Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S
Saurabh

Mechanical or Industrial Engineering, 51-100 employees

More than a year

5.0

Good project management and issue tracking tool.

Pros

As the premier tool for project management and issue tracking Jira's dashboard offers simplicity and accessibility. It effectively communicates the status of tasks to everyone involved.

Cons

Project creation can be slightly challenging and inputting project data may seem a bit complicated.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

JIRA: Agile project management tool

Pros

Jira's simple click functionality empowers users to create tickets issues and sprints enabling effective tracking of team members' progress throughout project development.

Cons

Jira demands expertise requiring new users to invest time in accurately recording their activities.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

AF
Ahmet Fatih

E-Learning, 11-50 employees

5.0

Test your strengths.

Pros

Tailored for engineers Jira excels in bug tracking and integration with tools like Asana enhances workflow management. Its ability to serve engineers is evident in its bug tracking capabilities.

Cons

The UI and other aspects can be challenging for those without an engineering background. Server and computer requirements especially concerning RAM and CPU can be demanding.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

J
Javier

Computer Software, 51-100 employees

More than a year

5.0

Mandatory tool for a good management of your project.

Pros

Jira Software's ability to connect with other systems and automate processes is a valuable feature that saves time and improves team productivity. Its reliability and user-friendly interface make it adaptable to various team needs.

Cons

Jira's plethora of features while beneficial might be unnecessary for some teams or projects making navigation and tool location challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

One Stop solution for managing all Project Types!!!

Pros

Effective scrum and Kanban board management encompassing Epics to Bug tracking positions Jira as a comprehensive project management solution. It instills trust as a secure companion for enterprise tool implementations and collaborations.

Cons

Generating custom reports can be intricate and somewhat costly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

K
Kristijonas

Information Technology and Services, 101-500 employees

More than a year

4.0

Kristijonas review

Pros

Jira's visual appeal options for tagging tasks displaying column duration and user initial icons contribute to a positive user experience.

Cons

While personally liking it colleagues find complex features such as KPI management challenging to use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

N
Nirav

Automotive, 500+ employees

More than a year

5.0

An Efficient Platform For Task Workflow

Pros

Jira facilitates planning tracking and releasing software updates automates team processes holds industry-wide usage and supports real-time reporting.

Cons

The setup process is intricate necessitating a JIRA tutorial before commencement.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

10

R
Ramgopal

Staffing and Recruiting, 11-50 employees

More than a year

5.0

Issue And Project Management Tool For Everyone

Pros

Essential for project management Jira aids in task assignment prioritization and shifting. Its single solution for project backup and integration with other services measures team productivity through resolved Jira tickets.

Cons

Beginners may find Jira a tad confusing initially but with familiarity its usage becomes simpler. Managing status changes when multiple subtasks are added to a single task can pose challenges.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

I
Istiaq

Apparel & Fashion, 11-50 employees

Less than 6 months

5.0

Jira REVIEW

Pros

For software development (SDLC) Jira emerges as the easiest tool potentially a game-changer for development teams and QA ensuring quality web application development.

Cons

Despite its somewhat traditional nature Jira stands as a highly effective contemporary tool.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

One stop platform for agile software project management

Pros

Jira's customizable nature allows configuration per project requirements. Notifications for task assignments or completions enhance transparency within the team facilitating overall sprint status tracking and better sprint goal planning.

Cons

The only drawback is the price but the tool's flexibility in managing daily work justifies the cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P
Philippe

Legislative Office, 500+ employees

Less than a year

5.0

Jira

Pros

Jira stands out for its simplicity and ease of use particularly beneficial for beginners entering new projects or entrepreneurship. Developers can efficiently update patches and promptly inform users of occurrences.

Cons

Installation often consumes considerable time; otherwise everything functions adequately.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

R
Redley

Computer Networking, 11-50 employees

Less than a year

4.0

Overall Jira Review

Pros

Jira is highly customizable allowing teams to tailor it to their specific needs. It seamlessly integrates with tools like Slack and GitHub fostering efficient collaboration and task sharing. Moreover it features built-in reports and analytics aiding in progress monitoring.

Cons

Initially it might seem overwhelming or complex to use. Jira is not a free tool and for larger teams it can be costly. The design choices are somewhat limited.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

S
Srikanth

Computer Software, 1-10 employees

More than a year

5.0

The best software for issue management for SaaS companies

Pros

Jira serves as our primary platform for managing customer tickets. It offers a comprehensive 360-degree view of ticket status facilitating seamless communication with customers.

Cons

No issues to note; it encompasses all the necessary features to keep our operations running smoothly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Monalisha

Information Technology and Services, 500+ employees

Less than a year

5.0

Managing becomes easy

Pros

Task management becomes straightforward with Jira providing a centralized system for tracking all tasks and feedback.

Cons

Opening time can be time-consuming but this drawback may vary across different systems.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Sunil

Information Technology and Services, 500+ employees

More than a year

5.0

Jita is nice tool for project management

Pros

It stands out as a valuable asset for effective project management offering document storage and action tracking.

Cons

This tool presents excellent project management capabilities particularly with agile methodologies.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P
Paul

Transportation/Trucking/Railroad, 500+ employees

More than a year

5.0

Robust Project Management Software Great for Cross-Functional Business Teams

Pros

JIRA excels in maintaining precise organization for cross-functional teams. It ensures visibility into project progress enables linking to key files and tracks transitions across different teams and functions.

Cons

My only minor concern revolves around enhancing sophistication in email notifications. Managing which ones to mute consolidate or leave can be intricate. While the constant emails related to thread updates can be tiresome muting updates entirely is not the ideal solution.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

H
Hayley

Computer Software, 101-500 employees

Less than 6 months

5.0

Useful for keeping track of tasks

Pros

Jira proves to be user-friendly allowing users to view multiple project plans for efficient workload management. The visual progress tracking on the board enhances communication with team members.

Cons

I currently find no features missing from Jira. Although there are competing products in the market I'm uncertain about Jira's position concerning pricing and functionality. Having used Jira in various roles it remains a popular choice.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

J
Javier

Information Services, 1-10 employees

Less than a year

4.0

Friendly UI for PO

Pros

Despite potential challenges for Product Owners JIRA offers an intuitive UI with powerful add-ons including integration with Git and other tools.

Cons

Initial training can pose a challenge especially for those not already familiar with SCRUM methodologies.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

R
Rushabh

Computer Software, 11-50 employees

Less than a year

5.0

Overall Jira is a good Project Management and Service Desk Tool

Pros

Beneficial integrations with software like MS Outlook and Slack enhance Jira's functionality. Features such as auto-responding to tickets and Gantt chart visualization contribute significantly.

Cons

Setting up and getting accustomed to the tool can be challenging due to its complicated user interface which can impede task management.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Jira - One stop solution to all project management needs

Pros

Jira facilitates streamlined processes by enabling the creation of issues and sub-tasks enhancing approval procedures within the system.

Cons

It becomes cumbersome for larger teams to adopt.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10