Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

R

ryan

Automotive, 500+ employees

4.0
August 2023

Jira review

Pros

It makes collaborating with engineers much easier and keeps the conversation focused.

Cons

When you first start to use the platform, it can be hard to navigate to your area of work, but even so, the search function is sufficient enough to find the tickets you're looking for.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

G

Grace

Education Management, 51-100 employees

5.0
August 2023

Jira for project management is really a great tool to keep all the tasks on track

Pros

Easy interface for someone like me who prefers old-school things, but I got comfortable with Jira within a week. I have been tracking all the projects related to small development to our existing system, and it's helping us out a lot. Time tracking, project management, and assigning are easier.

Cons

It took me some time to understand the tool, but with the help of some guides and tutorial videos, I was able to get along easily. No cons for this application at all.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

S

Souleymane

Not Specified, 1-10 employees

5.0
August 2023

Track progress and automate tasks effortlessly

Pros

Jira is a complete workflow management tool. It offers a comprehensive platform for team collaboration. While it may pose a learning curve for beginners, the free version and a wide range of features make it a valuable asset for managing complex projects.

Cons

Jira's complexity may pose a challenge for beginners or those new to project management. Extensive customization options and configuration settings require a learning curve and may necessitate additional training. It can become expensive for larger teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

F

Florea

Information Technology and Services, 500+ employees

5.0
August 2023

Best Tool so Far

Pros

I worked as a Product owner in a Multi-National company where we were cooperating 5 Product Owners together with other PM's and Development Teams. Jira made it very easy to cooperate and sync tasks amongst ourselves and easily share tasks with developers who knew where to stop and where to start.

Cons

Time it takes to Customize a board end to end.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A

Anitha

Financial Services, 500+ employees

5.0
August 2023

Project Management tool with a Learning Curve and Interface Concerns

Pros

Versatile. Strong issue tracking capabilities. Extensive integration ecosystem. Useful reporting and analytics features.

Cons

Steep learning curve for new users. Cluttered user interface and navigation issues. A little expensive.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

L

Lucas

Computer & Network Security, 1-10 employees

4.0
August 2023

A Robust Software Solution for Streamlined Software Development Management

Pros

The software offers an extensive array of tools for effectively overseeing software development projects including issue tracking task assignment and progress monitoring. Its customizable nature allows teams to adapt it to their specific workflows and requirements. Additionally it seamlessly integrates with various development tools and platforms enhancing collaboration and productivity. The reporting and analytics features provide valuable insights into team performance project progress and issue resolution.

Cons

Due to its wide range of customization options JIRA might seem daunting for new users necessitating time and effort to grasp its functionalities. Furthermore the softwares extensive features and configurations can make it feel unwieldy especially for smaller less complex projects.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

I

Inayat

Entertainment, 500+ employees

5.0
August 2023

Exceptional Value and Seamless Integration with Atlassian Stack

Pros

Jira Service Management provides a remarkable value for ITSM offering a customer portal for an unlimited customer base and agent access based on Jira core. Moreover it is more costeffective compared to other similar products in the market.

Cons

Although the customer portal is impressive it lacks outofthebox customization. Building an elaborate portal might require purchasing additional marketplace addons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

R

Rahul

Hospital & Health Care, 500+ employees

5.0
August 2023

Comprehensive Assessment of Jira Service

Pros

Recognized as the top ticket management system in the app market Jira Service Management offers highly flexible stage management and easy addition of watchers on tasks or tickets ensuring that teams are always alert to any small changes.

Cons

The attachment facility could be improved as it currently lacks the feature to show attachments at the bottom of the task.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

D

Dannah

Professional Training & Coaching, 11-50 employees

4.0
August 2023

Jira A Versatile Tool for Agile Project Management

Pros

Jira proves to be an invaluable asset for project management particularly in the agile context. Its transparency enables everyone to visualize the projects progress tasks and time estimations thus ensuring effective project management.

