Anonymous
Not specified, 500+ employees
Less than a year
“Great tool for task management!”
Pros
Notable features of Jira include task prioritization setting due dates defining acceptance criteria and establishing task relationships.
Cons
Visualizing the hierarchy of features to capabilities would enhance satisfaction.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Rami
Computer Software, 11-50 employees
More than a year
“Highly Recommended”
Pros
Key features such as notifications and centralized project document storage greatly enhance usability and organization within Jira.
Cons
While I found the initial setup of project scheduling a bit daunting I managed task scheduling with ease once I delved into it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Juan Carlos
Banking, 500+ employees
More than a year
“Essential software”
Pros
In my view the standout quality of Jira is the overall robustness of its code. I encountered a singular issue with mail notifications swiftly resolved by reaching out to customer service through my system admin within a matter of days.
Cons
Jira may exhibit deficiencies in automating issue creation yet integrations and plugins typically address this issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jordan
Music, 1-10 employees
Less than 6 months
“Great Platform For Effective Communications”
Pros
It facilitates a seamless transition in communication across various departments.
Cons
The platform's tracking capabilities have considerable room for enhancement.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Emilija
Computer & Network Security, 500+ employees
More than a year
“Efficiency Unleashed”
Pros
Jira's ability to enhance team efficiency and collaboration is remarkable. The agile boards and real-time updates customizable for everyone's preference ensure a unified understanding among team members.
Cons
While Jira may present a slightly steep learning curve initially the benefits certainly outweigh this minor concern in constructive feedback.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Cassandra
Information Technology and Services, 51-100 employees
More than a year
“Great for communication and project management”
Pros
The feature I value is the capability to track my projects visibly for the entire team. The user-friendly application of due dates and attachments adds to its convenience.
Cons
My objection lies in the absence of personalization; unlike comparable platforms allowing customization for better team support Jira falls short in this regard.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Sharad
Computer Software, 1-10 employees
Less than 6 months
“Easy task ticketing”
Pros
It simplifies task flow management enabling teams to be more time-efficient using the agile method.
Cons
It proves somewhat intricate for unfamiliar members encountering occasional lag and prolonged processing times.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Erik
Information Technology and Services, 500+ employees
More than a year
“Good tool to get control of your tasks in a project”
Pros
Jira with its simplicity and flexibility serves as an effective tool for tracking project tasks and providing a comprehensive overview.
Cons
Navigating the "rabbit hole" in configuration is a possibility so the suggestion is to maintain simplicity whenever possible.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Best Project Management Tool”
Pros
JIRA's standout features include integration capabilities offering different workflows issue type schemes easy assignment and seamless integration with other Atlassian products. The user-friendly UI is an additional benefit.
Cons
For users creating and monitoring issues is seamless with comments history and more. However for administrators handling projects templates and other needs understanding can be challenging due to limited documentation and support.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Gabriel
Financial Services, 51-100 employees
“Great for developer teams”
Pros
Quick setup and an abundance of functionalities make Jira user-friendly.
Cons
Jira can be occasionally sluggish taking an extended period to execute basic tasks.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Mohammed Abdul
Government Administration, 500+ employees
Less than a year
“Jira oh jira”
Pros
Highly recommended for large companies Jira proves to be an excellent tool for triaging and managing workflows.
Cons
The interface lacks appeal and is in need of an update.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Adrian
Outsourcing/Offshoring, 51-100 employees
More than a year
“Jira review”
Pros
The ability to document step-by-step working procedures is a valuable feature for improving working practices.
Cons
My experiences with the Jira tool have been entirely positive.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Tom
Utilities, 1-10 employees
More than a year
“Jira Jigwe for 34.7.365 PPM”
Pros
The Jira Platform's automation of manual tasks saves time and effort in project management.
Cons
My sole dislike is Jira's lack of offline access unlike Changepoint Daptiv.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
“Jira keeps us organized and moving forward”
Pros
As a CTO I appreciated Jira's robust project management capabilities facilitating efficient sprint planning issue tracking and meeting deadlines through customizable workflows.
Cons
At times the interface feels cluttered and administering the platform demands technical expertise.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
10
Nitin
Computer Games, 11-50 employees
More than a year
“Production On Jira”
Pros
Jira's ease of use and rich features contribute to effectively maintaining the production cycle.
Cons
Enhancements are needed for the Jira Video player including additional options for better management.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Axel
Higher Education, 500+ employees
Less than a year
“One of the best project management softwares in the market”
Pros
A comprehensive software suitable for administering any project Jira facilitates organized development.
Cons
Grasping its configuration takes time; using the software isn't straightforward but patience is key.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jessica
Logistics and Supply Chain, 51-100 employees
Less than 6 months
“Jira review”
Pros
Jira plays a crucial role in passing tickets from Zendesk's second-line team to third-line developers ensuring the smooth operation of our platform.
Cons
I find no faults with Jira; it fulfills all our requirements.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Great agile PM tool”
Pros
Designed with agile methodology in mind Jira delivers a powerful project management solution adept at navigating typical pitfalls in agile situations.
Cons
Support has been lacking when needed prompting consideration of enterprise licensing for improved service levels.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Ravi
Information Technology and Services, 51-100 employees
More than a year
“Best agile project management platform”
Pros
Among the many aspects of Jira that I appreciate its agile and scrum management features stand out aiding efficient project planning tracking and delivery.
Cons
While functionality poses no issues in my experience customer support could benefit from some improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Wei Chun
Information Technology and Services, 101-500 employees
More than a year
“Best task management tracker”
Pros
An excellent tool for task management and ticket tracking Jira's integration with GitHub and other tools simplifies issue tracking providing a pleasant user experience.
Cons
Not much to mention; a slight drawback is the unfriendly mobile view on the browser making navigation challenging.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8