Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

G

Gina

Hospitality, 51-100 employees

Less than a year

3.0
November 2023

JIRA STEPS

Pros

Jira serves as a centralized hub for tracking all projects and tasks.

Cons

Creating approving and reviewing tickets involves too many steps. The language isn't userfriendly and more descriptive approval codes or a key would be beneficial.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

T

TOMIA

Entertainment, 1-10 employees

More than a year

5.0
November 2023

Thank god for Jira

Pros

The organized structure of Jira coupled with its ease of navigation contributes to effective business organization.

Cons

I genuinely have nothing negative to say about Jira we've never encountered any problems. We can always quickly find what we need.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

V

Viviana

Utilities, 51-100 employees

Less than 6 months

5.0
November 2023

Jira is easy and intuitive.

Pros

Capterra encompassing an array of tools including Jira is an essential part of daily use due to its structured reality and intuitive features.

Cons

It's easy and intuitive part of my daily routine.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
November 2023

Fantastic Project and Task Manager

Pros

Jira stands out as software providing out of the box functionalities for project management task management and team and time management all conveniently accessible on a single dashboard eliminating the need to switch between various solutions.

Cons

Jira is excellent software but the UI could be improved for better userfriendliness otherwise there's nothing I dislike in the overall solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MAM

M A Malak

Executive Office, 101-500 employees

More than a year

5.0
November 2023

Jira Best For Business

Pros

Jira's integration capabilities with other Atlassian products are highly valued by users. The userfriendly interface and collaboration features with the team and customer service system prove beneficial for business.

Cons

The high price poses a significant challenge for small businesses and the limited number of software integrations is another drawback.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J

Jesse

Music, 1-10 employees

Less than a year

4.0
November 2023

Great for designers

Pros

Described as one of the best places for a team of creatives highlighting Jira's suitability for creative collaboration.

Cons

I recall it being a bit confusing to figure out initially.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

L

Louisa

Computer Software, 11-50 employees

More than a year

5.0
November 2023

Efficient for team collaboration

Pros

Jira is primarily used to report issues or bugs to the IT and Dev team offering efficiency and ease of use. It also serves as a platform for suggesting new product features.

Cons

Nothing noteworthy noticed thus far.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

3.0
November 2023

Review

Pros

I appreciate Jira's userfriendly interface.

Cons

I dislike the frequent crashes experienced with Jira's app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

M

Marco

Leisure Travel & Tourism, 11-50 employees

More than a year

4.0
November 2023

Solid but expensive tool

Pros

It functions effectively as a tool for essential project management tasks providing a diverse range of features.

Cons

Usability complexities and potentially high pricing for larger user teams are drawbacks.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

M

Marc

Information Technology and Services, 500+ employees

Less than a year

5.0
November 2023

Jira helps professionalize your business

Pros

Jira serves as a powerful tool for predominantly agile organizations allowing straightforward setup of scrum or kanban boards. Notably the reporting functions especially through Advanced Roadmaps in the Premium plan stand out. Enhanced flexibility is achieved through the app marketplace and integration with other software. Jira remains relatively userfriendly catering even to those less techsavvy.

Cons

The plethora of features in Jira results in a learning curve requiring time investment for optimal utilization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

N

Naquentta

Biotechnology, 1-10 employees

4.0
November 2023

A review about JIRA

Pros

It contributes to the organization and execution of projects or tasks.

Cons

I have no grievances with anything about Jira.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A

Atit

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

Best management tool for the activities under one platform.

Pros

The user interface is easily navigable reliable trustworthy and friendly requiring no prior experience with management tools.

Cons

While not encountering significant issues a concern is the inability to reuse or modify reports with new attributes. Adjustments may be needed for Jira's processes to align with unique IT project requirements.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
November 2023

All in One tool for ITTech companies

Pros

The seamless communication between Jira service management and Jira software development is a noteworthy feature.

Cons

Customizing workflow management in Jira proves challenging.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

3.0
November 2023

experience in jira

Pros

Scrum boards for Agile sprint execution and Kanban boards for realtime workflow visualization simplify the process of finding monitoring and logging bugs all within a framework of heightened security.

Cons

The interface lacks intuitiveness for nondevelopers missing crucial features like Gantt charts and offering insufficient support for external collaboration.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

J

Juan

Outsourcing/Offshoring, 500+ employees

More than a year

5.0
November 2023

Start Managing projects in minutes

Pros

The interface is straightforward requiring only minutes to grasp and start using.

Cons

Presently I haven't come across any dislikes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

E

Ernest

Pharmaceuticals, 11-50 employees

Less than 6 months

5.0
November 2023

Task management king

Pros

Jira is valued for its ability to provide clarity on what needs to be done and when.

Cons

My reluctance toward Jira stems from the learning curve required to master the platform.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

T

Tomas

Computer Software, 11-50 employees

More than a year

2.0
November 2023

Love and hate

Pros

Jira's impressive capability is evident in its handling of various project management tasks and workflows.

Cons

Jira can be excessively challenging for seemingly simple tasks at times.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

5

M

Max

Automotive, 51-100 employees

Less than 6 months

5.0
November 2023

great tool

Pros

It stands out for being remarkably easy to use and facilitating seamless connectivity within teams.

Cons

The multitude of views and tabs in Jira can be confusing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

N

Namrata

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

streamlining workflow and collaboration with jira

Pros

As an issue tracking tool Jira excels in features like issue tracking dashboard and reporting custom fields and issue types.

Cons

Despite daily use in our company I haven't found anything to like about Jira.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

J

Johnrey

Information Technology and Services, 500+ employees

Less than 6 months

5.0
November 2023

JIRA Review

Pros

The direct nature of filing tickets in Jira is a positive aspect empowering users to locate and use a specific group for routing their tickets unlike in other software.

Cons

Occasionally Jira fails to open on a regular browser necessitating the use of an Incognito browser.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9