Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 101-500 employees

5.0
October 2023

An exceptional management application tailored for the technology sector

Pros

Jira's exceptional versatility shines in its ability to share cards and boards seamlessly and integrate with Slack. As you become familiar with its wide range of functions you'll come to appreciate how easily it enables you to generate reports track project timelines and more.

Cons

Jira could see improvements in both its user interface UI and user experience UX. Sometimes it may appear somewhat basic or lacking depth. Concerning project settings there's room for enhancement particularly in simplifying the application of board configurations task templates and workflows to make these processes less complex for users.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J

Julian

Design, 11-50 employees

4.0
October 2023

Decent option tying in with other Atlassian tools

Pros

What truly makes Jira stand out is its integration with other Atlassian tools. It's a reliable choice for tracking issues and managing projects within the broader Atlassian ecosystem.

Cons

It's not without flaws, on occasion issues and tasks may become somewhat bloated or unwieldy making them challenging to manage. Finding a straightforward or immediate solution isn't always evident a situation seen in similar tools as well.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A

Ahmed

Computer Software, 500+ employees

5.0
October 2023

Super hero plataform

Pros

It's an amazing platform for agile project management and I've been using it for four years finding it very userfriendly.

Cons

Jira doesn't have any downsides since it's an incredibly userfriendly platform.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K

Kristina

Media Production, 101-500 employees

3.0
October 2023

Effectively categorize prioritize service request problems and incidents

Pros

The user interface is exceptionally clear and minimalist displaying only essential information. This greatly enhances navigation making it suitable for routine support requests and more extensive product updates and bugrelated matters effectively distinguishing between the two categories.

Cons

An area that could be improved is the notification system. There's a risk of missing the single email notification sent which could result in neglecting the user's response.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

S

Smrati

Information Technology and Services, 500+ employees

4.0
October 2023

One stop solution to cater ALM needs for small mid and large size of organizations

Pros

The ease of use is remarkable requiring minimal training when onboarding new users. It offers easy integration with numerous addons providing Agile DevOps and DevSecOps solutions.

Cons

For scaled Agile it relies on specific addons which can be relatively costly.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

S

Sebastian

Leisure Travel & Tourism, 1-10 employees

4.0
October 2023

I love kanban

Pros

I adore the kanban boards and the extensive information you can store there. They make tracking and preserving project details effortless.

Cons

Not everyone utilizes it to its full potential as a powerful tool.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

S

Spriha

Financial Services, 1-10 employees

5.0
October 2023

My experience using JIRA for project management

Pros

What I appreciate most about Jira is its robust project management capabilities simplifying task tracking fostering team collaboration and enhancing overall team productivity.

Cons

What I find most challenging about Jira is its learning curve for new users especially for those unfamiliar with project management tools.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

O

Odunola

E-Learning, 11-50 employees

5.0
October 2023

Best software I have ever used

Pros

It's easy to use and the best I've used. It simplifies communication and task management.

Cons

Absolutely nothing. Jira has proven to be the best product I've used so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

O

Oluwadarasimi

Computer Software, 11-50 employees

4.0
October 2023

Task Management made easy

Pros

It's an amazing software that streamlines workflow and task assignment smoothly.

Cons

Some features especially the chat function need refinement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

J

Jon

Telecommunications, 500+ employees

5.0
October 2023

It can improve your productivity

Pros

It's easy to use and navigate requiring minimal training. You can define workflows as needed and the Kanban board is highly useful for task management. Creating reports for executive views is straightforward.

Cons

It might appear a bit complex initially due to the continuous addition of new features. However a modest learning curve can be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

W

Wambui

Civic & Social Organization, 11-50 employees

5.0
October 2023

Better project management with Jira.

Pros

Jira has won our hearts over the years of use in our organization. It's a reliable workspace that streamlines project management from planning to completion. The reporting capabilities provide accurate insights into project performance.

Cons

I've consistently witnessed Jira performing at its best offering all the necessary features and an intuitive user interface.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

R

Reha

Writing and Editing, 1-10 employees

5.0
October 2023

Easy to use project management software.

Pros

Jira provides a clear view of every project making it easy to work on multiple projects and keep track of them.

Cons

Customizing and configuring everything can be timeconsuming.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

5.0
October 2023

Jira is a GOAT

Pros

Jira is incredibly userfriendly and wellknown among developers and project managers setting the industry standard.

Cons

Occasionally the user interface might seem somewhat outdated but it effectively serves its purpose without unnecessary features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

C

Chandrakant

Information Technology and Services, 51-100 employees

4.0
October 2023

Jira for ticketing

Pros

I've used Jira for ticketing and its functions are userfriendly and easy to use.

Cons

I haven't discovered anything else as my usage has been limited.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

D

David

Computer Software, 11-50 employees

5.0
October 2023

Complete Project management Solution

Pros

I've been using Jira for over 12 years and it has continuously improved. It remains a topclass product.

Cons

Billing can be cumbersome. Bitbucket is separated out and managing different accounts can be challenging. The billing panel should be more userfriendly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

RA

Raul Antonio

Music, 1-10 employees

5.0
October 2023

An essential tool for agile teams

Pros

What I liked most about this platform is its userfriendly and intuitive interface. Even without prior technical experience I found it easy to navigate and customize dashboards and views to my specific workflow.

Cons

The cost is relatively high and while it offers a free edition for teams of up to ten users as the team expands additional licenses must be purchased which can be costly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S

Shannel

Think Tanks, 11-50 employees

5.0
October 2023

Jira has been our new way to go for managing projects.

Pros

I genuinely love everything about Jira from its simplicity to its reliability. It fosters teamwork promotes collaboration and offers insightful reports for monitoring project progress.

Cons

Absolutely nothing. Perfection may be elusive but Jira has been perfect for me and my teammates.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

C

chima

Entertainment, 1-10 employees

5.0
October 2023

My personal experience

Pros

I like it because it's designed to be easy even for beginners.

Cons

Everything is flawless I have no complaints. I strongly recommend this product to many people.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

G

Gala

Financial Services, 500+ employees

4.0
October 2023

Jira is a fantastic issue tracker for any company

Pros

I love how customizable and configurable Jira is meeting the unique needs of all our teams. It keeps us organized ensures we capture all requirements and bugs and offers fantastic reporting query and dashboard capabilities.

Cons

The queries are excellent but I would prefer more robust reporting we had to add Jira apps to our instance to obtain comprehensive reports. I also find Jira to be somewhat pricey.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

K

Kate

Broadcast Media, 11-50 employees

5.0
October 2023

Jira Review

Pros

Jira's interface is incredibly intuitive userfriendly and customizable with support across various devices.

Cons

Not applicable to me but some team members initially faced a learning curve due to their unfamiliarity with task trackers and negative associations with micromanagement. However this was overcome with frequent use and a better understanding of the software.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9