Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

K

Kyle

Transportation/Trucking/Railroad, 51-100 employees

More than a year

3.0
November 2023

Great for ticket management

Pros

The appreciated feature lies in its capability to manage multiple boards effortlessly for ticket organization visibility control and seamless ticket movement and assignment. The functionality of comments proves to be extremely beneficial.

Cons

An improvement would be the capability to assign one ticket to multiple teams concurrently enabling parallel work rather than a sequential waterfall approach. Collaborative efforts by several groups on a single ticket would be advantageous.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

A

Athanasius

Computer Software, 1-10 employees

5.0
November 2023

Teams management

Pros

Effectively minimizes time wastage associated with scattered meetings.

Cons

Jira exclusively functions with an active internet connection.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Ankit

Information Technology and Services, 500+ employees

More than a year

5.0
November 2023

Great Project Management Tool

Pros

Serves as an excellent tagging tool for administrative tasks ensuring realtime tracking and straightforward task grouping. The search functionality enhances efficiency and the review section facilitates client feedback contributing to optimal service delivery.

Cons

Initially grasping the work process and functioning on Jira can be intricate. Notably individuals familiar with your ticket ID can modify the work status without authorization if granted group permissions.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

I

Isabelle

Information Technology and Services, 1-10 employees

Less than 6 months

5.0
November 2023

Jira

Pros

Boasting flexible workflow management and agile capabilities.

Cons

Proper grouping and labeling are crucial for effective ticket management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A

Apurva

Hospital & Health Care, 500+ employees

More than a year

4.0
November 2023

JIRA is efficient tool for task and project management

Pros

JIRA with its structured approach provides a clearly defined workflow for task and project management significantly amplifying productivity during projects.

Cons

Managing document tracking proves somewhat cumbersome requiring navigation to the feature for viewing uploaded documents rather than having a separate link.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

M

Meylis

Utilities, 500+ employees

Less than a year

5.0
November 2023

Best Project Management tool

Pros

Deemed the best project management tool it substantially saves time money and hassle for the team.

Cons

No discernible negatives come to mind concerning this software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

J

Janet

Health, Wellness and Fitness, 51-100 employees

More than a year

4.0
November 2023

JIRA is a good tool to track work and issues

Pros

I really like the fact that it offers a simple process of submitting JIRA tickets.

Cons

Locating use cases can pose challenges on occasion.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

J

Juan

Staffing and Recruiting, 500+ employees

Less than a year

5.0
November 2023

Jira as ticket system

Pros

The intuitive and configurable interface accommodates various needs particularly valued for issue tracking offering insights into common issues and efficient ticket tracking with the added benefit of commenting within tickets.

Cons

An unfavorable aspect is the inability to attach images or documents during case creation this is only feasible when creating comments.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K

Kris

Telecommunications, 500+ employees

More than a year

5.0
November 2023

Ticket system every IT company needs

Pros

Appreciated for its userfriendly nature easy setup of ticket tracking efficient sprint execution and straightforward task management.

Cons

Security features encounter issues when Jira ticket information is pasted into platforms like Slack overlooking security groups and displaying all Jira tickets in the project. Nevertheless no significant issues are reported with this toolset.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B

Bradley

Telecommunications, 500+ employees

More than a year

5.0
November 2023

Jira a great framework to create track and update tasks

Pros

Recognized as a reliable and proven solution within the business.

Cons

The interface occasionally exhibits clunkiness.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

I

Irina

Computer Software, 51-100 employees

More than a year

5.0
November 2023

Very useful software

Pros

Appreciated for its overall capabilities and collaborative opportunities.

Cons

Some aspects of Jira might be somewhat unwieldy but overall performance is satisfactory.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

J

Jillianne

Insurance, 500+ employees

More than a year

4.0
November 2023

JIRA Project Management assistant for Sales Support PM team

Pros

Commended for organizing diverse projects into sprints task assignment progress tracking and the visual arrangement of projects. The added convenience of accessibility via mobile phone is noteworthy.

Cons

The data cap for uploaded or attached documents is disliked necessitating alternative means outside the system for actions like uploading and upgrading documents when using JIRA.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

Z

Zsolt

Hospitality, 1-10 employees

Less than a year

5.0
November 2023

Advanced tool

Pros

Acknowledged as a sophisticated tool with numerous options for specialized use.

Cons

It is perceived as somewhat complicated demanding effort to understand its usage.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

J

Jean

Consumer Services, 500+ employees

More than a year

5.0
November 2023

Good way to track support tickets

Pros

An excellent tool for managing support tickets tracking submitter interaction and more.

Cons

The user interface could benefit from an overhaul.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
November 2023

Easy to use

Pros

Consolidates ongoing projects in one searchable location customizable to the organization's needs.

Cons

Locating tickets might take a moment.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

R

Ramzi

Computer Software, 1-10 employees

More than a year

4.0
November 2023

Jira Pros and Cons 2023

Pros

Jira's customizable workflows empower teams to tailor processes supporting various project management methodologies. Agile boards backlogs and active sprints facilitate efficient planning tracking and execution. Robust issue tracking capabilities allow for task and bug management scalable for both small teams and large enterprises.

Cons

Jira's resource consumption particularly in larger deployments can be resourceintensive necessitating careful consideration of server resources for optimal performance.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

KL

Kunal Laxman

Computer Software, 1-10 employees

More than a year

5.0
November 2023

Great product for SCRUM

Pros

An extensive tool with many features offering flexibility to use the needed ones and gradually adopt additional features. Fairly userfriendly easy to grasp.

Cons

The absence of extensive reports is noted especially detailed reports providing additional information about stories such as duration and added child issues by date.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
November 2023

Jira is user friendly and high customizable

Pros

Fondness for Jira due to its ability to track issues and manage projects. Highly customizable and userfriendly aiding in organization and efficient collaboration.

Cons

Jira software with its complexity can be daunting for beginners demanding a learning curve. The user interface may seem crowded and configuring workflows and settings can be timeconsuming. Pricing might present challenges for those with limited budgets.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

M

Megan

Non-Profit Organization Management, 101-500 employees

More than a year

5.0
November 2023

Simple Tracking Collaboration Across Projects

Pros

Jira is favored for tracking projects across different teams providing both siloed flows and space for crossdepartment collaboration. Particularly useful for bug tracking.

Cons

Notifications can be overwhelming based on project activity suggesting a review of notification settings depending on the project's level of activity.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
November 2023

JIRA

Pros

Setting up a project in JIRA and customizing it to specific needs is straightforward.

Cons

Additional costs for purchasing some addins are noted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9