Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S

Sebastian

Telecommunications, 500+ employees

More than a year

4.0
December 2023

Project tracking with infinite option of customizations and addons

Pros

Jira excels in customizing workflows shaping the platform to meet the unique preferences of any team.

Cons

The Data Center version demands constant upgrades and ongoing involvement for smooth operation while the Cloud version requires less engagement.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

V

VIJAY

Architecture & Planning, 1-10 employees

More than a year

5.0
December 2023

Manages projects securely and confidentially

Pros

Prevalent adoption in the industry renders it easily manageable.

Cons

There's potential for enhancement in the UI and the accessibility of multiple linked projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MH

Muhammad Haroon

Banking, 500+ employees

More than a year

4.0
December 2023

Bug Tracking and follow-up

Pros

Bug details including screenshots priority and severity are customizable facilitating assignment to other users with email notifications. Bug flow creation is also supported.

Cons

The task of adding or modifying multiple elements concurrently poses some difficulty.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

D

Devesh

Information Technology and Services, 101-500 employees

More than a year

5.0
December 2023

Great tool in the market to manage your projects

Pros

The tool's simplicity and user-friendly interface facilitate easy adoption within the organization. Customizing templates is an effective feature simplifying processes.

Cons

Limitations exist in terms of generating dashboard views and applying various filters for hierarchy levels within the company.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

E

eslam

Information Technology and Services, 51-100 employees

More than a year

5.0
December 2023

My Openion

Pros

Community and Support: Jira boasts a large active user community offering abundant resources forums and documentation for issue troubleshooting best practices sharing and staying updated on features.

Cons

Complexity: Jira might be seen as intricate particularly for new users or smaller teams. The extensive customization and feature set could result in a steeper learning curve.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L

Lindokuhle

Information Technology and Services, 1-10 employees

More than a year

4.0
December 2023

Jira is pretty neat

Pros

The integration with GitHub proves invaluable making Jira a go-to organization tool.

Cons

Nothing significant but it took some time to realize that issues moved to the "Done" column on a board automatically become hidden after some days. I noticed fewer issues to review than anticipated quickly understanding the situation.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

A

Annita

Computer & Network Security, 1-10 employees

More than a year

5.0
December 2023

Jira- The best project management tool

Pros

User-friendly and supportive of the scrum project management methodology easily integrating with other project software like Outlook. Notifications are received when actions are performed on tasks enabling effective project management for teams.

Cons

Allowing other team members to edit your task has led to situations where my task was moved to "Done" while I was still working on it.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

6

S

Samadhi

Computer & Network Security, 51-100 employees

More than a year

5.0
December 2023

Jira Review

Pros

Easy to use and excellent for project management keeping track of each task in software development.

Cons

While customization is a strength of Jira it can also pose a challenge. Over-customization may cause confusion and difficulties in maintaining consistency across projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Sandeep

Information Technology and Services, 51-100 employees

More than a year

5.0
December 2023

Effective Test Management

Pros

Well-organized dashboard with features such as effort tracking resource assignment reporting email notification integration with various tools automation through APIs test case management Confluence day-to-day tracking and Bitbucket compatibility.

Cons

Overall it's a great test management tool and I have no concerns.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

V

Vanessa

Computer Software, 101-500 employees

More than a year

5.0
December 2023

I would use Jira in any job position

Pros

The user-friendly interface is easily customizable and configurable offering different options for use.

Cons

I cannot recall finding anything Jira is incapable of doing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P

Pratik

Information Technology and Services, 51-100 employees

4.0
December 2023

Best collaboration tool

Pros

Used daily for various purposes Jira stands out for its ease of implementation and use particularly in project management team collaboration and incident management.

Cons

I currently see no cons in this tool.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

N

Nick

Professional Training & Coaching, 1-10 employees

More than a year

4.0
December 2023

I might gripe but it gets the job done....very well

Pros

Over time Jira has positively evolved. While it may not be a favorite it remains a straightforward and intuitive tool allowing users to accomplish tasks effectively.

Cons

The product has a lot of bloat. I wish it were a simpler tool with fewer features but the available features make it useful in various situations.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

G

Georges

Medical Practice, 1-10 employees

Less than 6 months

5.0
December 2023

The gift that is Jira

Pros

Jira is a significant piece of software excelling in task and personnel management. It facilitates communication within teams and seamlessly synchronizes with other work tools.

Cons

Apart from the cost of certain features I believe Jira lives up to our expectations.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

M

Massimo

Information Technology and Services, 101-500 employees

More than a year

4.0
December 2023

The perfect fusion between PROJECT and TICKET management

Pros

User-friendly with high customization capabilities cost-effectiveness and a plethora of useful and interesting features.

Cons

Not being specifically focused on ticket management slightly weakens this aspect compared to everything else.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

10

A

Atis

Financial Services, 11-50 employees

More than a year

5.0
December 2023

Project management

Pros

Task assignment and estimation are easy but the overall interface can be confusing.

Cons

Tracking tasks across different projects can be confusing. Defining tasks requires specific knowledge of labels and multiple settings to display them correctly afterward.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

S

Sasha

Information Technology and Services, 51-100 employees

Less than a year

4.0
December 2023

Jira tickets for bug reports

Pros

It enables detailed issue explanation with exhaustive and well-defined fields and categories.

Cons

Jira lacked any visual representations.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

P

Paula

Automotive, 11-50 employees

Less than a year

5.0
December 2023

Jira helps me keep track of all my tasks and stay organized

Pros

The customizable workflows and collaboration ease make Jira a top choice.

Cons

The interface can be overwhelming initially and requires time to become accustomed to.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A

Alastair

Financial Services, 11-50 employees

More than a year

3.0
December 2023

Enterprisey and slow there are slicker tools now

Pros

In JIRA everything is essentially an "issue" serving as both a strength and weakness. Task management features are powerful yet flexible while permissions are robust but may create an admin/user divide.

Cons

Scheduling in JIRA feels either basic (due dates or a Kanban board) or highly complex (JIRA Advanced Roadmaps with plans scenarios capacity etc.). Finding the right middle ground can be challenging and JIRA expects users to work in a specific way. For businesses tracking hours linking them to tasks and projects is important. JIRA does a reasonable job but it lacks native time tracking apps requiring manual efforts in the web UI. Retrospective creation of time tracking data by employees might be a result of this.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

K

Krishna

Computer Software, 500+ employees

Less than a year

5.0
November 2023

Perfect tool i suggest

Pros

The process of setting up and implementing Jira is notable and the user interface has an attractive appearance.

Cons

In my usage experience I haven't encountered any negative aspects.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

S

Sofia

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

Scrum Master Jira Review

Pros

What I appreciate most about Jira is its ability to customize field details within cards. Our team's administrators created a template with essential fields for all projects to meet portfolio standards. Setting up custom fields workflows and dashboards for my board was a straightforward task saving significant time for Scrum Masters when initiating a Jira project.

Cons

Regarding the tool we've been utilizing Jira for over 5 years and haven't considered transitioning to an alternative.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9