Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S
Spriha

Financial Services, 1-10 employees

5.0

My experience using JIRA for project management

Pros

What I appreciate most about Jira is its robust project management capabilities simplifying task tracking fostering team collaboration and enhancing overall team productivity.

Cons

What I find most challenging about Jira is its learning curve for new users especially for those unfamiliar with project management tools.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

O
Odunola

E-Learning, 11-50 employees

5.0

Best software I have ever used

Pros

It's easy to use and the best I've used. It simplifies communication and task management.

Cons

Absolutely nothing. Jira has proven to be the best product I've used so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

O
Oluwadarasimi

Computer Software, 11-50 employees

4.0

Task Management made easy

Pros

It's an amazing software that streamlines workflow and task assignment smoothly.

Cons

Some features especially the chat function need refinement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

J
Jon

Telecommunications, 500+ employees

5.0

It can improve your productivity

Pros

It's easy to use and navigate requiring minimal training. You can define workflows as needed and the Kanban board is highly useful for task management. Creating reports for executive views is straightforward.

Cons

It might appear a bit complex initially due to the continuous addition of new features. However a modest learning curve can be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

W
Wambui

Civic & Social Organization, 11-50 employees

5.0

Better project management with Jira.

Pros

Jira has won our hearts over the years of use in our organization. It's a reliable workspace that streamlines project management from planning to completion. The reporting capabilities provide accurate insights into project performance.

Cons

I've consistently witnessed Jira performing at its best offering all the necessary features and an intuitive user interface.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

R
Reha

Writing and Editing, 1-10 employees

5.0

Easy to use project management software.

Pros

Jira provides a clear view of every project making it easy to work on multiple projects and keep track of them.

Cons

Customizing and configuring everything can be timeconsuming.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

5.0

Jira is a GOAT

Pros

Jira is incredibly userfriendly and wellknown among developers and project managers setting the industry standard.

Cons

Occasionally the user interface might seem somewhat outdated but it effectively serves its purpose without unnecessary features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

C
Chandrakant

Information Technology and Services, 51-100 employees

4.0

Jira for ticketing

Pros

I've used Jira for ticketing and its functions are userfriendly and easy to use.

Cons

I haven't discovered anything else as my usage has been limited.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

D
David

Computer Software, 11-50 employees

5.0

Complete Project management Solution

Pros

I've been using Jira for over 12 years and it has continuously improved. It remains a topclass product.

Cons

Billing can be cumbersome. Bitbucket is separated out and managing different accounts can be challenging. The billing panel should be more userfriendly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

RA
Raul Antonio

Music, 1-10 employees

5.0

An essential tool for agile teams

Pros

What I liked most about this platform is its userfriendly and intuitive interface. Even without prior technical experience I found it easy to navigate and customize dashboards and views to my specific workflow.

Cons

The cost is relatively high and while it offers a free edition for teams of up to ten users as the team expands additional licenses must be purchased which can be costly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S
Shannel

Think Tanks, 11-50 employees

5.0

Jira has been our new way to go for managing projects.

Pros

I genuinely love everything about Jira from its simplicity to its reliability. It fosters teamwork promotes collaboration and offers insightful reports for monitoring project progress.

Cons

Absolutely nothing. Perfection may be elusive but Jira has been perfect for me and my teammates.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

C
chima

Entertainment, 1-10 employees

5.0

My personal experience

Pros

I like it because it's designed to be easy even for beginners.

Cons

Everything is flawless I have no complaints. I strongly recommend this product to many people.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

G
Gala

Financial Services, 500+ employees

4.0

Jira is a fantastic issue tracker for any company

Pros

I love how customizable and configurable Jira is meeting the unique needs of all our teams. It keeps us organized ensures we capture all requirements and bugs and offers fantastic reporting query and dashboard capabilities.

Cons

The queries are excellent but I would prefer more robust reporting we had to add Jira apps to our instance to obtain comprehensive reports. I also find Jira to be somewhat pricey.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

K
Kate

Broadcast Media, 11-50 employees

5.0

Jira Review

Pros

Jira's interface is incredibly intuitive userfriendly and customizable with support across various devices.

Cons

Not applicable to me but some team members initially faced a learning curve due to their unfamiliarity with task trackers and negative associations with micromanagement. However this was overcome with frequent use and a better understanding of the software.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

D
Dave

Program Development, 11-50 employees

5.0

Amazing tool

Pros

Jira helps you keep everything organized in the project you're working on.

Cons

The only feature I would like to see enhanced is the Figma integration.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

W
Waldiney

Program Development, 1-10 employees

5.0

Jira is one of the best if not the best

Pros

Jira seamlessly integrates with various tools and applications enabling collaborative synchronization across your processes to achieve your desired outcomes.

Cons

For now I have no complaints

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R
Rohit

Computer Software, 500+ employees

5.0

Best Project Management tool for Large enterprises

Pros

Jira is the market's most secure project management tool. It effortlessly integrates with onpremises security tools in organizations offering complete flexibility. The ticket creation and time management processes are straightforward and the user interface is satisfactory.

Cons

Overall Jira provides all the essential features for effective project management. The configuration is a bit complex but once set up properly it offers complete freedom to utilize its project management capabilities.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
Joana

Music, 1-10 employees

5.0

Organization is key

Pros

Its direct contribution to achieving success is quite evident.

Cons

There's nothing specific I thoroughly enjoyed the experience.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

H
Harshit

Information Technology and Services, 500+ employees

5.0

Jira Task Tracker and Management

Pros

To empower teams further consider granting sprint and projectlevel permissions allowing them to access relevant information.

Cons

As comments are read and arranged chronologically it can be challenging to grasp the context when responding to earlier remarks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

K
Kerry

Furniture, 51-100 employees

5.0

Very effective task management tool

Pros

Jira's most appealing aspect is its role as a centralized hub for tracking tasks projects and deadlines.

Cons

It's difficult to find faults with Jira but the pricing might pose challenges for small businesses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8