Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
November 2023

Great for bug tracking and program management

Pros

The ability to track tickets via Jira and email along with accountability and transparency in ticket status and assignees is emphasized.

Cons

Jira can be overwhelming for basic users on certain occasions.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

K

Kimani

Accounting, 51-100 employees

More than a year

5.0
November 2023

Planning and Managing Workstreams guide me through the labrynth of my busy work life

Pros

Jira plays a crucial role in tracking project performance offering a sculpted approach to task management. Collaboration is simplified through features like chatting with teammates notifications file attachments and direct email sending. The combination of affordability and effectiveness along with reporting and analytics features contributes to efficient project progress tracking and decisionmaking.

Cons

Thus far I have encountered no issues with Jira.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

P

Paul

Professional Training & Coaching, 500+ employees

Less than 6 months

4.0
November 2023

Using Jira in the Professional Services world

Pros

Jira among the project admin tools used provides basic functionality. While it may not be a personal favorite compared to Atlassian it fulfills its purpose with no significant positive feedback.

Cons

My experience with Jira has left me with reservations. The busy interface requires extensive training for new project managers and the tools lack intuitiveness.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

L

Lilian

E-Learning, 51-100 employees

More than a year

5.0
November 2023

Jira is great for bug reporting purposes

Pros

The ease of tracking progress in bug reports from the support side positions Jira as an ideal tool for support and engineering collaboration ensuring customer satisfaction and effective issue resolution.

Cons

While generally userfriendly navigating dashboards in Jira can be challenging especially with multiple teams working on numerous bug reports.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

J

Jess

Publishing, 51-100 employees

More than a year

5.0
November 2023

Good task management platform

Pros

Jira is found to be very userfriendly allowing comments and document uploads. Navigating through the full task thread is straightforward and email notifications for updates are received promptly.

Cons

I can't think of anything to dislike about Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

N

Nick

Computer & Network Security, 11-50 employees

More than a year

4.0
November 2023

Solid product

Pros

Its ease of use and the capability to include team members as needed for assignments are acknowledged.

Cons

Some aspects of the reporting feature in Jira need improvement particularly when tracking task completion details.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

L

Lakshit

Computer Software, 101-500 employees

More than a year

5.0
November 2023

Manage your projects with Jira

Pros

Having used Jira for the past 23 years it stands out as one of the best project management tools available. Its minimal and userfriendly interface coupled with the draganddrop feature for Jira card progress is particularly appreciated.

Cons

Occasionally Jira takes longer to load than usual. Improved loading speed and functionality are desired.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

M

Manaf

Education Management, 11-50 employees

Less than a year

5.0
November 2023

Easy workflow management

Pros

It provides an intuitive experience and fosters collaboration among team members.

Cons

Occasionally it experiences slowness often attributed to internet connectivity.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M

Murad

Sports, 1-10 employees

More than a year

4.0
November 2023

Great experience

Pros

Noteworthy are the adaptable workflows versatile dashboards and the comprehensive management and tracking of issues.

Cons

New users may find a slight learning curve and occasional performance issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

R

Ravish

Insurance, 51-100 employees

More than a year

5.0
November 2023

Best tool for task management

Pros

Notable features include the flexibility in task management and control over accessibility.

Cons

Team management could be enhanced in Jira particularly in terms of monitoring team sheets.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

BN

B. Naveen

Information Technology and Services, 500+ employees

Less than a year

4.0
November 2023

Jiraa complete workflow management tool.

Pros

Jira adeptly handles larger teams and simultaneous management of multiple projects. Its substantial user base encourages community support.

Cons

JIRA excels in bug tracking and task distribution in software development. Its adaptability allows tailoring to the specific needs of each project.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

J

Jaouad

Capital Markets, 1-10 employees

Less than a year

5.0
November 2023

Thank you

Pros

The products consistently maintain a high level of quality and originality.

Cons

The reality of Jira is What you see is what you'll get.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

5.0
November 2023

Navigating Efficiency A Comprehensive Review of Jira's Project Management Capabilities

Pros

Jira's unparalleled customization and flexibility empower teams to tailor workflows fields and permissions to match their unique processes. This adaptability supports efficient project management ensuring seamless integration with diverse methodologies and providing a precisely aligned experience with organizational needs.

Cons

Initial setup complexity and a learning curve may pose challenges for new users. The powerful interface while overwhelming for some seeking simplicity adds to the experience.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
November 2023

Great software

Pros

Jira stands out as an excellent project management software offering ease of learning and quick setup for any team.

Cons

The initial impression may suggest a slight complexity in usage.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

S

Sreenivas

Computer Software, 500+ employees

More than a year

5.0
November 2023

Jira used by a software test manager

Pros

Creating tasks and stories planning sprints generating reports with burndown charts and dynamically checking sprint capacity are easily achieved with Jira. Various dashboards for issues or tasks can be generated using JQL queries.

Cons

Advanced filters or dashboards may require learning JQL. Adding a new column to a filter can be a bit tricky. Exporting data to Excel may also pose occasional challenges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
November 2023

Jira is best for programming companies

Pros

It facilitates addressing programming errors and collaborating with the programming team.

Cons

There is nothing negative to report.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

H

Hanan

Marketing and Advertising, 1-10 employees

More than a year

4.0
November 2023

The best project management program

Pros

Jira's easy customization and configuration for different team and organizational needs whether scrum or kanban make it an adored tool.

Cons

When using the Jira board and screen sharing there could be occasional glitches especially with the night theme.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

S

Samuel

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

JiraThe Boss Project Management Tool.

Pros

Jira helps automate complex workflows into easily manageable tasks. Efficient customer service and customizable features contribute to effective task organization.

Cons

Jira has been excellent in managing our tasks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

L

Lecze

Outsourcing/Offshoring, 500+ employees

Less than a year

4.0
November 2023

Jira Software Review

Pros

Jira's multitude of features significantly aids the functioning of developing projects. Tracking project progress from various perspectives ensures a fluent and coherent workflow.

Cons

While there aren't many downsides if one were to be picked it's the UI functionality which seems outdated and in need of a proper update.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

T

Thao

Computer Software, 51-100 employees

More than a year

5.0
November 2023

JIRA best software for project management

Pros

The abundance of features in Jira coupled with its easy usability ensures optimal performance.

Cons

The price is high and there is a need for more documentation and plugins.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8