Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Anonymous, 11-50 employees

5.0
September 2023

Great for Agile

Pros

Jira is excellent for managing user stories and maintaining a wellorganized backlog.

Cons

The learning curve for beginners in Agile can be somewhat challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

S

Steven

Financial Services, 51-100 employees

4.0
September 2023

The ubiquitous product development software

Pros

In my professional experience I haven't encountered a company where product development teams do not rely on Jira. It holds a quasimonopolistic position in this segment offering an extensive array of features.

Cons

However its size and complexity can lead to slow loading and performance issues. Even with a highperformance laptop and a good browser Jira's resourceintensive nature can cause lag. The redesigned backlog interface though promising can be slow to load and overly complex.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

O

Ozone

E-Learning, 11-50 employees

4.0
September 2023

Decent tool for Project Management

Pros

Jira is one of the best tools for project management offering support for various methodologies and free pricing for small teams.

Cons

It could benefit from interface improvements to make it easier to identify issues with child tasks and the initial learning curve can be steep.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

Not Specified, 51-100 employees

4.0
September 2023

A complex but powerful solution for task management

Pros

It effectively streamlines process management and workflow tracking with the added benefit of robust details for each task excellent reporting and visualization features and support for integration with various other tools. It is thoughtfully designed and featurerich.

Cons

While it boasts impressive capabilities there is a learning curve to fully harness its potential and it may come with higher costs for smaller companies.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

B

Brandon

Hospital & Health Care, 500+ employees

4.0
September 2023

Effective tool to manage projects and track work

Pros

JIRA allows us to monitor the progress of projects and identify any issues that arise. The most valuable feature is the ability to set work limits and assign tasks to individuals enabling us to track the duration of each project stage and address any challenges that come up.

Cons

For new users it may require some training to fully understand the system's numerous options. Dealing with a high volume of tickets could also become cumbersome.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

Y

Yasar

Wholesale, 1-10 employees

5.0
September 2023

Information about Jira

Pros

Jira is an excellent software solution particularly in the realm of issue tracking and management. After extensive research and usage I have found it to be the best software in this category.

Cons

It's already great but there's always room for improvement. If it can be further enhanced it would be even more remarkable.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S

Szabolcs

Cosmetics, 500+ employees

5.0
September 2023

Good for everything software

Pros

Jira is easily understandable with a userfriendly interface for ticket checking and report generation. It simplifies project management.

Cons

The configurability of Jira can be overwhelming but this is not a fault of the software itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

C

Carlos

Computer Software, 500+ employees

4.0
September 2023

Jira Review

Pros

Jira is a potent tool for project management particularly in software development offering robust issue tracking customizable workflows and extensive integration options that streamline project management and development processes.

Cons

Getting started with initial setup and configuration can be challenging and the interface may feel overwhelming for new users.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

B

Bart

Information Services, 101-500 employees

5.0
September 2023

Ticketing simplicity

Pros

Jira provides an easy way to collect incidents within a company and collaborate on finding solutions. It's straightforward to use and also offers convenient integration with other products through its API.

Cons

One minor issue is that it always sorts the oldest notes first instead of the newest ones.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

4.0
September 2023

Most advanced project workflow management solution

Pros

Jira stands as a robust and widelyused solution with a plethora of features for comprehensive project control. It allows us to craft project roadmaps generate tasks and epics and even facilitates bug reporting. The flexibility it offers through customization is commendable and it lets employees track task time and set estimated durations. Furthermore Jira's API integration with other tools is a valuable asset. Additionally Jira offers seamless integration with other solutions like Confluence for documentation management and a Support Desk board.

Cons

At times the application's performance can be frustrating likely due to its extensive functionalities. The user interface with its myriad features may not always be the most intuitive.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

T

Tiago

Financial Services, 500+ employees

5.0
September 2023

Very complete tool

Pros

Jira provides remarkable flexibility and adaptability catering to the unique needs of any organization. It offers comprehensive management capabilities.

Cons

Due to its extensive capabilities Jira might seem a bit complex and less intuitive to some users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

E

Eric

Information Technology and Services, 51-100 employees

5.0
September 2023

A day in the life using Jira

Pros

What impresses me most about using Jira is its ability to adapt to the specific requirements of our projects. It's like having a versatile toolbox that can be tailored to suit the unique needs of any project. With Jira we can collaborate seamlessly stay organized and ensure our projects run smoothly.

Cons

It can take a bit of time to fully grasp the potential of the platform and its customization options making it initially seem a bit complex.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M

Mauricio

Computer Software, 11-50 employees

4.0
September 2023

jira review

Pros

One of the most significant advantages of using this tool is its userfriendliness. It offers a very intuitive interface and integrates smoothly with thirdparty applications. The utilization of Kanban boards and Scrum boards is a feature highly appreciated by my clients since I offer Jira as a product.

Cons

My primary concern with Jira is its lack of a robust asset management system. I wish it had a feature for tracking company assets including costs and depreciation.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

DA

David Alexander

Telecommunications, 11-50 employees

5.0
August 2023

Great Tool

Pros

Easy to operate redefines prioritization and creates helpful records for backlogs and timelines.

Cons

So far no issues found.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K

Kirstin

Health, Wellness and Fitness, 101-500 employees

5.0
August 2023

Integration is Everything

Pros

Jiras integration abilities make it the top choice for ticketing systems and service management.

Cons

Setting up workflow design can be overwhelming for novice users.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

AR

Ana Rafaela

Computer Software, 1-10 employees

5.0
August 2023

Everything at the Same Place

Pros

Abundance of plugins for synchronization and a comprehensive list of features for project and task management.

Cons

Some features overlap in certain workflows leading to redundancy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

5.0
August 2023

An Essential Tool for ITDevelopment Teams

Pros

Great for managing features and sprints a musthave for devIT teams.

Cons

Initial setup can be complicated but worth the adaptation period.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

F

Florea

Information Technology and Services, 101-500 employees

4.0
August 2023

Good for Product Companies Less Ideal for Support

Pros

Ideal for productbased work with decent pricing good collaboration and reporting.

Cons

May not be the best choice for support departments additional features might be less relevant.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

G

Guibson

Information Technology and Services, 11-50 employees

5.0
August 2023

Great Project Management Tool

Pros

Userfriendly and effective for daily project lifecycle tasks.

Cons

Graphical interface dashboards and detailed information could be improved.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J

Jayanth

Insurance, 500+ employees

4.0
August 2023

The Best Overall Bug Issue Management Tool

Pros

Simple setup and effective for bug tracking product features and project documentation.

Cons

Pricing for small companies and the need for licenses for viewing boards.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8