Total 5759 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

40%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

W

Wijnand

Information Technology and Services, 11-50 employees

Less than a year

5.0
January 2024

Jira, an effective Atlassian tool for software vendors

Pros

I really love the feature that allows me to establish numerous projects wherein team members can contribute cooperate and track workflows. It helps me enhancing the productivity minimize errors and ensuring clarity regarding tasks at hand.

Cons

I wish it had a save or scheduled publish option for drafting Jira issues. Sometimes I manually save them just to avoid the hassle of rewriting everything if I accidentally close the tab.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Renu

Information Technology and Services, 11-50 employees

More than a year

5.0
January 2024

It is an excellent project management tool!!

Pros

Jira proves to be an indispensable tool for efficient project management offering comprehensive features that enable seamless management of various project aspects and effective collaboration across teams.

Cons

My experience has consistently been positive and I appreciate the absence of any significant drawbacks. Jira has met my expectations effectively providing a seamless and satisfactory experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 500+ employees

Less than a year

4.0
January 2024

Great tool for task management!

Pros

Notable features of Jira include task prioritization setting due dates defining acceptance criteria and establishing task relationships.

Cons

Visualizing the hierarchy of features to capabilities would enhance satisfaction.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

R

Rami

Computer Software, 11-50 employees

More than a year

5.0
January 2024

Highly Recommended

Pros

Key features such as notifications and centralized project document storage greatly enhance usability and organization within Jira.

Cons

While I found the initial setup of project scheduling a bit daunting I managed task scheduling with ease once I delved into it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JC

Juan Carlos

Banking, 500+ employees

More than a year

5.0
December 2023

Essential software

Pros

In my view the standout quality of Jira is the overall robustness of its code. I encountered a singular issue with mail notifications swiftly resolved by reaching out to customer service through my system admin within a matter of days.

Cons

Jira may exhibit deficiencies in automating issue creation yet integrations and plugins typically address this issue.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jordan

Music, 1-10 employees

Less than 6 months

4.0
December 2023

Great Platform For Effective Communications

Pros

It facilitates a seamless transition in communication across various departments.

Cons

The platform's tracking capabilities have considerable room for enhancement.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

E

Emilija

Computer & Network Security, 500+ employees

More than a year

5.0
December 2023

Efficiency Unleashed

Pros

Jira's ability to enhance team efficiency and collaboration is remarkable. The agile boards and real-time updates customizable for everyone's preference ensure a unified understanding among team members.

Cons

While Jira may present a slightly steep learning curve initially the benefits certainly outweigh this minor concern in constructive feedback.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

C

Cassandra

Information Technology and Services, 51-100 employees

More than a year

4.0
December 2023

Great for communication and project management

Pros

The feature I value is the capability to track my projects visibly for the entire team. The user-friendly application of due dates and attachments adds to its convenience.

Cons

My objection lies in the absence of personalization; unlike comparable platforms allowing customization for better team support Jira falls short in this regard.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S

Sharad

Computer Software, 1-10 employees

Less than 6 months

5.0
December 2023

Easy task ticketing

Pros

It simplifies task flow management enabling teams to be more time-efficient using the agile method.

Cons

It proves somewhat intricate for unfamiliar members encountering occasional lag and prolonged processing times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

E

Erik

Information Technology and Services, 500+ employees

More than a year

5.0
December 2023

Good tool to get control of your tasks in a project

Pros

Jira with its simplicity and flexibility serves as an effective tool for tracking project tasks and providing a comprehensive overview.

Cons

Navigating the "rabbit hole" in configuration is a possibility so the suggestion is to maintain simplicity whenever possible.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
December 2023

Best Project Management Tool

Pros

JIRA's standout features include integration capabilities offering different workflows issue type schemes easy assignment and seamless integration with other Atlassian products. The user-friendly UI is an additional benefit.

Cons

For users creating and monitoring issues is seamless with comments history and more. However for administrators handling projects templates and other needs understanding can be challenging due to limited documentation and support.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

G

Gabriel

Financial Services, 51-100 employees

5.0
December 2023

Great for developer teams

Pros

Quick setup and an abundance of functionalities make Jira user-friendly.

Cons

Jira can be occasionally sluggish taking an extended period to execute basic tasks.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

MA

Mohammed Abdul

Government Administration, 500+ employees

Less than a year

4.0
December 2023

Jira oh jira

Pros

Highly recommended for large companies Jira proves to be an excellent tool for triaging and managing workflows.

Cons

The interface lacks appeal and is in need of an update.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Adrian

Outsourcing/Offshoring, 51-100 employees

More than a year

4.0
December 2023

Jira review

Pros

The ability to document step-by-step working procedures is a valuable feature for improving working practices.

Cons

My experiences with the Jira tool have been entirely positive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

T

Tom

Utilities, 1-10 employees

More than a year

4.0
December 2023

Jira Jigwe for 34.7.365 PPM

Pros

The Jira Platform's automation of manual tasks saves time and effort in project management.

Cons

My sole dislike is Jira's lack of offline access unlike Changepoint Daptiv.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

4.0
December 2023

Jira keeps us organized and moving forward

Pros

As a CTO I appreciated Jira's robust project management capabilities facilitating efficient sprint planning issue tracking and meeting deadlines through customizable workflows.

Cons

At times the interface feels cluttered and administering the platform demands technical expertise.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

N

Nitin

Computer Games, 11-50 employees

More than a year

5.0
December 2023

Production On Jira

Pros

Jira's ease of use and rich features contribute to effectively maintaining the production cycle.

Cons

Enhancements are needed for the Jira Video player including additional options for better management.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

A

Axel

Higher Education, 500+ employees

Less than a year

5.0
December 2023

One of the best project management softwares in the market

Pros

A comprehensive software suitable for administering any project Jira facilitates organized development.

Cons

Grasping its configuration takes time; using the software isn't straightforward but patience is key.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jessica

Logistics and Supply Chain, 51-100 employees

Less than 6 months

4.0
December 2023

Jira review

Pros

Jira plays a crucial role in passing tickets from Zendesk's second-line team to third-line developers ensuring the smooth operation of our platform.

Cons

I find no faults with Jira; it fulfills all our requirements.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
December 2023

Great agile PM tool

Pros

Designed with agile methodology in mind Jira delivers a powerful project management solution adept at navigating typical pitfalls in agile situations.

Cons

Support has been lacking when needed prompting consideration of enterprise licensing for improved service levels.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10