Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

EO
Endurance O.

Computer Networking, 1-10 employees

Less than 6 months

4.0

efficient permission control

Pros

I find I can efficiently control my team's work permissions by drafting clear guidelines they can follow to boost productivity additionally the availability of a free access tier helps people become comfortable with the app's interface while enabling organized task tracking and oversight.

Cons

My team and I haven't come across any aspects to complain about or any features we dislike and in the time we've been using this platform there haven't been any elements that caused frustration or concern.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

DG
Danny G.

Computer Software, 101-500 employees

More than a year

4.0

Best for complex engineering

Pros

For me, it's the most effective method to monitor intricate engineering projects while ensuring the entire team stays coordinated and can collaboratively work toward delivering the optimal final solution.

Cons

At times I find it unnecessarily complicated to navigate so I have to spend time learning the platform's overarching structure and then explain its use clearly to my team to ensure everyone stays aligned.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

SM
Shreyash M.

Banking, 500+ employees

More than a year

5.0

simple sprint planning

Pros

I've found it really easy to set up and oversee workstreams and individual stories, map out sprint plans and allocate and monitor tasks throughout their lifecycle.

Cons

Sometimes I struggle to locate all the settings and features buried in the interface which makes the UI feel cluttered and a little unwieldy.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

JD
Jackie D.

Telecommunications, 500+ employees

More than a year

5.0

easy to learn with good security

Pros

Finding the interface easy to learn and search has really helped me get up to speed quickly and what I value most are the security controls that prevent everyone from accessing or editing tickets.

Cons

I sometimes struggle to find older tickets and the related tools because the navigation isn't very intuitive, the workboards feel confusing to me and I can't easily surface IT specific issues directly within JIRA itself.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

MV
Matthew V.

Education Management, 500+ employees

More than a year

5.0

Most powerful tool

Pros

Of all the tools I've tried, this stands out as the most powerful application I've ever worked with, offering an intuitive, user friendly interface that felt straightforward to pick up and learn.

Cons

I experienced sluggish performance when loading Jira projects containing very large datasets which made working with heavy volumes frustrating until customer support intervened and guided me through a fix.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MI
Mena I.

Accounting, 500+ employees

Less than a year

5.0

Flexible and intuitive

Pros

What I appreciate most about this flexible platform is its powerful project management tools and the way it tracks progress, since those capabilities make it simple for me to organize tasks and monitor milestones, because it's so intuitive I've noticed a real boost in my productivity and overall efficiency at work and it keeps me consistently informed about the status of every project I use it to manage.

Cons

I haven't come accross any problems since I started using the tool, because it functions flawlessly for the projectmanagement tasks I rely on and overall it's been an absolutely perfect fit for how I plan, track and deliver work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH
Abdelfattah H.

Mechanical or Industrial Engineering, 500+ employees

More than a year

5.0

Improves sprint tracking

Pros

Our team has found that Jira really improves how we track sprints and escalate issues. I get a clear view of progress from the reports and the ticket dependencies are great for preventing miscommunication.

Cons

I find that dragging around or bulkediting several tickets can take more time than anticipated and I occasionally notice lag when I apply filters.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

MG
Mohammad G.

Higher Education, 11-50 employees

More than a year

5.0

Great for tracking team velocity and bottlenecks

Pros

Using Jira gives me a very detailed read on our team's velocity and helps me identify specific bottlenecks in the delivery cycle, it has integrated smoothly into our agile process and keeps everyone aligned and aware of what tasks are coming up next.

Cons

Writing custom queries in JQL can be pretty hard to get my head around because the search filter logic is awkward to use so when we run sprint retros I frequently find myself re checking filters to make sure results are correct.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

RR
Richard R.

Real Estate, 11-50 employees

More than a year

5.0

full ITIL service management

Pros

I find this ITIL-compliant platform delivers fullservice end to end management with reporting, dashboards and a whole range of tools that really support MIS/reporting and tracking team KPIs.

Cons

In my experience the setup was somewhat convoluted, although that's largely because the product includes multiple modules and aspects designed for different team types and hierarchy levels which complicates initial configuration.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AD
Adrian D.

