Computer Networking, 1-10 employees
Less than 6 months
“efficient permission control”
Pros
I find I can efficiently control my team's work permissions by drafting clear guidelines they can follow to boost productivity additionally the availability of a free access tier helps people become comfortable with the app's interface while enabling organized task tracking and oversight.
Cons
My team and I haven't come across any aspects to complain about or any features we dislike and in the time we've been using this platform there haven't been any elements that caused frustration or concern.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Computer Software, 101-500 employees
More than a year
“Best for complex engineering”
Pros
For me, it's the most effective method to monitor intricate engineering projects while ensuring the entire team stays coordinated and can collaboratively work toward delivering the optimal final solution.
Cons
At times I find it unnecessarily complicated to navigate so I have to spend time learning the platform's overarching structure and then explain its use clearly to my team to ensure everyone stays aligned.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Banking, 500+ employees
More than a year
“simple sprint planning”
Pros
I've found it really easy to set up and oversee workstreams and individual stories, map out sprint plans and allocate and monitor tasks throughout their lifecycle.
Cons
Sometimes I struggle to locate all the settings and features buried in the interface which makes the UI feel cluttered and a little unwieldy.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Telecommunications, 500+ employees
More than a year
“easy to learn with good security”
Pros
Finding the interface easy to learn and search has really helped me get up to speed quickly and what I value most are the security controls that prevent everyone from accessing or editing tickets.
Cons
I sometimes struggle to find older tickets and the related tools because the navigation isn't very intuitive, the workboards feel confusing to me and I can't easily surface IT specific issues directly within JIRA itself.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Education Management, 500+ employees
More than a year
“Most powerful tool”
Pros
Of all the tools I've tried, this stands out as the most powerful application I've ever worked with, offering an intuitive, user friendly interface that felt straightforward to pick up and learn.
Cons
I experienced sluggish performance when loading Jira projects containing very large datasets which made working with heavy volumes frustrating until customer support intervened and guided me through a fix.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Accounting, 500+ employees
Less than a year
“Flexible and intuitive”
Pros
What I appreciate most about this flexible platform is its powerful project management tools and the way it tracks progress, since those capabilities make it simple for me to organize tasks and monitor milestones, because it's so intuitive I've noticed a real boost in my productivity and overall efficiency at work and it keeps me consistently informed about the status of every project I use it to manage.
Cons
I haven't come accross any problems since I started using the tool, because it functions flawlessly for the projectmanagement tasks I rely on and overall it's been an absolutely perfect fit for how I plan, track and deliver work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 500+ employees
More than a year
“Improves sprint tracking”
Pros
Our team has found that Jira really improves how we track sprints and escalate issues. I get a clear view of progress from the reports and the ticket dependencies are great for preventing miscommunication.
Cons
I find that dragging around or bulkediting several tickets can take more time than anticipated and I occasionally notice lag when I apply filters.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Higher Education, 11-50 employees
More than a year
“Great for tracking team velocity and bottlenecks”
Pros
Using Jira gives me a very detailed read on our team's velocity and helps me identify specific bottlenecks in the delivery cycle, it has integrated smoothly into our agile process and keeps everyone aligned and aware of what tasks are coming up next.
Cons
Writing custom queries in JQL can be pretty hard to get my head around because the search filter logic is awkward to use so when we run sprint retros I frequently find myself re checking filters to make sure results are correct.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Real Estate, 11-50 employees
More than a year
“full ITIL service management”
Pros
I find this ITIL-compliant platform delivers fullservice end to end management with reporting, dashboards and a whole range of tools that really support MIS/reporting and tracking team KPIs.
Cons
In my experience the setup was somewhat convoluted, although that's largely because the product includes multiple modules and aspects designed for different team types and hierarchy levels which complicates initial configuration.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Education Management, 500+ employees
More than a year
“Powerful and organized”
Pros
I'm really impressed with how powerful Jira is, it's organized the way we set up and oversee projects across our organization making creation and management simplee.
Cons
Honestly there isn't anything negative about this fantastic tool, I've never faced any problems while using it and in my experience it works flawlessly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 101-500 employees
Less than 6 months
“adaptable with great integrations”
Pros
For me, Jira's greatest strength is how adaptable and configurable it is for tracking projects and individual issues and because it integrates so smoothly with other Atlassian products like Confluence and Bitbucket, I also save a lot of time through automation rules that handle repetitive tasks.
Cons
I find that setting up custom workflows and detailed permissions can turn into a tedious process and when I'm working on very large projects or there are too many custom fields the application can slow down noticeably which hurts productivity.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than 6 months
“Flexible workflow scripting”
Pros
I use it for professional project task tracking and because I can script and configure it, it gives me incredible flexibility to shape workflows to match my team's and project's requirements, while also improving productivity by cutting out steps in repetitive tasks.
Cons
For me, the biggest downside is the steep learning curve, although since I've used Trello before, picking it up wasn't particularly hard.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Retail, 500+ employees
More than a year
“good for team collaboration”
Pros
Using Jira, I stay focused on my responsibilities and maintain close collaboration with teammates, since we all rely on it with a shared aim, allowing us to complete our individual tasks and contribute to the broader project goals.
Cons
I do find that the platform offers an almost dizzying level of granular options and when administrators don't put careful thought into the original configuration. I, along with others, can easily feel swamped by the sheer number of choices.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Insurance, 500+ employees
More than a year
“simple and easy”
Pros
I've found Jira remarkably easy to pick up and it feels like an intuitive platform that gives me a lot of flexibility through its various functions and features.
Cons
Initially some options were tricky for me to navigate, so I had to spend time poking around Jira to discover how to access and use all of its capabilities.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 500+ employees
More than a year
“easy bug lifecycle tracking”
Pros
For my part, I find it simple to follow the entire lifecycle of bugs and software issues within our development teams and I can easily assign and hold each task accountable to specific people and groups.
Cons
Honestly I wasn't thrilled with the most recent UI changes, I much preferred the previous kanban board layout which felt more intuitive and familiar to me.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Design, N/A employees
More than a year
“The best PPM program by far”
Pros
It's easy for me to plan, track and manage projects and tasks automatically. With Jira, I can easily collaborate with my colleagues on projects in one place.
Cons
I'm not a fan of the fact that it only offers a 7-day free trial but it's not a huge deal since I just upgraded to the premium version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 101-500 employees
More than a year
“Perfect for organizing tickets and workflows”
Pros
We can keep workflows and tickets in one place and it integrates with Slack, which is awesome! Everyone stays updated on the latest issues and Jira tickets.
Cons
The interface feel too complicated for smaller teams or projects that don't really need all the features and updates.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
Less than 6 months
“Comprehensive tool, though a bit complex”
Pros
It integrates with a ton of common tools which makes everything smoother.
Cons
Setting up and configuring It for the first time was a real struggle. It took a lot of effort to get everything online.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Hospital & Health Care, 11-50 employees
More than a year
“#1 project management platform”
Pros
It's so flexible in how I can structure my projects, which makes it a great fit for various needs.
Cons
There are so many features, sometimes it feels overwhelming and confusing to go through everything.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“Excellent tool with high customizability”
Pros
It is very user friendly and customizable. Even right out of the box, it gives me a great way to visualize and track ongoing and completed work.
Cons
While it's customizable, there's just so much going on in the interface that it can be overwhelming at first.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9