Jira Software Reviews

“flexible workflows and clear visibility”

Pros

The flexibility and visibility are a big plus. Being able to customize workflows, boards and fields makes Jira really valuable.

Cons

Performance can dip at times on larger projects or boards which leads to slower page loads and some frustrating delays.

“Convenient for task management”

Pros

Creating and managing tasks feels simple especially when juggling multiple projects at the same time or setting up personal dashboards.

Cons

The configuration ends up taking longer than actually using the tool especially when building specific workflows. It also misses some options, like a way to create multiple favorite lists.

“Gives visibility into bugs, deadlines and task statuses”

Pros

Keeping everything in one clear place makes it very simple to work with. It gives bugs, deadlines and task statuses proper visibility which makes the whole project much easier to manage and helps progress stay visible at all times.

Cons

Notifications can become overwhelming if they are not set up carefully since they may generate too many emails and alerts. On bigger projects with larger teams involved, the system can also start to feel a little slow.

“Feature-rich platform”

Pros

It is quite user friendly and it really supports product management while helping teams stick to solid agile practices. It comes packed with features so it definitely feels worth the cost. It's also a very useful tool for team collaboration and project coordination especially with extras like charts and similar reporting options.

Cons

The interface can take a little time to fully understand at the beginning so there's a slight learning curve. Other than that, there really isn't much to complain about.

“Ticket tracking that delivers”

Pros

Keeping up with tickets raised across teams is simple and the platform makes team collaboration and project management work really well.

Cons

There isn't really anything to complain about. It has been working well for us and we use it to collaborate with Legal, Creative, DevOps and other teams.

“clear layout”

Pros

Having all our user stories organized at one spot made a big difference and everything was laid out in a really clear, appealing way. It gave my team excellent value for the price and getting started as a first-time user felt very simple. It also made collaboration much better by helping everyone stay aligned organized and on the same page throughout the project.

Cons

I don't really have any actual complaints at this point since I haven't used features like customer support or diagram creation yet. Those are things I'd definitely like to explore more in the future.

“Most userfriendly PM tool out there”

Pros

The interface is well organized, it works really well for team collaboration and it's one of the more user-friendly project management tools out there.

Cons

It still takes some time to learn how to fully use everything the platform offers and the interface can occasionally feel a bit overwhelming.

“Wonderful PM tool”

Pros

It's a great tool for project management and team collaboration. It handles task management really well and feels simple to use once you get into it.

Cons

A bit complicated at first. The interface also has too many click paths which can make things feel a bit slow and laggy.

“Ease of creating new channels”

Pros

Setting up new channels and organizing paths inside them is very simple. Adding fields that help route tickets to the right place is also simple and works really well.

Cons

Option for submitters to add participants to their own tickets is missing. That really should be available right from the beginning.

“Helpful ticket tracking”

Pros

Keeping track of the tickets I've submitted, as well as the ones I've created for other people, is pretty simple to follow.

Cons

At times, certain ticket pages for specific items or topics feel a bit too long and I end up scrolling more than I think should be necessary.

“covers all bases”

Pros

We rely on it to submit support tickets and it handles everything we need while making it simple to reach our IT team for any kind of help.

Cons

With so many programs in use, it can take a bit of digging to figure out which ticket to submit but once you're in the right place, the interface is pleasant to use.

“scrum and kanban boards keep work organized”

Pros

It really shines when it comes to managing agile work. The scrum and kanban boards do an excellent job of keeping work organized and it connects seamlessly with other Atlassian products like Confluence and Bitbucket. Once you get familiar with the system, the customizable workflows and automation can save a huge amount of time. Being able to track dependencies, tie code commits back to tickets and view real-time progress across the team adds a lot of value. I also like the visibility it provides across the full development lifecycle. For teams working in agile, the backlog management and sprint planning tools are strong and there's plenty of flexibility to tailor it to the way your team works.

Cons

Getting started with Jira can be tough because the interface feels busy and overly complex at first. There's definitely a steep learning curve and even minor configuration updates can end up sending notification emails to everyone which becomes frustrating fast. Performance can also drag when a lot of tickets are loaded at once and setting up permissions or automation rules correctly often feels like something that needs a dedicated admin. On top of that, the pricing climbs quickly especially once you start adding plugins or add-ons for features that feel necessary. At that point, the overall cost can be difficult to justify. It also feels heavily geared toward technical users and developers, while non-technical team members tend to have a harder time navigating it and dealing with the overall user experience.

