Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

DR
David R.

Computer Software, 101-500 employees

More than a year

5.0

great Bitbucket integration

Pros

I've been really impressed by how tightly it hooks into Bitbucket for task management and version control, because they synchronize so well that I rely on them daily and plan to keep using this combination for as long as I'm working in the industry.

Cons

From my experience, there isn't much I dislike about the product overall, however when I juggle multiple Atlassian accounts and flip between them frequently I encounter odd behavior during the switching process which I suspect is more to do with the browser mishandling cookies or cache rather than the app itself, though I can't be certain.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

BB
Brenda B.

Telecommunications, 500+ employees

More than a year

4.0

Outstanding features with training

Pros

I've found the feature set to be outstanding and the recent updates genuinely enhance the experience, I really appreciate having clear stepby step training available that makes it easy to learn and improve my workflow.

Cons

Occasionally, I notice the platform feels sluggish overall and I have trouble reassigning tickets to new users because the process for transferring ownership comes across as clunky and unintuitive within the system.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

LM
Laure M.

Information Technology and Services, 101-500 employees

More than a year

4.0

Complete agile platform

Pros

I've come to rely on this as the agile platform that oversees the entire product lifecycle, handling everything from high,level roadmaps and initial ideas through to creating user stories and breaking them down into detailed engineering and QA tasks and even setting up and monitoring experiments.

Cons

From my perspective, the hierarchical structure, though it offers a lot of flexibility, can quickly feel overwhelming and excessively complicated for smaller enterprises or startups that don't need that level of granularity.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

AN
Akshay N.

Airlines/ Aviation, 11-50 employees

More than a year

5.0

excellent for software projects

Pros

I find JIRA to be an excellent tool, as its task management features and the Kanban board are intuitive and straightforward to navigate, making it especially wellsuited for managing complex software development projects.

Cons

On JIRA, I'm unable to generate multiple child tasks in order to obtain a more holistic overview which prevents me from implementing a branching structure tailored to separate departments.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

ZB
Zainab B.

Marketing and Advertising, 11-50 employees

Less than a year

5.0

Top platform for collaboration

Pros

In my experience, this ranks among the top platforms I've encountered for improving cross,team collaboration on projects and I was able to pick it up quickly and integrate it into our workflow because its user interface is straightforward and easy to understand.

Cons

Honestly, I haven't encountered any problems with this platform, I want to give the development team credit because at this point I truly have no complaints about the functionality it offers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PB
Paul B.

Insurance, 101-500 employees

Less than a year

5.0

straightforward for daily use

Pros

Because of its straightforward interface, it's really simple to use and that makes it much easier for me to handle both my daytoday tasks and larger projects in an efficient way. I've found that keeping tabs on how each project is progressing when I use this software is straightforward and convenient, enabling me to see updates without jumping through hoops. The built,in instant messaging has been particularly useful for sharing actionable information with employees quickly and I also rely on the platform to promote our different projects which has helped raise awareness of the services we offer. On top of that, I appreciate the notification system since it consistently keeps me informed about any developments while I'm managing tasks and projects.

Cons

I frequently encounter glitches when I'm using it to oversee more complex projects, but apart from those intermittent problems the app generally works well for my needs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

SP
Stuart P.

Computer Software, 11-50 employees

More than a year

3.0

lacks consistency

Pros

I appreciate how adaptable it is, although that flexibility often feels like a double,edged sword, I like being able to look at the same information through different lenses ,, timeline, kanban, item lists, queries and so forth which helps me work in different ways.

Cons

Back when it was more prescriptive about workflows, I could move between teams and pick things up quickly, but lately almost every Jira configuration I encounter is so uniquely set up that it feels like there isn't a shared way of working anymore, I used to rely on that consistency and now I can't.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

DO
Darlington O.

Law Practice, 11-50 employees

More than a year

5.0

Comprehensive all-in-one platform

Pros

As someone who uses it every day, I find it to be a comprehensive, allinone platform loaded with modern tools and capabilities that genuinely organize the process of managing projects, tasks, workflows and overall business operations on a daily basis.

Cons

In my experience Jira has been consistently reliable and essentially trouble,free, ever since I started using it I haven't run into issues or significant challenges and I've mostly had really positive, smooth experiences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG
Maryjane G.

Utilities, 11-50 employees

More than a year

5.0

easy to learn with strong tracking

Pros

While learning it, I've found Jira remarkably easy to pick up and navigate and the customer support team has been very helpful, its tools are particularly strong for tracking issues and I also rely on it for coordinating product and project management tasks.

Cons

Although Jira can be pricey for some individuals or smaller organizations, I personally consider it worth the cost because it effectively meets my needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

SW
Sheen W.