Cons

Acquiring a comprehensive understanding of Jira requires selftesting as the software lacks a sufficient number of demos showcasing all its functionalities.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

H

Hernan

Information Technology and Services, 11-50 employees

5.0
August 2023

Jira Service Management as a Pivotal Support for Business Operations

Pros

The simplicity of Jira Service Management stands out as its most notable feature enabling its easy use for individuals with varying levels of prior knowledge.

Cons

The tools translations to other languages require improvement as they currently do not meet the desired standard.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

O

Orlando

Computer Software, 101-500 employees

4.0
August 2023

JIRA Service Management in Managing Tickets and Client Interactions

Pros

Jiras seamless integration with other tools and efficient issue tracking capabilities make it a valuable asset for managing tickets and client interactions.

Cons

Jiras setup can be somewhat intricate and occasional performance issues might arise.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A

Abinand

Computer Software, 500+ employees

5.0
July 2023

Feature-Rich and User-Friendly Collaboration Tool

Pros

Jira offers a wide range of features, making it more functional and user-friendly. Its collaborative approach is highly beneficial for teams, and the ability to classify issues and their types adds to its value.

Cons

One area of improvement could be the inclusion of a built-in timeline to track the progress of issued tickets.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 500+ employees

5.0
July 2023

Highly Effective Jira Dashboard and Transactions

Pros

The Jira dashboard and transactions have proven to be highly effective and user-friendly, enhancing the overall user experience.

Cons

The review does not mention any specific cons as the instructions requested the removal of such information.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

P

Praveen

Computer Software, 500+ employees

5.0
July 2023

The Unified and Simplest Application

Pros

My overall experience with Jira has been extremely positive. It's impressive that we can rely on this single application to monitor every aspect of development from deployment to testing.

Cons

The multitude of features in the Jira application can be somewhat overwhelming. Understanding all of its functionalities requires proper training and guidance preferably through oncall sessions.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A

Abinand

Computer Software, 500+ employees

5.0
July 2023

Jira

Pros

My experience with Jira has been generally positive. It's a useful tool for project management offering a range of features that support our workflow.

Cons

One limitation we've encountered is the absence of an integrated timeline for tracking ticket progress.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anthony

Computer Hardware, 11-50 employees

5.0
July 2023

Probably the best project management software but

Pros

Jira is perhaps the most comprehensive project management solution available. What I appreciate is its adaptability to various project types allowing us to customize tasks kanban boards documentation and workflows for effective team collaboration.

Cons

The extensive range of features and functions can make administration and configuration daunting especially for experienced IT managers.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

10

A

Amit

Computer Software, 51-100 employees

4.0
July 2023

Jira for all softwarerelated project management

Pros

I am generally pleased with working with JIRA. It's an essential tool for our software development work with a superfriendly UIUX and features like epics that organize tasks and bugs efficiently.

Cons

There's room for improvement in the search functionality. It can be challenging to find issues based on keywords across the entire JIRA. Additionally advanced search features like special characters sorting options and date ranges should be added.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

M

Mohammed

Computer Software, 101-500 employees

4.0
July 2023

All in One SDLC

Pros

Jira offers a 360degree solution for managing software projects from idea inception to the final release including product documentation and delivery notes.

Cons

The learning curve within the team is a requirement to use the tool efficiently.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

R

Rahul

Hospital & Health Care, 500+ employees

5.0
July 2023

Quality review of Jira

Pros

Jira provides an easy understanding of task management. We can create process flows to facilitate task movements and the tracking flexibility is highly valuable.

Cons

At times it can be a bit complex with condition filters.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Not specified, 51-100 employees

4.0
July 2023

Jira user on a daily basis

Pros

It's easy to manage tasks with Jira. When testers identify any bugs they can update them in Jira making it easier for developers to manage and resolve them.

Cons

Not ideal for project management and users face issues in that regard.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8