Cosmetics, 500+ employees
“Good for everything software”
Pros
Jira is easily understandable with a userfriendly interface for ticket checking and report generation. It simplifies project management.
Cons
The configurability of Jira can be overwhelming but this is not a fault of the software itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 500+ employees
“Jira Review”
Pros
Jira is a potent tool for project management particularly in software development offering robust issue tracking customizable workflows and extensive integration options that streamline project management and development processes.
Cons
Getting started with initial setup and configuration can be challenging and the interface may feel overwhelming for new users.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Information Services, 101-500 employees
“Ticketing simplicity”
Pros
Jira provides an easy way to collect incidents within a company and collaborate on finding solutions. It's straightforward to use and also offers convenient integration with other products through its API.
Cons
One minor issue is that it always sorts the oldest notes first instead of the newest ones.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Not Specified, 1-10 employees
“Most advanced project workflow management solution”
Pros
Jira stands as a robust and widelyused solution with a plethora of features for comprehensive project control. It allows us to craft project roadmaps generate tasks and epics and even facilitates bug reporting. The flexibility it offers through customization is commendable and it lets employees track task time and set estimated durations. Furthermore Jira's API integration with other tools is a valuable asset. Additionally Jira offers seamless integration with other solutions like Confluence for documentation management and a Support Desk board.
Cons
At times the application's performance can be frustrating likely due to its extensive functionalities. The user interface with its myriad features may not always be the most intuitive.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Financial Services, 500+ employees
“Very complete tool”
Pros
Jira provides remarkable flexibility and adaptability catering to the unique needs of any organization. It offers comprehensive management capabilities.
Cons
Due to its extensive capabilities Jira might seem a bit complex and less intuitive to some users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Information Technology and Services, 51-100 employees
“A day in the life using Jira”
Pros
What impresses me most about using Jira is its ability to adapt to the specific requirements of our projects. It's like having a versatile toolbox that can be tailored to suit the unique needs of any project. With Jira we can collaborate seamlessly stay organized and ensure our projects run smoothly.
Cons
It can take a bit of time to fully grasp the potential of the platform and its customization options making it initially seem a bit complex.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Computer Software, 11-50 employees
“jira review”
Pros
One of the most significant advantages of using this tool is its userfriendliness. It offers a very intuitive interface and integrates smoothly with thirdparty applications. The utilization of Kanban boards and Scrum boards is a feature highly appreciated by my clients since I offer Jira as a product.
Cons
My primary concern with Jira is its lack of a robust asset management system. I wish it had a feature for tracking company assets including costs and depreciation.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Telecommunications, 11-50 employees
“Great Tool”
Pros
Easy to operate redefines prioritization and creates helpful records for backlogs and timelines.
Cons
So far no issues found.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 101-500 employees
“Integration is Everything”
Pros
Jiras integration abilities make it the top choice for ticketing systems and service management.
Cons
Setting up workflow design can be overwhelming for novice users.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Computer Software, 1-10 employees
“Everything at the Same Place”
Pros
Abundance of plugins for synchronization and a comprehensive list of features for project and task management.
Cons
Some features overlap in certain workflows leading to redundancy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Not Specified, 11-50 employees
“An Essential Tool for ITDevelopment Teams”
Pros
Great for managing features and sprints a musthave for devIT teams.
Cons
Initial setup can be complicated but worth the adaptation period.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 101-500 employees
“Good for Product Companies Less Ideal for Support”
Pros
Ideal for productbased work with decent pricing good collaboration and reporting.
Cons
May not be the best choice for support departments additional features might be less relevant.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Information Technology and Services, 11-50 employees
“Great Project Management Tool”
Pros
Userfriendly and effective for daily project lifecycle tasks.
Cons
Graphical interface dashboards and detailed information could be improved.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Insurance, 500+ employees
“The Best Overall Bug Issue Management Tool”
Pros
Simple setup and effective for bug tracking product features and project documentation.
Cons
Pricing for small companies and the need for licenses for viewing boards.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
TransportationTruckingRailroad, 51-100 employees
“A Short Summary”
Pros
Offers integration with many apps which is helpful.
Cons
Outdated interface a learning curve and some limitations.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Hospital & Health Care, 500+ employees
“Tracking Work with Jira Service Management”
Pros
Jira enables organized customer support request management and easy tracking.
Cons
Inadequate translation into other languages is a drawback.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Banking, 500+ employees
“Jira The Best”
Pros
The ticketing system with workflow and multiple filters is appreciated.
Cons
System slowness with large data.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Gambling & Casinos, 101-500 employees
“JIRA Service Management Review”
Pros
Offers numerous options and customization possibilities with some effort.
Cons
Separated access levels across the platform can be inconvenient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Computer Software, 500+ employees
“Project Management Tools - JIRA”
Pros
Overall it is one if the good tool available in the market.
Cons
Sometimes it will be too complex if you have various JIRA environments, and reporting might be complicated.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 51-100 employees
“Notification”
Pros
I love the fact like assigning task is made easy.
Cons
I do not like the fact that navigating to comments is not easy.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9