“Extremely capable system”

Pros

There's a reason it is considered the gold standard for software development teams managing their workflows. It offers a lot of customization while still giving teams a clear structure for creating, tracking and organizing projects and development work. It's highly collaborative and extremely capable, whether you're working with a small group or a very large team.

Cons

The platform feels very slow when it comes to rolling out new features. I get that they probably don't want to disrupt a product so many teams rely on every day but it really feels overdue for quality-of-life UX updates and some genuinely new functionality. The notification system is especially frustrating because it's so close to being useful yet still misses the mark. On the mobile app, I can't rely on push or badge notifications because once I open one, there's no option to mark it as unread again. Even worse, if I have 20 new updates and open just one, all 20 get marked as read. Because of that, I have to depend on email notifications so I don't miss important updates but then my inbox ends up being 70% Jira notifications. I really wish they would address these smaller but obvious pain points.

“Helps everyone stay aligned”

Pros

it organizes and tracks work clearly from beginning to end. The way boards, epics, stories and tasks are structured makes it simple to get a quick view of project status and helps everyone stay aligned on priorities. Custom workflows, filters and dashboards let teams adapt the platform to fit their own processes, while comments, mentions and ticket history make collaboration and accountability much more manageable. Its integrations with other tools, along with the ability to monitor progress over time, make it especially useful for handling complex projects and cross-functional work.

Cons

At the same time, it can feel pretty complex and intimidating especially for people who are new to it. The interface is not always very user-friendly and even basic actions can involve clicking through multiple fields, screens or workflow steps. Because there are so many customization options, projects are not always set up consistently which can create confusion. Updating or managing tickets can also feel time-consuming compared with lighter project management tools.

“keeps everyone on the same page”

Pros

One of the biggest benefits is how well it keeps the whole team aligned. You can quickly check who is handling what, what's currently blocked and what should be prioritized next. It also makes it easier to split larger projects into smaller, manageable tasks, keeps discussions and status updates in a single place and cuts down on the need for constant follow-ups. Overall it makes collaboration feel more organized and far less chaotic.

Cons

it can feel overly complicated now and then. For smaller or simpler tasks, it sometimes seems like too much, with an overload of fields, steps and configuration options. The interface can also feel cluttered and it's easy to spend more time managing tickets than actually doing the work.

“Valuable for managing project work”

Pros

Across our tech team, this has been a really valuable tool for managing project work. We use it to make sure every work item is captured, starting with the backlog where tickets are added and reviewed each week before being moved into the Kanban board for action. It also helps us track progress clearly through the different stages and groups like to do, in progress, in review and done.

Cons

Getting familiar with all the different ways the platform can be used does take some time. It's a very flexible project management tool and because there are so many ways to work with it, the learning curve can be a bit longer at the beginning.

“JQL search saves time”

Pros

The most valuable part for me has been JQL search. Once I got comfortable using it, I could track down very old tickets by filtering based on who may have been assigned to them and possible text within the issue. It has saved me a lot of time when digging up older tickets to understand past design decisions.

Cons

Cloning tickets still feels incomplete because a lot of fields do not carry over automatically. There are times when I want to duplicate a ticket and keep everything the same other than the title and description but some fields still have to be filled in by hand. That is manageable once in a while but when doing a lot of Jira admin work, it becomes very tedious.

“Top-tier UX”

Pros

The user experience is really well done and simple to follow, whether you're very technical or less technical like a project manager or product owner.

Cons

The hierarchy can still get confusing at times especially when a user story has multiple cards and child tasks under it. When closing out a sprint, it can be difficult to figure out which child task is still not completed.

“handles complex projects efficiently”

Pros

Customizable workflows solid issue tracking, strong integrations, detailed permissions and clear visibility into team progress made it really effective for handling complex projects at scale.

Cons

The interface felt cluttered, the learning curve was steep and the number of settings made simple tasks feel more complicated and slower than they needed to be.

“user-friendly task tracking hub”

Pros

I practically work out of it every day. All of the team's tasks are organized in a really user-friendly way so I always know when it's my turn to pick up the baton and move the project forward.

Cons

Admin has to be very careful during the initial setup. At first glance, our IT configuration can feel extremely overwhelming for someone who's new to the organization.