Rita
Transportation/Trucking/Railroad, 500+ employees
“Easy and essential”
Pros
It is userfriendly guides you in opening reports correctly prioritizes tasks effectively and is a crucial tool for large companies to manage tasks.
Cons
The ticket preview is rather basic. It would be more beneficial if documents attached to tickets could be accessed dynamically rather than being displayed in a small box. Similarly when opening posted links it would be better to open a new page rather than reloading the current one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Khaled
Retail, 1-10 employees
“My thoughts”
Pros
Renowned for its versatility support for Agile methodologies integration capabilities and robust reporting Jira is a valuable project management tool for teams of all sizes and complexities.
Cons
It might be intricate for new users necessitating time to gain proficiency. Without proper management its customization options can lead to overly intricate workflows and potential inefficiencies.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Chris
Computer Software, 1-10 employees
“A Welcome Upgrade from ClickUp”
Pros
I recently switched from ClickUp to Jira and it has brought about a positive change. Jira now offers a more streamlined and userfriendly interface significantly improving my team's efficiency through its project management capabilities including customized workflows boards and enhanced reporting. Its seamless integration with other Atlassian tools like Confluence has enhanced our collaborative efforts.
Cons
Naturally it has its downsides. The pricing for Jira can be relatively high particularly for smaller teams. Furthermore transitioning from ClickUp to Jira involves a learning curve but with patience and practice it becomes more manageable.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
“jira honest review”
Pros
Jira greatly facilitates issue tracking and crossteam collaboration.
Cons
Occasionally status changes take time within customized dashboards.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Matt
Information Technology and Services, 51-100 employees
“A solid project management tool”
Pros
JIRA provides a variety of methods to visualize and organize your tasks. The ability to create filters and then generate useful dashboards from them is a feature that I find valuable.
Cons
It's not always straightforward to navigate between projects and pages within JIRA.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
prabal
Computer Software, 500+ employees
“Project Management tool”
Pros
JIRA is highly useful for managing multiple projects offering a userfriendly interface and a wide range of features that simplify project management tasks.
Cons
Frankly in my 1.5 years of using JIRA I haven't come across any disadvantages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Taher
Information Technology and Services, 11-50 employees
“Tito review”
Pros
Project planning scheduling and time tracking are some of the essential functions in JIRA.
Cons
There are limitations with file size uploads and the user interface can be confusing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Prabakaran
Information Technology and Services, 500+ employees
“Perfect project management product for enterprises.”
Pros
It provides comprehensive support for agile software methodology aiding in effective sprint planning and task management. The reporting and bug tracking features further enhance the management of sprint goals and production fixes.
Cons
JIRA inundates our email inbox with ticket comments and updates making inbox management challenging.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Matthew
Logistics and Supply Chain, 500+ employees
“Easy to use ticketing system”
Pros
Its ticket system is straightforward allowing users to easily submit various types of tickets based on urgency and assign them to the appropriate personnel.
Cons
Sometimes the tool tends to overcommunicate status updates even when the ticket remains open.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Amit
Information Technology and Services, 500+ employees
“The Powerhouse of Project Management”
Pros
This tool is specifically designed for efficient project management equipped with robust features for project setup task management and team collaboration.
Cons
I can confidently say that after using the software there are no major drawbacks to report.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Bikalpa
Information Technology and Services, 51-100 employees
“Best Task tracking software”
Pros
It enables effortless task tracking and seamless collaboration among team members.
Cons
The abundance of functionality to learn can occasionally be bewildering.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Gary
Building Materials, 51-100 employees
“IT Helpdesk use”
Pros
Its ticket tracking and reporting capabilities are userfriendly. The email integration particularly when using Outlook works exceptionally well compared to other tools like ClickUp.
Cons
The administrative side can be intricate and customization isn't straightforward if you seek simplicity.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Mouna
Biotechnology, 51-100 employees
“I really enjoyed Jira features”
Pros
JIRA's customizable features powerful reporting issue tracking and extensive integration options make it a standout tool. While it may require some initial practice its flexibility and integration capabilities contribute to its overall value.
Cons
JIRA's cost can vary based on the edition and user count potentially making it relatively expensive. Additionally new users especially those unfamiliar with project management methodologies might find it complex and overwhelming.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Donavan
Computer Software, 500+ employees
“Review for Jira as a user”
Pros
Jira's ease of use comprehensive dashboards issue tracking and agile framework make it indispensable for team collaboration within our large organization.
Cons
Although JIRA was initially challenging to navigate I grasped the concept relatively quickly and now find it userfriendly. However there are numerous unexplored functionalities and features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Esley
Information Technology and Services, 500+ employees
“Good to use.”
Pros
The userfriendly interface task tracking and easy task creation contribute to the overall efficiency of the platform.
Cons
Occasionally it's a bit tricky to locate a specific project.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Ryan
Financial Services, 51-100 employees
“Supporting our processes”
Pros
JIRA serves as our daily tool for business submissions and issue tracking offering a clear audit trail and facilitating effective collaboration among team members.
Cons
Integration with our backoffice system would be a valuable addition.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Chaitanya
Computer Software, 500+ employees
“Jira The project tracking tool”
Pros
Jira's ease of use and costeffectiveness compared to similar products are its major advantages.
Cons
JIRA lacks several features for tracking project progress and should introduce additional functionalities.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Susan
Health, Wellness and Fitness, 1-10 employees
“JIRA for Project Management”
Pros
JIRA's userfriendly interface and premade templates streamline information sharing and enhance team communication.
Cons
When attempting nonstandard tasks without templates it can be cumbersome and the UI may not appear very userfriendly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, 51-100 employees
“A musthave for project management with developers product”
Pros
Its userfriendly interface and integration with external tools such as Slack Teams and Airtable contribute to a seamless workflow.
Cons
The mobile application can be somewhat complex to use and there are many notifications.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Saurabh
Information Technology and Services, 500+ employees
“Best Project management tool”
Pros
JIRA's diverse features make it one of the best project management tools offering an extensive range of capabilities for handling multiple projects simultaneously.
Cons
From my experience I haven't encountered any difficulties using the software.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7