Total 5759 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

40%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Atif

Education Management, 51-100 employees

5.0
October 2023

Jira is one of the best software for collaborating with other minds of yours

Pros

My experience spans over 3 years using Jira in my role as a teacher in an English medium school. I find its accessibility to be a key advantage.

Cons

What poses a challenge in Jira is its intricate UIUX. It requires some modifications for an improved UIUX.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

K

Kelly

Computer Software, 500+ employees

4.0
October 2023

For all tickets both internal and external we use Jira

Pros

JIRA excels in the domains of bug tracking and task allocation within software development with the added benefit of adaptability for finetuning according to specific project requirements.

Cons

There are no critical issues with JIRA. Initially new users might find the process flow somewhat challenging. There's room for modernizing the UI in terms of aesthetics.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

Not Specified, 500+ employees

5.0
October 2023

Easy to use critical software for documentation

Pros

Proficiency in story creation methodologies and detailed tracking capabilities is observed.

Cons

It presents a high volume of information on a single screen requiring more readily accessible explanations for less common functionalities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

5.0
October 2023

Jira is great tool for agile teams

Pros

Jira serves as a tool that aids teams in embracing agile principles often guided by a scrum master or project leader. It provides sprints that offer a structured approach to handling work in smaller increments serving as a centralized workspace to reduce communication gaps.

Cons

The primary hurdle with Jira lies in its user experience it necessitates thorough training to achieve effective usage. For instance the absence of YouTube tutorials or best practices documents explaining the rationale behind using labels or components creates confusion among project teams. The product isn't a plugandplay solution it mandates several lessons for simple actions such as creating a story board or JQL. This steep learning curve might discourage enterprise teams from adopting agile methodologies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

J

Jennifer

Computer Software, 500+ employees

4.0
October 2023

Great Tool for Tracking Development Projects

Pros

The platform offers ease in creating boards for ticket and bug tracking simplifying the linking of related issues and accommodating both simple and complex reporting issue status tracking and time monitoring for billable tickets.

Cons

Access to some features is limited to administrators which can pose a challenge in certain work situations necessitating collaboration with other teams.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

C

Carlie

Marketing and Advertising, 101-500 employees

5.0
October 2023

Best Tool for Product

Pros

In our organization Jira is recognized as the ideal tool for both Product and Engineering needs. It enables the efficient tracking of prioritized projects and the creation of requirement tickets for engineers thus simplifying project monitoring.

Cons

The search functionality within Jira isn't optimal making it challenging to locate specific tickets especially in instances with a substantial accumulation of tickets.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

K

Khushi

Information Technology and Services, 11-50 employees

5.0
October 2023

Useful tool to track time of Employees on tasks and other Project management

Pros

Jira proves to be a valuable tool for tracking employees' time dedicated to specific tasks projects and various work activities.

Cons

Up to this point I haven't encountered any issues with this software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

I

Ibrahim

Business Supplies and Equipment, 101-500 employees

4.0
October 2023

Jira review

Pros

Jira stands out by offering a rich spectrum of project management features promoting flexibility through customization options and facilitating seamless collaboration among team members. Its remarkable versatility and efficient task tracking are particularly attractive.

Cons

Currently there are no concerns but the interface of Jira lacks the intuitive simplicity and visual appeal found in some other project management tools.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

N

Noukpo

Civic & Social Organization, 11-50 employees

4.0
October 2023

Software Management

Pros

The software's reliability is a valuable asset in reaching daily activity goals and its responsive customer service support is crucial when issues arise.

Cons

In comparison to other software this one is costeffective and practical to use.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 500+ employees

3.0
October 2023

My views on Jira

Pros

Jira excels in the seamless management of multiple projects making it wellsuited for larger teams. Additionally its extensive user base ensures easy access to community support.

Cons

Some features are missing and some are challenging to use due to the somewhat intricate user interface.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

7

M

Marsela

Consumer Services, 500+ employees

5.0
October 2023

Jira Review

Pros

The software's setup learning process and ticket tracking are straightforward and userfriendly.

Cons

I sense that I'm not fully exploiting its potential possibly due to a lack of clear explanations from managers or sellers.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

M

Megha

Information Technology and Services, 500+ employees

4.0
October 2023

User friendly software

Pros

When it comes to Jira reporting capabilities are a standout feature.

Cons

I must turn to another tool for graph representation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

S

Steffan

Leisure Travel & Tourism, 500+ employees

4.0
October 2023

Project Excellence Tool

Pros

Jira's adaptability means it can be tailored to suit a variety of project needs offering flexibility in application.

Cons

If you're new to this tool it can be rather intricate. There's a need for the availability of more comprehensive training materials.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Not Specified, 500+ employees

3.0
October 2023

My views on Jira

Pros

It possesses the capability to effectively handle multiple projects and accommodate larger teams. Furthermore it boasts a substantial user base and offers convenient community support access.

Cons

Some functionalities might be absent and a few can be challenging to use due to a somewhat intricate user interface.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

8

M

Marsela

Consumer Services, 500+ employees

5.0
October 2023

Jira Review

Pros

Setting it up learning its usage and tracking tickets is straightforward and userfriendly.

Cons

I believe I'm not fully exploiting its potential. It might not have been adequately explained either by our managers or the vendor.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M

Megha

Information Technology and Services, 500+ employees

4.0
October 2023

User friendly software

Pros

The reporting feature is what I appreciate most about Jira.

Cons

I need to turn to another tool for creating graphical representations.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

S

Steffan

Leisure Travel & Tourism, 500+ employees

4.0
October 2023

Project Excellence Tool

Pros

Jira can be adapted and utilized in various ways to align with your project requirements.

Cons

If you're new to this tool it can seem rather intricate. The availability of additional training materials would be beneficial.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

T

Thomas

Hospitality, 11-50 employees

5.0
October 2023

Jira makes it easier and much more effective to manage your projects

Pros

Jira offers an abundance of customization options for editing and segmenting projects and tasks. The labeling and categorization system is userfriendly and makes tasks easier to manage especially when compared to other project management tools I've used.

Cons

There are no significant issues that stand out. The user interface lags behind that of most other project management tools so enhancing its visual elements would be highly advantageous.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

V

Vatsala

Medical Devices, 101-500 employees

5.0
October 2023

Jira Streamlining Project Management with Precision and Power

Pros

Jira exhibits versatility in project management customization configuration advanced reporting and dashboards with regular updates and improvements.

Cons

Jira can appear intricate and overwhelming especially for newcomers. The extensive array of features and configuration choices can make it challenging for teams to navigate and configure.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

G

Guibson

Information Technology and Services, 101-500 employees

5.0
October 2023

Jira is the platform for easier project management

Pros

Regarding its features the sprint view is remarkably simple and clear and the Gantt chart is highly beneficial. Tasks and assignments are easy to comprehend and time tracking per task assignees and connections with thirdparty services like Slack for realtime updates enhance its functionality.

Cons

There aren't any noteworthy cons it's simpler and more userfriendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9