Anonymous
Not Specified, 101-500 employees
“An exceptional management application tailored for the technology sector”
Pros
Jira's exceptional versatility shines in its ability to share cards and boards seamlessly and integrate with Slack. As you become familiar with its wide range of functions you'll come to appreciate how easily it enables you to generate reports track project timelines and more.
Cons
Jira could see improvements in both its user interface UI and user experience UX. Sometimes it may appear somewhat basic or lacking depth. Concerning project settings there's room for enhancement particularly in simplifying the application of board configurations task templates and workflows to make these processes less complex for users.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Julian
Design, 11-50 employees
“Decent option tying in with other Atlassian tools”
Pros
What truly makes Jira stand out is its integration with other Atlassian tools. It's a reliable choice for tracking issues and managing projects within the broader Atlassian ecosystem.
Cons
It's not without flaws, on occasion issues and tasks may become somewhat bloated or unwieldy making them challenging to manage. Finding a straightforward or immediate solution isn't always evident a situation seen in similar tools as well.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Ahmed
Computer Software, 500+ employees
“Super hero plataform”
Pros
It's an amazing platform for agile project management and I've been using it for four years finding it very userfriendly.
Cons
Jira doesn't have any downsides since it's an incredibly userfriendly platform.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Kristina
Media Production, 101-500 employees
“Effectively categorize prioritize service request problems and incidents”
Pros
The user interface is exceptionally clear and minimalist displaying only essential information. This greatly enhances navigation making it suitable for routine support requests and more extensive product updates and bugrelated matters effectively distinguishing between the two categories.
Cons
An area that could be improved is the notification system. There's a risk of missing the single email notification sent which could result in neglecting the user's response.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
6
Functionality
8
Smrati
Information Technology and Services, 500+ employees
“One stop solution to cater ALM needs for small mid and large size of organizations”
Pros
The ease of use is remarkable requiring minimal training when onboarding new users. It offers easy integration with numerous addons providing Agile DevOps and DevSecOps solutions.
Cons
For scaled Agile it relies on specific addons which can be relatively costly.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Sebastian
Leisure Travel & Tourism, 1-10 employees
“I love kanban”
Pros
I adore the kanban boards and the extensive information you can store there. They make tracking and preserving project details effortless.
Cons
Not everyone utilizes it to its full potential as a powerful tool.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Spriha
Financial Services, 1-10 employees
“My experience using JIRA for project management”
Pros
What I appreciate most about Jira is its robust project management capabilities simplifying task tracking fostering team collaboration and enhancing overall team productivity.
Cons
What I find most challenging about Jira is its learning curve for new users especially for those unfamiliar with project management tools.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Odunola
E-Learning, 11-50 employees
“Best software I have ever used”
Pros
It's easy to use and the best I've used. It simplifies communication and task management.
Cons
Absolutely nothing. Jira has proven to be the best product I've used so far.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Oluwadarasimi
Computer Software, 11-50 employees
“Task Management made easy”
Pros
It's an amazing software that streamlines workflow and task assignment smoothly.
Cons
Some features especially the chat function need refinement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Jon
Telecommunications, 500+ employees
“It can improve your productivity”
Pros
It's easy to use and navigate requiring minimal training. You can define workflows as needed and the Kanban board is highly useful for task management. Creating reports for executive views is straightforward.
Cons
It might appear a bit complex initially due to the continuous addition of new features. However a modest learning curve can be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Wambui
Civic & Social Organization, 11-50 employees
“Better project management with Jira.”
Pros
Jira has won our hearts over the years of use in our organization. It's a reliable workspace that streamlines project management from planning to completion. The reporting capabilities provide accurate insights into project performance.
Cons
I've consistently witnessed Jira performing at its best offering all the necessary features and an intuitive user interface.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Reha
Writing and Editing, 1-10 employees
“Easy to use project management software.”
Pros
Jira provides a clear view of every project making it easy to work on multiple projects and keep track of them.
Cons
Customizing and configuring everything can be timeconsuming.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Anonymous
Not Specified, 51-100 employees
“Jira is a GOAT”
Pros
Jira is incredibly userfriendly and wellknown among developers and project managers setting the industry standard.
Cons
Occasionally the user interface might seem somewhat outdated but it effectively serves its purpose without unnecessary features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Chandrakant
Information Technology and Services, 51-100 employees
“Jira for ticketing”
Pros
I've used Jira for ticketing and its functions are userfriendly and easy to use.
Cons
I haven't discovered anything else as my usage has been limited.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
David
Computer Software, 11-50 employees
“Complete Project management Solution”
Pros
I've been using Jira for over 12 years and it has continuously improved. It remains a topclass product.
Cons
Billing can be cumbersome. Bitbucket is separated out and managing different accounts can be challenging. The billing panel should be more userfriendly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Raul Antonio
Music, 1-10 employees
“An essential tool for agile teams”
Pros
What I liked most about this platform is its userfriendly and intuitive interface. Even without prior technical experience I found it easy to navigate and customize dashboards and views to my specific workflow.
Cons
The cost is relatively high and while it offers a free edition for teams of up to ten users as the team expands additional licenses must be purchased which can be costly.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Shannel
Think Tanks, 11-50 employees
“Jira has been our new way to go for managing projects.”
Pros
I genuinely love everything about Jira from its simplicity to its reliability. It fosters teamwork promotes collaboration and offers insightful reports for monitoring project progress.
Cons
Absolutely nothing. Perfection may be elusive but Jira has been perfect for me and my teammates.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
chima
Entertainment, 1-10 employees
“My personal experience”
Pros
I like it because it's designed to be easy even for beginners.
Cons
Everything is flawless I have no complaints. I strongly recommend this product to many people.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Gala
Financial Services, 500+ employees
“Jira is a fantastic issue tracker for any company”
Pros
I love how customizable and configurable Jira is meeting the unique needs of all our teams. It keeps us organized ensures we capture all requirements and bugs and offers fantastic reporting query and dashboard capabilities.
Cons
The queries are excellent but I would prefer more robust reporting we had to add Jira apps to our instance to obtain comprehensive reports. I also find Jira to be somewhat pricey.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Kate
Broadcast Media, 11-50 employees
“Jira Review”
Pros
Jira's interface is incredibly intuitive userfriendly and customizable with support across various devices.
Cons
Not applicable to me but some team members initially faced a learning curve due to their unfamiliarity with task trackers and negative associations with micromanagement. However this was overcome with frequent use and a better understanding of the software.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9