Sarah
Arts and Crafts, 1-10 employees
More than a year
“Jira For Business”
Pros
Jira provides users with a means to manage tasks within their teams promoting team organization and information sharing.
Cons
Onboarding new users can be challenging and navigating between tasks presents difficulties with limited interface solutions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Sugam
Information Technology and Services, 11-50 employees
“An Impressive Project Management Tool”
Pros
I am quite pleased with the level of control it provides over project phases and hierarchies especially for tasks requiring detailed planning.
Cons
The abundance of options and customizations can be overwhelming and the systems speed is affected by repetitive data entry.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Muhammed
Retail, 1-10 employees
“Jira”
Pros
I genuinely enjoyed the effective task tracking and analysis features offered by this application. My typical usage pattern resembles the following.
Cons
I find every feature in the application to be praiseworthy with no aspects that I dislike. Congratulations on a job well done.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Kevin
Internet, 11-50 employees
“Best ticket management system for web development”
Pros
Setting up is a straightforward process and the cost is reasonable. It's an ideal solution for small teams to initiate operations with the capability to seamlessly scale for larger teams and projects accommodating new workflows. Additionally it integrates seamlessly with Confluence which is a valuable bonus.
Cons
Managing certain reports and customizing them with our custom fields could be made more userfriendly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Onur
Computer Software, 1-10 employees
“JIRA Review”
Pros
Managing hundreds of technical tasks on a weekly basis is a breeze with JIRA. The user interface is thoughtfully designed for updating completing or canceling tasks. JIRA significantly simplifies our workload.
Cons
Expanding the range of available plugins in the marketplace would significantly enhance our ability to tailor our boards to our needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Jeremy
Computer Software, 500+ employees
“Search really kills this app”
Pros
Exceptional for streamlining agile workflows and overseeing project management.
Cons
The search functionality within this enterpriselevel application is possibly one of the most challenging I've encountered. Improving this search even marginally would greatly boost my rating as the current search capability consistently frustrates me.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Samantha
Health, Wellness and Fitness, 500+ employees
“Good tool to help track issues”
Pros
A valuable tool for effectively tracking issues and monitoring project status.
Cons
There are no specific highlights I would like to mention.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
hamza
Computer & Network Security, 51-100 employees
“Streamlined Project Management Powerhouse for Diverse Workflows”
Pros
It provides extensive customization options enabling organized work and offering a variety of solutions. This fosters efficient problem resolution within an integrated system.
Cons
The application's unavailability and limited popularity result in few copies in circulation. Additionally it lacks compatibility with artificial intelligence.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
panashe
Human Resources, 11-50 employees
“Review”
Pros
The userfriendly interface promotes effortless collaboration making teamwork simple.
Cons
Unfortunately I do not receive notifications for upcoming tasks.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Shyam
Information Technology and Services, 51-100 employees
“Good Project Management Tool”
Pros
The sprint feature is a personal favorite allowing me to create a comprehensive task list for sprints and view them conveniently on a calendar.
Cons
I would say it can be somewhat challenging for nontechnical individuals to grasp. I've encountered a few clients who found it confusing when using Jira.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Not Specified, 1-10 employees
“Jira Total Project Management Solution”
Pros
JIRA offers a comprehensive solution for all your project management needs with an outstanding interface and it operates seamlessly.
Cons
While there is a learning curve for newcomers to project management in general it doesn't take long to become acclimated.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Rajesh Kumar
Insurance, 101-500 employees
“Good ITSM Product”
Pros
Jira plays a crucial role in tracking Development tickets Bug Tickets Support Tickets and various project tasks. It simplifies tracking based on team selection and Epics.
Cons
When creating a ticket under a project if a user forgets to select the Team and Epic the ticket is created without their notice. Implementing a notification to select the Epic and Team during ticket creation would be helpful.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Juan
Oil & Energy, 500+ employees
“Using jira to enhance your products”
Pros
I appreciate the tracking capabilities and the availability to monitor the activities of your team and applications.
Cons
I couldn't identify many weaknesses in this software. It's userfriendly and receives regular updates.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Rajiv
Computer Software, 500+ employees
“Jira Review for Project Management”
Pros
Its intuitive user interface combined with ease of usage and functionality renders it an excellent choice for project management.
Cons
The dashboards can be somewhat intricate to comprehend and operate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Will
Internet, 11-50 employees
“Integrations and product backlog organisation are great UX needs work”
Pros
Jira excels in its seamless integration with other tools particularly within our development pipeline such as Gitlab. This integration ensures that developers testers and team members can access clear information on each card or task consolidating information into a single view.
Cons
The user experience can occasionally be a bit cumbersome and the administration is not always straightforward. It serves its purpose but doesn't offer the same ease of use as Trello. When I switched to Trello I had hoped the frontend would be more similar.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Sukhpreet
Transportation/Trucking/Railroad, 1-10 employees
“Customer service”
Pros
What I appreciate most about Jira is its simplicity and accessibility making software upload a straightforward process.
Cons
There's absolutely nothing I dislike about this app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Sanjay
Information Technology and Services, 500+ employees
“Powerful project management collaboration tool”
Pros
Simplifying project management for agile development making it easy to navigate.
Cons
Occasionally the application's speed can lag potentially due to server issues.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Stephanie
Package/Freight Delivery, 11-50 employees
“Amazing Tracking Software”
Pros
I admire the userfriendly nature of Jira. For regular users the main focus is efficiently managing taskstickets and Jira excels in this regard. Added features like integration with Confluence text formatting options and realtime notifications set it apart from competitors.
Cons
Jira has a 10MB limit for file uploads which can be challenging at times.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Rob
Logistics and Supply Chain, 500+ employees
“Great for Project Management”
Pros
A userfriendly platform for generating assigning and tracking tasks with ease.
Cons
There's room for improvement in the task backlog features.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Sumit
Financial Services, 51-100 employees
“Jira gets the job done”
Pros
I'm impressed by Jira's simplicity and accessibility which facilitates the straightforward management of taskstickets for regular users. Its additional features like integration with Confluence text formatting options and realtime notifications set it apart from the competition.
Cons
The UI's responsiveness is sluggish and needs enhancement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6