Information Technology and Services, 11-50 employees
Less than 6 months
“User Friendly and Intuitive Software”
Pros
In addition to being incredibly solid and extensive, it is also very user-friendly and intuitive. Ideal for assigning tasks to multiple teams and monitoring their progress, as well as any problems that may arise.
Cons
Jira's inability to assign multiple users to one story becomes problematic when numerous programmers are working on a single user story. Getting help from Atlassian can also be difficult. Additionally, the high level of customization enabled by Jira may lead to chaotic situations. As a Product Owner, spending all day changing ticket statuses due to intricate procedures is a common occurrence.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Jira as a tool for Agile project management”
Pros
Agile project management Bug Tracking Dashboard.
Cons
The ease of use is hampered by an unhelpful user interface, potentially expensive built-in timeline, and complexity in setup and customization.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Not Specified, 101-500 employees
Less than a year
“Helps in keeping a track of my tickets”
Pros
The best part of using Jira is keeping track of all the tickets generated and prioritizing them as needed. It also helps in escalating urgent issues, especially in a client-facing team.
Cons
The UI could use improvement, as it initially feels cluttered and takes time to get used to. Simplification would be beneficial.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“Useful tool for project management”
Pros
A must-use tool for project management and collaboration.
Cons
Third-party integration could be enhanced to provide better scalability.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Restaurants, 11-50 employees
“Management”
Pros
Everything is easy and understandable to use.
Cons
No complaints; we like pretty much everything about this program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
Less than 6 months
“Jira- a review”
Pros
It is extremely easy to use and really helpful for scheduling all the tasks and perfect for the distribution of work. It also allows us to track progress.
Cons
It might be a bit confusing or complicated, especially for beginners.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Banking, 500+ employees
More than a year
“Tool Analysis”
Pros
User-friendly for tracking any task and defining it.
Cons
A demo video is required for software usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“File a Jira”
Pros
I'm allowed to comment in the doc when I get a response from the group that will be working on my issue.
Cons
Not applicable; it's easy to use, and there's nothing I don't like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 500+ employees
Less than a year
“Good workflow and tracking tool for support tickets”
Pros
Integration with Slack and email ensures that people involved with the ticket are alerted to the progress and ensuring there is resolution. Love that you can link or group tickets together.
Cons
There are instances of too many notifications from ticket updates, some of which don't apply to me as the end user.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Writing and Editing, 1-10 employees
More than a year
“A product for all your needs in Project Management”
Pros
The simplest option to manage and track every activity of the project.
Cons
It is somewhat expensive for a mid-range company utilizing the product.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Telecommunications, 101-500 employees
More than a year
“dont Jira the reaper”
Pros
For Scrum and development cycles, it is very good.
Cons
From a product management perspective, it lacks certain features and flexibility. Customization can be a massive headache, and not everything you think should be possible is achievable, requiring a significant amount of time for sourcing and researching topics in the help section. It can be very frustrating.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
7
Education Management, 101-500 employees
Less than a year
“Jira gives more power to product and project management!!!!!”
Pros
Cross-functional collaboration, easy tracking of every stage of development, seamless integrations with other apps.
Cons
Occasionally, there is lag during loading, and the communication of alerts should be more customizable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Marketing and Advertising, 11-50 employees
Less than 6 months
“useful, easy to follow and simple”
Pros
Although it is difficult to use at first, it is number one when you get used to it.
Cons
The creation of a tutorial platform can be considered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 1-10 employees
Less than a year
“bug fixing for management project apps”
Pros
The company's work planning is efficiently managed through the use of the project management system.
Cons
The project management feature is simple to use.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Not Specified, 500+ employees
More than a year
“Jira - performs best for project management”
Pros
The software stands out for its quality, offering a variety of features and exhibiting minimal bugs.
Cons
There is limited flexibility to customize options in the tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Events Services, 101-500 employees
Less than a year
“Jira thee best for Scrum”
Pros
Highly integrated with Scrum, it facilitates a comprehensive approach to designing applications.
Cons
It can be perplexing at times due to its numerous functionalities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Hospitality, 1-10 employees
Less than 6 months
“Jira Review”
Pros
Order processing and the logging of requests and updates are handled through a somewhat complex and tedious process.
Cons
Logging feedback involves a complex and tedious process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Arts and Crafts, 1-10 employees
Less than 6 months
“If you love Agile, you will love Jira”
Pros
The clarity and ease of reading and managing tasks on the board are excellent. However, the lack of full access can be frustrating, requiring requests for even minor board details.
Cons
Managing tasks includes numerous steps, and additional tools can bring about chaos. Jira eliminated the gamification effect from minor achievements, and there are issues with managing boards and reminders.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
4
Functionality
4
Computer Software, 101-500 employees
More than a year
“Great for cross-communication”
Pros
For a non-technical user like myself, having access to Jira is invaluable for staying informed about engineering developments. It contributes to maintaining clear communication across the company and benefits from being part of the broader Atlassian ecosystem.
Cons
I can't think of anything I dislike about Jira.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Information Technology and Services, 500+ employees
Less than 6 months
“Jira software review update”
Pros
The tool offers various features that greatly aid in task management, especially in the context of creating new projects. Additionally, it simplifies the process for development teams to update and monitor their daily tasks.
Cons
Navigating between pages can be somewhat challenging to understand.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10