Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Ahmed

Information Technology and Services, 1-10 employees

Less than a year

5.0

Jira Streamlining Team Collaboration

Pros

Jira encompasses a comprehensive task management system customizable workflows collaboration features robust reporting and project tracking tools real-time alerts access controls calendar management document storage and seamless integration with various tools and applications.

Cons

Jira offering a plethora of features for effective task issue and project management proves powerful but intricate. Setup may demand time and the UI might be overwhelming. Performance issues can arise with large projects and the mobile app may lack certain features compared to the web version. Although reporting features are somewhat limited Jira's integrations enhance team efficiency.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

Great for large companies with higher needs for clear task management

Pros

Appreciation for Jira stems from its professionalism excellent user experience (UX) and the multitude of options available for task management.

Cons

The abundance of options in Jira can sometimes make finding an optimal view challenging leading to potential confusion.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anish

Accounting, 500+ employees

More than a year

5.0

User Friendly

Pros

Reporting bugs or defects and engaging in developer communication about their status is effortlessly facilitated by Jira.

Cons

No applicable issues encountered; the application proved easy to use without any complications.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

F
Faith

Computer Software, 500+ employees

More than a year

5.0

Jira - Best in Class for Project Management

Pros

Jira's strength lies in its flexibility allowing users to choose their preferred project management method. The ability to customize features according to specific needs adds significant power to its functionality.

Cons

Implementing Jira comes with an awareness caveat each additional ask incurs an additional charge.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

10

C
Charvi

E-Learning, 500+ employees

More than a year

5.0

Best Project Management tool

Pros

Facilitating accurate issue tracking assigning tasks to relevant team members and offering a feature for issue prioritization Jira proves indispensable in efficient issue management.

Cons

JIRA stands devoid of cons presenting itself as a highly commendable tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R
Ruben

Wireless, 11-50 employees

More than a year

5.0

Good tool for project management

Pros

A commendable project management tool Jira provides a clear overview of project statuses and pending tasks. Generating and assigning new tasks is a seamless process.

Cons

Proficiency with Jira can be complicated to achieve due to its intricate nature.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

10

D
Daphne

Research, 500+ employees

More than a year

4.0

Practical software

Pros

Renowned for its straightforwardness and user-friendly design Jira boasts seamless integrations.

Cons

While excelling as a ticketing system Jira may feel cumbersome when handling more advanced features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

NK
Nikhil Kumar

Computer Software, 500+ employees

More than a year

5.0

Best tool for knowledge sharing and project management

Pros

Jira's feature-rich environment encompassing task epic and story creation contributes to its versatility and user-friendly nature.

Cons

An improvement suggestion lies in enhancing the interconnectivity of features such as establishing a direct connection from a task to an epic.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B
Brett

Architecture & Planning, 11-50 employees

Less than 6 months

5.0

Great tool for growing SMB organizations

Pros

The unique ability to collaborate and comment on issues sets Jira apart as an excellent project management tool.

Cons

Tailored for growing businesses or those requiring cross-team project communication Jira proves fitting for the right-sized enterprises. For very small businesses it may be deemed excessive.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

M
Mahathee

Computer Software, 500+ employees

More than a year

5.0

My Experience with Jira

Pros

Jira's effective utilization in sprint-related goal planning combined with ease of use integrations and reporting features garners positive feedback.

Cons

No inherent dislikes yet initial challenges surfaced as team members familiarized themselves with Jira.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

F
Felicia

Public Safety, 1-10 employees

Less than a year

4.0

Jira helps me stay on top of things.

Pros

Jira stands out for its efficiency ensuring fast resolution of ordered issues.

Cons

Staff members may encounter difficulties in utilizing the system indicating a learning curve.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

B
Burhan

Information Technology and Services, 51-100 employees

Less than a year

5.0

Very useful Tool for Tracking

Pros

Jira excels in tracking tasks ensuring the completion of process-dependent activities.

Cons

Task assignment or completion in Jira often necessitates manual intervention.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Complicated but fully featured

Pros

The sheer abundance of features in Jira can be overwhelming requiring dedicated engineers for proper configuration and setup. Once connected to other sources it excels in revealing intricate details about tasks making it a valuable solution for tracking managing and collaborating on projects.

Cons

Jira presents an array of features that may overwhelm users necessitating the expertise of dedicated engineers for proper configuration and setup.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

J
Justin

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

Jira Review

Pros

While the overall process is generally streamlined finding specific dates with updates can be challenging at times. However the ability to track Jira ticket history consistently facilitates communication within the team and helps in determining subsequent steps.

Cons

While the process is generally streamlined finding specific dates with updates can pose a challenge on occasion.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

Jira: A Must-Have Tool for Streamlining Software Development Team's Workflow

Pros

Jira's learning curve for new users can be a downside due to its extensive features and options. However the initial challenge becomes worthwhile as familiarity grows. The tool's scalability and adaptability to evolving team needs make it a powerful asset in enhancing productivity and efficiency for streamlined workflow management.

Cons

A potential drawback of Jira is its learning curve for new users as the multitude of features and options may require time for familiarity. The interface perceived as cluttered might be overwhelming. Customizing and configuring workflows to align with team needs might be initially challenging but users will find that with acclimation Jira stands as a powerful and flexible tool enhancing team productivity.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

C
Cagatay

Financial Services, 500+ employees

Less than a year

5.0

All tickets together.

Pros

Every IT or HR ticket can be conveniently accessed on one page for quicker retrieval. The user-friendly design coupled with instant email notifications enhances usability and communication within teams.

Cons

I appreciate everything about this highly useful program.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

More than a year

3.0

No pain no gain

Pros

As a mainstream product with robust integration capabilities Jira ensures reliable connections with both first and third-party tools. Despite some challenges such as dashboards being difficult to craft it remains a powerful tool for project management particularly with its integration with platforms like Confluence Slack Gitlab and TeamRetro.

Cons

Despite over a decade of using JIRA for project management the UX remains subpar. Delays in implementing changes and new features persist with numerous unresolved issues. Dashboards in particular pose challenges often requiring paid plugins for essential functionalities.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

E
Emre

Information Technology and Services, 500+ employees

More than a year

4.0

One of the best for product development

Pros

Jira's authentication process can be a headache at times. However the tool boasts a good user interface facilitating smooth usage for various tasks.

Cons

Authentication processes occasionally pose a headache.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

I love Jira as a powerful tool especially for tracking issues.

Pros

Jira's flexibility and customization options stand out making it adaptable to specific team needs. Robust reporting and analytics features provide valuable insights and extensive integration options enhance workflow efficiency. The mobile app's well-designed interface allows on-the-go project monitoring and agile boards effectively visualize sprint and backlog progress.

Cons

Jira's learning curve and complexity especially for new team members can be overwhelming. The interface's clutter may hinder finding necessary items. Pricing particularly for smaller teams might be high. Time tracking lacks robustness and resource management struggles with team availability tracking. Customer support may be less helpful especially for intricate queries.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

R
Ravi

Computer Software, 500+ employees

More than a year

4.0

Best and simple project tracking tool

Pros

Utilizing Jira since the beginning of a leadership career it has proven great for tracking projects progress and task assignment. The features related to task assignation progress tracking and prioritization contribute to its effectiveness.

Cons

The software encounters slowdowns and sluggish performance at times.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8