Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

R
Rahul

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

User Friendly and Intuitive Software

Pros

In addition to being incredibly solid and extensive, it is also very user-friendly and intuitive. Ideal for assigning tasks to multiple teams and monitoring their progress, as well as any problems that may arise.

Cons

Jira's inability to assign multiple users to one story becomes problematic when numerous programmers are working on a single user story. Getting help from Atlassian can also be difficult. Additionally, the high level of customization enabled by Jira may lead to chaotic situations. As a Product Owner, spending all day changing ticket statuses due to intricate procedures is a common occurrence.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

J
Jay

Information Technology and Services, 11-50 employees

More than a year

5.0

Jira as a tool for Agile project management

Pros

Agile project management Bug Tracking Dashboard.

Cons

The ease of use is hampered by an unhelpful user interface, potentially expensive built-in timeline, and complexity in setup and customization.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

Less than a year

4.0

Helps in keeping a track of my tickets

Pros

The best part of using Jira is keeping track of all the tickets generated and prioritizing them as needed. It also helps in escalating urgent issues, especially in a client-facing team.

Cons

The UI could use improvement, as it initially feels cluttered and takes time to get used to. Simplification would be beneficial.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Useful tool for project management

Pros

A must-use tool for project management and collaboration.

Cons

Third-party integration could be enhanced to provide better scalability.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J
Jonathan

Restaurants, 11-50 employees

5.0

Management

Pros

Everything is easy and understandable to use.

Cons

No complaints; we like pretty much everything about this program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Shyamili

Information Technology and Services, 11-50 employees

Less than 6 months

4.0

Jira- a review

Pros

It is extremely easy to use and really helpful for scheduling all the tasks and perfect for the distribution of work. It also allows us to track progress.

Cons

It might be a bit confusing or complicated, especially for beginners.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

K
Kumar

Banking, 500+ employees

More than a year

5.0

Tool Analysis

Pros

User-friendly for tracking any task and defining it.

Cons

A demo video is required for software usage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Robin

Information Technology and Services, 500+ employees

More than a year

5.0

File a Jira

Pros

I'm allowed to comment in the doc when I get a response from the group that will be working on my issue.

Cons

Not applicable; it's easy to use, and there's nothing I don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J
James

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0

Good workflow and tracking tool for support tickets

Pros

Integration with Slack and email ensures that people involved with the ticket are alerted to the progress and ensuring there is resolution. Love that you can link or group tickets together.

Cons

There are instances of too many notifications from ticket updates, some of which don't apply to me as the end user.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

K
Kunal

Writing and Editing, 1-10 employees

More than a year

5.0

A product for all your needs in Project Management

Pros

The simplest option to manage and track every activity of the project.

Cons

It is somewhat expensive for a mid-range company utilizing the product.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

G
gary

Telecommunications, 101-500 employees

More than a year

3.0

dont Jira the reaper

Pros

For Scrum and development cycles, it is very good.

Cons

From a product management perspective, it lacks certain features and flexibility. Customization can be a massive headache, and not everything you think should be possible is achievable, requiring a significant amount of time for sourcing and researching topics in the help section. It can be very frustrating.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

7

R
Ravi

Education Management, 101-500 employees

Less than a year

4.0

Jira gives more power to product and project management!!!!!

Pros

Cross-functional collaboration, easy tracking of every stage of development, seamless integrations with other apps.

Cons

Occasionally, there is lag during loading, and the communication of alerts should be more customizable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

Y
yunus

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0

useful, easy to follow and simple

Pros

Although it is difficult to use at first, it is number one when you get used to it.

Cons

The creation of a tutorial platform can be considered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
ginda

Education Management, 1-10 employees

Less than a year

5.0

bug fixing for management project apps

Pros

The company's work planning is efficiently managed through the use of the project management system.

Cons

The project management feature is simple to use.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Jira - performs best for project management

Pros

The software stands out for its quality, offering a variety of features and exhibiting minimal bugs.

Cons

There is limited flexibility to customize options in the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Arturo

Events Services, 101-500 employees

Less than a year

5.0

Jira thee best for Scrum

Pros

Highly integrated with Scrum, it facilitates a comprehensive approach to designing applications.

Cons

It can be perplexing at times due to its numerous functionalities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

D
Donnie

Hospitality, 1-10 employees

Less than 6 months

4.0

Jira Review

Pros

Order processing and the logging of requests and updates are handled through a somewhat complex and tedious process.

Cons

Logging feedback involves a complex and tedious process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D
Dominika

Arts and Crafts, 1-10 employees

Less than 6 months

3.0

If you love Agile, you will love Jira

Pros

The clarity and ease of reading and managing tasks on the board are excellent. However, the lack of full access can be frustrating, requiring requests for even minor board details.

Cons

Managing tasks includes numerous steps, and additional tools can bring about chaos. Jira eliminated the gamification effect from minor achievements, and there are issues with managing boards and reminders.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

4

Functionality

4

J
Jacob

Computer Software, 101-500 employees

More than a year

5.0

Great for cross-communication

Pros

For a non-technical user like myself, having access to Jira is invaluable for staying informed about engineering developments. It contributes to maintaining clear communication across the company and benefits from being part of the broader Atlassian ecosystem.

Cons

I can't think of anything I dislike about Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

L
leshenq

Information Technology and Services, 500+ employees

Less than 6 months

4.0

Jira software review update

Pros

The tool offers various features that greatly aid in task management, especially in the context of creating new projects. Additionally, it simplifies the process for development teams to update and monitor their daily tasks.

Cons

Navigating between pages can be somewhat challenging to understand.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10