Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
January 2023

Jira: A Must-Have Tool for Streamlining Software Development Team's Workflow

Pros

Jira's learning curve for new users can be a downside due to its extensive features and options. However the initial challenge becomes worthwhile as familiarity grows. The tool's scalability and adaptability to evolving team needs make it a powerful asset in enhancing productivity and efficiency for streamlined workflow management.

Cons

A potential drawback of Jira is its learning curve for new users as the multitude of features and options may require time for familiarity. The interface perceived as cluttered might be overwhelming. Customizing and configuring workflows to align with team needs might be initially challenging but users will find that with acclimation Jira stands as a powerful and flexible tool enhancing team productivity.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

C

Cagatay

Financial Services, 500+ employees

Less than a year

5.0
January 2023

All tickets together.

Pros

Every IT or HR ticket can be conveniently accessed on one page for quicker retrieval. The user-friendly design coupled with instant email notifications enhances usability and communication within teams.

Cons

I appreciate everything about this highly useful program.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

3.0
January 2023

No pain no gain

Pros

As a mainstream product with robust integration capabilities Jira ensures reliable connections with both first and third-party tools. Despite some challenges such as dashboards being difficult to craft it remains a powerful tool for project management particularly with its integration with platforms like Confluence Slack Gitlab and TeamRetro.

Cons

Despite over a decade of using JIRA for project management the UX remains subpar. Delays in implementing changes and new features persist with numerous unresolved issues. Dashboards in particular pose challenges often requiring paid plugins for essential functionalities.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

E

Emre

Information Technology and Services, 500+ employees

More than a year

4.0
January 2023

One of the best for product development

Pros

Jira's authentication process can be a headache at times. However the tool boasts a good user interface facilitating smooth usage for various tasks.

Cons

Authentication processes occasionally pose a headache.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
January 2023

I love Jira as a powerful tool especially for tracking issues.

Pros

Jira's flexibility and customization options stand out making it adaptable to specific team needs. Robust reporting and analytics features provide valuable insights and extensive integration options enhance workflow efficiency. The mobile app's well-designed interface allows on-the-go project monitoring and agile boards effectively visualize sprint and backlog progress.

Cons

Jira's learning curve and complexity especially for new team members can be overwhelming. The interface's clutter may hinder finding necessary items. Pricing particularly for smaller teams might be high. Time tracking lacks robustness and resource management struggles with team availability tracking. Customer support may be less helpful especially for intricate queries.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

R

Ravi

Computer Software, 500+ employees

More than a year

4.0
January 2023

Best and simple project tracking tool

Pros

Utilizing Jira since the beginning of a leadership career it has proven great for tracking projects progress and task assignment. The features related to task assignation progress tracking and prioritization contribute to its effectiveness.

Cons

The software encounters slowdowns and sluggish performance at times.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

S

Saurabh

Mechanical or Industrial Engineering, 51-100 employees

More than a year

5.0
January 2023

Good project management and issue tracking tool.

Pros

As the premier tool for project management and issue tracking Jira's dashboard offers simplicity and accessibility. It effectively communicates the status of tasks to everyone involved.

Cons

Project creation can be slightly challenging and inputting project data may seem a bit complicated.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
January 2023

JIRA: Agile project management tool

Pros

Jira's simple click functionality empowers users to create tickets issues and sprints enabling effective tracking of team members' progress throughout project development.

Cons

Jira demands expertise requiring new users to invest time in accurately recording their activities.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

AF

Ahmet Fatih

E-Learning, 11-50 employees

5.0
January 2023

Test your strengths.

Pros

Tailored for engineers Jira excels in bug tracking and integration with tools like Asana enhances workflow management. Its ability to serve engineers is evident in its bug tracking capabilities.

Cons

The UI and other aspects can be challenging for those without an engineering background. Server and computer requirements especially concerning RAM and CPU can be demanding.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

J

Javier

Computer Software, 51-100 employees

More than a year

5.0
January 2023

Mandatory tool for a good management of your project.