Education Management, 500+ employees

More than a year

5.0

Powerful and organized

Pros

I'm really impressed with how powerful Jira is, it's organized the way we set up and oversee projects across our organization making creation and management simplee.

Cons

Honestly there isn't anything negative about this fantastic tool, I've never faced any problems while using it and in my experience it works flawlessly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MK
Marwan K.

Consumer Goods, 101-500 employees

Less than 6 months

5.0

adaptable with great integrations

Pros

For me, Jira's greatest strength is how adaptable and configurable it is for tracking projects and individual issues and because it integrates so smoothly with other Atlassian products like Confluence and Bitbucket, I also save a lot of time through automation rules that handle repetitive tasks.

Cons

I find that setting up custom workflows and detailed permissions can turn into a tedious process and when I'm working on very large projects or there are too many custom fields the application can slow down noticeably which hurts productivity.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MA
Michael A.

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Flexible workflow scripting

Pros

I use it for professional project task tracking and because I can script and configure it, it gives me incredible flexibility to shape workflows to match my team's and project's requirements, while also improving productivity by cutting out steps in repetitive tasks.

Cons

For me, the biggest downside is the steep learning curve, although since I've used Trello before, picking it up wasn't particularly hard.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Retail, 500+ employees

More than a year

5.0

good for team collaboration

Pros

Using Jira, I stay focused on my responsibilities and maintain close collaboration with teammates, since we all rely on it with a shared aim, allowing us to complete our individual tasks and contribute to the broader project goals.

Cons

I do find that the platform offers an almost dizzying level of granular options and when administrators don't put careful thought into the original configuration. I, along with others, can easily feel swamped by the sheer number of choices.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

SB
Sophia B.

Insurance, 500+ employees

More than a year

5.0

simple and easy

Pros

I've found Jira remarkably easy to pick up and it feels like an intuitive platform that gives me a lot of flexibility through its various functions and features.

Cons

Initially some options were tricky for me to navigate, so I had to spend time poking around Jira to discover how to access and use all of its capabilities.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

NB
Norman B.

Computer Software, 500+ employees

More than a year

5.0

easy bug lifecycle tracking

Pros

For my part, I find it simple to follow the entire lifecycle of bugs and software issues within our development teams and I can easily assign and hold each task accountable to specific people and groups.

Cons

Honestly I wasn't thrilled with the most recent UI changes, I much preferred the previous kanban board layout which felt more intuitive and familiar to me.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

J
Joy

Design, N/A employees

More than a year

5.0

The best PPM program by far

Pros

It's easy for me to plan, track and manage projects and tasks automatically. With Jira, I can easily collaborate with my colleagues on projects in one place.

Cons

I'm not a fan of the fact that it only offers a 7-day free trial but it's not a huge deal since I just upgraded to the premium version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Angela

Accounting, 101-500 employees

More than a year

5.0

Perfect for organizing tickets and workflows

Pros

We can keep workflows and tickets in one place and it integrates with Slack, which is awesome! Everyone stays updated on the latest issues and Jira tickets.

Cons

The interface feel too complicated for smaller teams or projects that don't really need all the features and updates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

F
Filippo

Information Technology and Services, 1-10 employees

Less than 6 months

4.0

Comprehensive tool, though a bit complex

Pros

It integrates with a ton of common tools which makes everything smoother.

Cons

Setting up and configuring It for the first time was a real struggle. It took a lot of effort to get everything online.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

9

N
Nyasha

Hospital & Health Care, 11-50 employees

More than a year

5.0

#1 project management platform

Pros

It's so flexible in how I can structure my projects, which makes it a great fit for various needs.

Cons

There are so many features, sometimes it feels overwhelming and confusing to go through everything.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M
Mark

Information Technology and Services, 51-100 employees

More than a year

4.0

Excellent tool with high customizability

Pros

It is very user friendly and customizable. Even right out of the box, it gives me a great way to visualize and track ongoing and completed work.

Cons

While it's customizable, there's just so much going on in the interface that it can be overwhelming at first.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9