Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M

Manjeet

Information Technology and Services, 500+ employees

5.0
October 2023

Jira is absolute must for productive Development

Pros

It boasts simplicity and userfriendliness making it easy to raise and properly follow up on tickets.

Cons

The user interface can be slow particularly when dealing with reports.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Amanda

Computer Software, 51-100 employees

5.0
October 2023

Easy to use task manager

Pros

I hold great admiration for the ease of use and it offers a clean straightforward platform. We rely on it for managing all our IT requests and it serves as a superb task management tool.

Cons

It could benefit from modernization.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

F

Francisco

Computer Software, 11-50 employees

5.0
October 2023

A supplier uses it to get the errors that we find

Pros

Establishing connections and reporting errors for our supplier's attention is a straightforward process.

Cons

I've only scratched the surface with the user interface I imagine it has a wealth of functionalities behind it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

B

Bandhavi

Information Technology and Services, 500+ employees

5.0
October 2023

User Friendly

Pros

It simplifies the process of moving task statuses and ensuring updates are effortless.

Cons

Without proper training it can be a bit challenging to use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

R

Rashpal

Internet, 500+ employees

5.0
October 2023

Review of JIRA

Pros

I value its functionality which allows realtime reporting and seamless issue tracking. The collaboration among peers ensures that all stakeholders remain wellinformed.

Cons

There seems to be an expectation that users already know how Jira works and no training or development is provided. This assumption doesn't align with my perspective. It's common to inherit permissions from team peers which I've observed multiple times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

B

Bandhavi

Information Technology and Services, 500+ employees

5.0
October 2023

User Friendly

Pros

Task status updates and modifications are effortlessly facilitated.

Cons

Lack of training can make it somewhat challenging to use.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

R

Rashpal

Internet, 500+ employees

5.0
October 2023

Review of JIRA

Pros

The functionality is commendable allowing for realtime reporting smooth issue tracking and ensuring comprehensive stakeholder collaboration.

Cons

There's an assumption that you should already be familiar with Jira's operation and no training or development is required a perspective I don't necessarily agree with. It's common to inherit permissions from team peers as I've observed on multiple occasions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Asmar

Marketing and Advertising, 11-50 employees

5.0
October 2023

Great For Organizing Work and Meeting Deadlines

Pros

Our ongoing project scheduled for a November launch benefits from Jira enabling us to breakdown and monitor tasks in realtime. This simplifies meeting expectations deadlines and milestone tracking.

Cons

Initially the interface and the platform as a whole may seem overwhelming but with time everything becomes clearer.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Mateusz

Architecture & Planning, 11-50 employees

3.0
October 2023

Rating JIRA from employee eye

Pros

The overall layout design is aesthetically pleasing maintaining a clean and customerfriendly appearance.

Cons

Operating this platform can be quite demanding. We as an architectural office experimented with it for a month but swiftly transitioned to ClickUp which proved to be more efficient for our line of work.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

IG

Ivan Gabriel

Machinery, 1-10 employees

4.0
October 2023

A powerful but expensive tool

Pros

What stands out most is Jira's scalability catering to small and large teams while accommodating organizational growth.

Cons

One drawback from my perspective is its high cost. Jira especially in its most advanced version can be costly for small businesses and nonprofits. Licensing and maintenance expenses can accumulate rapidly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

P

pablo

Marketing and Advertising, 1-10 employees

5.0
October 2023

very good for organizing projects

Pros

It's a topnotch project management tool adaptable to any company's needs.

Cons

In my view it's flawless software that offers outstanding services.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

P

Primo

Telecommunications, 500+ employees

4.0
October 2023

Ticketing project tracking and time management

Pros

Jira offers a wide range of features and supports multiple integration capabilities.

Cons

It's not as plugandplay as I'd prefer and setting up dashboards is not particularly straightforward.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A

Arjan

Civil Engineering, 101-500 employees

4.0
October 2023

Great instrument for keeping track of projects and tasks

Pros

Provides a straightforward overview userfriendly operation and an efficient workflow.

Cons

If not used correctly things can quickly become disorganized.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A

Anil

Information Technology and Services, 500+ employees

5.0
October 2023

Scalable reliable and simple initial setup One Stop Shop for ProductProject Management

Pros

Jira's implementation is straightforward making it an excellent tool for repository management and agile development in largescale projects.

Cons

It's generally userfriendly but it can get a bit complicated when dealing with numerous stories on the board.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

C

Caleb

Animation, 1-10 employees

5.0
October 2023

7 months of Jira review

Pros

It excels in task management and fosters alignment across different projects.

Cons

Sometimes managing project deadlines can be overwhelming especially when notifications pour in.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

K

Kamran

Human Resources, 1-10 employees

4.0
October 2023

Best for agile development

Pros

Learning to utilize Jira is remarkably straightforward making it wellsuited for agile methodologies and efficient ticket management and team assignment.

Cons

As far as we've used it in our Agile team it has been highly valuable and covers all the necessary options effectively. We haven't encountered any significant shortcomings affecting our team's work.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

C

Christopher

Marketing and Advertising, 1-10 employees

5.0
October 2023

Great system for managing client projects

Pros

The system exhibits exceptional flexibility adapting seamlessly to various workflows to meet diverse requirements.

Cons

With its myriad features it can be a bit overwhelming at the start but utilizing builtin templates can facilitate the initial steps.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

G

Grace

Retail, 500+ employees

4.0
October 2023

More effective project management and monitoring

Pros

It's worth noting the ease of setup adaptability to any team's needs and integration with a wide range of apps from Slack to Salesforce. It offers simplicity and versatility featuring diverse dashboards and views to cater to various team demands.

Cons

The configuration process isn't my favorite and it can prove somewhat challenging for my team. Furthermore there's room for improvement in the user interface UI as it's not consistently reliable and can be frustratingly slow at times.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

K

Kenneth

Automotive, 1-10 employees

4.0
October 2023

Jire good for bug tracking and Prioritization

Pros

Bug tracking is simplified allowing for detailed summaries and reproducing bugrelated information. The task scheduling and prioritization features greatly assist in project management facilitating organization and issue resolution. Additionally the ample documentation and support contribute to a seamless Jira experience.

Cons

The only issue with bug tracking is that with the setting of flags there can be an overwhelming number of highpriority bugs which can dilute the importance of the highpriority classification. It might be useful to set a limit in this regard.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

Not Specified, 500+ employees

5.0
October 2023

Helpfult tool to track all task bugs

Pros

Featuring Kanban tools dashboards easy accessibility and reliability Jira proves invaluable for maintaining comprehensive task and bug records across multiple projects.

Cons

New users may need some knowledge to understand certain features. Sharing specific comment links can also be tricky due to incorrect icon options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9