Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 500+ employees

5.0

Jira Review

Pros

Jira simplifies ticket and incident management facilitating knowledge sharing.

Cons

It has a learning curve with an abundance of options but it improves with time.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Alvaro

Information Technology and Services, 11-50 employees

4.0

Nice ITSM Solution with ITIL Practices

Pros

Engages well with ITIL practices customizable for various organizations.

Cons

Has a steeper learning curve compared to some other ITSM solutions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

O
Ola

Information Technology and Services, 51-100 employees

4.0

A great tool for managing software projects.

Pros

We rely on Jira for managing all our software development projects and it offers a comprehensive set of tools and integrations.

Cons

However handling permissions can be overly complex and requires significant effort.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

H
Himanshu

Information Technology and Services, 11-50 employees

5.0

Jira

Pros

Jira offers free pricing for small teams making it accessible for small businesses. It simplifies task monitoring and project management.

Cons

No specific cons mentioned.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S
Soranyela

Hospital & Health Care, 500+ employees

4.0

Importance of Jira for data analysis

Pros

Jira is an outstanding project management software that allows us to measure performance generate reports and conduct indepth data analysis.

Cons

Currently there is nothing I dislike about Jira.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

J
James

Furniture, 11-50 employees

5.0

Why Get Jira?

Pros

Jira is a valuable tool for tracking project progress and facilitating team communication.

Cons

No reported issues and the reviewer is satisfied with Jira's performance.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

5.0

Jira is a great tool when working together in a team on a mutual project.

Pros

The interface is relatively easy to navigate especially when properly configured by the team manager with clear task assignments.

Cons

However it requires some backandforth navigation which can slow down work speed. Additionally Jira may not be suitable for every situation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M
Mohamed

Investment Management, 51-100 employees

5.0

Efficient Task Management and Collaboration with Jira

Pros

Jira's extensive customization reporting and collaboration features enhance task management and project planning providing valuable insights.

Cons

The initial learning curve may be challenging for new users.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K
Karan

Logistics and Supply Chain, 500+ employees

4.0

Great tool for tracking and keeping on top of tasks as well as prioritization

Pros

Jira provides an effective way to break down larger projects into manageable tasks with its parent and child levels. It aids in task tracking and prioritization.

Cons

At times it can be a bit fiddly and overly complex due to its extensive feature set but this can be mitigated with training.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

S
Sampo

Information Technology and Services, 500+ employees

5.0

Broadly used and easily customizedintegrated task and project management toolbox

Pros

JIRA a browserbased tool is readily accessible and can be tailored to project requirements. It can serve as the single source of truth for both business and development teams when managing product backlog.

Cons

Despite its versatility minor usability issues exist and there may be a learning curve associated with mastering its effective use especially for small businesses or ad hoc teamwork.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

F
Felipe

Automotive, 11-50 employees

5.0

One supplier of us use it and it is really good to see the problems and how they are solved

Pros

Jira simplifies problem reporting and resolution tracking facilitating communication with suppliers.

Cons

The reviewer mainly uses it for notifications and does not encounter issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 500+ employees

5.0

Best Tool for Managing Scrum

Pros

Creating boards with builtin functionality and the use of JQL in Jira is easy and offers a userfriendly experience.

Cons

The system's filtering options can become complex depending on your needs.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anastasios

Program Development, 101-500 employees

4.0

Jira page review

Pros

Jira is easy wellorganized and visually beneficial for daily work tasks. It simplifies task management offers a clear task workflow facilitates planning with details and eases bug reporting and assignment.

Cons

I have no dislikes regarding Jira it serves its purpose admirably.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

5.0

Jira is a great scrum management tool

Pros

Jira offers ease of use efficient ticket management and customization options making it an excellent fit for scrum management.

Cons

Occasionally customizing the fields in tickets may be challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

5.0

the best project tracking

Pros

Jira has been instrumental in project manager project and bug tracking. It's been impressive and allows for bug tracking as well.

Cons

For nontechnical users the user experience may not be straightforward.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 51-100 employees

4.0

JIRA is the standard for any software project management

Pros

JIRA is easy to use offers all necessary features and is highly customizable accommodating various methodologies. It streamlines our workflow and enhances organization.

Cons

However its user interface feels outdated and it lacks extensive thirdparty integrations and userfriendly apps.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

M
Marcos

Computer Software, 51-100 employees

4.0

The master of task scheduling.

Pros

Jira simplifies task tracking priority management and dependency identification. Dashboards provide visibility into sprint and schedule progress.

Cons

The abundance of features can make certain functions challenging to locate and permissions and visibility may not always be clear.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

WA
Waleed Ahmad

Financial Services, 51-100 employees

5.0

Project Managent made easy

Pros

The standout feature of Jira is its userfriendly nature with a wellmanaged user interface that even newcomers can navigate with ease.

Cons

It is on the pricier side which may make it less accessible for startups.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Adnan

Computer Games, 11-50 employees

5.0

Jira is a best workflow management tool specially for software developers.

Pros

Jira is an excellent project management software that simplifies complex projects especially for software developers and program testing.

Cons

Realtime updates can sometimes slow down the system but overall it's a good software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

R
Rachel

Information Technology and Services, 1-10 employees

5.0

Great for task flow and ticket management gives us insight and actionable analysis

Pros

Jira is userfriendly with the entire team using it effortlessly. It provides intuitive task flow management efficient customer support ticket management and valuable insights that contribute to our product roadmap.

Cons

There are no significant drawbacks it effectively fulfills our task management and analysis needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8