Kyle
Transportation/Trucking/Railroad, 51-100 employees
More than a year
“Great for ticket management”
Pros
The appreciated feature lies in its capability to manage multiple boards effortlessly for ticket organization visibility control and seamless ticket movement and assignment. The functionality of comments proves to be extremely beneficial.
Cons
An improvement would be the capability to assign one ticket to multiple teams concurrently enabling parallel work rather than a sequential waterfall approach. Collaborative efforts by several groups on a single ticket would be advantageous.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
6
Functionality
7
Athanasius
Computer Software, 1-10 employees
“Teams management”
Pros
Effectively minimizes time wastage associated with scattered meetings.
Cons
Jira exclusively functions with an active internet connection.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Ankit
Information Technology and Services, 500+ employees
More than a year
“Great Project Management Tool”
Pros
Serves as an excellent tagging tool for administrative tasks ensuring realtime tracking and straightforward task grouping. The search functionality enhances efficiency and the review section facilitates client feedback contributing to optimal service delivery.
Cons
Initially grasping the work process and functioning on Jira can be intricate. Notably individuals familiar with your ticket ID can modify the work status without authorization if granted group permissions.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Isabelle
Information Technology and Services, 1-10 employees
Less than 6 months
“Jira”
Pros
Boasting flexible workflow management and agile capabilities.
Cons
Proper grouping and labeling are crucial for effective ticket management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Apurva
Hospital & Health Care, 500+ employees
More than a year
“JIRA is efficient tool for task and project management”
Pros
JIRA with its structured approach provides a clearly defined workflow for task and project management significantly amplifying productivity during projects.
Cons
Managing document tracking proves somewhat cumbersome requiring navigation to the feature for viewing uploaded documents rather than having a separate link.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Meylis
Utilities, 500+ employees
Less than a year
“Best Project Management tool”
Pros
Deemed the best project management tool it substantially saves time money and hassle for the team.
Cons
No discernible negatives come to mind concerning this software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Janet
Health, Wellness and Fitness, 51-100 employees
More than a year
“JIRA is a good tool to track work and issues”
Pros
I really like the fact that it offers a simple process of submitting JIRA tickets.
Cons
Locating use cases can pose challenges on occasion.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Juan
Staffing and Recruiting, 500+ employees
Less than a year
“Jira as ticket system”
Pros
The intuitive and configurable interface accommodates various needs particularly valued for issue tracking offering insights into common issues and efficient ticket tracking with the added benefit of commenting within tickets.
Cons
An unfavorable aspect is the inability to attach images or documents during case creation this is only feasible when creating comments.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Kris
Telecommunications, 500+ employees
More than a year
“Ticket system every IT company needs”
Pros
Appreciated for its userfriendly nature easy setup of ticket tracking efficient sprint execution and straightforward task management.
Cons
Security features encounter issues when Jira ticket information is pasted into platforms like Slack overlooking security groups and displaying all Jira tickets in the project. Nevertheless no significant issues are reported with this toolset.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Bradley
Telecommunications, 500+ employees
More than a year
“Jira a great framework to create track and update tasks”
Pros
Recognized as a reliable and proven solution within the business.
Cons
The interface occasionally exhibits clunkiness.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Irina
Computer Software, 51-100 employees
More than a year
“Very useful software”
Pros
Appreciated for its overall capabilities and collaborative opportunities.
Cons
Some aspects of Jira might be somewhat unwieldy but overall performance is satisfactory.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jillianne
Insurance, 500+ employees
More than a year
“JIRA Project Management assistant for Sales Support PM team”
Pros
Commended for organizing diverse projects into sprints task assignment progress tracking and the visual arrangement of projects. The added convenience of accessibility via mobile phone is noteworthy.
Cons
The data cap for uploaded or attached documents is disliked necessitating alternative means outside the system for actions like uploading and upgrading documents when using JIRA.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Zsolt
Hospitality, 1-10 employees
Less than a year
“Advanced tool”
Pros
Acknowledged as a sophisticated tool with numerous options for specialized use.
Cons
It is perceived as somewhat complicated demanding effort to understand its usage.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Jean
Consumer Services, 500+ employees
More than a year
“Good way to track support tickets”
Pros
An excellent tool for managing support tickets tracking submitter interaction and more.
Cons
The user interface could benefit from an overhaul.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 500+ employees
More than a year
“Easy to use”
Pros
Consolidates ongoing projects in one searchable location customizable to the organization's needs.
Cons
Locating tickets might take a moment.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Ramzi
Computer Software, 1-10 employees
More than a year
“Jira Pros and Cons 2023”
Pros
Jira's customizable workflows empower teams to tailor processes supporting various project management methodologies. Agile boards backlogs and active sprints facilitate efficient planning tracking and execution. Robust issue tracking capabilities allow for task and bug management scalable for both small teams and large enterprises.
Cons
Jira's resource consumption particularly in larger deployments can be resourceintensive necessitating careful consideration of server resources for optimal performance.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Kunal Laxman
Computer Software, 1-10 employees
More than a year
“Great product for SCRUM”
Pros
An extensive tool with many features offering flexibility to use the needed ones and gradually adopt additional features. Fairly userfriendly easy to grasp.
Cons
The absence of extensive reports is noted especially detailed reports providing additional information about stories such as duration and added child issues by date.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Jira is user friendly and high customizable”
Pros
Fondness for Jira due to its ability to track issues and manage projects. Highly customizable and userfriendly aiding in organization and efficient collaboration.
Cons
Jira software with its complexity can be daunting for beginners demanding a learning curve. The user interface may seem crowded and configuring workflows and settings can be timeconsuming. Pricing might present challenges for those with limited budgets.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Megan
Non-Profit Organization Management, 101-500 employees
More than a year
“Simple Tracking Collaboration Across Projects”
Pros
Jira is favored for tracking projects across different teams providing both siloed flows and space for crossdepartment collaboration. Particularly useful for bug tracking.
Cons
Notifications can be overwhelming based on project activity suggesting a review of notification settings depending on the project's level of activity.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“JIRA”
Pros
Setting up a project in JIRA and customizing it to specific needs is straightforward.
Cons
Additional costs for purchasing some addins are noted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9