Laura
Hospital & Health Care, 500+ employees
“Effective Task Management Software”
Pros
Jira is a useful tool for monitoring task progress and coordinating assignments. Its particularly beneficial for guarding against issues and maintaining client trust.
Cons
Difficulty in finding older tickets and a need for an internal chat function.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Timothy
Computer & Network Security, 1-10 employees
“Best software to use”
Pros
Jira provides easy access to multiple applications using a single set of user credentials streamlining access to various tools.
Cons
The software can occasionally be complex to navigate.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Ajay
Financial Services, 101-500 employees
“Jira is best tool I have ever used”
Pros
Jira provides easy tracking and visibility of ticket progress enhancing communication with customers.
Cons
Suggested auto notifications for unresolved tickets after set timeframes.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Roshish
Information Technology and Services, 11-50 employees
“FeatureRich but Challenging”
Pros
The level of control over project phases and hierarchies is appreciated for team planning and detailed tasks.
Cons
Overwhelming options and repetitive data entry in numerous identical fields can make the system feel slow.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Rama
Information Technology and Services, 500+ employees
“UserFriendly Work Management Tool”
Pros
Jira is userfriendly and aids in tracking issues and progress helping monitor tasks effectively.
Cons
No major dislikes but some complexity for beginners.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Aditya
Financial Services, 500+ employees
“JIRA A Project Management Hero”
Pros
JIRAs workflow management access control bug tracking and user story features make it an excellent choice for project management.
Cons
No specific dislikes with current usage.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
“Jira Review”
Pros
Jira simplifies ticket and incident management facilitating knowledge sharing.
Cons
It has a learning curve with an abundance of options but it improves with time.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Alvaro
Information Technology and Services, 11-50 employees
“Nice ITSM Solution with ITIL Practices”
Pros
Engages well with ITIL practices customizable for various organizations.
Cons
Has a steeper learning curve compared to some other ITSM solutions.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Ola
Information Technology and Services, 51-100 employees
“A great tool for managing software projects.”
Pros
We rely on Jira for managing all our software development projects and it offers a comprehensive set of tools and integrations.
Cons
However handling permissions can be overly complex and requires significant effort.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Himanshu
Information Technology and Services, 11-50 employees
“Jira”
Pros
Jira offers free pricing for small teams making it accessible for small businesses. It simplifies task monitoring and project management.
Cons
No specific cons mentioned.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Soranyela
Hospital & Health Care, 500+ employees
“Importance of Jira for data analysis”
Pros
Jira is an outstanding project management software that allows us to measure performance generate reports and conduct indepth data analysis.
Cons
Currently there is nothing I dislike about Jira.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
James
Furniture, 11-50 employees
“Why Get Jira?”
Pros
Jira is a valuable tool for tracking project progress and facilitating team communication.
Cons
No reported issues and the reviewer is satisfied with Jira's performance.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Not Specified, 1-10 employees
“Jira is a great tool when working together in a team on a mutual project.”
Pros
The interface is relatively easy to navigate especially when properly configured by the team manager with clear task assignments.
Cons
However it requires some backandforth navigation which can slow down work speed. Additionally Jira may not be suitable for every situation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mohamed
Investment Management, 51-100 employees
“Efficient Task Management and Collaboration with Jira”
Pros
Jira's extensive customization reporting and collaboration features enhance task management and project planning providing valuable insights.
Cons
The initial learning curve may be challenging for new users.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Karan
Logistics and Supply Chain, 500+ employees
“Great tool for tracking and keeping on top of tasks as well as prioritization”
Pros
Jira provides an effective way to break down larger projects into manageable tasks with its parent and child levels. It aids in task tracking and prioritization.
Cons
At times it can be a bit fiddly and overly complex due to its extensive feature set but this can be mitigated with training.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Sampo
Information Technology and Services, 500+ employees
“Broadly used and easily customizedintegrated task and project management toolbox”
Pros
JIRA a browserbased tool is readily accessible and can be tailored to project requirements. It can serve as the single source of truth for both business and development teams when managing product backlog.
Cons
Despite its versatility minor usability issues exist and there may be a learning curve associated with mastering its effective use especially for small businesses or ad hoc teamwork.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Felipe
Automotive, 11-50 employees
“One supplier of us use it and it is really good to see the problems and how they are solved”
Pros
Jira simplifies problem reporting and resolution tracking facilitating communication with suppliers.
Cons
The reviewer mainly uses it for notifications and does not encounter issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
“Best Tool for Managing Scrum”
Pros
Creating boards with builtin functionality and the use of JQL in Jira is easy and offers a userfriendly experience.
Cons
The system's filtering options can become complex depending on your needs.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anastasios
Program Development, 101-500 employees
“Jira page review”
Pros
Jira is easy wellorganized and visually beneficial for daily work tasks. It simplifies task management offers a clear task workflow facilitates planning with details and eases bug reporting and assignment.
Cons
I have no dislikes regarding Jira it serves its purpose admirably.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Not Specified, 51-100 employees
“Jira is a great scrum management tool”
Pros
Jira offers ease of use efficient ticket management and customization options making it an excellent fit for scrum management.
Cons
Occasionally customizing the fields in tickets may be challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9