Education Management, 500+ employees
More than a year
“Ideal software for requirements management & bug reporting”
Pros
Jira has been instrumental in transforming our approach to software projects, fostering a more agile mindset. While adept at mapping concrete implementations, it is advisable to connect with Confluence and/or Trello for conceptual preparatory work.
Cons
JIRA's notification mechanism, typical of Atlassian products, lacks thoughtful design, relying primarily on email. A refined notification center and an optimized task dashboard within the software are deemed necessary.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Information Technology and Services, 1-10 employees
Less than a year
“Jira is good for agile development process for us”
Pros
Noteworthy for its workflow creation, Jira empowers users to customize work processes. It provides real-time project status analysis through data visualization reports.
Cons
Utilizing Jira can be somewhat complex, requiring extensive tutorials and documentation.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Accounting, 11-50 employees
More than a year
“Jira service desk for IT departments”
Pros
Setting up and managing tasks with "Jira Service Desk" is seamless, and integration with Slack allows for the automatic creation of tasks.
Cons
Jira is considered expensive overall, often favored by large organizations.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Not Specified, 500+ employees
More than a year
“Best Project Management software”
Pros
Offering comprehensive project and task management, Jira covers dashboard customization, task timelines, prioritization, and effective team handling.
Cons
The process of creating sub-tasks within a task can be bothersome at times.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
Less than a year
“Good tracking Tool for project management and delivery”
Pros
Designed with a focus on ease of management, task creation, and tracking, Jira provides a user-friendly experience.
Cons
No specific improvements currently come to mind.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Banking, 500+ employees
Less than a year
“Amazing software !!”
Pros
Highly recommended for its user-friendly nature, Jira proves instrumental in work maintenance and workflow management.
Cons
Workflow enhancements could be made, but overall, it's a commendable product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 500+ employees
More than a year
“Jira - powerful but complex task management”
Pros
The synergy within the Atlassian product suite, incorporating Jira, BitBucket, and Confluence, serves as an indispensable source of company cooperation, overcoming limitations found in individual products.
Cons
Jira faces challenges from feature creep, suggesting the introduction of a streamlined version, akin to Jira Lite, catering to those requiring slightly more than a Trello board.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
4
Functionality
10
Retail, 1-10 employees
More than a year
“Jira - good tool for tech companies”
Pros
Jira excels in keeping teams informed through extensive connectivity and features.
Cons
Noted evolution from flat platforms to a more aesthetically appealing interface.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Internet, 11-50 employees
More than a year
“Must have for mid to large teams and/or parallel developments”
Pros
Acknowledged as one of the most comprehensive management tools, Jira ensures ease of use across various user roles, supporting efficient task tracking. Features such as search, status management, and attachments contribute to enhanced team productivity.
Cons
Jira's suitability is emphasized for mid-to-large companies and projects with multiple teams or lines of development. Smaller projects with fewer contributors might find its extensive options overwhelming. Careful consideration before investment is recommended.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Computer & Network Security, 11-50 employees
Less than a year
“Jira review”
Pros
Jira simplifies project management, combining effectiveness with ease of editing for user convenience.
Cons
Overall, a positive experience, yet there's room for increased involvement from customer service support.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Banking, 101-500 employees
Less than a year
“Good project manager”
Pros
Noteworthy for its exceptional features in project management and task scheduling.
Cons
No notable drawbacks; however, enhancing the user experience slightly could be beneficial.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
E-Learning, 1-10 employees
More than a year
“Jira full of funcitonality but can also be complex”
Pros
Recognized as one of the most fully-featured Scrum and Kanban tools, Jira offers high customization capabilities to cater to diverse teams.
Cons
The extensive functionality of Jira can lead to complexity in usage. New team members may find navigation challenging, and some aspects lack intuitive design. Visual enhancements and improved item visibility could address these concerns.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Information Technology and Services, 500+ employees
Less than 6 months
“Rough with the smooth”
Pros
Jira provides data visibility and serves as a centralized source of truth across the organization.
Cons
Customer support integration and onboarding can pose challenges.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Consumer Goods, 101-500 employees
Less than a year
“Jira Review for Internal Task Requests and Communication.”
Pros
Facilitating quick task submission and communication with different teams, Jira supports seamless collaboration within an organization.
Cons
Jira could benefit from interface updates to enhance user experience.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Pharmaceuticals, 500+ employees
More than a year
“love this product!!”
Pros
Known for its ease of use, Jira allows for the differentiation of high-priority demand items, catering to both business and IT needs.
Cons
Dashboards may be occasionally frustrating to set up and use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 11-50 employees
More than a year
“Jira is easy to use”
Pros
Jira stands out as a perfect tool for tracking tasks and managing production, known for its user-friendly interface.
Cons
The mobile version feels cumbersome, suggesting the potential for an overhaul.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
4
Not Specified, 101-500 employees
More than a year
“Jira review by a Sales rep”
Pros
Utilized for ticketing and daily tasks among customer-facing teams, Jira proves its effectiveness.
Cons
Challenges may arise in fetching reports, such as the number of tickets created by an employee or task closure timings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Computer Software, 11-50 employees
Less than 6 months
“Very easy to use!”
Pros
Boasting a user-friendly and practical interface, Jira emerges as a preferred choice for users seeking easy work tracking capabilities.
Cons
Jira, while generally effective as an interface, exhibits flaws, including occasional bugs during drag-and-drop interactions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 101-500 employees
Less than a year
“Good stable piece of software”
Pros
The versatility of options and integrations makes this tool highly adaptable to individual needs. Seamless integration with Teams, Notion, Gitlab, and automatic recognition of issue numbers enhances efficiency significantly.
Cons
The user interface remains a notable drawback of Jira. It lacks comfort, has an outdated appearance, and contains an overwhelming number of elements in the viewport. However, it remains manageable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
3
Not Specified, 101-500 employees
Less than a year
“In depth project management tool”
Pros
A standout feature is the capability to log project hours, providing valuable insights into project durations and enhancing project planning. Assigning cards to team members streamlines workflows, and the Kanban board offers a clear overview of work allocations, facilitating effective workload management.
Cons
The software's effectiveness depends on the individual inputting information. Exporting to Excel encounters issues with fields and contents. Integration with MSProject proves challenging without the cloud version.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
10
Functionality
7