Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

F
Fernando

Electrical/Electronic Manufacturing, 1-10 employees

4.0

A powerful solution for teams

Pros

Jira is essential for project management and issue tracking. It offers robust features custom workflows and integration with other Atlassian tools.

Cons

Pricing especially for larger teams can be a concern.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A
Abdulbasit

Electrical/Electronic Manufacturing, 101-500 employees

5.0

Proper Project Planning Ensured

Pros

Jira offers excellent collaboration and userfriendly features that make it a perfect tool for team use. It simplifies issue management and debugging with effective issue tracking. Additionally its integration capabilities with other tools enhance overall productivity.

Cons

The initial setup phase can be daunting but this is a common aspect shared with other tools.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

N
Nidhi

E-Learning, 1-10 employees

5.0

Amazing for issue tracking and project management

Pros

JIRA's userfriendly interface simplifies setup and onboarding. It allows the creation of different projects for various departments and efficient management of issues bugs and tasks. The extensive options for providing detailed information on each ticket along with the timeline feature are highly valuable.

Cons

The only area for improvement is the preview and size limit for files attached to tickets.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

M
Maruf

Financial Services, 1-10 employees

5.0

Task Management for Jira

Pros

Jira serves as an effective tool for task management and project tracking enabling us to efficiently monitor tasks and manage projects.

Cons

Learning to use Jira can be timeconsuming and occasionally complex especially for new users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

O
Oscar

Program Development, 1-10 employees

4.0

Key daily app for your Project management

Pros

Jira simplifies task management and sprint organization for development teams. It provides a source of truth for tracking development status.

Cons

Accessing detailed task information such as acceptance criteria and comments can be slow and require multiple interactions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

D
Dhruv

Computer Hardware, 51-100 employees

3.0

Great for large orgs that are able to do a heavy time investment

Pros

Jira's impressive ability to scale and automate processes is noteworthy.

Cons

Setting up and implementing Jira from scratch can be timeconsuming and may pose challenges.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

A
Anonymous

Not Specified, 500+ employees

5.0

the best project tracking

Pros

Jira has been tremendously helpful in project management including tracking projects and bugs. It's been a game changer.

Cons

For nontechnical users Jira's user experience can be a bit challenging.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

5.0

A topnotch agile Scrum management tool

Pros

Jira excels as an agile and Scrum management tool offering unparalleled potential. It has enabled us to create a project framework tailored to our working methods facilitating scheduling and workload management. Additionally it simplifies project tracking across different stages and aids in anticipating potential obstacles. I cannot recommend Jira enough.

Cons

Due to its advanced features and robust capabilities the onboarding process may pose a challenge. However the slight learning curve is well worth the benefits it provides.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

L
Lucy

Furniture, 51-100 employees

5.0

Jira's the single source of truth for our project management efforts.

Pros

Jira's comprehensive features consolidate various tools into one platform enhancing organizationwide efficiency and project management.

Cons

The wealth of features and updates can make it challenging to learn and improved onboarding would be beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

S
Sandeep

Banking, 500+ employees

5.0

Best agile project management tool

Pros

Jira offers the ease of creating workflows and assigning tasks stories and epics to multiple teams along with time tracking and customized dashboards for capex utilization.

Cons

Administering and managing various features can be confusing requiring skilled resources for implementation.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

G
Grant

Information Technology and Services, 11-50 employees

5.0

Simple effective project management

Pros

Jira's user interface is incredibly intuitive making it easy to learn and use with minimal training.

Cons

It required integration with a separate system which posed some challenges as I primarily worked in a different environment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

J
Joel

Computer Software, 11-50 employees

5.0

Jira through my lens

Pros

I rely on Jira for project planning whenever I embark on a new software capstone project and it consistently helps me establish a wellstructured framework.

Cons

Nevertheless the onboarding process could be improved as it necessitates watching numerous instructional videos before becoming proficient in its use.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

B
Bishal

Computer Software, 11-50 employees

5.0

Best project management tool

Pros

Jira's customizable workflows are a great fit for various development methodologies. Integration with tools like GitHub and Slack streamlines workflow.

Cons

Initial setup and project configuration may pose some complexity for newcomers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

M
Matt

Design, 1-10 employees

5.0

A seasoned software product setting the precedent for project management.

Pros

The entire Atlassian ecosystem creates simplicity and ease of use across various aspects of agile methodology from devops to deployment making project management a breeze.

Cons

There are minor nuances related to onboarding and optimizing Jira's configuration for maximum utility.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Anonymous, 11-50 employees

5.0

Great for Agile

Pros

Jira is excellent for managing user stories and maintaining a wellorganized backlog.

Cons

The learning curve for beginners in Agile can be somewhat challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

S
Steven

Financial Services, 51-100 employees

4.0

The ubiquitous product development software

Pros

In my professional experience I haven't encountered a company where product development teams do not rely on Jira. It holds a quasimonopolistic position in this segment offering an extensive array of features.

Cons

However its size and complexity can lead to slow loading and performance issues. Even with a highperformance laptop and a good browser Jira's resourceintensive nature can cause lag. The redesigned backlog interface though promising can be slow to load and overly complex.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

O
Ozone

E-Learning, 11-50 employees

4.0

Decent tool for Project Management

Pros

Jira is one of the best tools for project management offering support for various methodologies and free pricing for small teams.

Cons

It could benefit from interface improvements to make it easier to identify issues with child tasks and the initial learning curve can be steep.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A
Anonymous

Not Specified, 51-100 employees

4.0

A complex but powerful solution for task management

Pros

It effectively streamlines process management and workflow tracking with the added benefit of robust details for each task excellent reporting and visualization features and support for integration with various other tools. It is thoughtfully designed and featurerich.

Cons

While it boasts impressive capabilities there is a learning curve to fully harness its potential and it may come with higher costs for smaller companies.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

B
Brandon

Hospital & Health Care, 500+ employees

4.0

Effective tool to manage projects and track work

Pros

JIRA allows us to monitor the progress of projects and identify any issues that arise. The most valuable feature is the ability to set work limits and assign tasks to individuals enabling us to track the duration of each project stage and address any challenges that come up.

Cons

For new users it may require some training to fully understand the system's numerous options. Dealing with a high volume of tickets could also become cumbersome.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

Y
Yasar

Wholesale, 1-10 employees

5.0

Information about Jira

Pros

Jira is an excellent software solution particularly in the realm of issue tracking and management. After extensive research and usage I have found it to be the best software in this category.

Cons

It's already great but there's always room for improvement. If it can be further enhanced it would be even more remarkable.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9