Broadcast Media, 101-500 employees

Less than a year

5.0

Practical for team coordination

Pros

For teams, I've found it's designed in a very practical, realistic way for example it enables us to run daily standups, manage and prioritize our tasks within active sprints and generally coordinate work more effectively.

Cons

I wish there were clearer visibility into every alteration made on a ticket, because I frequently struggle to determine who changed which fields and when which makes auditing and accountability unnecessarily difficult.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

TB
Tom B.

Food & Beverages, 1-10 employees

Free trial

4.0

simple user-friendly layout

Pros

I found the layout fairly simple and genuinely user friendly which really changes the comparison experience when I'm looking at different products.

Cons

Although it can feel a bit clunky at times, I still had a mostly positive experience overall so I'd rate it four out of five stars.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

A
Anonymous

Computer Software, 500+ employees

More than a year

3.0

Broadly adopted with gentle learning

Pros

I've found Jira to be broadly adopted across teams and it connects really well with development tools like GitHub, offering a strong set of features overall and I personally found the learning curve to be quite gentle so getting started was easy for me.

Cons

From my experience the interface feels clunky and unintuitive which makes navigation harder than it should be, the product can also become horribly slow at times and searching through issues is frequently frustrating and unreliable.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

6

Functionality

7

GG
Guntas G.

Information Technology and Services, 500+ employees

Less than a year

5.0

powerful for task organization

Pros

I find it a powerful platform for organizing tasks and coordinating team efforts, since it's simple to open tickets and monitor their progress, plus the Git and CI/CD integrations are handy and enhance collaboration.

Cons

Personally the interface sometimes feels sluggish and because the menus contain so many choices, I often struggle to quickly locate what I need when I'm under time pressure.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

LB
Lyna B.

Marketing and Advertising, 500+ employees

More than a year

5.0

Well-structured for coordination

Pros

I rely on Jira to help my team coordinate and keep track of numerous projects involving several outside teams, since it's well structured and easy to use.

Cons

Regarding appearance I think Jira looks somewhat dated and could definitely benefit from a visual refresh to make the interface cleaner and more modern.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

JW
Jocelyn W.

Education Management, 500+ employees

More than a year

5.0

Powerful and straightforward

Pros

What really stands out to me is how incredibly powerful this tool is and I've found it simple to pick up and navigate, while its pricing structure also appeals to me.

Cons

Honestly I can't think of any negatives to mention about Jira, in my experience it has been outstanding and I have relied on it for more than two years.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AM
Andy M.

Health, Wellness and Fitness, 500+ employees

More than a year

5.0

Most useful market tool

Pros

Jira Atlassian ranks among the most useful tools on the market, it offers a wide range of features that I find simple to understand and use.

Cons

I don't have any complaints about Jira Atlassian, it has become essential to our daily operations within the organization today.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MK
Minal K.

Information Technology and Services, 500+ employees

More than a year

4.0

flexible with granular tracking

Pros

From my experience, Jira offers a great deal of flexibility and customization and I can track every story, bug, or task down to very granular detail using labels and priority settings.

Cons

I find it can get rather complicated at times and the interface feels cluttered and when projects grow large the app can slow down noticeably which is particularly true for older releases.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

MH
Martin H.

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0

Central for agile sprints

Pros

I've relied on Jira extensively to monitor our agile sprints and over time it's become the centerpiece of how I run my workflow, it promotes clear, teamwide visibility around decision making and offers highly adaptable boards and filtering options that fit a variety of planning styles.

Cons

Sometimes, the way task dependencies are managed causes work to suddenly stop. This throws off deadlines and has even caused parent tasks to get separated from their subtasks a few times. I've run into this myself and it really messes up my schedule

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MK
MOHAMED K.

Higher Education, 500+ employees

More than a year

5.0

Tailored development workflows

Pros

Using Jira, I can design tailored workflows for each stage of development and during sprint retrospectives we leaned on the sprint boards to monitor user stories, getting live updates on their progress so I can better guide the dev team.

Cons

I've run into problems with the automation across different projects, the linked rules that are supposed to trigger across multiple boards occasionally fail to execute when I'd expect them to which creates headaches.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

LK
Lwando K.

Computer Software, 1-10 employees

More than a year

5.0

keeps tasks organized

Pros

What I appreciate most is how Jira keeps me organised around the tasks I need to complete, because with Jira Automation tied to GitHub I no longer have to manually change every card's status when new features land and I step away from work for a bit, I can quickly catch up and see the real time status of projects without hunting through updates.

Cons

I had to spend a fair amount of time learning Jira because its interface contains so many moving parts that I occasionally lose track of where I am and how to navigate back, even now I still can't figure out how to locate completed cards that weren't assigned to an Epic which is frustrating when I'm trying to audit finished work.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9