Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

N
Noukpo

Civic & Social Organization, 11-50 employees

4.0

Software Management

Pros

The software's reliability is a valuable asset in reaching daily activity goals and its responsive customer service support is crucial when issues arise.

Cons

In comparison to other software this one is costeffective and practical to use.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 500+ employees

3.0

My views on Jira

Pros

Jira excels in the seamless management of multiple projects making it wellsuited for larger teams. Additionally its extensive user base ensures easy access to community support.

Cons

Some features are missing and some are challenging to use due to the somewhat intricate user interface.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

7

M
Marsela

Consumer Services, 500+ employees

5.0

Jira Review

Pros

The software's setup learning process and ticket tracking are straightforward and userfriendly.

Cons

I sense that I'm not fully exploiting its potential possibly due to a lack of clear explanations from managers or sellers.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

M
Megha

Information Technology and Services, 500+ employees

4.0

User friendly software

Pros

When it comes to Jira reporting capabilities are a standout feature.

Cons

I must turn to another tool for graph representation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

S
Steffan

Leisure Travel & Tourism, 500+ employees

4.0

Project Excellence Tool

Pros

Jira's adaptability means it can be tailored to suit a variety of project needs offering flexibility in application.

Cons

If you're new to this tool it can be rather intricate. There's a need for the availability of more comprehensive training materials.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A
Anonymous

Not Specified, 500+ employees

3.0

My views on Jira

Pros

It possesses the capability to effectively handle multiple projects and accommodate larger teams. Furthermore it boasts a substantial user base and offers convenient community support access.

Cons

Some functionalities might be absent and a few can be challenging to use due to a somewhat intricate user interface.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

8

M
Marsela

Consumer Services, 500+ employees

5.0

Jira Review

Pros

Setting it up learning its usage and tracking tickets is straightforward and userfriendly.

Cons

I believe I'm not fully exploiting its potential. It might not have been adequately explained either by our managers or the vendor.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M
Megha

Information Technology and Services, 500+ employees

4.0

User friendly software

Pros

The reporting feature is what I appreciate most about Jira.

Cons

I need to turn to another tool for creating graphical representations.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

S
Steffan

Leisure Travel & Tourism, 500+ employees

4.0

Project Excellence Tool

Pros

Jira can be adapted and utilized in various ways to align with your project requirements.

Cons

If you're new to this tool it can seem rather intricate. The availability of additional training materials would be beneficial.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

T
Thomas

Hospitality, 11-50 employees

5.0

Jira makes it easier and much more effective to manage your projects

Pros

Jira offers an abundance of customization options for editing and segmenting projects and tasks. The labeling and categorization system is userfriendly and makes tasks easier to manage especially when compared to other project management tools I've used.

Cons

There are no significant issues that stand out. The user interface lags behind that of most other project management tools so enhancing its visual elements would be highly advantageous.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

V
Vatsala

Medical Devices, 101-500 employees

5.0

Jira Streamlining Project Management with Precision and Power

Pros

Jira exhibits versatility in project management customization configuration advanced reporting and dashboards with regular updates and improvements.

Cons

Jira can appear intricate and overwhelming especially for newcomers. The extensive array of features and configuration choices can make it challenging for teams to navigate and configure.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

G
Guibson

Information Technology and Services, 101-500 employees

5.0

Jira is the platform for easier project management

Pros

Regarding its features the sprint view is remarkably simple and clear and the Gantt chart is highly beneficial. Tasks and assignments are easy to comprehend and time tracking per task assignees and connections with thirdparty services like Slack for realtime updates enhance its functionality.

Cons

There aren't any noteworthy cons it's simpler and more userfriendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Y
Yana

Information Services, 11-50 employees

5.0

A gamechanger for team collaboration

Pros

The transition to Jira has led to a transformation in our project management. It's intuitive scalable and seamlessly integrates with our existing tools.

Cons

The initial setup can be somewhat intricate. Customizing it to match our specific workflow needs takes some time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

M
Mohamed

Computer Software, 500+ employees

5.0

Amazing web app

Pros

The task management feature empowers you to efficiently control various aspects of your tasks.

Cons

Some features may occasionally lead to performance slowdowns suggesting potential enhancements.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

R
Rita

Transportation/Trucking/Railroad, 500+ employees

5.0

Easy and essential

Pros

It is userfriendly guides you in opening reports correctly prioritizes tasks effectively and is a crucial tool for large companies to manage tasks.

Cons

The ticket preview is rather basic. It would be more beneficial if documents attached to tickets could be accessed dynamically rather than being displayed in a small box. Similarly when opening posted links it would be better to open a new page rather than reloading the current one.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

K
Khaled

Retail, 1-10 employees

4.0

My thoughts

Pros

Renowned for its versatility support for Agile methodologies integration capabilities and robust reporting Jira is a valuable project management tool for teams of all sizes and complexities.

Cons

It might be intricate for new users necessitating time to gain proficiency. Without proper management its customization options can lead to overly intricate workflows and potential inefficiencies.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

C
Chris

Computer Software, 1-10 employees

4.0

A Welcome Upgrade from ClickUp

Pros

I recently switched from ClickUp to Jira and it has brought about a positive change. Jira now offers a more streamlined and userfriendly interface significantly improving my team's efficiency through its project management capabilities including customized workflows boards and enhanced reporting. Its seamless integration with other Atlassian tools like Confluence has enhanced our collaborative efforts.

Cons

Naturally it has its downsides. The pricing for Jira can be relatively high particularly for smaller teams. Furthermore transitioning from ClickUp to Jira involves a learning curve but with patience and practice it becomes more manageable.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 500+ employees

5.0

jira honest review

Pros

Jira greatly facilitates issue tracking and crossteam collaboration.

Cons

Occasionally status changes take time within customized dashboards.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

M
Matt

Information Technology and Services, 51-100 employees

4.0

A solid project management tool

Pros

JIRA provides a variety of methods to visualize and organize your tasks. The ability to create filters and then generate useful dashboards from them is a feature that I find valuable.

Cons

It's not always straightforward to navigate between projects and pages within JIRA.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

P
prabal

Computer Software, 500+ employees

4.0

Project Management tool

Pros

JIRA is highly useful for managing multiple projects offering a userfriendly interface and a wide range of features that simplify project management tasks.

Cons

Frankly in my 1.5 years of using JIRA I haven't come across any disadvantages.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7