Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 500+ employees

4.0

Jira Review from a User's Perspective

Pros

I find the Dashboard feature useful for checking tasks and future effort required for each project. The search filter also aids in tracking current sprint tasks by project.

Cons

Adding effort to tasks requires individually opening each task and filling details in a separate tab which includes a time and related issue number option. It could be more efficient.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

H
Hussain

Financial Services, 101-500 employees

5.0

Jira

Pros

Jira offers a free plan for up to three specialists integration options for messaging channels and lowcodenocode form creation.

Cons

Access via webbased entertainment channels may require thirdparty addons and integration with different authentication services may necessitate additional subscriptions.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

K
KokYoon

Consumer Electronics, 101-500 employees

5.0

Excellent Scrum platform

Pros

Jira greatly simplifies the Scrum process making it more visual and userfriendly compared to other platforms.

Cons

Currently there are no negatives to report Jira fulfills its role effectively.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anand

Airlines/Aviation, 500+ employees

5.0

One of the best project management tools

Pros

Jira's sprint tracking and notification systems make it a valuable tool for project management and communication.

Cons

Pricing is perceived as high compared to some alternatives.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
Jon

Information Technology and Services, 1-10 employees

4.0

Great functionalities a little slow

Pros

Jira offers a wide range of functionalities allowing users to accomplish a multitude of tasks.

Cons

However the software's performance can be sluggish at times especially when managing smaller tasks in the backlog.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

L
Luke

Health, Wellness and Fitness, 11-50 employees

4.0

Jira Review

Pros

Jira offers a straightforward process for adding new tickets and facilitates crossfunctional team collaboration.

Cons

The backlog can become convoluted with various items though the search backlog feature helps locate specific tasks.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

T
Thomas

Not Specified, 1-10 employees

5.0

Musthave project management tool for software and product development.

Pros

Jira's ease of use and simple UI set it apart from competitors. Its extensive workflow and permission configurations though initially overwhelming can save countless hours in project management for longterm projects.

Cons

The loading speed of certain tasks can become frustrating and for newcomers to Jira the learning curve can be steep.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

H
Hussain

Information Technology and Services, 101-500 employees

4.0

Featurerich but often confusing and unusable

Pros

Jira boasts an abundance of features and customization options allowing granular control. It supports diverse aspects of project management.

Cons

The user experience can be distracting potentially hindering productivity.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

B
Beatriz

Automotive, 500+ employees

4.0

Review for Jira

Pros

Jira saves businesses time resources and improves overall efficiency.

Cons

However it can be complex for beginners with a user interface that may not be immediately intuitive due to its wealth of features.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 500+ employees

5.0

Very complete tool

Pros

Jira's comprehensiveness and configurability adapt to various workflows teams products and businesses.

Cons

The extensive capabilities may initially present challenges in understanding complex workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

C
Charles

Financial Services, 500+ employees

4.0

JIRA for team and project management with no hassle at all

Pros

I appreciate the straightforward nature and ease of use of Jira. I have used it for data analytics and software development needs and it served me well.

Cons

While generally userfriendly Jira's UIUX could benefit from streamlining especially in integrating backlogged task features more seamlessly with the Jira board.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A
Ahmed

Program Development, 11-50 employees

5.0

Very good software

Pros

Jira is an excellent affordable software with userfriendly features making it highly beneficial.

Cons

No significant complaints Jira aids in work efficiency.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M
Maggie

Computer Software, 51-100 employees

5.0

A strong tool

Pros

Jira is a strong tool particularly for nondevelopers who need insights into development boards and individual development team work.

Cons

Navigating Jira can be challenging at times especially for those not immersed in the product daily.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M
Mo

Information Technology and Services, 1-10 employees

4.0

Solid features

Pros

Jira when used in conjunction with Confluence offers a balance of simplicity and feature richness aiding project management.

Cons

Pricing is considered somewhat high and occasional performance challenges are noted.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

L
Laura

Hospital & Health Care, 500+ employees

4.0

Effective Task Management Software

Pros

Jira is a useful tool for monitoring task progress and coordinating assignments. Its particularly beneficial for guarding against issues and maintaining client trust.

Cons

Difficulty in finding older tickets and a need for an internal chat function.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

T
Timothy

Computer & Network Security, 1-10 employees

5.0

Best software to use

Pros

Jira provides easy access to multiple applications using a single set of user credentials streamlining access to various tools.

Cons

The software can occasionally be complex to navigate.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A
Ajay

Financial Services, 101-500 employees

5.0

Jira is best tool I have ever used

Pros

Jira provides easy tracking and visibility of ticket progress enhancing communication with customers.

Cons

Suggested auto notifications for unresolved tickets after set timeframes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

R
Roshish

Information Technology and Services, 11-50 employees

4.0

FeatureRich but Challenging

Pros

The level of control over project phases and hierarchies is appreciated for team planning and detailed tasks.

Cons

Overwhelming options and repetitive data entry in numerous identical fields can make the system feel slow.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

R
Rama

Information Technology and Services, 500+ employees

5.0

UserFriendly Work Management Tool

Pros

Jira is userfriendly and aids in tracking issues and progress helping monitor tasks effectively.

Cons

No major dislikes but some complexity for beginners.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A
Aditya

Financial Services, 500+ employees

5.0

JIRA A Project Management Hero

Pros

JIRAs workflow management access control bug tracking and user story features make it an excellent choice for project management.

Cons

No specific dislikes with current usage.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9