Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S
Szabolcs

Cosmetics, 500+ employees

5.0

Good for everything software

Pros

Jira is easily understandable with a userfriendly interface for ticket checking and report generation. It simplifies project management.

Cons

The configurability of Jira can be overwhelming but this is not a fault of the software itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

C
Carlos

Computer Software, 500+ employees

4.0

Jira Review

Pros

Jira is a potent tool for project management particularly in software development offering robust issue tracking customizable workflows and extensive integration options that streamline project management and development processes.

Cons

Getting started with initial setup and configuration can be challenging and the interface may feel overwhelming for new users.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

B
Bart

Information Services, 101-500 employees

5.0

Ticketing simplicity

Pros

Jira provides an easy way to collect incidents within a company and collaborate on finding solutions. It's straightforward to use and also offers convenient integration with other products through its API.

Cons

One minor issue is that it always sorts the oldest notes first instead of the newest ones.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

4.0

Most advanced project workflow management solution

Pros

Jira stands as a robust and widelyused solution with a plethora of features for comprehensive project control. It allows us to craft project roadmaps generate tasks and epics and even facilitates bug reporting. The flexibility it offers through customization is commendable and it lets employees track task time and set estimated durations. Furthermore Jira's API integration with other tools is a valuable asset. Additionally Jira offers seamless integration with other solutions like Confluence for documentation management and a Support Desk board.

Cons

At times the application's performance can be frustrating likely due to its extensive functionalities. The user interface with its myriad features may not always be the most intuitive.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

T
Tiago

Financial Services, 500+ employees

5.0

Very complete tool

Pros

Jira provides remarkable flexibility and adaptability catering to the unique needs of any organization. It offers comprehensive management capabilities.

Cons

Due to its extensive capabilities Jira might seem a bit complex and less intuitive to some users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

E
Eric

Information Technology and Services, 51-100 employees

5.0

A day in the life using Jira

Pros

What impresses me most about using Jira is its ability to adapt to the specific requirements of our projects. It's like having a versatile toolbox that can be tailored to suit the unique needs of any project. With Jira we can collaborate seamlessly stay organized and ensure our projects run smoothly.

Cons

It can take a bit of time to fully grasp the potential of the platform and its customization options making it initially seem a bit complex.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M
Mauricio

Computer Software, 11-50 employees

4.0

jira review

Pros

One of the most significant advantages of using this tool is its userfriendliness. It offers a very intuitive interface and integrates smoothly with thirdparty applications. The utilization of Kanban boards and Scrum boards is a feature highly appreciated by my clients since I offer Jira as a product.

Cons

My primary concern with Jira is its lack of a robust asset management system. I wish it had a feature for tracking company assets including costs and depreciation.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

DA
David Alexander

Telecommunications, 11-50 employees

5.0

Great Tool

Pros

Easy to operate redefines prioritization and creates helpful records for backlogs and timelines.

Cons

So far no issues found.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K
Kirstin

Health, Wellness and Fitness, 101-500 employees

5.0

Integration is Everything

Pros

Jiras integration abilities make it the top choice for ticketing systems and service management.

Cons

Setting up workflow design can be overwhelming for novice users.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

AR
Ana Rafaela

Computer Software, 1-10 employees

5.0

Everything at the Same Place

Pros

Abundance of plugins for synchronization and a comprehensive list of features for project and task management.

Cons

Some features overlap in certain workflows leading to redundancy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

5.0

An Essential Tool for ITDevelopment Teams

Pros

Great for managing features and sprints a musthave for devIT teams.

Cons

Initial setup can be complicated but worth the adaptation period.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

F
Florea

Information Technology and Services, 101-500 employees

4.0

Good for Product Companies Less Ideal for Support

Pros

Ideal for productbased work with decent pricing good collaboration and reporting.

Cons

May not be the best choice for support departments additional features might be less relevant.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

G
Guibson

Information Technology and Services, 11-50 employees

5.0

Great Project Management Tool

Pros

Userfriendly and effective for daily project lifecycle tasks.

Cons

Graphical interface dashboards and detailed information could be improved.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
Jayanth

Insurance, 500+ employees

4.0

The Best Overall Bug Issue Management Tool

Pros

Simple setup and effective for bug tracking product features and project documentation.

Cons

Pricing for small companies and the need for licenses for viewing boards.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

EF
Elias Felvinczi

TransportationTruckingRailroad, 51-100 employees

3.0

A Short Summary

Pros

Offers integration with many apps which is helpful.

Cons

Outdated interface a learning curve and some limitations.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

L
Lillian

Hospital & Health Care, 500+ employees

4.0

Tracking Work with Jira Service Management

Pros

Jira enables organized customer support request management and easy tracking.

Cons

Inadequate translation into other languages is a drawback.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

Y
Yasser

Banking, 500+ employees

5.0

Jira The Best

Pros

The ticketing system with workflow and multiple filters is appreciated.

Cons

System slowness with large data.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

G
Gencho

Gambling & Casinos, 101-500 employees

4.0

JIRA Service Management Review

Pros

Offers numerous options and customization possibilities with some effort.

Cons

Separated access levels across the platform can be inconvenient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

D
Dharmendra

Computer Software, 500+ employees

5.0

Project Management Tools - JIRA

Pros

Overall it is one if the good tool available in the market.

Cons

Sometimes it will be too complex if you have various JIRA environments, and reporting might be complicated.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S
Samuel

Computer Software, 51-100 employees

5.0

Notification

Pros

I love the fact like assigning task is made easy.

Cons

I do not like the fact that navigating to comments is not easy.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9