Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

J
Jorge

Information Technology and Services, 51-100 employees

5.0

Excellent for submitting reports and keeping track of solution implementations

Pros

The userfriendly interface and quick issue reporting along with the ability to add or tag people to a request simplify understanding issue stakeholders.

Cons

The file attachment and viewing functionality isn't optimal. There is room for visual improvement.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R
Ryan

Information Technology and Services, 1-10 employees

4.0

Beneficial tool for optimising project efficiency

Pros

It's straightforward to monitor multiple project timelines and identify the developers assigned to those projects.

Cons

The workflow isn't always perfectly logical but it's part of the learning process and easy to adapt to.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A
Anonymous

Not Specified, 500+ employees

4.0

Great tool for Information Technology services

Pros

Jira offers key features including time tracking issue tracking Kanban boards and ticket management. Effective communication can be facilitated through comments on tickets.

Cons

As a user I don't have much to say about the dislikes.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

S
Shitij

Logistics and Supply Chain, 500+ employees

4.0

Working with JIRA at Dunzo

Pros

Users can create an unlimited number of tasks and easily define workflows for tracking tasks. The software also provides comprehensive reporting on project progress and integrates smoothly with other products.

Cons

Implementing any customization requires a significant amount of work. While powerful this can also be a downside due to the multitude of options for simple task creation.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

R
rohmat

Graphic Design, 1-10 employees

5.0

jira is good produk

Pros

The product demonstrates versatility and effectiveness across various brands and management contexts.

Cons

This product can be challenging for extended use throughout the day.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

S
Sarai

Management Consulting, 1-10 employees

5.0

My favorite tool for managment

Pros

This exceptional software excels in providing detailed reports customizable dashboards efficient task tracking and valuable support for managing development work. Quick responses and an intuitively designed user interface enhance its appeal.

Cons

Jira primarily focuses on teams and projects and lacks some of the advanced features found in other tools like VersionOne and Rally depending on the project's size.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Alex

Computer Software, 500+ employees

3.0

The incumbent continues to be the incumbent for a reason

Pros

Jira is widely recognized and userfriendly accommodating multiple workflows while being highly customizable to suit different team needs. It's not a onesizefitsall solution.

Cons

It continues to add new tools to the offering although integration isn't always seamless particularly from an administrative and billing perspective.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

C
Cem

Computer Software, 51-100 employees

4.0

Jira is the Xerox of project management

Pros

Its widespread usage and adaptability ensure excellent support whether from Atlassian or the community.

Cons

Performance. It's not consistently performant. It gets the job done most of the time but doesn't scale well.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

S
Sikander

Computer Software, 1-10 employees

5.0

Good Experience

Pros

Jira software serves as a robust project management system facilitating the tracking of task progress. Its seamless integration with Bitbucket streamlines code deployment and setup.

Cons

I'm not fond of Jira software's time tracking for adding the exact start time of a ticket.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

T
Tanya

Construction, 11-50 employees

4.0

Efficient project management app

Pros

A significant advantage of Jira is its capability to manage multiple projects simultaneously offering an overview of project statuses via the dashboard.

Cons

You can't create test cases in Jira only manage them.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

M
Mallayasamy

Information Technology and Services, 500+ employees

5.0

Best ticketing tool

Pros

By optimizing queries based on project codes we can efficiently identify tickets and monitor effort hours using the log work features.

Cons

Confluence page ticket history export option and reports are available features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M
Mallayasamy

Information Technology and Services, 500+ employees

5.0

Best ticketing tool

Pros

Our queries have been finetuned to identify tickets based on project codes allowing us to effectively track effort hours through the log work features.

Cons

It encompasses Confluence pages ticket history export options and reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Atif

Education Management, 51-100 employees

5.0

Jira is one of the best software for collaborating with other minds of yours

Pros

My experience spans over 3 years using Jira in my role as a teacher in an English medium school. I find its accessibility to be a key advantage.

Cons

What poses a challenge in Jira is its intricate UIUX. It requires some modifications for an improved UIUX.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

K
Kelly

Computer Software, 500+ employees

4.0

For all tickets both internal and external we use Jira

Pros

JIRA excels in the domains of bug tracking and task allocation within software development with the added benefit of adaptability for finetuning according to specific project requirements.

Cons

There are no critical issues with JIRA. Initially new users might find the process flow somewhat challenging. There's room for modernizing the UI in terms of aesthetics.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A
Anonymous

Not Specified, 500+ employees

5.0

Easy to use critical software for documentation

Pros

Proficiency in story creation methodologies and detailed tracking capabilities is observed.

Cons

It presents a high volume of information on a single screen requiring more readily accessible explanations for less common functionalities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

5.0

Jira is great tool for agile teams

Pros

Jira serves as a tool that aids teams in embracing agile principles often guided by a scrum master or project leader. It provides sprints that offer a structured approach to handling work in smaller increments serving as a centralized workspace to reduce communication gaps.

Cons

The primary hurdle with Jira lies in its user experience it necessitates thorough training to achieve effective usage. For instance the absence of YouTube tutorials or best practices documents explaining the rationale behind using labels or components creates confusion among project teams. The product isn't a plugandplay solution it mandates several lessons for simple actions such as creating a story board or JQL. This steep learning curve might discourage enterprise teams from adopting agile methodologies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

J
Jennifer

Computer Software, 500+ employees

4.0

Great Tool for Tracking Development Projects

Pros

The platform offers ease in creating boards for ticket and bug tracking simplifying the linking of related issues and accommodating both simple and complex reporting issue status tracking and time monitoring for billable tickets.

Cons

Access to some features is limited to administrators which can pose a challenge in certain work situations necessitating collaboration with other teams.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

C
Carlie

Marketing and Advertising, 101-500 employees

5.0

Best Tool for Product

Pros

In our organization Jira is recognized as the ideal tool for both Product and Engineering needs. It enables the efficient tracking of prioritized projects and the creation of requirement tickets for engineers thus simplifying project monitoring.

Cons

The search functionality within Jira isn't optimal making it challenging to locate specific tickets especially in instances with a substantial accumulation of tickets.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

K
Khushi

Information Technology and Services, 11-50 employees

5.0

Useful tool to track time of Employees on tasks and other Project management

Pros

Jira proves to be a valuable tool for tracking employees' time dedicated to specific tasks projects and various work activities.

Cons

Up to this point I haven't encountered any issues with this software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

I
Ibrahim

Business Supplies and Equipment, 101-500 employees

4.0

Jira review

Pros

Jira stands out by offering a rich spectrum of project management features promoting flexibility through customization options and facilitating seamless collaboration among team members. Its remarkable versatility and efficient task tracking are particularly attractive.

Cons

Currently there are no concerns but the interface of Jira lacks the intuitive simplicity and visual appeal found in some other project management tools.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7