Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

D

Dave

Program Development, 11-50 employees

5.0
October 2023

Amazing tool

Pros

Jira helps you keep everything organized in the project you're working on.

Cons

The only feature I would like to see enhanced is the Figma integration.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

W

Waldiney

Program Development, 1-10 employees

5.0
October 2023

Jira is one of the best if not the best

Pros

Jira seamlessly integrates with various tools and applications enabling collaborative synchronization across your processes to achieve your desired outcomes.

Cons

For now I have no complaints

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R

Rohit

Computer Software, 500+ employees

5.0
October 2023

Best Project Management tool for Large enterprises

Pros

Jira is the market's most secure project management tool. It effortlessly integrates with onpremises security tools in organizations offering complete flexibility. The ticket creation and time management processes are straightforward and the user interface is satisfactory.

Cons

Overall Jira provides all the essential features for effective project management. The configuration is a bit complex but once set up properly it offers complete freedom to utilize its project management capabilities.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J

Joana

Music, 1-10 employees

5.0
October 2023

Organization is key

Pros

Its direct contribution to achieving success is quite evident.

Cons

There's nothing specific I thoroughly enjoyed the experience.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

H

Harshit

Information Technology and Services, 500+ employees

5.0
October 2023

Jira Task Tracker and Management

Pros

To empower teams further consider granting sprint and projectlevel permissions allowing them to access relevant information.

Cons

As comments are read and arranged chronologically it can be challenging to grasp the context when responding to earlier remarks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

K

Kerry

Furniture, 51-100 employees

5.0
October 2023

Very effective task management tool

Pros

Jira's most appealing aspect is its role as a centralized hub for tracking tasks projects and deadlines.

Cons

It's difficult to find faults with Jira but the pricing might pose challenges for small businesses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

J

Jorge

Information Technology and Services, 51-100 employees

5.0
October 2023

Excellent for submitting reports and keeping track of solution implementations

Pros

The userfriendly interface and quick issue reporting along with the ability to add or tag people to a request simplify understanding issue stakeholders.

Cons

The file attachment and viewing functionality isn't optimal. There is room for visual improvement.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R

Ryan

Information Technology and Services, 1-10 employees

4.0
October 2023

Beneficial tool for optimising project efficiency

Pros

It's straightforward to monitor multiple project timelines and identify the developers assigned to those projects.

Cons

The workflow isn't always perfectly logical but it's part of the learning process and easy to adapt to.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Not Specified, 500+ employees

4.0
October 2023

Great tool for Information Technology services

Pros

Jira offers key features including time tracking issue tracking Kanban boards and ticket management. Effective communication can be facilitated through comments on tickets.

Cons

As a user I don't have much to say about the dislikes.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

S

Shitij

Logistics and Supply Chain, 500+ employees

4.0
October 2023

Working with JIRA at Dunzo

Pros

Users can create an unlimited number of tasks and easily define workflows for tracking tasks. The software also provides comprehensive reporting on project progress and integrates smoothly with other products.

Cons

Implementing any customization requires a significant amount of work. While powerful this can also be a downside due to the multitude of options for simple task creation.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

R

rohmat

Graphic Design, 1-10 employees

5.0
October 2023

jira is good produk

Pros

The product demonstrates versatility and effectiveness across various brands and management contexts.

Cons

This product can be challenging for extended use throughout the day.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

S

Sarai

Management Consulting, 1-10 employees

5.0
October 2023

My favorite tool for managment

Pros

This exceptional software excels in providing detailed reports customizable dashboards efficient task tracking and valuable support for managing development work. Quick responses and an intuitively designed user interface enhance its appeal.

Cons

Jira primarily focuses on teams and projects and lacks some of the advanced features found in other tools like VersionOne and Rally depending on the project's size.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Alex

Computer Software, 500+ employees

3.0
October 2023

The incumbent continues to be the incumbent for a reason

Pros

Jira is widely recognized and userfriendly accommodating multiple workflows while being highly customizable to suit different team needs. It's not a onesizefitsall solution.

Cons

It continues to add new tools to the offering although integration isn't always seamless particularly from an administrative and billing perspective.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

C

Cem

Computer Software, 51-100 employees

4.0
October 2023

Jira is the Xerox of project management

Pros

Its widespread usage and adaptability ensure excellent support whether from Atlassian or the community.

Cons

Performance. It's not consistently performant. It gets the job done most of the time but doesn't scale well.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

S

Sikander

Computer Software, 1-10 employees

5.0
October 2023

Good Experience

Pros

Jira software serves as a robust project management system facilitating the tracking of task progress. Its seamless integration with Bitbucket streamlines code deployment and setup.

Cons

I'm not fond of Jira software's time tracking for adding the exact start time of a ticket.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

T

Tanya

Construction, 11-50 employees

4.0
October 2023

Efficient project management app

Pros

A significant advantage of Jira is its capability to manage multiple projects simultaneously offering an overview of project statuses via the dashboard.

Cons

You can't create test cases in Jira only manage them.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

M

Mallayasamy

Information Technology and Services, 500+ employees

5.0
October 2023

Best ticketing tool

Pros

By optimizing queries based on project codes we can efficiently identify tickets and monitor effort hours using the log work features.

Cons

Confluence page ticket history export option and reports are available features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M

Mallayasamy

Information Technology and Services, 500+ employees

5.0
October 2023

Best ticketing tool

Pros

Our queries have been finetuned to identify tickets based on project codes allowing us to effectively track effort hours through the log work features.

Cons

It encompasses Confluence pages ticket history export options and reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Atif

Education Management, 51-100 employees

5.0
October 2023

Jira is one of the best software for collaborating with other minds of yours

Pros

My experience spans over 3 years using Jira in my role as a teacher in an English medium school. I find its accessibility to be a key advantage.

Cons

What poses a challenge in Jira is its intricate UIUX. It requires some modifications for an improved UIUX.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

K

Kelly

Computer Software, 500+ employees

4.0
October 2023

For all tickets both internal and external we use Jira

Pros

JIRA excels in the domains of bug tracking and task allocation within software development with the added benefit of adaptability for finetuning according to specific project requirements.

Cons

There are no critical issues with JIRA. Initially new users might find the process flow somewhat challenging. There's room for modernizing the UI in terms of aesthetics.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7