Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

EF

Elias Felvinczi

TransportationTruckingRailroad, 51-100 employees

3.0
August 2023

A Short Summary

Pros

Offers integration with many apps which is helpful.

Cons

Outdated interface a learning curve and some limitations.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

L

Lillian

Hospital & Health Care, 500+ employees

4.0
August 2023

Tracking Work with Jira Service Management

Pros

Jira enables organized customer support request management and easy tracking.

Cons

Inadequate translation into other languages is a drawback.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

Y

Yasser

Banking, 500+ employees

5.0
August 2023

Jira The Best

Pros

The ticketing system with workflow and multiple filters is appreciated.

Cons

System slowness with large data.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

G

Gencho

Gambling & Casinos, 101-500 employees

4.0
August 2023

JIRA Service Management Review

Pros

Offers numerous options and customization possibilities with some effort.

Cons

Separated access levels across the platform can be inconvenient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

D

Dharmendra

Computer Software, 500+ employees

5.0
August 2023

Project Management Tools - JIRA

Pros

Overall it is one if the good tool available in the market.

Cons

Sometimes it will be too complex if you have various JIRA environments, and reporting might be complicated.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S

Samuel

Computer Software, 51-100 employees

5.0
August 2023

Notification

Pros

I love the fact like assigning task is made easy.

Cons

I do not like the fact that navigating to comments is not easy.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Moises

Computer Software, 11-50 employees

3.0
August 2023

Jira review

Pros

I think the interface is better than other apps in certain things.

Cons

Sometimes it's hard to use filters if you are new.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 101-500 employees

5.0
August 2023

Jira has been a go-to platform for website product management

Pros

It is very easy to tie different tasks together and easy to ensure the right people are notified in order to take action on something quickly and efficiently.

Cons

There are a few hiccups with regards to integrations. We had some issues when trying to integrate it with AirTable, for example.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

C

Clemens

Research, 1-10 employees

4.0
August 2023

Without Jira we would not have an overview

Pros

Easiness to learn it. Collaborating in real time.

Cons

Messy design of where the sprint is right now. Finding specific tickets can be challenging.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

Not Specified, 500+ employees

5.0
August 2023

Ticket Management with Jira

Pros

I use Jira in my company, especially when dealing with tickets. Jira is a great software because it can be easily integrated with other software as well.

Cons

Sometimes there are few features that are complicated to deal with especially if youre new to Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Antony

Information Technology and Services, 11-50 employees

5.0
August 2023

Jira software review

Pros

Jira is a fantastic tool that fastens the software development process, making it easier to plan and track the work done.

Cons

Limited file size Uploading a photo or video over 10mb is not allowed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

V

Viktor

Information Technology and Services, 500+ employees

5.0
August 2023

Best issue tracking tool

Pros

Jira is a very user-friendly app. We use it to log issues and bugs. Logging is simple and can be customized; we can also attach scripts to it to simplify the work. It has a simple but productive design for the user. Dark mode is also great.

Cons

It is sometimes slow when first loaded. When the session is lost, the issue logging in progress can be irretrievably lost, which is sometimes annoying.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

J

Jalen

Architecture and Planning, 51-100 employees

4.0
August 2023

Jira task management

Pros

It offers multiple features to allow all stakeholders to track project developments and task subdivision in real time.

Cons

The platform demands more skills and personalized customization to enable remote notifications.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

C

Chris

Health, Wellness and Fitness, 11-50 employees

5.0
August 2023

Great tool

Pros

Very easy to use and implement for project management.

Cons

Nothing I don't like about Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

J

Julia

Computer Software, 101-500 employees

5.0
August 2023

Jira for Ticket management

Pros

I like that we can create different projects for each team, and still relate tickets together from each. Jira is very customizable. It is easy to track ticket progress and update tickets tagging team members, relating tickets, etc.

Cons

Our team does wish we could create ticket templates where users can click the template, fill it out, then submit it as a new ticket. This would save a lot of time and confusion. Especially if we could create templates that automatically have related ticket templates attached i.e. an Epic ticket template for larger projects that require multiple teams.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

S

Sifa

Consumer Services, 11-50 employees

5.0
August 2023

Technical Monitoring at Its Best

Pros

I like technical monitoring via Jira, and it gives me relief when I see everything goes according to JIRA epics.

Cons

As project manager, I am also managing the overall finances, and JIRA is one of the most expensive tools at my disposal.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Allan

Insurance, 101-500 employees

4.0
August 2023

Simple user rating

Pros

It is not difficult to use even for a non-expert, but the starting needs support. I mean IT-specialist support.

Cons

The appearance is already old-fashioned. Adding files to discussions is not handy. I think that simplicity is the key to the success of all future developments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

D

Deniz

Consumer Goods, 500+ employees

5.0
August 2023

Best for Complex Digital Project

Pros

Especially great for projects including more than one stakeholder; if you think you are working in a multinational, that's unavoidable but Jira is supporting us the best.

Cons

It gets sometimes a little complicated, especially in the comments sections where things get a little messy, and also table creation is not responsive; it requires unnecessary scrolls.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

M

Marko

Computer Software, 1-10 employees

5.0
August 2023

Software for tracking and resolving issues

Pros

This software is very simple to use. It has a lot of tools which are needed for business.

Cons

There are no features to improve. Every part of the software is working correctly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J

Jone

Computer Software, 1-10 employees

5.0
August 2023

Best software of its kind

Pros

Good UI that lets you keep track of all your open projects.

Cons

Grid view with the preview layout on the right.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9