Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

OB
Olga B.

Information Technology and Services, 101-500 employees

Less than a year

5.0

Clear stalled item visibility

Pros

I appreciate that when I open the board I can instantly tell which items are stalled versus which are progressing and that visibility lets me follow up with the appropriate person without having to fire off a bunch of messages.

Cons

Certain functions require too many clicks, for example when I try to switch views or locate a particular sprint and I wish the search behaved a bit smarter because even after I type in a query I often still have to scroll to find what I'm after.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

JM
Jenn M.

Education Management, 1-10 employees

Free trial

4.0

Flexible workflows and boards

Pros

I've found the workflows and boards to be extremely flexible and customizable, allowing me to tailor processes to fit our needs precisely and I use those boards extensively for keeping tabs on project progress and assigning tasks to the right people additionally it integrates smoothly with tools like Confluence, Slack and GitHub and the advanced filtering and reporting features give me the detailed visibility I need to analyze work and produce useful reports.

Cons

For me the main drawbacks are the steep learning curve that can intimidate new users and the sense that it can be unnecessarily complex for smaller teams or simpler projects, while I've also experienced occasional performance slowdowns when handling very large initiatives or during heavy usage and unless you invest time in carefully configuring views the user interface can become cluttered and harder to navigate.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

SH
Shelby H.

Education Management, 500+ employees

More than a year

5.0

changed team collaboration

Pros

Jira has completely changed the way my teams collaborate and because it connects with a wide range of other tools, I consider it remarkably powerful and efficient.

Cons

From my experience I haven't run into any problems with Jira since I began using it and honestly it's been the best tool I've used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JJ
Jacob J.

Education Management, 500+ employees

More than a year

5.0

Comprehensive program management

Pros

I've found Jira to be a comprehensive program management solution because it brings task management, time tracking and team chats together in a single place which simplifies coordination.

Cons

The mobile app doesn't offer the full capabilities of the desktop version, though apart from that limitation the platform has been running smoothly without any major problems.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MN
Muna N.

Education Management, 1-10 employees

Free trial

5.0

simplifies task handling

Pros

I appreciated how Jira simplifies handling tasks, letting me organize work, monitor progress and work with teammates in a structured manner.

Cons

However, for me the interface often came across as cluttered and overly complicated which can be particularly offputting for those who are new to the platform.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

BS
Bob S.

Education Management, 500+ employees

More than a year

5.0

great tool integrations

Pros

One of the things I really appreciate about Jira is how simple it makes connecting with other powerful tools and I also rely on its ability to automate repetitive workflows so I'm not stuck doing mundane tasks.

Cons

I find that while Jira generally performs reliably, it can occasionally become noticeably sluggish when I work on larger, more complex projects where many elements and integrations are in play which can interrupt my flow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

DH
Derek H.

Education Management, 500+ employees

More than a year

5.0

smooth app integrations

Pros

What I appreciate most about using Jira is the smooth way it connects with a wide range of other applications which gives our organization much needed flexibility in how we structure workflows and collaborate across teams.

Cons

Although Jira generally performs well, I think its notification system needs a significant upgrade to provide timely alerts and aside from that concern I haven't encountered any other major problems.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Hospitality, 101-500 employees

Less than a year

5.0

easy colleague tagging

Pros

I really appreciated how straightforward it was to tag colleagues within bug tickets and how neatly everything was organized and Jira would also send email notifications whenever tickets were updated so I stayed informed.

Cons

Occasionally I found it somewhat difficult to locate tickets submitted by other users which meant I had to reach out to that person directly to get what I needed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J
Jaime

Education Management, 500+ employees

More than a year

5.0

Definitely worth what you pay for

Pros

I always find it very helpful as it aids me to track the progress of all my projects without getting lost in the details.

Cons

I ran into some issues when trying to integrate It with other tools but customer support was really helpful and sorted things out for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Derrick

Education Management, 500+ employees

More than a year

5.0

Jira is designed to excel

Pros

It's so customizable that I can make it work exactly how I need it, which makes it super easy to use.

Cons

Honestly, It has been working perfectly for me. I haven't had any problems with it but if I do, I'll be sure to update the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Raqel

Hospital & Health Care, 500+ employees

More than a year

4.0

All in one solution!

Pros

I can create as many boards as I need, display it in dark mode, make reports, save filters and even clone stories as required. It's so versatile!

Cons

The filters aren't always available and when I search for something, there's usually a lot of information that I need to narrow down continuously.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

J
Johnathan

Education Management, 500+ employees

More than a year

5.0

Incredibly helpful software

Pros

I barely needed any training to get started and I think almost anyone could pick it up quickly.

Cons

So far, It has been working great for me. No issues and I really enjoy using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Subhobrata

Management Consulting, 11-50 employees

More than a year

5.0

Centralizes project info

Pros

Everything related to the project like documents, links and updates, stays in one place instead of getting lost in emails.

Cons

It's a little tricky for non-tech people to get the hang of. For example, getting the sales teams to use it alongside the tech or ops teams is a challenge.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

E
Elizabeth

Information Services, 1-10 employees

Free Trial

5.0

Easy project planning tool

Pros

I love how easy it is to plan my projects and collaborate with others on tasks. It keeps everything organized and helps the team stay on track.

Cons

I haven't found anything negative about this software so far. It's been working great for us.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

E
Eric

Education Management, 11-50 employees

More than a year

4.0

Customizable and efficient tool

Pros

This agile management system is amazing. Whether I'm working with Scrum or Kanban it's very customizable. Plus, it integrates perfectly with other Atlassian tools like Bitbucket and Confluence which makes everything even more efficient.

Cons

Sometimes it can be a little slow or not as responsive but it's never been bad enough to cause any real problems for us.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A
Amber

Computer Software, 500+ employees

More than a year

5.0

Agile management system

Pros

Jira makes project planning and execution so much smoother. It supports agile methods like Scrum and Kanban. I also connect it with other tools like Jenkins, Bitbucket and GitHub.

Cons

Honestly I don't have anything bad to say about this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 11-50 employees

Less than a year

4.0

Efficient but complex setup

Pros

I have found it a powerful tool for tracking problems, managing projects and improving workflows. The integration with DevOps tools like GitHub and Jenkins makes it even more efficient.

Cons

It can be a bit complicated to set up and it slows down a bit when working on large projects.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

9

J
Jacob

Education Management, 500+ employees

More than a year

5.0

Easy configuration but tricky integration

Pros

I've been using Jira for a while now and it's easily one of the best tools for managing my projects. It's super easy to configure which is a huge plus.

Cons

I integrate it with other tools and find it a little tricky at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K
Katie

Oil & Energy, 101-500 employees

Less than a year

4.0

Convenient tracking but sorting issue

Pros

It helps me track my projects and link them with other teams who use it. That's how everything stays connected and well-organized.

Cons

One thing I don't like is when you go back the filters and sorting you applied earlier don't stick.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

7

R
Rakesh

Mining & Metals, 11-50 employees

More than a year

5.0

Fast task tracking with add-ons

Pros

The task management is simple for me and the visual process flow helps me keep everything in check. I also love that there are tons of add-ons to choose from for continuous improvements.

Cons

From my experience not all the add-ons seem to work as smoothly as Jira does.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9