Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S

Sarah

Arts and Crafts, 1-10 employees

More than a year

3.0
November 2023

Jira For Business

Pros

Jira provides users with a means to manage tasks within their teams promoting team organization and information sharing.

Cons

Onboarding new users can be challenging and navigating between tasks presents difficulties with limited interface solutions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

S

Sugam

Information Technology and Services, 11-50 employees

4.0
October 2023

An Impressive Project Management Tool

Pros

I am quite pleased with the level of control it provides over project phases and hierarchies especially for tasks requiring detailed planning.

Cons

The abundance of options and customizations can be overwhelming and the systems speed is affected by repetitive data entry.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

M

Muhammed

Retail, 1-10 employees

5.0
October 2023

Jira

Pros

I genuinely enjoyed the effective task tracking and analysis features offered by this application. My typical usage pattern resembles the following.

Cons

I find every feature in the application to be praiseworthy with no aspects that I dislike. Congratulations on a job well done.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

K

Kevin

Internet, 11-50 employees

5.0
October 2023

Best ticket management system for web development

Pros

Setting up is a straightforward process and the cost is reasonable. It's an ideal solution for small teams to initiate operations with the capability to seamlessly scale for larger teams and projects accommodating new workflows. Additionally it integrates seamlessly with Confluence which is a valuable bonus.

Cons

Managing certain reports and customizing them with our custom fields could be made more userfriendly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

O

Onur

Computer Software, 1-10 employees

5.0
October 2023

JIRA Review

Pros

Managing hundreds of technical tasks on a weekly basis is a breeze with JIRA. The user interface is thoughtfully designed for updating completing or canceling tasks. JIRA significantly simplifies our workload.

Cons

Expanding the range of available plugins in the marketplace would significantly enhance our ability to tailor our boards to our needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

J

Jeremy

Computer Software, 500+ employees

3.0
October 2023

Search really kills this app

Pros

Exceptional for streamlining agile workflows and overseeing project management.

Cons

The search functionality within this enterpriselevel application is possibly one of the most challenging I've encountered. Improving this search even marginally would greatly boost my rating as the current search capability consistently frustrates me.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

S

Samantha

Health, Wellness and Fitness, 500+ employees

5.0
October 2023

Good tool to help track issues

Pros

A valuable tool for effectively tracking issues and monitoring project status.

Cons

There are no specific highlights I would like to mention.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

H

hamza

Computer & Network Security, 51-100 employees

5.0
October 2023

Streamlined Project Management Powerhouse for Diverse Workflows

Pros

It provides extensive customization options enabling organized work and offering a variety of solutions. This fosters efficient problem resolution within an integrated system.

Cons

The application's unavailability and limited popularity result in few copies in circulation. Additionally it lacks compatibility with artificial intelligence.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

P

panashe

Human Resources, 11-50 employees

5.0
October 2023

Review

Pros

The userfriendly interface promotes effortless collaboration making teamwork simple.

Cons

Unfortunately I do not receive notifications for upcoming tasks.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

S

Shyam

Information Technology and Services, 51-100 employees

5.0
October 2023

Good Project Management Tool

Pros

The sprint feature is a personal favorite allowing me to create a comprehensive task list for sprints and view them conveniently on a calendar.

Cons

I would say it can be somewhat challenging for nontechnical individuals to grasp. I've encountered a few clients who found it confusing when using Jira.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

4.0
October 2023

Jira Total Project Management Solution

Pros

JIRA offers a comprehensive solution for all your project management needs with an outstanding interface and it operates seamlessly.

Cons

While there is a learning curve for newcomers to project management in general it doesn't take long to become acclimated.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

RK

Rajesh Kumar

Insurance, 101-500 employees

4.0
October 2023

Good ITSM Product

Pros

Jira plays a crucial role in tracking Development tickets Bug Tickets Support Tickets and various project tasks. It simplifies tracking based on team selection and Epics.

Cons

When creating a ticket under a project if a user forgets to select the Team and Epic the ticket is created without their notice. Implementing a notification to select the Epic and Team during ticket creation would be helpful.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

J

Juan

Oil & Energy, 500+ employees

5.0
October 2023

Using jira to enhance your products

Pros

I appreciate the tracking capabilities and the availability to monitor the activities of your team and applications.

Cons

I couldn't identify many weaknesses in this software. It's userfriendly and receives regular updates.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

R

Rajiv

Computer Software, 500+ employees

5.0
October 2023

Jira Review for Project Management

Pros

Its intuitive user interface combined with ease of usage and functionality renders it an excellent choice for project management.

Cons

The dashboards can be somewhat intricate to comprehend and operate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

W

Will

Internet, 11-50 employees

4.0
October 2023

Integrations and product backlog organisation are great UX needs work

Pros

Jira excels in its seamless integration with other tools particularly within our development pipeline such as Gitlab. This integration ensures that developers testers and team members can access clear information on each card or task consolidating information into a single view.

Cons

The user experience can occasionally be a bit cumbersome and the administration is not always straightforward. It serves its purpose but doesn't offer the same ease of use as Trello. When I switched to Trello I had hoped the frontend would be more similar.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

S

Sukhpreet

Transportation/Trucking/Railroad, 1-10 employees

5.0
October 2023

Customer service

Pros

What I appreciate most about Jira is its simplicity and accessibility making software upload a straightforward process.

Cons

There's absolutely nothing I dislike about this app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S

Sanjay

Information Technology and Services, 500+ employees

4.0
October 2023

Powerful project management collaboration tool

Pros

Simplifying project management for agile development making it easy to navigate.

Cons

Occasionally the application's speed can lag potentially due to server issues.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

S

Stephanie

Package/Freight Delivery, 11-50 employees

3.0
October 2023

Amazing Tracking Software

Pros

I admire the userfriendly nature of Jira. For regular users the main focus is efficiently managing taskstickets and Jira excels in this regard. Added features like integration with Confluence text formatting options and realtime notifications set it apart from competitors.

Cons

Jira has a 10MB limit for file uploads which can be challenging at times.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

R

Rob

Logistics and Supply Chain, 500+ employees

4.0
October 2023

Great for Project Management

Pros

A userfriendly platform for generating assigning and tracking tasks with ease.

Cons

There's room for improvement in the task backlog features.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

S

Sumit

Financial Services, 51-100 employees

3.0
October 2023

Jira gets the job done

Pros

I'm impressed by Jira's simplicity and accessibility which facilitates the straightforward management of taskstickets for regular users. Its additional features like integration with Confluence text formatting options and realtime notifications set it apart from the competition.

Cons

The UI's responsiveness is sluggish and needs enhancement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6