Joseph
Defense & Space, 500+ employees
Less than 6 months
“Great piece of software”
Pros
Transitioning to JIRA has improved our workflow significantly.
Cons
While the home dashboard is good it can feel a bit cluttered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not specified, 500+ employees
Less than a year
“Jira is popular tool for project management”
Pros
Jiras extensive features greatly contribute to enhanced project development.
Cons
Dashboard loading times can occasionally be lengthy and autorefresh functionality is absent requiring manual refreshes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Nickilas
Accounting, 11-50 employees
More than a year
“Jira service desk for IT departments”
Pros
Setting up and managing tasks with Jira Service Desk is seamless especially with its integration with Slack for automatic task creation.
Cons
JIRAs pricing may pose a barrier for some users particularly smaller organizations.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Joshua
Consumer Goods, 101-500 employees
Less than a year
“Jira Review for Internal Task Requests and Communication.”
Pros
Its efficiency in task submission and interteam communication within organizations is commendable.
Cons
Interface updates could enhance the overall user experience with JIRA.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Abhuday
Education Management, 500+ employees
Less than 6 months
“best software to manage all kind of process in the project”
Pros
JIRAs provision of templates facilitates the development of customized workflows enhancing our productivity.
Cons
The softwares cost can be prohibitive especially for smaller projects.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Ian
Education Management, 1-10 employees
Less than a year
“Jira Review”
Pros
The ability to assign blocks for tasks and track their progress is a feature I found particularly useful in Jira.
Cons
The websites navigation isnt the most intuitive.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Susheel
Information Technology and Services, 500+ employees
More than a year
“Wonderful project management tool!!”
Pros
Personally I handle and oversee our daytoday tasks including monitoring the activities of subordinates.
Cons
In my opinion the analytics and reporting interfaces could use some improvement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not specified, 500+ employees
More than a year
“Jira review”
Pros
Managing tasks is straightforward and it enables daily progress tracking effortlessly.
Cons
I found that some training was necessary to grasp the tools functionalities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katiushka
Financial Services, 51-100 employees
Less than a year
“Good Tool to fast moving companies”
Pros
I find the software very userfriendly for helping my team prioritize their work making it a much better tool than using Excel sheets for task management.
Cons
A timeline feature for task planning would be helpful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not specified, 1-10 employees
Less than a year
“amazing software”
Pros
Honestly its the best software making both daily task and project management significantly easier.
Cons
I recommend this software to everyone although Ive had some difficulty creating projects at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Wim
Hospital & Health Care, 500+ employees
More than a year
“Update Jira regulary”
Pros
Our organization used JIRA Software without the Service Desk module and it served well for managing various business processes.
Cons
Initially tweaking Java memory from an IT standpoint was challenging. However switching to G1GC provided some relief.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ravi
Information Technology and Services, 51-100 employees
More than a year
“Project Management is no more a Rocket Science !”
Pros
Apart from project management Jira fosters collaboration among different teams ensuring successful project completion.
Cons
No specific feedback to mention regarding JIRA or Atlassian.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
Not specified, 101-500 employees
More than a year
“Jira review by a Sales rep”
Pros
Used for ticketing and daily task management among customerfacing teams Jira proves indispensable.
Cons
Generating specific reports in JIRA such as employee ticket creation or task types can be challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Lisa
Machinery, 500+ employees
More than a year
“Jira Review”
Pros
I appreciate the seamless process of submitting ICT service tickets via Jira along with the convenience of monitoring and updating ticket statuses effortlessly.
Cons
My only wish is for Jira to program our techs to complete tickets quicker but thats beyond its control. )
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abhinav
Telecommunications, 500+ employees
More than a year
“Jira Review”
Pros
It plays a significant role in project management and workload planning offering valuable assistance in efficiently organizing tasks and projects.
Cons
I cant find anything specific to point out everything seems to be working well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Santosh
Information Technology and Services, 500+ employees
Less than 6 months
“Jira Review”
Pros
In my perspective its the top software for tracking all tasks effectively.
Cons
It simplifies and improves understanding of deliverable statuses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Computer Software, 51-100 employees
Less than a year
“Comprehensive, Customizable Task & Project Tracking - Designated Administrator Reccommended”
Pros
Jira is incredibly versatile allowing extensive customization of Cloud instances projects boards and workflows to suit various use cases. Permissions can be finely tuned and its integration with thirdparty enhancements from the market is commendable. Jira Automation stands out as a favorite feature for project leads due to its endless use cases.
Cons
Administering Jira requires significant resources but user experience is satisfactory.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
10
Functionality
8
Minal
Computer Software, 500+ employees
More than a year
“Excellent tool for projects”
Pros
Jiras friendly interface and smooth scalability make it a pleasure to use.
Cons
I cant think of anything negative about it I really love the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Zacharia
Hospital & Health Care, 51-100 employees
Less than a year
“An essential in QA work”
Pros
JIRAs ease of use impressed me and onboarding was quick.
Cons
I didnt encounter any specific challenges. It was straightforward to use.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
4
Khaled
Information Technology and Services, 51-100 employees
Less than a year
“Jira for workflow management”
Pros
Jiras wellstructured platform facilitates workflow management and task distribution enhancing team collaboration.
Cons
It demands some organizational sense although this is typical.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9