Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

R

Rishabh

Computer Software, 500+ employees

More than a year

5.0
January 2023

Bug tracking at it's finest

Pros

Jira excels in bug tracking offering a finite state machine for ticket statuses. It provides a team-wide view of tasks and is suitable for both Agile and Kanban methodologies.

Cons

There is room for better integration with Github and third-party CI/CD pipeline tools.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

R

Rwabwogo

Food & Beverages, 11-50 employees

More than a year

5.0
January 2023

Project management tool

Pros

The tool facilitates efficient management of remote projects with a visually appealing interface for swift navigation.

Cons

Affordability can be a challenge for smaller businesses impacting the potential return on investment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

3.0
January 2023

My experience while adopting Jira

Pros

Deployment proves uncomplicated requiring no specialized skills.

Cons

The user interface lacks optimal user-friendliness indicating a need for improvements on the application's front end.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 101-500 employees

Less than a year

4.0
January 2023

Jira review

Pros

Jira's standout feature lies in its flexibility allowing customization of workflows and fields to meet specific requirements. Improved communication with stakeholders is achieved facilitating collaborative work on projects and tasks.

Cons

Navigating Jira's user interface can be intricate and demanding especially for users unfamiliar with its layout.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
January 2023

A Very Good Tool for Project Management

Pros

Notably I appreciate the ease of ticket creation and assignment in JIRA. It seamlessly integrates with other software like Bamboo SVN etc. Overall JIRA is user-friendly offering a variety of basic and advanced filters along with a powerful search capability.

Cons

The absence of collaboration features for team communication and initial setup complexity can be a hurdle.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S

sujith

Automotive, 500+ employees

More than a year

5.0
January 2023

My personal experience

Pros

It is exceptionally user-friendly facilitating easy learning and efficient task management.

Cons

Each feature proves to be excellent and highly beneficial in my usage.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0
January 2023

One of the best software for task management

Pros

Recognized as a leading tool for time and task tracking Jira enables entire teams to follow and collaborate on shared tasks effectively.

Cons

Utilizing the tool without prior knowledge can be challenging requiring time and training for effective comprehension.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

H

Hugo

Information Technology and Services, 500+ employees

More than a year

4.0
January 2023

Great organization tool

Pros

Confluence as part of Jira's features significantly impacts project management aiding organization across different teams (IT marketing PO Service management etc.). Jira serves as a scheduling tool for daily tasks incorporating the tempo feature for reviews.

Cons

Managing the software can be demanding due to its numerous features exacerbated by insufficient tutorial support during project onboarding.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

10

A

Andy

Computer Software, 1-10 employees

More than a year

4.0
January 2023

great for start ups tracking tickets

Pros

It proves easy to use ensuring a quick onboarding process for everyone.

Cons

The setup process may appear intricate although it falls outside the scope of my responsibilities.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

G

Gleicy

Animation, 1-10 employees

More than a year

3.0
January 2023

magnificent

Pros

The agility of Jira allows for seamless progress without hindrance.

Cons

Every aspect is flawless regardless of the speed at which processes unfold.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

G

Gaspar

Media Production, 51-100 employees

More than a year

5.0
January 2023

Best Issue/Project management system out there!

Pros

The user interface strikes a balance between extreme simplicity and complexity. Additionally its integration with numerous third-party tools enhances the overall experience.

Cons

Certain tasks like adding custom fields to issues or adjusting permissions can become unnecessarily intricate on occasion.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

7

Functionality

8

S

Stephanie

Financial Services, 51-100 employees

Less than a year

5.0
January 2023

Jira as a ux designer

Pros

With an easily navigable clean interface featuring pleasant colors Jira offers efficiency and a plethora of features suitable for Scrum and Agile methodologies.

Cons

Occasional challenges arise such as difficulties in editing tasks altering time estimates or modifying time spent on tasks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

T

Tawhidul

Computer Networking, 1-10 employees

More than a year

4.0
January 2023

A project management tool for newbies!

Pros

Jira's simplicity stands out providing an effective means to track complex issues find solutions and measure progress after familiarization with setup and notification subscriptions.

Cons

Limited software integrations are available occasional frustration from error notices and challenges with notifications when correcting assigned names.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

Y

Yong

Financial Services, 500+ employees

More than a year

5.0
January 2023

A review for Jira

Pros

Jira's key strengths lie in its ease of use straightforward understanding and high flexibility.

Cons

Jira proves somewhat intricate for effective utilization.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

E

Eshwar

Research, 11-50 employees

Less than 6 months

5.0
January 2023

Great for project time and task management

Pros

Jira serves perfectly for organizing tasks offering clarity on ongoing work in various setups like agile/kanban/sprint. Its seamless integration with other software contributes to its commendable feature set making it a recommended choice.

Cons

Initial complexity in learning is present though tutorials offer assistance. Recommending a short course for comprehensive understanding due to the broad range of features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

J

Jennifer

Government Relations, 500+ employees

Less than a year

5.0
January 2023

Very Important Tool

Pros

The ticket creation editing tagging and notification features make task management efficient in Jira. The system allows for the creation of master tickets with ongoing updates and easy accessibility for viewing all created tickets.

Cons

A limitation lies in the inability to delete comments impacting real-time updates and responses.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

10

A

Andrew

Information Services, 11-50 employees

Less than 6 months

5.0
January 2023

Track Projects and tickets

Pros

The ability to create and manage tickets proves invaluable for efficiency and aiding new team members in understanding ongoing projects.

Cons

Future enhancements are desired allowing the selection and simultaneous management of multiple items to streamline the process.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
January 2023

Ideal Project Management Tool

Pros

Jira is undoubtedly the premier project management tool for comprehensive tracking of all project management processes. It enables project specification division and use of sprints to develop deployment processes.

Cons

Discrepancies exist between Cloud and On-Prem versions highlighting the need for consistent feature functionality across all platforms.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R

Ryan

Marketing and Advertising, 500+ employees

More than a year

5.0
January 2023

JIRA is a great way to track our team's work

Pros

The creation of easy-to-use tickets in Jira tracks team work effectively and provides a central hub for submitting work.

Cons

The primary concern with JIRA is underutilization recognizing its vast potential. Despite varied implementations the current usage is considered the most effective.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

HA

Hovan Alirio

Consumer Services, 1-10 employees

4.0
January 2023

the best experience

Pros

The software is impressive offering control over each pending task.

Cons

Considerations for design changes to enhance user experience through periodic updates.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8