Pros

Jira Software's ability to connect with other systems and automate processes is a valuable feature that saves time and improves team productivity. Its reliability and user-friendly interface make it adaptable to various team needs.

Cons

Jira's plethora of features while beneficial might be unnecessary for some teams or projects making navigation and tool location challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
January 2023

One Stop solution for managing all Project Types!!!

Pros

Effective scrum and Kanban board management encompassing Epics to Bug tracking positions Jira as a comprehensive project management solution. It instills trust as a secure companion for enterprise tool implementations and collaborations.

Cons

Generating custom reports can be intricate and somewhat costly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

K

Kristijonas

Information Technology and Services, 101-500 employees

More than a year

4.0
January 2023

Kristijonas review

Pros

Jira's visual appeal options for tagging tasks displaying column duration and user initial icons contribute to a positive user experience.

Cons

While personally liking it colleagues find complex features such as KPI management challenging to use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

N

Nirav

Automotive, 500+ employees

More than a year

5.0
January 2023

An Efficient Platform For Task Workflow

Pros

Jira facilitates planning tracking and releasing software updates automates team processes holds industry-wide usage and supports real-time reporting.

Cons

The setup process is intricate necessitating a JIRA tutorial before commencement.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

10

R

Ramgopal

Staffing and Recruiting, 11-50 employees

More than a year

5.0
January 2023

Issue And Project Management Tool For Everyone

Pros

Essential for project management Jira aids in task assignment prioritization and shifting. Its single solution for project backup and integration with other services measures team productivity through resolved Jira tickets.

Cons

Beginners may find Jira a tad confusing initially but with familiarity its usage becomes simpler. Managing status changes when multiple subtasks are added to a single task can pose challenges.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

I

Istiaq

Apparel & Fashion, 11-50 employees

Less than 6 months

5.0
January 2023

Jira REVIEW

Pros

For software development (SDLC) Jira emerges as the easiest tool potentially a game-changer for development teams and QA ensuring quality web application development.

Cons

Despite its somewhat traditional nature Jira stands as a highly effective contemporary tool.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
January 2023

One stop platform for agile software project management

Pros

Jira's customizable nature allows configuration per project requirements. Notifications for task assignments or completions enhance transparency within the team facilitating overall sprint status tracking and better sprint goal planning.

Cons

The only drawback is the price but the tool's flexibility in managing daily work justifies the cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P

Philippe

Legislative Office, 500+ employees

Less than a year

5.0
January 2023

Jira

Pros

Jira stands out for its simplicity and ease of use particularly beneficial for beginners entering new projects or entrepreneurship. Developers can efficiently update patches and promptly inform users of occurrences.

Cons

Installation often consumes considerable time; otherwise everything functions adequately.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

R

Redley

Computer Networking, 11-50 employees

Less than a year

4.0
January 2023

Overall Jira Review

Pros

Jira is highly customizable allowing teams to tailor it to their specific needs. It seamlessly integrates with tools like Slack and GitHub fostering efficient collaboration and task sharing. Moreover it features built-in reports and analytics aiding in progress monitoring.

Cons

Initially it might seem overwhelming or complex to use. Jira is not a free tool and for larger teams it can be costly. The design choices are somewhat limited.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

S

Srikanth

Computer Software, 1-10 employees

More than a year

5.0
January 2023

The best software for issue management for SaaS companies

Pros

Jira serves as our primary platform for managing customer tickets. It offers a comprehensive 360-degree view of ticket status facilitating seamless communication with customers.

Cons

No issues to note; it encompasses all the necessary features to keep our operations running smoothly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Monalisha

Information Technology and Services, 500+ employees

Less than a year

5.0
January 2023

Managing becomes easy

Pros

Task management becomes straightforward with Jira providing a centralized system for tracking all tasks and feedback.

Cons

Opening time can be time-consuming but this drawback may vary across different systems.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10