Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

L

Laura

Hospital & Health Care, 500+ employees

4.0
September 2023

Effective Task Management Software

Pros

Jira is a useful tool for monitoring task progress and coordinating assignments. Its particularly beneficial for guarding against issues and maintaining client trust.

Cons

Difficulty in finding older tickets and a need for an internal chat function.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

T

Timothy

Computer & Network Security, 1-10 employees

5.0
September 2023

Best software to use

Pros

Jira provides easy access to multiple applications using a single set of user credentials streamlining access to various tools.

Cons

The software can occasionally be complex to navigate.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Ajay

Financial Services, 101-500 employees

5.0
September 2023

Jira is best tool I have ever used

Pros

Jira provides easy tracking and visibility of ticket progress enhancing communication with customers.

Cons

Suggested auto notifications for unresolved tickets after set timeframes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

R

Roshish

Information Technology and Services, 11-50 employees

4.0
September 2023

FeatureRich but Challenging

Pros

The level of control over project phases and hierarchies is appreciated for team planning and detailed tasks.

Cons

Overwhelming options and repetitive data entry in numerous identical fields can make the system feel slow.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

R

Rama

Information Technology and Services, 500+ employees

5.0
September 2023

UserFriendly Work Management Tool

Pros

Jira is userfriendly and aids in tracking issues and progress helping monitor tasks effectively.

Cons

No major dislikes but some complexity for beginners.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Aditya

Financial Services, 500+ employees

5.0
September 2023

JIRA A Project Management Hero

Pros

JIRAs workflow management access control bug tracking and user story features make it an excellent choice for project management.

Cons

No specific dislikes with current usage.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 500+ employees

5.0
September 2023

Jira Review

Pros

Jira simplifies ticket and incident management facilitating knowledge sharing.

Cons

It has a learning curve with an abundance of options but it improves with time.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Alvaro

Information Technology and Services, 11-50 employees

4.0
September 2023

Nice ITSM Solution with ITIL Practices

Pros

Engages well with ITIL practices customizable for various organizations.

Cons

Has a steeper learning curve compared to some other ITSM solutions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

O

Ola

Information Technology and Services, 51-100 employees

4.0
September 2023

A great tool for managing software projects.

Pros

We rely on Jira for managing all our software development projects and it offers a comprehensive set of tools and integrations.

Cons

However handling permissions can be overly complex and requires significant effort.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

H

Himanshu

Information Technology and Services, 11-50 employees

5.0
September 2023

Jira

Pros

Jira offers free pricing for small teams making it accessible for small businesses. It simplifies task monitoring and project management.

Cons

No specific cons mentioned.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S

Soranyela

Hospital & Health Care, 500+ employees

4.0
September 2023

Importance of Jira for data analysis

Pros

Jira is an outstanding project management software that allows us to measure performance generate reports and conduct indepth data analysis.

Cons

Currently there is nothing I dislike about Jira.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

J

James

Furniture, 11-50 employees

5.0
September 2023

Why Get Jira?

Pros

Jira is a valuable tool for tracking project progress and facilitating team communication.

Cons

No reported issues and the reviewer is satisfied with Jira's performance.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

5.0
September 2023

Jira is a great tool when working together in a team on a mutual project.

Pros

The interface is relatively easy to navigate especially when properly configured by the team manager with clear task assignments.

Cons

However it requires some backandforth navigation which can slow down work speed. Additionally Jira may not be suitable for every situation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M

Mohamed

Investment Management, 51-100 employees

5.0
September 2023

Efficient Task Management and Collaboration with Jira

Pros

Jira's extensive customization reporting and collaboration features enhance task management and project planning providing valuable insights.

Cons

The initial learning curve may be challenging for new users.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K

Karan

Logistics and Supply Chain, 500+ employees

4.0
September 2023

Great tool for tracking and keeping on top of tasks as well as prioritization

Pros

Jira provides an effective way to break down larger projects into manageable tasks with its parent and child levels. It aids in task tracking and prioritization.

Cons

At times it can be a bit fiddly and overly complex due to its extensive feature set but this can be mitigated with training.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

S

Sampo

Information Technology and Services, 500+ employees

5.0
September 2023

Broadly used and easily customizedintegrated task and project management toolbox

Pros

JIRA a browserbased tool is readily accessible and can be tailored to project requirements. It can serve as the single source of truth for both business and development teams when managing product backlog.

Cons

Despite its versatility minor usability issues exist and there may be a learning curve associated with mastering its effective use especially for small businesses or ad hoc teamwork.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

F

Felipe

Automotive, 11-50 employees

5.0
September 2023

One supplier of us use it and it is really good to see the problems and how they are solved

Pros

Jira simplifies problem reporting and resolution tracking facilitating communication with suppliers.

Cons

The reviewer mainly uses it for notifications and does not encounter issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 500+ employees

5.0
September 2023

Best Tool for Managing Scrum

Pros

Creating boards with builtin functionality and the use of JQL in Jira is easy and offers a userfriendly experience.

Cons

The system's filtering options can become complex depending on your needs.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anastasios

Program Development, 101-500 employees

4.0
September 2023

Jira page review

Pros

Jira is easy wellorganized and visually beneficial for daily work tasks. It simplifies task management offers a clear task workflow facilitates planning with details and eases bug reporting and assignment.

Cons

I have no dislikes regarding Jira it serves its purpose admirably.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

5.0
September 2023

Jira is a great scrum management tool

Pros

Jira offers ease of use efficient ticket management and customization options making it an excellent fit for scrum management.

Cons

Occasionally customizing the fields in tickets may be challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9