Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

T
Taher

Information Technology and Services, 11-50 employees

4.0

Tito review

Pros

Project planning scheduling and time tracking are some of the essential functions in JIRA.

Cons

There are limitations with file size uploads and the user interface can be confusing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

P
Prabakaran

Information Technology and Services, 500+ employees

4.0

Perfect project management product for enterprises.

Pros

It provides comprehensive support for agile software methodology aiding in effective sprint planning and task management. The reporting and bug tracking features further enhance the management of sprint goals and production fixes.

Cons

JIRA inundates our email inbox with ticket comments and updates making inbox management challenging.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

M
Matthew

Logistics and Supply Chain, 500+ employees

5.0

Easy to use ticketing system

Pros

Its ticket system is straightforward allowing users to easily submit various types of tickets based on urgency and assign them to the appropriate personnel.

Cons

Sometimes the tool tends to overcommunicate status updates even when the ticket remains open.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Amit

Information Technology and Services, 500+ employees

5.0

The Powerhouse of Project Management

Pros

This tool is specifically designed for efficient project management equipped with robust features for project setup task management and team collaboration.

Cons

I can confidently say that after using the software there are no major drawbacks to report.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B
Bikalpa

Information Technology and Services, 51-100 employees

5.0

Best Task tracking software

Pros

It enables effortless task tracking and seamless collaboration among team members.

Cons

The abundance of functionality to learn can occasionally be bewildering.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

G
Gary

Building Materials, 51-100 employees

4.0

IT Helpdesk use

Pros

Its ticket tracking and reporting capabilities are userfriendly. The email integration particularly when using Outlook works exceptionally well compared to other tools like ClickUp.

Cons

The administrative side can be intricate and customization isn't straightforward if you seek simplicity.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

M
Mouna

Biotechnology, 51-100 employees

5.0

I really enjoyed Jira features

Pros

JIRA's customizable features powerful reporting issue tracking and extensive integration options make it a standout tool. While it may require some initial practice its flexibility and integration capabilities contribute to its overall value.

Cons

JIRA's cost can vary based on the edition and user count potentially making it relatively expensive. Additionally new users especially those unfamiliar with project management methodologies might find it complex and overwhelming.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

D
Donavan

Computer Software, 500+ employees

5.0

Review for Jira as a user

Pros

Jira's ease of use comprehensive dashboards issue tracking and agile framework make it indispensable for team collaboration within our large organization.

Cons

Although JIRA was initially challenging to navigate I grasped the concept relatively quickly and now find it userfriendly. However there are numerous unexplored functionalities and features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

E
Esley

Information Technology and Services, 500+ employees

5.0

Good to use.

Pros

The userfriendly interface task tracking and easy task creation contribute to the overall efficiency of the platform.

Cons

Occasionally it's a bit tricky to locate a specific project.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R
Ryan

Financial Services, 51-100 employees

5.0

Supporting our processes

Pros

JIRA serves as our daily tool for business submissions and issue tracking offering a clear audit trail and facilitating effective collaboration among team members.

Cons

Integration with our backoffice system would be a valuable addition.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

C
Chaitanya

Computer Software, 500+ employees

4.0

Jira The project tracking tool

Pros

Jira's ease of use and costeffectiveness compared to similar products are its major advantages.

Cons

JIRA lacks several features for tracking project progress and should introduce additional functionalities.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

S
Susan

Health, Wellness and Fitness, 1-10 employees

4.0

JIRA for Project Management

Pros

JIRA's userfriendly interface and premade templates streamline information sharing and enhance team communication.

Cons

When attempting nonstandard tasks without templates it can be cumbersome and the UI may not appear very userfriendly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

5.0

A musthave for project management with developers product

Pros

Its userfriendly interface and integration with external tools such as Slack Teams and Airtable contribute to a seamless workflow.

Cons

The mobile application can be somewhat complex to use and there are many notifications.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

S
Saurabh

Information Technology and Services, 500+ employees

4.0

Best Project management tool

Pros

JIRA's diverse features make it one of the best project management tools offering an extensive range of capabilities for handling multiple projects simultaneously.

Cons

From my experience I haven't encountered any difficulties using the software.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

P
Priyanka

E-Learning, 500+ employees

5.0

Best Project Management Software

Pros

Its varied features enable the creation and tracking of different issues stories and tasks enhancing project monitoring and management.

Cons

Learning to use it takes time and regular usage can enhance the learning curve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

V
Vishal

Information Technology and Services, 500+ employees

5.0

Empowering Teams to Achieve Excellence in Project Management

Pros

JIRA's userfriendly nature and comprehensive feature set make it an ideal tool for managing tasks and workflows ensuring effective project execution.

Cons

In my view it's the only software without disadvantages. We haven't faced any issues to date.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

T
Trisha

Computer Software, 500+ employees

4.0

Manage your workflow with Jira software

Pros

Over the past year Jira Software has significantly streamlined our workflow primarily due to its customizable workflows and issue types that align with our specific project requirements.

Cons

A more userfriendly user interface and additional features like builtin timelines and collaboration tools would be welcomed.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

D
David

Computer Software, 1-10 employees

5.0

Jira improved our software development ad bug tracking productivity

Pros

Its webbased interface seamlessly integrates with our existing databases offering ease of use for new users and a smooth learning curve for all team members.

Cons

Exporting data as .csv or .docx.pdf files can be challenging on occasion.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Y
Younes

Information Services, 11-50 employees

5.0

Efficient Task Organization with Some Usability Concerns

Pros

I appreciate how Jira helps me organize tasks smoothly and offers flexibility in its usage.

Cons

However I find the menu structure and visibility of diagrams a bit challenging.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

D
Delia

Computer Software, 101-500 employees

5.0

Versatile Project Management Tool with Minor Offline Limitations

Pros

Jira's customization capabilities are a major plus making it easy for users of all roles to create edit report and export projects. It's wellorganized and transparent with the flexibility to customize individual workflows for different tasks.

Cons

The only drawback is Jira's limited functionality in offline mode which can be problematic when internet access is unavailable for updating workflows.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9