Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Not specified, 1-10 employees

Less than a year

5.0

Intuitive Tool for Bug Fixing and Task Management

Pros

While Jira is userfriendly theres room for improvement in its customization options and template building.

Cons

Customizing templates isnt straightforward.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

B
Brian

Computer Software, 500+ employees

More than a year

4.0

Jira gets the job done, but will be better with a dark mode

Pros

JIRA excels at tracking and managing issues throughout the software development lifecycle.

Cons

Its disappointing that theres still no dark mode available in the Cloud or onpremises offerings.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

4

Functionality

3

M
manohar

Computer Software, 500+ employees

More than a year

5.0

Go to for my everyday project management

Pros

Integrating with various tools like Bitbucket documentation deployment pipelines and effort estimation aids collaboration across diverse teams.

Cons

Improvements are needed in data migration across versions as it can be timeconsuming and prone to errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N
Nishant

Information Technology and Services, 500+ employees

Less than a year

4.0

Jira - user review

Pros

The dashboard feature in Jira is exceptional offering shared project tracking for both users and clients thereby enhancing project visibility.

Cons

The mobile versions performance is subpar and could use improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

M
Michael

E-Learning, 1-10 employees

More than a year

5.0

Jira full of funcitonality but can also be complex

Pros

Renowned for its extensive features Jira remains highly customizable for various team needs whether following Scrum or Kanban methodologies.

Cons

Due to its extensive functionality JIRA may present a learning curve for new team members. Its interface could benefit from improved intuitiveness.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Not specified, 51-100 employees

Less than a year

5.0

In depth project management tool

Pros

Jiras time logging feature facilitates project planning by providing insights into task durations while its task assignment functionality streamlines workflow management on Kanban boards.

Cons

JIRAs effectiveness heavily relies on user input quality. Exporting data and integrating with other platforms may pose challenges.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

10

Functionality

8

A
Anonymous

Not specified, 51-100 employees

Less than a year

4.0

Manage timelines for tasks and projects

Pros

The user interface of Jira stands out for me fostering better collaboration among team members and streamlining project management tasks.

Cons

After some trial I realized that Jira is a bit pricey.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Not specified, 1-10 employees

Less than a year

4.0

Easy to use task management software

Pros

I find this project management software incredibly userfriendly.

Cons

In my experience the free tier or trial version has significant limitations prompting you to subscribe sooner than anticipated.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Achal

Information Technology and Services, 100-499 employees

4.0

Quick and stable!

Pros

Its tremendously strong, quick, and stable, and it enables easy customization. The support is also quite helpful and knowledgeable.

Cons

I wish you could remark on particular comments within a JIRA ticket as you can in Microsoft Teams.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

P
praveen

Information Technology and Services, 500+ employees

More than a year

5.0

JIRA Usage Survey

Pros

It offers a straightforward workflow and efficient task management system.

Cons

Ive noticed that all tasks are categorized as issues within the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S
Shalom

Computer Software, 1-10 employees

Less than a year

5.0

Have you tried this Product

Pros

Its a commendable product with a clean interface design that isnt overly complex. Jiras value is enhanced by its seamless integration with various Atlassian tools.

Cons

Its easy to become reliant on it and try to include everything in JIRA.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R
Ravi

Information Technology and Services, 500+ employees

More than a year

5.0

Get Agile with JIRA

Pros

I am an Automation QA Engineer and Jira proves invaluable from project requirement analysis to production release. Its impressive user interface along with features like test case creation execution tracking and bug reporting streamlines the entire testing process.

Cons

Improved thirdparty software integration would enhance tracking capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Daniele

Real Estate, 101-500 employees

More than a year

5.0

The standard for agile sprints

Pros

Like other project management tools sometimes the focus shifts more to moving cards than solving issues but this isnt unique to Jira.

Cons

Like other project management tools theres a risk of being overly focused on moving cards rather than addressing underlying issues though this isnt unique.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A
Anonymous

Not specified, 1-10 employees

Less than 6 months

4.0

Jira Software

Pros

JIRA is intuitive robust and comprehensive offering plenty of features for diverse needs.

Cons

Configurations can be a bit confusing especially for beginners.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not specified, 101-500 employees

More than a year

5.0

Jira, a nice tools, but not perfect

Pros

Setting up project tracking in Jira is straightforward with its powerful features allowing for customizable workflows and seamless organization of projects.

Cons

JIRA isnt optimal for comprehensive project planning or Gantt charts often necessitating expensive plugins to compensate.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

10

A
Anonymous

Not specified, 51-100 employees

Less than a year

4.0

Good stable piece of software

Pros

The abundance of options and integrations in Jira allows for tailored customization ensuring alignment with specific organizational needs.

Cons

JIRAs UI is its weakest aspect lacking modern aesthetics and feeling cluttered. However it remains manageable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

L
Laurel

Civil Engineering, 500+ employees

Less than a year

5.0

Excellent comparative advantages for a project management tool

Pros

Jiras robust features availability options and integration capabilities with platforms like Slack and Microsoft Teams make it a powerful software solution. The provision of a free version analysis dashboards and enhanced team organization further solidify its value proposition.

Cons

Access to advanced features and services is limited to premium versions which include access to archives data connectors for enterprises sandbox and delivery channels.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S
Shaurya

Computer Software, 500+ employees

Less than a year

4.0

Great agile project management tool with clean interface

Pros

Its a widely adopted tool across various companies. Once you familiarize yourself with the interface which only requires onetime understanding theres a plethora of customization options available to tailor it to each companys needs. It provides insightful data down to the individual task level.

Cons

As the tool constantly introduces new features one must remain focused on ongoing learning. It does take time to grasp initially.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

A
Arturo

Events Services, 51-100 employees

Less than a year

5.0

Jira thee best for Scrum

Pros

Highly integrated with Scrum methodologies it enables comprehensive management of all aspects related to app design.

Cons

At times it can be confusing due to the multitude of functionalities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A
Anurag

Computer Software, 500+ employees

More than a year

5.0

jira review

Pros

In my view Jira is the most userfriendly tool for managing tasks tracking project progress and monitoring project hours.

Cons

Modifying logged hours can be tricky theres no option to delete hours for a different date range.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10