Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

R

Rita

Transportation/Trucking/Railroad, 500+ employees

5.0
October 2023

Easy and essential

Pros

It is userfriendly guides you in opening reports correctly prioritizes tasks effectively and is a crucial tool for large companies to manage tasks.

Cons

The ticket preview is rather basic. It would be more beneficial if documents attached to tickets could be accessed dynamically rather than being displayed in a small box. Similarly when opening posted links it would be better to open a new page rather than reloading the current one.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

K

Khaled

Retail, 1-10 employees

4.0
October 2023

My thoughts

Pros

Renowned for its versatility support for Agile methodologies integration capabilities and robust reporting Jira is a valuable project management tool for teams of all sizes and complexities.

Cons

It might be intricate for new users necessitating time to gain proficiency. Without proper management its customization options can lead to overly intricate workflows and potential inefficiencies.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

C

Chris

Computer Software, 1-10 employees

4.0
October 2023

A Welcome Upgrade from ClickUp

Pros

I recently switched from ClickUp to Jira and it has brought about a positive change. Jira now offers a more streamlined and userfriendly interface significantly improving my team's efficiency through its project management capabilities including customized workflows boards and enhanced reporting. Its seamless integration with other Atlassian tools like Confluence has enhanced our collaborative efforts.

Cons

Naturally it has its downsides. The pricing for Jira can be relatively high particularly for smaller teams. Furthermore transitioning from ClickUp to Jira involves a learning curve but with patience and practice it becomes more manageable.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 500+ employees

5.0
October 2023

jira honest review

Pros

Jira greatly facilitates issue tracking and crossteam collaboration.

Cons

Occasionally status changes take time within customized dashboards.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

M

Matt

Information Technology and Services, 51-100 employees

4.0
October 2023

A solid project management tool

Pros

JIRA provides a variety of methods to visualize and organize your tasks. The ability to create filters and then generate useful dashboards from them is a feature that I find valuable.

Cons

It's not always straightforward to navigate between projects and pages within JIRA.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

P

prabal

Computer Software, 500+ employees

4.0
October 2023

Project Management tool

Pros

JIRA is highly useful for managing multiple projects offering a userfriendly interface and a wide range of features that simplify project management tasks.

Cons

Frankly in my 1.5 years of using JIRA I haven't come across any disadvantages.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

T

Taher

Information Technology and Services, 11-50 employees

4.0
October 2023

Tito review

Pros

Project planning scheduling and time tracking are some of the essential functions in JIRA.

Cons

There are limitations with file size uploads and the user interface can be confusing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

P

Prabakaran

Information Technology and Services, 500+ employees

4.0
October 2023

Perfect project management product for enterprises.

Pros

It provides comprehensive support for agile software methodology aiding in effective sprint planning and task management. The reporting and bug tracking features further enhance the management of sprint goals and production fixes.

Cons

JIRA inundates our email inbox with ticket comments and updates making inbox management challenging.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

M

Matthew

Logistics and Supply Chain, 500+ employees

5.0
October 2023

Easy to use ticketing system

Pros

Its ticket system is straightforward allowing users to easily submit various types of tickets based on urgency and assign them to the appropriate personnel.

Cons

Sometimes the tool tends to overcommunicate status updates even when the ticket remains open.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Amit

Information Technology and Services, 500+ employees

5.0
October 2023

The Powerhouse of Project Management

Pros

This tool is specifically designed for efficient project management equipped with robust features for project setup task management and team collaboration.

Cons

I can confidently say that after using the software there are no major drawbacks to report.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B

Bikalpa

Information Technology and Services, 51-100 employees

5.0
October 2023

Best Task tracking software

Pros

It enables effortless task tracking and seamless collaboration among team members.

Cons

The abundance of functionality to learn can occasionally be bewildering.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

G

Gary

Building Materials, 51-100 employees

4.0
October 2023

IT Helpdesk use

Pros

Its ticket tracking and reporting capabilities are userfriendly. The email integration particularly when using Outlook works exceptionally well compared to other tools like ClickUp.

Cons

The administrative side can be intricate and customization isn't straightforward if you seek simplicity.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

M

Mouna

Biotechnology, 51-100 employees

5.0
October 2023

I really enjoyed Jira features

Pros

JIRA's customizable features powerful reporting issue tracking and extensive integration options make it a standout tool. While it may require some initial practice its flexibility and integration capabilities contribute to its overall value.

Cons

JIRA's cost can vary based on the edition and user count potentially making it relatively expensive. Additionally new users especially those unfamiliar with project management methodologies might find it complex and overwhelming.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

D

Donavan

Computer Software, 500+ employees

5.0
October 2023

Review for Jira as a user

Pros

Jira's ease of use comprehensive dashboards issue tracking and agile framework make it indispensable for team collaboration within our large organization.

Cons

Although JIRA was initially challenging to navigate I grasped the concept relatively quickly and now find it userfriendly. However there are numerous unexplored functionalities and features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

E

Esley

Information Technology and Services, 500+ employees

5.0
October 2023

Good to use.

Pros

The userfriendly interface task tracking and easy task creation contribute to the overall efficiency of the platform.

Cons

Occasionally it's a bit tricky to locate a specific project.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R

Ryan

Financial Services, 51-100 employees

5.0
October 2023

Supporting our processes

Pros

JIRA serves as our daily tool for business submissions and issue tracking offering a clear audit trail and facilitating effective collaboration among team members.

Cons

Integration with our backoffice system would be a valuable addition.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

C

Chaitanya

Computer Software, 500+ employees

4.0
October 2023

Jira The project tracking tool

Pros

Jira's ease of use and costeffectiveness compared to similar products are its major advantages.

Cons

JIRA lacks several features for tracking project progress and should introduce additional functionalities.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

S

Susan

Health, Wellness and Fitness, 1-10 employees

4.0
October 2023

JIRA for Project Management

Pros

JIRA's userfriendly interface and premade templates streamline information sharing and enhance team communication.

Cons

When attempting nonstandard tasks without templates it can be cumbersome and the UI may not appear very userfriendly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

5.0
October 2023

A musthave for project management with developers product

Pros

Its userfriendly interface and integration with external tools such as Slack Teams and Airtable contribute to a seamless workflow.

Cons

The mobile application can be somewhat complex to use and there are many notifications.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

S

Saurabh

Information Technology and Services, 500+ employees

4.0
October 2023

Best Project management tool

Pros

JIRA's diverse features make it one of the best project management tools offering an extensive range of capabilities for handling multiple projects simultaneously.

Cons

From my experience I haven't encountered any difficulties using the software.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7