Information Technology and Services, 11-50 employees
“Tito review”
Pros
Project planning scheduling and time tracking are some of the essential functions in JIRA.
Cons
There are limitations with file size uploads and the user interface can be confusing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Information Technology and Services, 500+ employees
“Perfect project management product for enterprises.”
Pros
It provides comprehensive support for agile software methodology aiding in effective sprint planning and task management. The reporting and bug tracking features further enhance the management of sprint goals and production fixes.
Cons
JIRA inundates our email inbox with ticket comments and updates making inbox management challenging.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Logistics and Supply Chain, 500+ employees
“Easy to use ticketing system”
Pros
Its ticket system is straightforward allowing users to easily submit various types of tickets based on urgency and assign them to the appropriate personnel.
Cons
Sometimes the tool tends to overcommunicate status updates even when the ticket remains open.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 500+ employees
“The Powerhouse of Project Management”
Pros
This tool is specifically designed for efficient project management equipped with robust features for project setup task management and team collaboration.
Cons
I can confidently say that after using the software there are no major drawbacks to report.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Information Technology and Services, 51-100 employees
“Best Task tracking software”
Pros
It enables effortless task tracking and seamless collaboration among team members.
Cons
The abundance of functionality to learn can occasionally be bewildering.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Building Materials, 51-100 employees
“IT Helpdesk use”
Pros
Its ticket tracking and reporting capabilities are userfriendly. The email integration particularly when using Outlook works exceptionally well compared to other tools like ClickUp.
Cons
The administrative side can be intricate and customization isn't straightforward if you seek simplicity.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Biotechnology, 51-100 employees
“I really enjoyed Jira features”
Pros
JIRA's customizable features powerful reporting issue tracking and extensive integration options make it a standout tool. While it may require some initial practice its flexibility and integration capabilities contribute to its overall value.
Cons
JIRA's cost can vary based on the edition and user count potentially making it relatively expensive. Additionally new users especially those unfamiliar with project management methodologies might find it complex and overwhelming.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Computer Software, 500+ employees
“Review for Jira as a user”
Pros
Jira's ease of use comprehensive dashboards issue tracking and agile framework make it indispensable for team collaboration within our large organization.
Cons
Although JIRA was initially challenging to navigate I grasped the concept relatively quickly and now find it userfriendly. However there are numerous unexplored functionalities and features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
“Good to use.”
Pros
The userfriendly interface task tracking and easy task creation contribute to the overall efficiency of the platform.
Cons
Occasionally it's a bit tricky to locate a specific project.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 51-100 employees
“Supporting our processes”
Pros
JIRA serves as our daily tool for business submissions and issue tracking offering a clear audit trail and facilitating effective collaboration among team members.
Cons
Integration with our backoffice system would be a valuable addition.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Computer Software, 500+ employees
“Jira The project tracking tool”
Pros
Jira's ease of use and costeffectiveness compared to similar products are its major advantages.
Cons
JIRA lacks several features for tracking project progress and should introduce additional functionalities.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Health, Wellness and Fitness, 1-10 employees
“JIRA for Project Management”
Pros
JIRA's userfriendly interface and premade templates streamline information sharing and enhance team communication.
Cons
When attempting nonstandard tasks without templates it can be cumbersome and the UI may not appear very userfriendly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Not Specified, 51-100 employees
“A musthave for project management with developers product”
Pros
Its userfriendly interface and integration with external tools such as Slack Teams and Airtable contribute to a seamless workflow.
Cons
The mobile application can be somewhat complex to use and there are many notifications.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Information Technology and Services, 500+ employees
“Best Project management tool”
Pros
JIRA's diverse features make it one of the best project management tools offering an extensive range of capabilities for handling multiple projects simultaneously.
Cons
From my experience I haven't encountered any difficulties using the software.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
E-Learning, 500+ employees
“Best Project Management Software”
Pros
Its varied features enable the creation and tracking of different issues stories and tasks enhancing project monitoring and management.
Cons
Learning to use it takes time and regular usage can enhance the learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Information Technology and Services, 500+ employees
“Empowering Teams to Achieve Excellence in Project Management”
Pros
JIRA's userfriendly nature and comprehensive feature set make it an ideal tool for managing tasks and workflows ensuring effective project execution.
Cons
In my view it's the only software without disadvantages. We haven't faced any issues to date.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Computer Software, 500+ employees
“Manage your workflow with Jira software”
Pros
Over the past year Jira Software has significantly streamlined our workflow primarily due to its customizable workflows and issue types that align with our specific project requirements.
Cons
A more userfriendly user interface and additional features like builtin timelines and collaboration tools would be welcomed.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Computer Software, 1-10 employees
“Jira improved our software development ad bug tracking productivity”
Pros
Its webbased interface seamlessly integrates with our existing databases offering ease of use for new users and a smooth learning curve for all team members.
Cons
Exporting data as .csv or .docx.pdf files can be challenging on occasion.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Information Services, 11-50 employees
“Efficient Task Organization with Some Usability Concerns”
Pros
I appreciate how Jira helps me organize tasks smoothly and offers flexibility in its usage.
Cons
However I find the menu structure and visibility of diagrams a bit challenging.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Computer Software, 101-500 employees
“Versatile Project Management Tool with Minor Offline Limitations”
Pros
Jira's customization capabilities are a major plus making it easy for users of all roles to create edit report and export projects. It's wellorganized and transparent with the flexibility to customize individual workflows for different tasks.
Cons
The only drawback is Jira's limited functionality in offline mode which can be problematic when internet access is unavailable for updating workflows.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9