Gina
Hospitality, 51-100 employees
Less than a year
“JIRA STEPS”
Pros
Jira serves as a centralized hub for tracking all projects and tasks.
Cons
Creating approving and reviewing tickets involves too many steps. The language isn't userfriendly and more descriptive approval codes or a key would be beneficial.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
TOMIA
Entertainment, 1-10 employees
More than a year
“Thank god for Jira”
Pros
The organized structure of Jira coupled with its ease of navigation contributes to effective business organization.
Cons
I genuinely have nothing negative to say about Jira we've never encountered any problems. We can always quickly find what we need.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Viviana
Utilities, 51-100 employees
Less than 6 months
“Jira is easy and intuitive.”
Pros
Capterra encompassing an array of tools including Jira is an essential part of daily use due to its structured reality and intuitive features.
Cons
It's easy and intuitive part of my daily routine.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Not Specified, 11-50 employees
More than a year
“Fantastic Project and Task Manager”
Pros
Jira stands out as software providing out of the box functionalities for project management task management and team and time management all conveniently accessible on a single dashboard eliminating the need to switch between various solutions.
Cons
Jira is excellent software but the UI could be improved for better userfriendliness otherwise there's nothing I dislike in the overall solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
M A Malak
Executive Office, 101-500 employees
More than a year
“Jira Best For Business”
Pros
Jira's integration capabilities with other Atlassian products are highly valued by users. The userfriendly interface and collaboration features with the team and customer service system prove beneficial for business.
Cons
The high price poses a significant challenge for small businesses and the limited number of software integrations is another drawback.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Jesse
Music, 1-10 employees
Less than a year
“Great for designers”
Pros
Described as one of the best places for a team of creatives highlighting Jira's suitability for creative collaboration.
Cons
I recall it being a bit confusing to figure out initially.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Louisa
Computer Software, 11-50 employees
More than a year
“Efficient for team collaboration”
Pros
Jira is primarily used to report issues or bugs to the IT and Dev team offering efficiency and ease of use. It also serves as a platform for suggesting new product features.
Cons
Nothing noteworthy noticed thus far.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Review”
Pros
I appreciate Jira's userfriendly interface.
Cons
I dislike the frequent crashes experienced with Jira's app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Marco
Leisure Travel & Tourism, 11-50 employees
More than a year
“Solid but expensive tool”
Pros
It functions effectively as a tool for essential project management tasks providing a diverse range of features.
Cons
Usability complexities and potentially high pricing for larger user teams are drawbacks.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marc
Information Technology and Services, 500+ employees
Less than a year
“Jira helps professionalize your business”
Pros
Jira serves as a powerful tool for predominantly agile organizations allowing straightforward setup of scrum or kanban boards. Notably the reporting functions especially through Advanced Roadmaps in the Premium plan stand out. Enhanced flexibility is achieved through the app marketplace and integration with other software. Jira remains relatively userfriendly catering even to those less techsavvy.
Cons
The plethora of features in Jira results in a learning curve requiring time investment for optimal utilization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Naquentta
Biotechnology, 1-10 employees
“A review about JIRA”
Pros
It contributes to the organization and execution of projects or tasks.
Cons
I have no grievances with anything about Jira.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Atit
Information Technology and Services, 500+ employees
More than a year
“Best management tool for the activities under one platform.”
Pros
The user interface is easily navigable reliable trustworthy and friendly requiring no prior experience with management tools.
Cons
While not encountering significant issues a concern is the inability to reuse or modify reports with new attributes. Adjustments may be needed for Jira's processes to align with unique IT project requirements.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Not Specified, 11-50 employees
More than a year
“All in One tool for ITTech companies”
Pros
The seamless communication between Jira service management and Jira software development is a noteworthy feature.
Cons
Customizing workflow management in Jira proves challenging.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Not Specified, 1-10 employees
“experience in jira”
Pros
Scrum boards for Agile sprint execution and Kanban boards for realtime workflow visualization simplify the process of finding monitoring and logging bugs all within a framework of heightened security.
Cons
The interface lacks intuitiveness for nondevelopers missing crucial features like Gantt charts and offering insufficient support for external collaboration.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Juan
Outsourcing/Offshoring, 500+ employees
More than a year
“Start Managing projects in minutes”
Pros
The interface is straightforward requiring only minutes to grasp and start using.
Cons
Presently I haven't come across any dislikes.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Ernest
Pharmaceuticals, 11-50 employees
Less than 6 months
“Task management king”
Pros
Jira is valued for its ability to provide clarity on what needs to be done and when.
Cons
My reluctance toward Jira stems from the learning curve required to master the platform.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Tomas
Computer Software, 11-50 employees
More than a year
“Love and hate”
Pros
Jira's impressive capability is evident in its handling of various project management tasks and workflows.
Cons
Jira can be excessively challenging for seemingly simple tasks at times.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Max
Automotive, 51-100 employees
Less than 6 months
“great tool”
Pros
It stands out for being remarkably easy to use and facilitating seamless connectivity within teams.
Cons
The multitude of views and tabs in Jira can be confusing.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Namrata
Information Technology and Services, 500+ employees
More than a year
“streamlining workflow and collaboration with jira”
Pros
As an issue tracking tool Jira excels in features like issue tracking dashboard and reporting custom fields and issue types.
Cons
Despite daily use in our company I haven't found anything to like about Jira.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Johnrey
Information Technology and Services, 500+ employees
Less than 6 months
“JIRA Review”
Pros
The direct nature of filing tickets in Jira is a positive aspect empowering users to locate and use a specific group for routing their tickets unlike in other software.
Cons
Occasionally Jira fails to open on a regular browser necessitating the use of an Incognito browser.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9