Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S

Stavroula

Commercial Real Estate, 1-10 employees

More than a year

4.0
January 2023

Useful

Pros

Editing and customizing are straightforward with helpful guidance during setup.

Cons

Occasionally locating tasks in different sections takes some time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S

Samuel

Information Technology and Services, 500+ employees

More than a year

4.0
January 2023

Jira Software Review

Pros

Jira excels in task assignment and workflow providing an excellent user-friendly experience.

Cons

Jira's user interface could be enhanced particularly concerning the task progress bar.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

P

Patrick

Marketing and Advertising, 1-10 employees

3.0
January 2023

Jira Review

Pros

The software's smooth operation was enjoyable.

Cons

It lacks compatibility with my low-end device.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

B

Bogdan

Transportation/Trucking/Railroad, 500+ employees

Less than a year

5.0
January 2023

Impressive customer service programme

Pros

It facilitates collaboration among different departments bringing them together to address administrative issues.

Cons

As a user I can affirm that there is currently nothing wrong with this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Suyog

Information Technology and Services, 1-10 employees

5.0
January 2023

Review about Jira Software

Pros

Jira software's notable feature is efficient project timeline management. Users receive timely notifications and reminders for their tasks.

Cons

There is nothing about Jira software that I find unfavorable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Shanique

Consumer Services, 500+ employees

More than a year

5.0
January 2023

Best Ticketing Software For Any Business

Pros

Jira's user-friendliness and appealing interface stand out. Accessible from any device through its web version it offers easy customization. Email notifications for ticket actions enhance communication.

Cons

At present there is nothing about Jira that I consider displeasing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0
January 2023

Jira is a great tool that helped to manage the team work

Pros

Jira's customizable features align well with user and company needs. The dashboard displays tasks assigned to specific team members and the time tracking feature allows logging time for tasks.

Cons

Jira may restrict file attachments when a page is open for an extended period. A more effective approach would be to log the user out and allow them to resume work after a successful login.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A

Ayush

Computer Software, 51-100 employees

More than a year

5.0
December 2022

A Comprehensive Project Management Tool with Some Complexity

Pros

Jira serves as a comprehensive project management tool widely adopted by software development teams and other organizations. It effectively tracks and manages tasks defects and various work items.

Cons

For larger organizations Jira's cost increases with the number of users and required features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
December 2022

Jira is essential for any IT company

Pros

Jira is wonderful in many aspects designed to be user-friendly with a simple and intuitive interface facilitating quick user adoption. It proves powerful and flexible supporting a wide range of software development projects and processes.

Cons

Jira may experience occasional sluggishness posing potential challenges for very large organizations or projects with numerous users. This might require additional resources contributing to overall costs.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

M

Marta

Marketing and Advertising, 11-50 employees

More than a year

5.0
December 2022

Game-changer for cross-collaboration

Pros

Transitioning from more colorful project management tools Jira took a moment to adapt to but its efficiency across diverse teams is unbeatable. Tracking epics recording team time and searching information for extended projects is seamless.

Cons

It lacks vibrancy and the addition of color-coding would be beneficial especially for more creative teams.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

8

M

Mahir

Information Technology and Services, 51-100 employees

More than a year

5.0
December 2022

Must need tool for the Software Developers!

Pros

For software development tracking project management and internal/external collaboration Jira stands as a must-use tool for developers.

Cons

Costs can rise with rapid team expansion and customer support responsiveness may vary.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

P

Padmanaban

Airlines/Aviation, 11-50 employees

4.0
December 2022

One of the best tool for scrum methodology

Pros

Jira allows handling various tasks from sub-tasks to stories bugs defects and epics. Creating projects sprints and a backlog is straightforward. Collaboration with tech teams and linking related issues is easy covering aspects like effort estimation dash planning and cycle.

Cons

Project tracking time is absent leading to challenges for Scrum masters in monitoring the dash. Sprint planning is also somewhat challenging to track. Organizing or creating filters proves difficult. The UI could be improved for enhanced ease of use.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

S

santosh

Information Technology and Services, 101-500 employees

More than a year

4.0
December 2022

Easy to track the tasks and projects

Pros

Easily track edit tasks and create dashboards with Jira.

Cons

Search functionality can be a bit challenging when needed and improvements for easier use are desired.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

JKL

Jane K. Louve

Software Developers, 11-50 employees

4.0
November 2022

Jira is a Very Useful Tool for Small and Mid-Size Businesses

Pros

Jira is an extremely useful piece of project management software for tracking project enhancements and also bugs. We can move and set workflow for every type of ticket, and we can also apply validation of required fields. It is important that we can create custom text boxes as per requirement. We can also set up automation in the fields. Jira is very intuitive and had good references when it came to integration, and the support personnel were very helpful and did not get irritated when it came to answering a lot of questions.

Cons

It consumes a lot of PC resources and server space, meaning that if we open it in a browser, the RAM and CPU utilization increase, but the PC performance slums down due to heat up and the performance is reduced, which leads to all the other functions not operating at their full capacity. They could also update the user interface and introduce some new pricing packages for small and mid-sized businesses if the cost of entry is affordable and, through that, they could also attract more customers.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M

Manny

Computer Software, 100-499 employees

5.0
October 2022

Nice system

Pros

User-friendly software with great features. Email notice when any changes are made in JIRA makes cooperation effective

Cons

None

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

C

Clark

Marketing and Advertising, 50-99 employees

5.0
October 2022

Great Teamwork

Pros

 It makes teamwork planning simple and allows individual contributors and supervisors to see what is being worked on.

Cons

None

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

G

gary

Telecommunications, 51-100 employees

More than a year

3.0
September 2022

dont Jira the reaper

Pros

It excels particularly well for managing scrum and development cycles.

Cons

From a product management perspective it lacks certain features and flexibility. Customization can be extremely challenging and many desired actions are not possible requiring extensive time spent researching help topics.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

5

A

Anonymous

Not specified, 500+ employees

More than a year

5.0
September 2022

Great system to track projects

Pros

It encompasses all the necessary features required for my project management role.

Cons

Integrating it with ServiceNow would be desirable for me.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SA

Sheikh Abdul

Information Technology and Services, 11-50 employees

Less than a year

5.0
September 2022

An excellent product specially for software houses

Pros

Reporting bug tracking and task management are effortless with microlevel reports being particularly useful.

Cons

Online support is limited and managing without a support subscription can be tough.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

6

Functionality

10

S

Shivani

Computer Software, 500+ employees

Less than a year

5.0
September 2022

Managing development life cycle made easy

Pros

Jira has a learning curve and at times it can be frustrating to understand its functionalities.

Cons

Theres a learning curve to understanding how the tool works which can be frustrating at times.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8