ryan
Automotive, 500+ employees
“Jira review”
Pros
It makes collaborating with engineers much easier and keeps the conversation focused.
Cons
When you first start to use the platform, it can be hard to navigate to your area of work, but even so, the search function is sufficient enough to find the tickets you're looking for.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Grace
Education Management, 51-100 employees
“Jira for project management is really a great tool to keep all the tasks on track”
Pros
Easy interface for someone like me who prefers old-school things, but I got comfortable with Jira within a week. I have been tracking all the projects related to small development to our existing system, and it's helping us out a lot. Time tracking, project management, and assigning are easier.
Cons
It took me some time to understand the tool, but with the help of some guides and tutorial videos, I was able to get along easily. No cons for this application at all.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Souleymane
Not Specified, 1-10 employees
“Track progress and automate tasks effortlessly”
Pros
Jira is a complete workflow management tool. It offers a comprehensive platform for team collaboration. While it may pose a learning curve for beginners, the free version and a wide range of features make it a valuable asset for managing complex projects.
Cons
Jira's complexity may pose a challenge for beginners or those new to project management. Extensive customization options and configuration settings require a learning curve and may necessitate additional training. It can become expensive for larger teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Florea
Information Technology and Services, 500+ employees
“Best Tool so Far”
Pros
I worked as a Product owner in a Multi-National company where we were cooperating 5 Product Owners together with other PM's and Development Teams. Jira made it very easy to cooperate and sync tasks amongst ourselves and easily share tasks with developers who knew where to stop and where to start.
Cons
Time it takes to Customize a board end to end.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Anitha
Financial Services, 500+ employees
“Project Management tool with a Learning Curve and Interface Concerns”
Pros
Versatile. Strong issue tracking capabilities. Extensive integration ecosystem. Useful reporting and analytics features.
Cons
Steep learning curve for new users. Cluttered user interface and navigation issues. A little expensive.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Lucas
Computer & Network Security, 1-10 employees
“A Robust Software Solution for Streamlined Software Development Management”
Pros
The software offers an extensive array of tools for effectively overseeing software development projects including issue tracking task assignment and progress monitoring. Its customizable nature allows teams to adapt it to their specific workflows and requirements. Additionally it seamlessly integrates with various development tools and platforms enhancing collaboration and productivity. The reporting and analytics features provide valuable insights into team performance project progress and issue resolution.
Cons
Due to its wide range of customization options JIRA might seem daunting for new users necessitating time and effort to grasp its functionalities. Furthermore the softwares extensive features and configurations can make it feel unwieldy especially for smaller less complex projects.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Inayat
Entertainment, 500+ employees
“Exceptional Value and Seamless Integration with Atlassian Stack”
Pros
Jira Service Management provides a remarkable value for ITSM offering a customer portal for an unlimited customer base and agent access based on Jira core. Moreover it is more costeffective compared to other similar products in the market.
Cons
Although the customer portal is impressive it lacks outofthebox customization. Building an elaborate portal might require purchasing additional marketplace addons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Rahul
Hospital & Health Care, 500+ employees
“Comprehensive Assessment of Jira Service”
Pros
Recognized as the top ticket management system in the app market Jira Service Management offers highly flexible stage management and easy addition of watchers on tasks or tickets ensuring that teams are always alert to any small changes.
Cons
The attachment facility could be improved as it currently lacks the feature to show attachments at the bottom of the task.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Dannah
Professional Training & Coaching, 11-50 employees
“Jira A Versatile Tool for Agile Project Management”
Pros
Jira proves to be an invaluable asset for project management particularly in the agile context. Its transparency enables everyone to visualize the projects progress tasks and time estimations thus ensuring effective project management.
Cons
Acquiring a comprehensive understanding of Jira requires selftesting as the software lacks a sufficient number of demos showcasing all its functionalities.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Hernan
Information Technology and Services, 11-50 employees
“Jira Service Management as a Pivotal Support for Business Operations”
Pros
The simplicity of Jira Service Management stands out as its most notable feature enabling its easy use for individuals with varying levels of prior knowledge.
Cons
The tools translations to other languages require improvement as they currently do not meet the desired standard.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Orlando
Computer Software, 101-500 employees
“JIRA Service Management in Managing Tickets and Client Interactions”
Pros
Jiras seamless integration with other tools and efficient issue tracking capabilities make it a valuable asset for managing tickets and client interactions.
Cons
Jiras setup can be somewhat intricate and occasional performance issues might arise.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Abinand
Computer Software, 500+ employees
“Feature-Rich and User-Friendly Collaboration Tool”
Pros
Jira offers a wide range of features, making it more functional and user-friendly. Its collaborative approach is highly beneficial for teams, and the ability to classify issues and their types adds to its value.
Cons
One area of improvement could be the inclusion of a built-in timeline to track the progress of issued tickets.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
“Highly Effective Jira Dashboard and Transactions”
Pros
The Jira dashboard and transactions have proven to be highly effective and user-friendly, enhancing the overall user experience.
Cons
The review does not mention any specific cons as the instructions requested the removal of such information.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Praveen
Computer Software, 500+ employees
“The Unified and Simplest Application”
Pros
My overall experience with Jira has been extremely positive. It's impressive that we can rely on this single application to monitor every aspect of development from deployment to testing.
Cons
The multitude of features in the Jira application can be somewhat overwhelming. Understanding all of its functionalities requires proper training and guidance preferably through oncall sessions.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Abinand
Computer Software, 500+ employees
“Jira”
Pros
My experience with Jira has been generally positive. It's a useful tool for project management offering a range of features that support our workflow.
Cons
One limitation we've encountered is the absence of an integrated timeline for tracking ticket progress.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anthony
Computer Hardware, 11-50 employees
“Probably the best project management software but”
Pros
Jira is perhaps the most comprehensive project management solution available. What I appreciate is its adaptability to various project types allowing us to customize tasks kanban boards documentation and workflows for effective team collaboration.
Cons
The extensive range of features and functions can make administration and configuration daunting especially for experienced IT managers.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
Amit
Computer Software, 51-100 employees
“Jira for all softwarerelated project management”
Pros
I am generally pleased with working with JIRA. It's an essential tool for our software development work with a superfriendly UIUX and features like epics that organize tasks and bugs efficiently.
Cons
There's room for improvement in the search functionality. It can be challenging to find issues based on keywords across the entire JIRA. Additionally advanced search features like special characters sorting options and date ranges should be added.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Mohammed
Computer Software, 101-500 employees
“All in One SDLC”
Pros
Jira offers a 360degree solution for managing software projects from idea inception to the final release including product documentation and delivery notes.
Cons
The learning curve within the team is a requirement to use the tool efficiently.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Rahul
Hospital & Health Care, 500+ employees
“Quality review of Jira”
Pros
Jira provides an easy understanding of task management. We can create process flows to facilitate task movements and the tracking flexibility is highly valuable.
Cons
At times it can be a bit complex with condition filters.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Not specified, 51-100 employees
“Jira user on a daily basis”
Pros
It's easy to manage tasks with Jira. When testers identify any bugs they can update them in Jira making it easier for developers to manage and resolve them.
Cons
Not ideal for project management and users face issues in that regard.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8