Elias Felvinczi
TransportationTruckingRailroad, 51-100 employees
“A Short Summary”
Pros
Offers integration with many apps which is helpful.
Cons
Outdated interface a learning curve and some limitations.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Lillian
Hospital & Health Care, 500+ employees
“Tracking Work with Jira Service Management”
Pros
Jira enables organized customer support request management and easy tracking.
Cons
Inadequate translation into other languages is a drawback.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Yasser
Banking, 500+ employees
“Jira The Best”
Pros
The ticketing system with workflow and multiple filters is appreciated.
Cons
System slowness with large data.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Gencho
Gambling & Casinos, 101-500 employees
“JIRA Service Management Review”
Pros
Offers numerous options and customization possibilities with some effort.
Cons
Separated access levels across the platform can be inconvenient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Dharmendra
Computer Software, 500+ employees
“Project Management Tools - JIRA”
Pros
Overall it is one if the good tool available in the market.
Cons
Sometimes it will be too complex if you have various JIRA environments, and reporting might be complicated.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Samuel
Computer Software, 51-100 employees
“Notification”
Pros
I love the fact like assigning task is made easy.
Cons
I do not like the fact that navigating to comments is not easy.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Moises
Computer Software, 11-50 employees
“Jira review”
Pros
I think the interface is better than other apps in certain things.
Cons
Sometimes it's hard to use filters if you are new.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Anonymous
Not Specified, 101-500 employees
“Jira has been a go-to platform for website product management”
Pros
It is very easy to tie different tasks together and easy to ensure the right people are notified in order to take action on something quickly and efficiently.
Cons
There are a few hiccups with regards to integrations. We had some issues when trying to integrate it with AirTable, for example.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Clemens
Research, 1-10 employees
“Without Jira we would not have an overview”
Pros
Easiness to learn it. Collaborating in real time.
Cons
Messy design of where the sprint is right now. Finding specific tickets can be challenging.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Anonymous
Not Specified, 500+ employees
“Ticket Management with Jira”
Pros
I use Jira in my company, especially when dealing with tickets. Jira is a great software because it can be easily integrated with other software as well.
Cons
Sometimes there are few features that are complicated to deal with especially if youre new to Jira.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Antony
Information Technology and Services, 11-50 employees
“Jira software review”
Pros
Jira is a fantastic tool that fastens the software development process, making it easier to plan and track the work done.
Cons
Limited file size Uploading a photo or video over 10mb is not allowed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Viktor
Information Technology and Services, 500+ employees
“Best issue tracking tool”
Pros
Jira is a very user-friendly app. We use it to log issues and bugs. Logging is simple and can be customized; we can also attach scripts to it to simplify the work. It has a simple but productive design for the user. Dark mode is also great.
Cons
It is sometimes slow when first loaded. When the session is lost, the issue logging in progress can be irretrievably lost, which is sometimes annoying.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Jalen
Architecture and Planning, 51-100 employees
“Jira task management”
Pros
It offers multiple features to allow all stakeholders to track project developments and task subdivision in real time.
Cons
The platform demands more skills and personalized customization to enable remote notifications.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Chris
Health, Wellness and Fitness, 11-50 employees
“Great tool”
Pros
Very easy to use and implement for project management.
Cons
Nothing I don't like about Jira.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Julia
Computer Software, 101-500 employees
“Jira for Ticket management”
Pros
I like that we can create different projects for each team, and still relate tickets together from each. Jira is very customizable. It is easy to track ticket progress and update tickets tagging team members, relating tickets, etc.
Cons
Our team does wish we could create ticket templates where users can click the template, fill it out, then submit it as a new ticket. This would save a lot of time and confusion. Especially if we could create templates that automatically have related ticket templates attached i.e. an Epic ticket template for larger projects that require multiple teams.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Sifa
Consumer Services, 11-50 employees
“Technical Monitoring at Its Best”
Pros
I like technical monitoring via Jira, and it gives me relief when I see everything goes according to JIRA epics.
Cons
As project manager, I am also managing the overall finances, and JIRA is one of the most expensive tools at my disposal.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Allan
Insurance, 101-500 employees
“Simple user rating”
Pros
It is not difficult to use even for a non-expert, but the starting needs support. I mean IT-specialist support.
Cons
The appearance is already old-fashioned. Adding files to discussions is not handy. I think that simplicity is the key to the success of all future developments.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Deniz
Consumer Goods, 500+ employees
“Best for Complex Digital Project”
Pros
Especially great for projects including more than one stakeholder; if you think you are working in a multinational, that's unavoidable but Jira is supporting us the best.
Cons
It gets sometimes a little complicated, especially in the comments sections where things get a little messy, and also table creation is not responsive; it requires unnecessary scrolls.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Marko
Computer Software, 1-10 employees
“Software for tracking and resolving issues”
Pros
This software is very simple to use. It has a lot of tools which are needed for business.
Cons
There are no features to improve. Every part of the software is working correctly.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Jone
Computer Software, 1-10 employees
“Best software of its kind”
Pros
Good UI that lets you keep track of all your open projects.
Cons
Grid view with the preview layout on the right.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9