Total 5759 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

40%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J

Jibin

Information Technology and Services, 11-50 employees

Less than a year

4.0
September 2022

Now Process/task management and progress tracking is Easy and efficient

Pros

JIRAs group creation feature facilitates task allocation and sharing while its querysharing capability expedites issue resolution. The availability of graphical representations aids in understanding progress effectively.

Cons

Since I started using it I havent found any dislikes. Its a very useful tool for tracking processes and planning. Team coordination is excellent enabling faster issue resolution.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

N

Neeta

Information Technology and Services, 500+ employees

More than a year

5.0
September 2022

Great Project tracking tool.

Pros

It serves as an excellent tool for tracking various aspects of projects such as bugs task statuses and test cases.

Cons

So far my experience with it has been great and I dont have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Donnie

Hospitality, 1-10 employees

Less than 6 months

4.0
September 2022

Jira Review

Pros

It streamlines order processing and logging requests and updates effectively.

Cons

The process of logging feedback is complicated and tedious.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Shahwar

Information Technology and Services, 101-500 employees

Less than a year

4.0
September 2022

Best Productivity tool

Pros

Among Jiras features I particularly admire JQL (Jira Query Language) for its robust and fast data fetching capabilities. Its fully customizable and integrates well with other services. Kanban boards stand out as another favorite feature for tracking team planning and work progress. Integrating with CRM and Opsgenie further enhances its utility.

Cons

While many apps offer a dark mode Jira lacks this feature out of the box. Enhancing the user interface would be helpful. Occasionally it encounters intermittent bugs.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

K

Kiran

Information Technology and Services, 51-100 employees

Less than a year

5.0
September 2022

Great tool for project management

Pros

The GUI is outstanding offering the best features for all projectrelated activities.

Cons

The platform needs regular updates and sometimes page changes are slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Raghu

Information Technology and Services, 51-100 employees

Less than 6 months

5.0
September 2022

Valuable tool for managing things

Pros

Its fully customizable and straightforward to use. I appreciate being able to tailor it to suit each teams needs.

Cons

Sometimes there are too many options for simple sections making the product feel heavy.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A

Arijit

Banking, 500+ employees

More than a year

5.0
September 2022

JIRA the saviour

Pros

With its simple UI and easy task organization Jira stands out as the best in the market.

Cons

There are no negatives its one of the best task tracking tools available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 500+ employees

More than a year

5.0
September 2022

Task Managemet and Tracking

Pros

I personally struggle with managing Jira dashboards hoping for a more intuitive design.

Cons

Managing the dashboards in Jira can be challenging they should be more userfriendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 1-10 employees

Less than a year

5.0
September 2022

Intuitive Tool for Bug Fixing and Task Management

Pros

While Jira is userfriendly theres room for improvement in its customization options and template building.

Cons

Customizing templates isnt straightforward.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

B

Brian

Computer Software, 500+ employees

More than a year

4.0
September 2022

Jira gets the job done, but will be better with a dark mode

Pros

JIRA excels at tracking and managing issues throughout the software development lifecycle.

Cons

Its disappointing that theres still no dark mode available in the Cloud or onpremises offerings.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

4

Functionality

3

M

manohar

Computer Software, 500+ employees

More than a year

5.0
September 2022

Go to for my everyday project management

Pros

Integrating with various tools like Bitbucket documentation deployment pipelines and effort estimation aids collaboration across diverse teams.

Cons

Improvements are needed in data migration across versions as it can be timeconsuming and prone to errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N

Nishant

Information Technology and Services, 500+ employees

Less than a year

4.0
September 2022

Jira - user review

Pros

The dashboard feature in Jira is exceptional offering shared project tracking for both users and clients thereby enhancing project visibility.

Cons

The mobile versions performance is subpar and could use improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

M

Michael

E-Learning, 1-10 employees

More than a year

5.0
September 2022

Jira full of funcitonality but can also be complex

Pros

Renowned for its extensive features Jira remains highly customizable for various team needs whether following Scrum or Kanban methodologies.

Cons

Due to its extensive functionality JIRA may present a learning curve for new team members. Its interface could benefit from improved intuitiveness.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not specified, 51-100 employees

Less than a year

5.0
September 2022

In depth project management tool

Pros

Jiras time logging feature facilitates project planning by providing insights into task durations while its task assignment functionality streamlines workflow management on Kanban boards.

Cons

JIRAs effectiveness heavily relies on user input quality. Exporting data and integrating with other platforms may pose challenges.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

10

Functionality

8

A

Anonymous

Not specified, 51-100 employees

Less than a year

4.0
September 2022

Manage timelines for tasks and projects

Pros

The user interface of Jira stands out for me fostering better collaboration among team members and streamlining project management tasks.

Cons

After some trial I realized that Jira is a bit pricey.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Not specified, 1-10 employees

Less than a year

4.0
September 2022

Easy to use task management software

Pros

I find this project management software incredibly userfriendly.

Cons

In my experience the free tier or trial version has significant limitations prompting you to subscribe sooner than anticipated.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Achal

Information Technology and Services, 100-499 employees

4.0
September 2022

Quick and stable!

Pros

Its tremendously strong, quick, and stable, and it enables easy customization. The support is also quite helpful and knowledgeable.

Cons

I wish you could remark on particular comments within a JIRA ticket as you can in Microsoft Teams.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

P

praveen

Information Technology and Services, 500+ employees

More than a year

5.0
September 2022

JIRA Usage Survey

Pros

It offers a straightforward workflow and efficient task management system.

Cons

Ive noticed that all tasks are categorized as issues within the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Shalom

Computer Software, 1-10 employees

Less than a year

5.0
September 2022

Have you tried this Product

Pros

Its a commendable product with a clean interface design that isnt overly complex. Jiras value is enhanced by its seamless integration with various Atlassian tools.

Cons

Its easy to become reliant on it and try to include everything in JIRA.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R

Ravi

Information Technology and Services, 500+ employees

More than a year

5.0
September 2022

Get Agile with JIRA

Pros

I am an Automation QA Engineer and Jira proves invaluable from project requirement analysis to production release. Its impressive user interface along with features like test case creation execution tracking and bug reporting streamlines the entire testing process.

Cons

Improved thirdparty software integration would enhance tracking capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10