Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

J
jack

Research, 101-500 employees

5.0

Perfect for all aspects of company enablement.

Pros

Its simplicity stands out making it a breeze to set up and use for daily task management.

Cons

Over time it can become difficult to locate archived or old cards.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

TJS
Tom Jamelo Symond

Outsourcing/Offshoring, 500+ employees

5.0

How easy and efficient to use Jira

Pros

Jira software significantly aids us in efficiently managing our business and it's userfriendly.

Cons

Personally I don't have any complaints about Jira I would describe it as userfriendly and highly efficient.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R
Ranjitha

Information Technology and Services, 11-50 employees

5.0

Best product for scrum team easy to plan manage and to track work

Pros

Jira offers an extensive feature set that empowers endtoend task management from creating sprint tasks to managing sprints. It covers all aspects enabling efficient task and story management.

Cons

It offers an extensive feature set but new users might find it a bit challenging. The filter and query options need improvement and occasional slowness can occur.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 51-100 employees

5.0

Jira makes issue tracking easier

Pros

Effortlessly manage issues in a queue and share them with colleagues.

Cons

The UI can be a bit clunky at times although there have been improvements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M
Manish

Research, 500+ employees

5.0

Experience with Jira for over 5 years

Pros

Its comprehensive communication and tracking capabilities make it versatile for tracking work monitoring issue progress and covering various fields from logistics to IT to engineering requirements.

Cons

Having a preview for attachments without downloading would be helpful. Adding subjects for issues would enhance issue searchability later on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

G
Gabriella

Medical Practice, 1-10 employees

4.0

Good tool

Pros

Jira proves valuable for recording bugs and following up on projects.

Cons

Jira is a specialized tool and additional tools may be necessary for comprehensive tasks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

S
sarad

Information Technology and Services, 1-10 employees

5.0

Jira the perfect choice for project management

Pros

Its tracking capabilities are a standout feature for me.

Cons

Its configuration can be somewhat complex and occasionally its UI is less userfriendly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
Abhishek

Information Technology and Services, 500+ employees

5.0

Best Project Management Tools

Pros

JIRA is featurerich serving various needs in project management task management issue tracking and boards. Its high customizability and userfriendliness make it a breeze to use.

Cons

There is nothing to criticize about Jira it's simply outstanding.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

S
Stanley

Museums and Institutions, 1-10 employees

5.0

Jira always comes through when managing our projects.

Pros

What stands out about Jira is its flexibility which caters to our project work needs. It brings together all necessary resources for efficient project planning and execution. The straightforward dashboards provide clear visibility into the project workflow while project reports documentation and progress tracking enhance analysis.

Cons

The learning curve is short and straightforward with an intuitive interface. Jira is free from complexity and confusion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

R
Ryan

Hospital & Health Care, 101-500 employees

4.0

Jira is a great tool to use

Pros

In our timecritical manufacturing lab Jira's quick alerts to our IT and Equipment teams prove invaluable. This ensures our production stays ahead and minimizes downtime.

Cons

It would be useful to have different notification sounds for various issues or alerts.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A
Adam

Human Resources, 51-100 employees

4.0

Solid and dependable ideas and project management software

Pros

Highly reliable and robust with transparent updates and communications as well as ease of editing and amendments.

Cons

The appearance is more functional than flashy.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 101-500 employees

5.0

An exceptional management application tailored for the technology sector

Pros

Jira's remarkable versatility in card and board sharing along with its seamless Slack integration stands out. As you become familiar with its diverse functions you'll appreciate its ability to generate reports track project timelines and more.

Cons

Jira could benefit from UI and UX improvements occasionally appearing plain or lacking depth. Simplifying project settings board configurations task templates and workflows could make these processes easier for users.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

J
Julian

Design, 11-50 employees

4.0

Decent option tying in with other Atlassian tools

Pros

Jira's integration with other Atlassian tools is a standout feature. It serves as a solid option for issue tracking and project management within the broader Atlassian suite.

Cons

It's not without its flaws issues and tasks can sometimes feel bulky or unwieldy making them challenging to manage. This issue isn't unique to Jira similar tools face similar challenges.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A
Ahmed

Computer Software, 500+ employees

5.0

Super hero plataform

Pros

It's an amazing platform for agile project management and incredibly userfriendly. I've been using it for four years.

Cons

Jira has no downsides because it's an extremely userfriendly platform.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 101-500 employees

5.0

An exceptional management application tailored for the technology sector

Pros

Jira's exceptional versatility shines in its ability to share cards and boards seamlessly and integrate with Slack. As you become familiar with its wide range of functions you'll come to appreciate how easily it enables you to generate reports track project timelines and more.

Cons

Jira could see improvements in both its user interface UI and user experience UX. Sometimes it may appear somewhat basic or lacking depth. Concerning project settings there's room for enhancement particularly in simplifying the application of board configurations task templates and workflows to make these processes less complex for users.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J
Julian

Design, 11-50 employees

4.0

Decent option tying in with other Atlassian tools

Pros

What truly makes Jira stand out is its integration with other Atlassian tools. It's a reliable choice for tracking issues and managing projects within the broader Atlassian ecosystem.

Cons

It's not without flaws, on occasion issues and tasks may become somewhat bloated or unwieldy making them challenging to manage. Finding a straightforward or immediate solution isn't always evident a situation seen in similar tools as well.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Ahmed

Computer Software, 500+ employees

5.0

Super hero plataform

Pros

It's an amazing platform for agile project management and I've been using it for four years finding it very userfriendly.

Cons

Jira doesn't have any downsides since it's an incredibly userfriendly platform.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K
Kristina

Media Production, 101-500 employees

3.0

Effectively categorize prioritize service request problems and incidents

Pros

The user interface is exceptionally clear and minimalist displaying only essential information. This greatly enhances navigation making it suitable for routine support requests and more extensive product updates and bugrelated matters effectively distinguishing between the two categories.

Cons

An area that could be improved is the notification system. There's a risk of missing the single email notification sent which could result in neglecting the user's response.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

S
Smrati

Information Technology and Services, 500+ employees

4.0

One stop solution to cater ALM needs for small mid and large size of organizations

Pros

The ease of use is remarkable requiring minimal training when onboarding new users. It offers easy integration with numerous addons providing Agile DevOps and DevSecOps solutions.

Cons

For scaled Agile it relies on specific addons which can be relatively costly.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

S
Sebastian

Leisure Travel & Tourism, 1-10 employees

4.0

I love kanban

Pros

I adore the kanban boards and the extensive information you can store there. They make tracking and preserving project details effortless.

Cons

Not everyone utilizes it to its full potential as a powerful tool.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7