum for queries would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not specified, 500+ employees

Less than a year

5.0
February 2024

Best Tool for Program managers

Pros

Jira simplifies support ticket tracking by consolidating all necessary information into one convenient location.

Cons

The user interface for programproject selection could use to be improved.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

V

Vanessa

Program Development, 1-10 employees

More than a year

5.0
February 2024

best tool for complex multi-project work

Pros

The ability to filter and view tasks across multiple boards is a powerful feature complemented by customizable dashboards.

Cons

Some tasks can be challenging to perform due to the user experience but perseverance pays off with this tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

3.0
February 2024

Deployment Options

Pros

Jiras compatibility across different platforms and editions provides flexibility although pricing varies accordingly.

Cons

No tool is flawless challenges include complexity learning curves customization issues and performance hiccups with large datasets.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

R

Rupa

Hospital & Health Care, 51-100 employees

More than a year

4.0
February 2024

Easy to use tool , makes day to day task management easy

Pros

Its userfriendly interface coupled with abundant online support resources and a wide array of app integrations makes it a breeze to use.

Cons

In this software setting up workflows and automations can be tricky moreover it lacks an export feature for Release versions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jeffrey

Consumer Electronics, 51-100 employees

More than a year

5.0
February 2024

Jira is a very powerful Project Management Tool that is very user friendly.

Pros

My experience with Jira reveals it to be an immensely potent Project Management Tool which remains remarkably userfriendly providing accessible project management tracking capabilities.

Cons

I have not encountered any drawbacks and it is incredibly intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Muneeb

Information Technology and Services, 1-10 employees

More than a year

5.0
February 2024

Jira: Ultimate project Management Tool

Pros

Jiras interface is intuitive and userfriendly facilitating easy navigation through various functions and options.

Cons

Overall I didnt encounter anything substantial that I disliked about Jira.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Andres

Civil Engineering, 1-10 employees

Less than 6 months

4.0
February 2024

Jira review

Pros

Jiras time tracking and scheduling features are invaluable for optimizing project management efficiency and saving time.

Cons

Customer support response time could be faster.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

J

Jomon

E-Learning, 11-50 employees

Less than a year

5.0
February 2024

Helps in planning and tracking

Pros

Multiple users can seamlessly collaborate simultaneously enhancing overall productivity.

Cons

It has limitations in handling file sizes and inefficiencies in generating reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not specified, 1-10 employees

More than a year

5.0
February 2024

Very Reliable

Pros

The softwares operational simplicity is highly desirable and userfriendly.

Cons

For my purposes the software is perfect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

E

Eldar

Banking, 101-500 employees

More than a year

5.0
February 2024

Great project management tool

Pros

Collaborating with teammates on projects and tasks is effortlessly streamlined with Jira.

Cons

Initially overwhelming but once you grasp it using the tool becomes quite easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

T

Tim

Information Technology and Services, 51-100 employees

More than a year

5.0
February 2024

Great Software

Pros

Jira offers a plethora of features designed to facilitate daytoday work tasks effectively.

Cons

I honestly cannot think of any negative things about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 51-100 employees

More than a year

4.0
February 2024

Robust tool for project management

Pros

Getting started with Jira is a smooth process and I particularly appreciate the availability of advanced filter options.

Cons

Finding and making custom changes can feel a bit confusing.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

O

Ovidiu

Information Technology and Services, 500+ employees

More than a year

3.0
February 2024

A lot of features, a lot of issues

Pros

While it boasts a comprehensive feature set Jira does encounter some issues along the way.

Cons

Sometime tasks fail to update and specific changes need to be made in a particular manner to avoid discrepancies or missing options.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Not specified, 51-100 employees

Less than a year

5.0
February 2024

Very Flexible task management Software.

Pros

Integrating JIRA with Patch Management has proven to be straightforward and intuitive.

Cons

The user interface is straight forward and task tracking is uncomplicated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nestor

Computer Software, 500+ employees

Less than a year

4.0
January 2024

Great Tool

Pros

While the Jira App is appreciated occasional issues arise such as session expiration while moving cards. Additionally the Mac App functions well initially but encounters difficulties after computer software updates.

Cons

The Mac App crashes upon opening but I still receive notifications from it.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

W

Wijnand

Information Technology and Services, 11-50 employees

Less than a year

5.0
January 2024

Jira, an effective Atlassian tool for software vendors

Pros

I really love the feature that allows me to establish numerous projects wherein team members can contribute cooperate and track workflows. It helps me enhancing the productivity minimize errors and ensuring clarity regarding tasks at hand.

Cons

I wish it had a save or scheduled publish option for drafting Jira issues. Sometimes I manually save them just to avoid the hassle of rewriting everything if I accidentally close the tab.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Renu

Information Technology and Services, 11-50 employees

More than a year

5.0
January 2024

It is an excellent project management tool!!

Pros

Jira proves to be an indispensable tool for efficient project management offering comprehensive features that enable seamless management of various project aspects and effective collaboration across teams.

Cons

My experience has consistently been positive and I appreciate the absence of any significant drawbacks. Jira has met my expectations effectively providing a seamless and satisfactory experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10