Information Technology and Services, 51-100 employees
“Excellent for submitting reports and keeping track of solution implementations”
Pros
The userfriendly interface and quick issue reporting along with the ability to add or tag people to a request simplify understanding issue stakeholders.
Cons
The file attachment and viewing functionality isn't optimal. There is room for visual improvement.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
“Beneficial tool for optimising project efficiency”
Pros
It's straightforward to monitor multiple project timelines and identify the developers assigned to those projects.
Cons
The workflow isn't always perfectly logical but it's part of the learning process and easy to adapt to.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Not Specified, 500+ employees
“Great tool for Information Technology services”
Pros
Jira offers key features including time tracking issue tracking Kanban boards and ticket management. Effective communication can be facilitated through comments on tickets.
Cons
As a user I don't have much to say about the dislikes.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Logistics and Supply Chain, 500+ employees
“Working with JIRA at Dunzo”
Pros
Users can create an unlimited number of tasks and easily define workflows for tracking tasks. The software also provides comprehensive reporting on project progress and integrates smoothly with other products.
Cons
Implementing any customization requires a significant amount of work. While powerful this can also be a downside due to the multitude of options for simple task creation.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Graphic Design, 1-10 employees
“jira is good produk”
Pros
The product demonstrates versatility and effectiveness across various brands and management contexts.
Cons
This product can be challenging for extended use throughout the day.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Management Consulting, 1-10 employees
“My favorite tool for managment”
Pros
This exceptional software excels in providing detailed reports customizable dashboards efficient task tracking and valuable support for managing development work. Quick responses and an intuitively designed user interface enhance its appeal.
Cons
Jira primarily focuses on teams and projects and lacks some of the advanced features found in other tools like VersionOne and Rally depending on the project's size.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 500+ employees
“The incumbent continues to be the incumbent for a reason”
Pros
Jira is widely recognized and userfriendly accommodating multiple workflows while being highly customizable to suit different team needs. It's not a onesizefitsall solution.
Cons
It continues to add new tools to the offering although integration isn't always seamless particularly from an administrative and billing perspective.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Computer Software, 51-100 employees
“Jira is the Xerox of project management”
Pros
Its widespread usage and adaptability ensure excellent support whether from Atlassian or the community.
Cons
Performance. It's not consistently performant. It gets the job done most of the time but doesn't scale well.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Computer Software, 1-10 employees
“Good Experience”
Pros
Jira software serves as a robust project management system facilitating the tracking of task progress. Its seamless integration with Bitbucket streamlines code deployment and setup.
Cons
I'm not fond of Jira software's time tracking for adding the exact start time of a ticket.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Construction, 11-50 employees
“Efficient project management app”
Pros
A significant advantage of Jira is its capability to manage multiple projects simultaneously offering an overview of project statuses via the dashboard.
Cons
You can't create test cases in Jira only manage them.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Information Technology and Services, 500+ employees
“Best ticketing tool”
Pros
By optimizing queries based on project codes we can efficiently identify tickets and monitor effort hours using the log work features.
Cons
Confluence page ticket history export option and reports are available features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
“Best ticketing tool”
Pros
Our queries have been finetuned to identify tickets based on project codes allowing us to effectively track effort hours through the log work features.
Cons
It encompasses Confluence pages ticket history export options and reports.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Education Management, 51-100 employees
“Jira is one of the best software for collaborating with other minds of yours”
Pros
My experience spans over 3 years using Jira in my role as a teacher in an English medium school. I find its accessibility to be a key advantage.
Cons
What poses a challenge in Jira is its intricate UIUX. It requires some modifications for an improved UIUX.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Computer Software, 500+ employees
“For all tickets both internal and external we use Jira”
Pros
JIRA excels in the domains of bug tracking and task allocation within software development with the added benefit of adaptability for finetuning according to specific project requirements.
Cons
There are no critical issues with JIRA. Initially new users might find the process flow somewhat challenging. There's room for modernizing the UI in terms of aesthetics.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Not Specified, 500+ employees
“Easy to use critical software for documentation”
Pros
Proficiency in story creation methodologies and detailed tracking capabilities is observed.
Cons
It presents a high volume of information on a single screen requiring more readily accessible explanations for less common functionalities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Not Specified, 101-500 employees
“Jira is great tool for agile teams”
Pros
Jira serves as a tool that aids teams in embracing agile principles often guided by a scrum master or project leader. It provides sprints that offer a structured approach to handling work in smaller increments serving as a centralized workspace to reduce communication gaps.
Cons
The primary hurdle with Jira lies in its user experience it necessitates thorough training to achieve effective usage. For instance the absence of YouTube tutorials or best practices documents explaining the rationale behind using labels or components creates confusion among project teams. The product isn't a plugandplay solution it mandates several lessons for simple actions such as creating a story board or JQL. This steep learning curve might discourage enterprise teams from adopting agile methodologies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Computer Software, 500+ employees
“Great Tool for Tracking Development Projects”
Pros
The platform offers ease in creating boards for ticket and bug tracking simplifying the linking of related issues and accommodating both simple and complex reporting issue status tracking and time monitoring for billable tickets.
Cons
Access to some features is limited to administrators which can pose a challenge in certain work situations necessitating collaboration with other teams.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Marketing and Advertising, 101-500 employees
“Best Tool for Product”
Pros
In our organization Jira is recognized as the ideal tool for both Product and Engineering needs. It enables the efficient tracking of prioritized projects and the creation of requirement tickets for engineers thus simplifying project monitoring.
Cons
The search functionality within Jira isn't optimal making it challenging to locate specific tickets especially in instances with a substantial accumulation of tickets.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Information Technology and Services, 11-50 employees
“Useful tool to track time of Employees on tasks and other Project management”
Pros
Jira proves to be a valuable tool for tracking employees' time dedicated to specific tasks projects and various work activities.
Cons
Up to this point I haven't encountered any issues with this software.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Business Supplies and Equipment, 101-500 employees
“Jira review”
Pros
Jira stands out by offering a rich spectrum of project management features promoting flexibility through customization options and facilitating seamless collaboration among team members. Its remarkable versatility and efficient task tracking are particularly attractive.
Cons
Currently there are no concerns but the interface of Jira lacks the intuitive simplicity and visual appeal found in some other project management tools.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7