Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L

Lukas

Automotive, 101-500 employees

More than a year

5.0
November 2023

JIRA gets the job done

Pros

JIRA excels in its organizational capabilities covering epics stories tasks and bugs. The use of story points for estimation coupled with the ability to view an impressive Burn Down chart upon successful estimation is noteworthy. Additionally its integration with git allows instant visibility into linked pull requests and commits.

Cons

JIRA occasionally faces crashes posing a challenging problem to address in general.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
November 2023

Jira Review

Pros

Jira promotes alignment across all teams in our company providing essential visibility given our company's size. The business team gains insights into techproduct activities and vice versa. This visibility is crucial for offering feedback on both ends.

Cons

Admin setup is a prerequisite limiting the team's flexibility to take ownership.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

N

Nele

Retail, 101-500 employees

Less than 6 months

5.0
November 2023

JIRA usage

Pros

The flexibility to categorize and assess issues based on the problem and its criticality is appreciated. Options such as homepage issues equipment ordering and the ability to add pictures enhance problem identification.

Cons

Navigating and selecting the appropriate options may be a bit challenging when using the tool infrequently. There are moments when I contemplate where and what to add.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

Z

Zoheb

Retail, 500+ employees

More than a year

5.0
November 2023

Great and easy to use

Pros

Jira's simplicity and userfriendly nature make ticket logging seamless complemented by a convenient quick chat service.

Cons

Jira exhibits no faults based on its pros it's commendable and userfriendly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
November 2023

Great product for Developers Testers and Project Managers

Pros

From a developer's perspective JIRA excels in its intuitiveness requiring no prior knowledge of the tool. It served as our goto for bug tracking contributing to a successful project delivery.

Cons

While my usage primarily involved bug tracking within the development team I never encountered anything that I could categorize as a con for this product.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J

Jennifer

Pharmaceuticals, 101-500 employees

More than a year

5.0
November 2023

Jira A unique system that provides an advanced overview.

Pros

Jira enables users to monitor tasks comprehensively from project initiation to completion. It provides a visual representation of processes showcasing each team's progress and completed tasks. The setup allows for mapping out and communicating which team owns each section of the flow aiding seamless communication. Team members can easily identify any gaps or missing steps in the flow with just a glance.

Cons

Utilizing Jira allows users to delve into detailed data necessitating setup with filters tailored by a team member wellversed in the system.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
November 2023

My own review of jira

Pros

Jira stands out as an excellent platform for project management particularly for software developers overseeing various aspects and tracking progress a valuable tool for team leads.

Cons

Personally I find Jira's UI less attractive due to its limited color. A more vibrant interface would impart a different feel other than that everything meets expectations.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A

Ash

Events Services, 1-10 employees

Less than a year

5.0
November 2023

Jira

Pros

This program proves excellent offering userfriendly functionality that requires no prior experience.

Cons

No issues with this program it proves highly beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
November 2023

Solid tool for product managers and engineers

Pros

Embracing Agile principles at our company Jira effectively integrates them notably through the kanban board. This feature benefits product managers and engineers ensuring teams stay on track and meet release deadlines. As a tech support administrator I find it valuable for submitting issues with context and severity considerations for engineers and product managers.

Cons

For those not inclined towards Kanban there's a restricted array of alternative views which some employees find insufficient. Furthermore the learning curve poses a challenge for new employees and users especially with a perplexing UI.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
November 2023

Jira for Web developers

Pros

Jira provides robust tools for efficient planning tracking and management of work. It supports the creation of Kanban and Scrum boards enhancing visual project tracking.

Cons

Jira can be overwhelming for firsttime users of this software type given its numerous and intricate functionalities.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A

Aayush

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

Jira Perfect tool for ProjectTask Management

Pros

What I appreciate most about Jira is its seamless collaboration capabilities enabling effective task management and project agility. The userfriendly interface featuring draganddrop functionality contributes to easy movement of tickets or tasks across different phases of project management. Furthermore its integration with various thirdparty providers enhances workflow manageability.

Cons

It imposes constraints on the size of messages in a ticket and attachments. Managing tasks especially when numerous can be challenging making it difficult to track specific tasks or locate older tickets from our team.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
November 2023

Jira

Pros

Easy simple fast accurate trustworthy and helpful a summary of the positive attributes of Jira.

Cons

I appreciate everything about Jira and its functionality.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

I

Isaiah

Financial Services, 500+ employees

More than a year

5.0
November 2023

The jira review

Pros

Jira delivers an excellent project management experience complemented by userfriendly procedures.

Cons

Customer support had me waiting at times but that was a onetime event.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

B

Barbara

Non-Profit Organization Management, 51-100 employees

More than a year

4.0
November 2023

Project Management is easier with Jira

Pros

JIRA's bug tracking and project task tracking features enable our onsite team to effortlessly monitor defects and prioritize fixes. As someone overseeing resource distribution across multiple clients and projects Kanban boards provide a clear overview of individual activity durations.

Cons

Mobile access is somewhat challenging in browserbased usage. A potential solution involves creating a highquality user experience separate from any mobile app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
November 2023

Great to manage a team with developers and your roadmap

Pros

The centralized assignment and review of tasks stand out as valuable features.

Cons

Some aspects of the UI could offer more customization.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
November 2023

A solid task management tool

Pros

Jira proves to be a very intuitive tool simplifying the creation and tracking of tasks throughout their lifecycle.

Cons

Working with subtasks and maintaining a clean board during the handling of such issues can be a bit complex.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

F

Ferent

Building Materials, 11-50 employees

More than a year

5.0
November 2023

It helps me for advanced tracking with Wrike

Pros

Integrating Jira with Wrike enhances project performance tracking. Jira excels in providing a simple wellstructured approach to task and request management fostering collaboration through features like liking commenting notifications and file attachments. The affordability and effectiveness coupled with analytics and reporting features like Jira Query Language contribute to efficient project progress tracking and decisionmaking.

Cons

So far I haven't identified any criticisms it's working well which is why I continue to use it today.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

K

Kostadinka

Computer Networking, 11-50 employees

Less than a year

5.0
November 2023

Amazing software

Pros

The progress tracking feature in Jira is described as amazing.

Cons

The reporting and statistics feature could be enhanced.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J

Justin

Banking, 101-500 employees

More than a year

5.0
November 2023

Happy with Jira

Pros

Submitting a support ticket is made easy by the userfriendly interface.

Cons

Unable to control the speed of my team's response to ticket requests.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

P

Priyank

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

Ease of use of JIRA

Pros

Utilized for several years in project management and defect tracking Jira consistently proves effective and reliable for these purposes.

Cons

No specific issues encountered with the product.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9