Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Martin

Education Management, 500+ employees

More than a year

5.0

Ideal software for requirements management & bug reporting

Pros

Jira has been instrumental in transforming our approach to software projects, fostering a more agile mindset. While adept at mapping concrete implementations, it is advisable to connect with Confluence and/or Trello for conceptual preparatory work.

Cons

JIRA's notification mechanism, typical of Atlassian products, lacks thoughtful design, relying primarily on email. A refined notification center and an optimized task dashboard within the software are deemed necessary.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S
Saif

Information Technology and Services, 1-10 employees

Less than a year

5.0

Jira is good for agile development process for us

Pros

Noteworthy for its workflow creation, Jira empowers users to customize work processes. It provides real-time project status analysis through data visualization reports.

Cons

Utilizing Jira can be somewhat complex, requiring extensive tutorials and documentation.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

8

N
Nickilas

Accounting, 11-50 employees

More than a year

4.0

Jira service desk for IT departments

Pros

Setting up and managing tasks with "Jira Service Desk" is seamless, and integration with Slack allows for the automatic creation of tasks.

Cons

Jira is considered expensive overall, often favored by large organizations.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Best Project Management software

Pros

Offering comprehensive project and task management, Jira covers dashboard customization, task timelines, prioritization, and effective team handling.

Cons

The process of creating sub-tasks within a task can be bothersome at times.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

Good tracking Tool for project management and delivery

Pros

Designed with a focus on ease of management, task creation, and tracking, Jira provides a user-friendly experience.

Cons

No specific improvements currently come to mind.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D
Devanshi

Banking, 500+ employees

Less than a year

5.0

Amazing software !!

Pros

Highly recommended for its user-friendly nature, Jira proves instrumental in work maintenance and workflow management.

Cons

Workflow enhancements could be made, but overall, it's a commendable product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mindaugas

Banking, 500+ employees

More than a year

4.0

Jira - powerful but complex task management

Pros

The synergy within the Atlassian product suite, incorporating Jira, BitBucket, and Confluence, serves as an indispensable source of company cooperation, overcoming limitations found in individual products.

Cons

Jira faces challenges from feature creep, suggesting the introduction of a streamlined version, akin to Jira Lite, catering to those requiring slightly more than a Trello board.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

4

Functionality

10

AM
Anna Mae

Retail, 1-10 employees

More than a year

3.0

Jira - good tool for tech companies

Pros

Jira excels in keeping teams informed through extensive connectivity and features.

Cons

Noted evolution from flat platforms to a more aesthetically appealing interface.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

E
Eulices

Internet, 11-50 employees

More than a year

5.0

Must have for mid to large teams and/or parallel developments

Pros

Acknowledged as one of the most comprehensive management tools, Jira ensures ease of use across various user roles, supporting efficient task tracking. Features such as search, status management, and attachments contribute to enhanced team productivity.

Cons

Jira's suitability is emphasized for mid-to-large companies and projects with multiple teams or lines of development. Smaller projects with fewer contributors might find its extensive options overwhelming. Careful consideration before investment is recommended.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M
Macit

Computer & Network Security, 11-50 employees

Less than a year

5.0

Jira review

Pros

Jira simplifies project management, combining effectiveness with ease of editing for user convenience.

Cons

Overall, a positive experience, yet there's room for increased involvement from customer service support.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

8

R
Rishu

Banking, 101-500 employees

Less than a year

4.0

Good project manager

Pros

Noteworthy for its exceptional features in project management and task scheduling.

Cons

No notable drawbacks; however, enhancing the user experience slightly could be beneficial.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

M
Michael

E-Learning, 1-10 employees

More than a year

5.0

Jira full of funcitonality but can also be complex

Pros

Recognized as one of the most fully-featured Scrum and Kanban tools, Jira offers high customization capabilities to cater to diverse teams.

Cons

The extensive functionality of Jira can lead to complexity in usage. New team members may find navigation challenging, and some aspects lack intuitive design. Visual enhancements and improved item visibility could address these concerns.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

V
Viktor

Information Technology and Services, 500+ employees

Less than 6 months

5.0

Rough with the smooth

Pros

Jira provides data visibility and serves as a centralized source of truth across the organization.

Cons

Customer support integration and onboarding can pose challenges.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

J
Joshua

Consumer Goods, 101-500 employees

Less than a year

4.0

Jira Review for Internal Task Requests and Communication.

Pros

Facilitating quick task submission and communication with different teams, Jira supports seamless collaboration within an organization.

Cons

Jira could benefit from interface updates to enhance user experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

S
shefali

Pharmaceuticals, 500+ employees

More than a year

5.0

love this product!!

Pros

Known for its ease of use, Jira allows for the differentiation of high-priority demand items, catering to both business and IT needs.

Cons

Dashboards may be occasionally frustrating to set up and use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Ashley

Consumer Goods, 11-50 employees

More than a year

4.0

Jira is easy to use

Pros

Jira stands out as a perfect tool for tracking tasks and managing production, known for its user-friendly interface.

Cons

The mobile version feels cumbersome, suggesting the potential for an overhaul.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

4

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

Jira review by a Sales rep

Pros

Utilized for ticketing and daily tasks among customer-facing teams, Jira proves its effectiveness.

Cons

Challenges may arise in fetching reports, such as the number of tickets created by an employee or task closure timings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

M
Muharrem

Computer Software, 11-50 employees

Less than 6 months

5.0

Very easy to use!

Pros

Boasting a user-friendly and practical interface, Jira emerges as a preferred choice for users seeking easy work tracking capabilities.

Cons

Jira, while generally effective as an interface, exhibits flaws, including occasional bugs during drag-and-drop interactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

Less than a year

4.0

Good stable piece of software

Pros

The versatility of options and integrations makes this tool highly adaptable to individual needs. Seamless integration with Teams, Notion, Gitlab, and automatic recognition of issue numbers enhances efficiency significantly.

Cons

The user interface remains a notable drawback of Jira. It lacks comfort, has an outdated appearance, and contains an overwhelming number of elements in the viewport. However, it remains manageable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

3

A
Anonymous

Not Specified, 101-500 employees

Less than a year

5.0

In depth project management tool

Pros

A standout feature is the capability to log project hours, providing valuable insights into project durations and enhancing project planning. Assigning cards to team members streamlines workflows, and the Kanban board offers a clear overview of work allocations, facilitating effective workload management.

Cons

The software's effectiveness depends on the individual inputting information. Exporting to Excel encounters issues with fields and contents. Integration with MSProject proves challenging without the cloud version.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

10

Functionality

7