Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Moises

Computer Software, 11-50 employees

3.0

Jira review

Pros

I think the interface is better than other apps in certain things.

Cons

Sometimes it's hard to use filters if you are new.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

A
Anonymous

Not Specified, 101-500 employees

5.0

Jira has been a go-to platform for website product management

Pros

It is very easy to tie different tasks together and easy to ensure the right people are notified in order to take action on something quickly and efficiently.

Cons

There are a few hiccups with regards to integrations. We had some issues when trying to integrate it with AirTable, for example.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

C
Clemens

Research, 1-10 employees

4.0

Without Jira we would not have an overview

Pros

Easiness to learn it. Collaborating in real time.

Cons

Messy design of where the sprint is right now. Finding specific tickets can be challenging.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A
Anonymous

Not Specified, 500+ employees

5.0

Ticket Management with Jira

Pros

I use Jira in my company, especially when dealing with tickets. Jira is a great software because it can be easily integrated with other software as well.

Cons

Sometimes there are few features that are complicated to deal with especially if youre new to Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Antony

Information Technology and Services, 11-50 employees

5.0

Jira software review

Pros

Jira is a fantastic tool that fastens the software development process, making it easier to plan and track the work done.

Cons

Limited file size Uploading a photo or video over 10mb is not allowed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

V
Viktor

Information Technology and Services, 500+ employees

5.0

Best issue tracking tool

Pros

Jira is a very user-friendly app. We use it to log issues and bugs. Logging is simple and can be customized; we can also attach scripts to it to simplify the work. It has a simple but productive design for the user. Dark mode is also great.

Cons

It is sometimes slow when first loaded. When the session is lost, the issue logging in progress can be irretrievably lost, which is sometimes annoying.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

J
Jalen

Architecture and Planning, 51-100 employees

4.0

Jira task management

Pros

It offers multiple features to allow all stakeholders to track project developments and task subdivision in real time.

Cons

The platform demands more skills and personalized customization to enable remote notifications.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

C
Chris

Health, Wellness and Fitness, 11-50 employees

5.0

Great tool

Pros

Very easy to use and implement for project management.

Cons

Nothing I don't like about Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

J
Julia

Computer Software, 101-500 employees

5.0

Jira for Ticket management

Pros

I like that we can create different projects for each team, and still relate tickets together from each. Jira is very customizable. It is easy to track ticket progress and update tickets tagging team members, relating tickets, etc.

Cons

Our team does wish we could create ticket templates where users can click the template, fill it out, then submit it as a new ticket. This would save a lot of time and confusion. Especially if we could create templates that automatically have related ticket templates attached i.e. an Epic ticket template for larger projects that require multiple teams.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

S
Sifa

Consumer Services, 11-50 employees

5.0

Technical Monitoring at Its Best

Pros

I like technical monitoring via Jira, and it gives me relief when I see everything goes according to JIRA epics.

Cons

As project manager, I am also managing the overall finances, and JIRA is one of the most expensive tools at my disposal.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Allan

Insurance, 101-500 employees

4.0

Simple user rating

Pros

It is not difficult to use even for a non-expert, but the starting needs support. I mean IT-specialist support.

Cons

The appearance is already old-fashioned. Adding files to discussions is not handy. I think that simplicity is the key to the success of all future developments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

D
Deniz

Consumer Goods, 500+ employees

5.0

Best for Complex Digital Project

Pros

Especially great for projects including more than one stakeholder; if you think you are working in a multinational, that's unavoidable but Jira is supporting us the best.

Cons

It gets sometimes a little complicated, especially in the comments sections where things get a little messy, and also table creation is not responsive; it requires unnecessary scrolls.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

M
Marko

Computer Software, 1-10 employees

5.0

Software for tracking and resolving issues

Pros

This software is very simple to use. It has a lot of tools which are needed for business.

Cons

There are no features to improve. Every part of the software is working correctly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J
Jone

Computer Software, 1-10 employees

5.0

Best software of its kind

Pros

Good UI that lets you keep track of all your open projects.

Cons

Grid view with the preview layout on the right.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

R
ryan

Automotive, 500+ employees

4.0

Jira review

Pros

It makes collaborating with engineers much easier and keeps the conversation focused.

Cons

When you first start to use the platform, it can be hard to navigate to your area of work, but even so, the search function is sufficient enough to find the tickets you're looking for.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

G
Grace

Education Management, 51-100 employees

5.0

Jira for project management is really a great tool to keep all the tasks on track

Pros

Easy interface for someone like me who prefers old-school things, but I got comfortable with Jira within a week. I have been tracking all the projects related to small development to our existing system, and it's helping us out a lot. Time tracking, project management, and assigning are easier.

Cons

It took me some time to understand the tool, but with the help of some guides and tutorial videos, I was able to get along easily. No cons for this application at all.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

S
Souleymane

Not Specified, 1-10 employees

5.0

Track progress and automate tasks effortlessly

Pros

Jira is a complete workflow management tool. It offers a comprehensive platform for team collaboration. While it may pose a learning curve for beginners, the free version and a wide range of features make it a valuable asset for managing complex projects.

Cons

Jira's complexity may pose a challenge for beginners or those new to project management. Extensive customization options and configuration settings require a learning curve and may necessitate additional training. It can become expensive for larger teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

F
Florea

Information Technology and Services, 500+ employees

5.0

Best Tool so Far

Pros

I worked as a Product owner in a Multi-National company where we were cooperating 5 Product Owners together with other PM's and Development Teams. Jira made it very easy to cooperate and sync tasks amongst ourselves and easily share tasks with developers who knew where to stop and where to start.

Cons

Time it takes to Customize a board end to end.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
Anitha

Financial Services, 500+ employees

5.0

Project Management tool with a Learning Curve and Interface Concerns

Pros

Versatile. Strong issue tracking capabilities. Extensive integration ecosystem. Useful reporting and analytics features.

Cons

Steep learning curve for new users. Cluttered user interface and navigation issues. A little expensive.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

L
Lucas

Computer & Network Security, 1-10 employees

4.0

A Robust Software Solution for Streamlined Software Development Management

Pros

The software offers an extensive array of tools for effectively overseeing software development projects including issue tracking task assignment and progress monitoring. Its customizable nature allows teams to adapt it to their specific workflows and requirements. Additionally it seamlessly integrates with various development tools and platforms enhancing collaboration and productivity. The reporting and analytics features provide valuable insights into team performance project progress and issue resolution.

Cons

Due to its wide range of customization options JIRA might seem daunting for new users necessitating time and effort to grasp its functionalities. Furthermore the softwares extensive features and configurations can make it feel unwieldy especially for smaller less complex projects.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8